About the job
Are you passionate about being the first point of contact for residents in Amsterdam and making a meaningful contribution to sustainable, appropriate support? Join Team Welkom at SEZO!
About Us
At SEZO/Buurtteam Amsterdam Nieuw-West, we prioritize people. Every day, we assist residents with inquiries regarding healthcare, finances, housing, health, employment, parenting, community engagement, and safety. We listen, collaborate, and empower individuals to regain control over their lives.
Operating from various neighborhood teams in Nieuw-West, we adopt an integrative approach, looking beyond immediate concerns to work with local partners to find sustainable solutions. Our diverse organization comprises neighborhood team members, social counselors, community workers, youth professionals, and supportive staff.
We are a committed organization that values collaboration, development, and humanity. A place where everyone is welcome, and together we build a community where everyone can participate.
Welcome Team
Team Welkom serves as the “front door” of SEZO. It is the primary point of contact for residents seeking assistance from the neighborhood team, available through phone, digital platforms, or in-person meetings, including 'WegWijsSalons' and consultations at local venues.
Our team consists of neighborhood support workers, coordinators, volunteers, social counseling assistants, and KCC staff. Together, we provide a familiar and accessible entry point for residents in need of support.
Your Role as a Community Support Worker in the Welcome Team:
- You assist residents with their support inquiries, both over the phone and in-person.
- You engage with a diverse range of residents daily, with each day presenting new challenges.
- You ensure a professional and welcoming environment.
- You provide immediate assistance: informing, advising, and initiating appropriate follow-up actions.
- You collaborate with referrers, schools, and other chain partners.
- You communicate clearly about what residents can expect.
- You conduct conversations at the reception, on-site, and via phone.
- You assess situations, delegate tasks, and document them meticulously.
- You engage in reflection through team meetings, case discussions, and peer reviews.
