Customer Retention & Service Representative

Role Overview KPN is hiring a Customer Retention & Service Representative in Amsterdam. This role centers on building strong relationships with customers and supporting their needs. The position focuses on increasing customer loyalty and making sure each interaction leaves a positive impression. What You Will Do Respond to customer inquiries and concerns Wor…

Role overview Domino's Pizza in Amsterdam is looking for a Customer Service Representative. The main focus of this position is to assist customers and ensure each order and inquiry is managed efficiently. What you will do Take customer orders over the phone Respond to questions about menu items and services Handle and resolve customer concerns as they arise Who succeeds in this role This job fits people who like speaking with customers and can keep things organized, even when the pace picks up.

flexbee is looking for a Customer Service Representative to join the team in Amsterdam for a temporary assignment. This role offers a chance to work at an international logistics provider, handling both administrative tasks and direct customer contact. Role Overview This is a full-time, temporary position expected to last about 3 months. The schedule is Monday through Friday, 08:00 to 17:00 (40 hours per week). The Customer Service Representative serves as the main contact for international customers, responding to inquiries and coordinating closely with the logistics team. Main Responsibilities Review and update open emails each morning Monitor shipment statuses throughout the day Work with the logistics team to resolve complaints and set deadlines Keep customers informed about agreed deadlines and solutions to their concerns Update customers on the arrival and departure times of their orders Compensation and Benefits Full-time position (40 hours per week) Gross monthly salary between €2900 and €3200, depending on experience Travel allowance of €0.23 per kilometer 25 vacation days 8% holiday pay Pension scheme Social company events, including team outings and Christmas parties Opportunities for growth within the organization A self-reliant role as a key link within the warehouse Direct employment with our partner Location This position is based in Amsterdam, Noord-Holland, Nederland.

Join us as a Customer Service Representative at our rapidly growing company dedicated to sustainable housing and community improvement. Your primary goal is to assist customers with inquiries about sustainability in the built environment, all while providing a warm and friendly experience.Do you identify with the following?You possess excellent communication skills, patience, and your dedication ensures our customers are always satisfied.You are customer-focused and ensure no question goes unanswered.You are available soon for 32, 36, or 40 hours per week.You have a passion for sustainability and are eager to contribute to the energy transition.Key Responsibilities:Your main task is to respond to incoming inquiries via phone, email, and chat during our business hours.You will identify customer issues and concerns, allowing us to learn and improve—team collaboration is key.Your weekly schedule will generally consist of:90% of your time assisting customers through phone, email, and chat.5% dedicated to internal coordination and meetings.5% spent staying informed about the energy transition and related developments.Who will you work with?You will collaborate with fellow customer service colleagues, a diverse group passionate about sustainability. Together, we've achieved impressive milestones, having assisted over 30,000 residents in the first half of 2024! Curious about your future teammates? Check out the customer service circle.What we offer:Compensation:The salary range for this position is €2,700 to €3,300 gross per month, excluding 8% holiday pay, based on your experience and skills. The lower end of the range is for those who are developing their skills, while the upper end applies to candidates demonstrating a strong ability to perform independently.

Are you in search of a new, temporary role in customer service and eager to work for an international organization? Do you enjoy alternating administrative tasks with engaging customer interactions via phone? Are you looking for a gross monthly salary between €2900 and €3200? If so, read on and become our new Customer Service Representative!What Will You Do?In this position as a Customer Service Representative, your primary focus will be on communication with (international) customers. You will be joining a global logistics service provider for a temporary assignment lasting approximately 3 months. Your responsibilities will include addressing customer inquiries via email while collaborating closely with the logistics team. Additionally, you will proactively update our customers on the status of their orders and resolve any potential issues professionally. Your key responsibilities will include:Updating outstanding emails every morning;Actively monitoring the status of shipments;Coordinating with the logistics team to resolve complaints and establish deadlines;Proactively informing customers about agreed deadlines and solutions to complaints;Communicating arrival and departure times of orders to (international) customers.This is a full-time role requiring 40 hours per week, with workdays from Monday to Friday, 08:00 - 17:00.What Do We Offer?As a Customer Service Representative, you can expect the following from us:Full-time position of 40 hours per week;Gross monthly salary between €2900 and €3200, depending on your experience;Travel expense reimbursement of €0.23 per kilometer;25 vacation days;8% holiday pay;Internal pension scheme;Social company activities such as team outings, Christmas parties, etc.;Opportunities for advancement within the organization;A self-reliant role where you are a vital link within our warehouse;Direct employment with our partner.

Join our dynamic team as a Customer Service Representative at bleeve, a rapidly growing company focused on making homes and communities more sustainable. Your primary goal will be to answer all inquiries related to sustainability in the built environment with a friendly demeanor.Do you see yourself in this role?You possess excellent communication skills, patience, and your dedication brings joy to our customers.Your customer-centric approach ensures no question goes unanswered.You are available for 32, 36, or 40 hours per week*You have a passion for sustainability and are eager to contribute to the energy transition.* Our hours of operation are from 09:00 to 17:30Your Responsibilities Will Include:Focusing on addressing incoming inquiries via phone, email, and chat during our operating hours.Identifying customer issues and providing feedback to improve our services, keeping abreast of developments in other teams.Your weekly schedule will roughly consist of:90% of your time assisting customers through various communication channels.5% dedicated to internal coordination and meetings.5% for staying informed about trends in the energy transition.Who Will You Work With?You will collaborate with a diverse team of customer service colleagues who share a passion for sustainability. Together, you'll learn, share knowledge, and provide advice, celebrating achievements such as helping over 30,000 residents in the first half of 2024! Interested in meeting your future teammates? Check out our customer service circle at Rel.What We Offer:Primary Employment Benefits:The salary range for this position is €2,700 to €3,300 gross per month, plus 8% holiday pay, based on 40 hours and your experience, knowledge, and skills. The lower end of the range applies to those who need to grow in certain aspects of the role to perform independently, while the upper end is for those who demonstrate the ability to carry out the responsibilities autonomously during the hiring process.

About VandebronOur journey began in 2014 with Chapter 1 of the energy transition, aiming to create transparency in the market by connecting consumers directly to local, green energy producers. Now, in Chapter 2, we are dedicated to making 100% green energy available 100% of the time. Imagine innovative solutions — flexible utilization of wind and solar parks, smart charging of electric vehicles, and efficient energy storage.We don’t wait passively; we actively contribute to a sustainable future. Good energy and smart solutions — that’s Vandebron.Are you our new Customer Service Representative?As a Customer Service Representative, you will be the first point of contact for our customers. Through various channels such as phone, email, and social media, you will assist customers with inquiries regarding billing, contracts, relocations, and investments like solar panels.Working alongside an enthusiastic and energetic team, you will pursue clear objectives while incorporating a healthy dose of humor. You will communicate with customers in a friendly and natural manner. By informing and inspiring our customers about their positive contributions to the energy transition, you will help foster long-term relationships! You will respond to customer inquiries and provide proactive advice on sustainability matters.

What Will You Do?As a Customer Service Representative, you will primarily be responsible for addressing customer inquiries through phone and email. Your duties will mainly involve responding to general questions, processing cancellations, and rearranging bookings. You will also serve as the first point of contact for customers visiting our office with direct questions. Additionally, you will assist our captains and hosts with the distribution of company uniforms and other resources.Practical DetailsLocation: AmsterdamEmployment Type: Part-time (8-16 hours per week, flexible scheduling) based on a zero-hour contractWork Hours: Daytime, evenings, and weekendsYour ResponsibilitiesRespond to customer inquiries via phone and email;Process cancellations;Reschedule bookings;Assist customers in-office with immediate questions;Support captains and hosts in distributing uniforms and other company assets;Ensure a friendly and seamless service experience, both over the phone and on-site.What We Offer:Combine this role with a position as Host or Captain at Flagship Amsterdam;A vibrant work environment at our office in the heart of Amsterdam;Flexible work hours;Legendary company outings and events;Work within a friendly, ambitious, and international team;The opportunity to obtain your boating license;Discounts on 'in-house products' such as boat tours and private boat rentals.Application ProcessPhone introduction;Follow-up interview;

About UsAt Vandebron, we are on a mission to reshape the energy industry by prioritizing sustainability. Since our inception in 2014, we have revolutionized the market with a transparent platform that directly connects consumers to local green energy producers.In our current phase, Chapter 2, we are committed to delivering 100% green energy availability at all times. Our focus is on innovative solutions, including the agile use of wind and solar resources, Smart EV Charging, and advanced energy storage systems. We are proactive in our approach, driving the change towards a sustainable future.Good energy, smart solutions - that's the Vandebron promise.Your RoleAs a Senior Retention Marketer, your primary objective is to make it irresistible for customers to remain with Vandebron. You will be pivotal in enhancing Customer Lifetime Value and minimizing churn by developing insightful, customer-centric retention strategies that align with our commercial and sustainability objectives.In collaboration with a dedicated retention team of four, you will merge strategic insights with tactical execution. Your role involves translating our company’s vision into impactful initiatives, leveraging data to identify opportunities, and continuously refining and enhancing campaigns that foster customer loyalty.This position invites creativity, ownership, and teamwork, allowing you to contribute to Vandebron’s sustainable growth while providing meaningful customer experiences.Key ResponsibilitiesAct as a retention expert, crafting a clear retention vision and roadmap that focuses on reducing churn and enhancing lifetime value.Design and implement data-driven retention initiatives, guiding them from conception to execution.Utilize both quantitative and qualitative insights to optimize personalized customer journeys and campaigns.Foster a test-learn-accelerate mindset, experimenting with innovative retention tactics and continuously improving outcomes.Collaborate with Brand, Customer Experience, Proposition, Product, Growth, and Data Analytics teams to align goals and maximize effectiveness.Lead the retention team by providing direction, structure, and clarity on objectives.Manage cross-team stakeholders to ensure focus, alignment, and execution.Develop a forward-thinking vision for retention that positions Vandebron as a leader in smart energy experiences.

Who We Are:At Brooks Running, we are passionate about the power of movement. We are committed to crafting exceptional gear and experiences that inspire individuals to embrace their vitality—be it through an invigorating mindset, a profound sensation, or crossing the finish line.Our team thrives in a vibrant culture that fosters excitement, encourages collaboration, sparks creativity, and drives innovation.Our core values unite us and propel our success:Runner First: We prioritize the needs of runners.Word is Bond: We honor our commitments.Champion Heart: We strive for excellence in all endeavors.There is no “I” in Run: We embrace generosity and teamwork.Keep Moving: We seek daily opportunities for movement, as joy is kinetic!We welcome individuals from all backgrounds who aspire to inspire others through movement—after all, we are all journeying towards something greater. Let’s run together.Your Role:The Customer Service Representative serves as a vital operational support function within our Sales Team, rather than a traditional contact center position. As the primary contact for Brooks retailers in the Benelux region and assigned Sales Representatives, you will uphold the high standards of customer service excellence established by the Brooks Customer Service team while actively seeking opportunities to enhance our service.Our Customer Service team meets the needs of retailers and the Sales team by cultivating strong relationships and providing essential support in order processing, tracking, and performance reviews, as well as sharing in-depth product knowledge. You will play a crucial role in facilitating communication among colleagues in the field, while also liaising daily with Finance, Sales, Operations, and Marketing.

Join our dynamic team at Rentokil Initial as a Customer Service Representative in the vibrant city of Amsterdam! In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. Your responsibilities will include addressing customer inquiries, managing service requests, and ensuring customer satisfaction. If you are passionate about helping others and thrive in a fast-paced environment, we want to hear from you!

Join KPN as a Technical Customer Service Representative and be the first point of contact for our valued customers. In this dynamic role, you will assist clients with technical inquiries, ensuring they receive the support they need to enjoy our services fully. If you possess a passion for technology and a commitment to exceptional customer service, we want to hear from you!

About XS4ALL and the Role XS4ALL, part of KPN, is a well-known internet service provider based in Amsterdam. The team focuses on delivering reliable service and support to customers across the Netherlands. What You Will Do Respond to customer questions and requests by phone, email, or chat Troubleshoot technical and account issues Offer clear solutions to help customers get the most from their service Work as part of a team to maintain high customer satisfaction Location This position is based in Amsterdam.

Ben jij de klantgerichte topper die onze klanten blij maakt? Zoek jij een dynamische rol waar je je communicatieve vaardigheden kunt inzetten? Dan is deze functie perfect voor jou!Jouw rolAls Customer Service Officer ben jij het eerste aanspreekpunt voor onze gewaardeerde klanten. Je beantwoordt hun vragen, denkt actief mee over oplossingen en schakelt soepel tussen klanten en interne teams zoals Sales en Planning. Je bent het visitekaartje van QUATRA: vriendelijk, professioneel en servicegericht. Je maakt deel uit van een enthousiast en ambitieus team waarbij geen enkele dag hetzelfde is. Of het nu gaat om telefonische, e-mail, chat- of sociale media-interacties; jij zorgt ervoor dat onze klanten zich gehoord en geholpen voelen.Wat ga je doen?Beantwoorden van klantvragen (voornamelijk B2B) via telefoon, e-mail, chat en sociale media;Proactief contact opnemen met klanten voor service- of ophaalafspraken;Monitoren van berichten en incidenten van chauffeurs;Klanten en leveranciers informeren over onze diensten;Klantbehoeften signaleren en doorverwijzen naar de juiste afdelingen;Klachten opvolgen en zorgen voor een passende oplossing;Klantgegevens beheren en verwerken in ons CRM-systeem (Odoo);Bijdragen aan de voortdurende verbetering van onze service.

Role Overview Heimstaden is hiring a Customer Support Representative in Amsterdam. This position serves as the first point of contact for customers, handling questions and requests across multiple channels. The aim: deliver prompt, helpful service and ensure customer satisfaction with every interaction. What You Will Do Respond to customer inquiries through phone, email, and chat Resolve issues efficiently and follow up as needed Maintain a friendly, professional approach in every conversation Work closely with team members to provide consistent support Who We’re Looking For Enthusiastic about helping others Strong problem-solving skills Comfortable working in a busy setting Positive attitude and willingness to learn

Are you passionate about delivering outstanding customer service? Join Butternut Box as a Customer Service Representative for the Benelux region! Based in the vibrant city of Amsterdam, you will engage with customers in both French and Dutch, ensuring they receive the best possible experience with our products.Your role will involve addressing customer inquiries, resolving issues, and providing detailed product information to enhance customer satisfaction. We are looking for someone who thrives in a dynamic environment and is eager to support our mission of making mealtime healthy and enjoyable for dogs.

About Indie Campers Indie Campers helps travelers explore the world by offering fully equipped camper vans and RVs for rent. With a global presence, the company continues to grow its product range and depends on skilled frontline staff to deliver memorable trips and drive commercial results. Role Overview: Rental Service Representative The Rental Service Representative in Amsterdam plays a key part in both the rental and sales sides of the business. This dual role combines hands-on customer service with sales responsibilities. Every day brings a mix of operational tasks, customer interactions, and vehicle presentations. Customer Experience Champion: Guide renters through their journey, from check-in to check-out. Sales Specialist: Demonstrate RVs to potential buyers and support the sales process. Success in this role means ensuring every customer leaves satisfied, whether renting for a trip or considering an RV purchase. Main Responsibilities Customer Service & Operations: Oversee rental check-ins and check-outs, conduct briefings, and provide ongoing support during rentals. Address any service issues as they arise. Sales Demonstrations: Present RVs to prospective buyers and help convert leads into sales. Operational Execution: Ensure vehicles and the rental process meet Indie Campers’ standards for quality and presentation. Sales Follow-Up: Manage communications and follow-up with sales leads.

About PeddlerAt Peddler, we are dedicated to revolutionizing urban sustainability with our advanced last-mile delivery solutions. Utilizing our extensive network, we offer same-day delivery from a variety of retailers, including local shops, prominent retail chains, and globally recognized brands, all powered by our fully electric fleet.Our vision is to reshape urban logistics into a comprehensive, sustainable network that transcends traditional retail. We collaborate with international partners to supply our city hubs, after which we manage the last-mile deliveries with our eco-friendly fleet. By joining Peddler, you’ll be part of a forward-thinking company that prioritizes sustainability and innovation, contributing significantly to our mission of transforming last-mile delivery.What You'll DoAs the Customer Service Lead, your responsibilities will include:Enhancing customer service operations and overall efficiency.Collaborating closely with the team manager to achieve operational goals.Providing guidance and support to team members as necessary.Creating and managing the team schedule to optimize productivity.Overseeing customer service interactions related to partners, including processing claims and payments.About YouA motivated individual eager to learn and grow while managing a new team.Exceptional communication skills in Dutch; proficiency in English is highly advantageous.Analytical mindset: comfortable utilizing data and metrics for informed decision-making.Proactive and entrepreneurial spirit—ready to propose and implement enhancements.Passionate about sustainability and committed to advancing Peddler’s mission.What You’ll GetThe chance to influence a growing company by coaching a dedicated team and fostering a customer-first culture.Direct collaboration with leadership across Operations, Account Management, and Product Development to drive strategic improvements.An opportunity to thrive in a dynamic startup environment: take ownership, wear multiple hats, and initiate meaningful change.A supportive, down-to-earth team that shares a deep commitment to our planet and to one another.Join Peddler and become part of a vibrant team that values collaboration and sustainability! Take the next step in your career and help us expand while striving to become the best version of yourself.

Join Brooks Running as a Technical Representative in Amsterdam, where you'll play a crucial role in supporting our commitment to delivering quality running products. As a passionate advocate for running, you will provide technical expertise and exceptional customer service to enhance the experience of our customers. You will collaborate with various teams to ensure that our products meet the highest standards of performance and innovation.

FlixBus is looking for a Customer Service Agent to join the team in Amsterdam. This role acts as the main contact for travelers, answering questions and resolving issues so that each journey goes smoothly. Responsibilities Assist travelers with a variety of questions and requests Resolve problems as they come up during the travel process Support a positive experience for every passenger Requirements Genuine interest in helping others Clear and effective communication skills Dedication to delivering excellent customer service This position is located in Amsterdam and is part of FlixMobility GmbH.