Customer Service Officer

Ben jij de klantgerichte topper die onze klanten blij maakt? Zoek jij een dynamische rol waar je je communicatieve vaardigheden kunt inzetten? Dan is deze functie perfect voor jou!Jouw rolAls Customer Service Officer ben jij het eerste aanspreekpunt voor onze gewaardeerde klanten. Je beantwoordt hun vragen, denkt actief mee over oplossingen en schakelt soepe…

Are you technically skilled, customer-focused, and eager for an exciting field service role? As a Field Service Engineer at Konica Minolta, you will be the primary point of contact for our clients. Your mission will be to ensure that printers and multifunction devices operate at their best, while also advising customers on optimal usage. If you are in search of a new challenge that inspires you and fosters personal development, your search ends here! Apply today at Konica Minolta.We are looking for a Field Service Engineer for the Northwest region (Greater Amsterdam/Northwest Netherlands).What will you do?In this role, you will represent Konica Minolta at our customer locations. Your responsibilities will include:Repairing and maintaining our printers and multifunctional devices;Troubleshooting technical issues on-site;Advising customers on usage and maintenance;Documenting completed work and service reports;Collaborating with colleagues to ensure the highest quality of service.You will work with cutting-edge equipment and will have ample opportunities to enhance your skills through training.What do we offer?Responsibility, challenges, teamwork, and professional growth;Flexibility and ample room for initiative;Work from home or visit clients on-site;A comprehensive benefits package including a company car, pension scheme, 25 vacation days, and additional leave days;An innovative work environment with training and development opportunities.Who are we?Konica Minolta is an international company that provides innovative solutions to organizations and society. Headquartered in Tokyo, Konica Minolta operates subsidiaries in 50 countries with over 40,000 employees, offering products and services in 150 countries worldwide.Our People and Innovations drive us to strengthen our business, continuously apply our motto ‘Rethink and shape the future’, and transform how people conduct business and leverage technology. As a leading IT service provider, we strive to meet the ever-evolving needs of our Customers with our Digital Print, IT, Artificial Intelligence, and Augmented Reality solutions. We take pride in delivering IT services and solutions related to IT infrastructure, IT security, and Cloud environments.Join our team and thrive in an environment built on strong Collaboration, continuous Learning, and personal Growth.

flexbee is looking for a Customer Service Representative to join the team in Amsterdam for a temporary assignment. This role offers a chance to work at an international logistics provider, handling both administrative tasks and direct customer contact. Role Overview This is a full-time, temporary position expected to last about 3 months. The schedule is Monday through Friday, 08:00 to 17:00 (40 hours per week). The Customer Service Representative serves as the main contact for international customers, responding to inquiries and coordinating closely with the logistics team. Main Responsibilities Review and update open emails each morning Monitor shipment statuses throughout the day Work with the logistics team to resolve complaints and set deadlines Keep customers informed about agreed deadlines and solutions to their concerns Update customers on the arrival and departure times of their orders Compensation and Benefits Full-time position (40 hours per week) Gross monthly salary between €2900 and €3200, depending on experience Travel allowance of €0.23 per kilometer 25 vacation days 8% holiday pay Pension scheme Social company events, including team outings and Christmas parties Opportunities for growth within the organization A self-reliant role as a key link within the warehouse Direct employment with our partner Location This position is based in Amsterdam, Noord-Holland, Nederland.

Join us as a Customer Service Representative at our rapidly growing company dedicated to sustainable housing and community improvement. Your primary goal is to assist customers with inquiries about sustainability in the built environment, all while providing a warm and friendly experience.Do you identify with the following?You possess excellent communication skills, patience, and your dedication ensures our customers are always satisfied.You are customer-focused and ensure no question goes unanswered.You are available soon for 32, 36, or 40 hours per week.You have a passion for sustainability and are eager to contribute to the energy transition.Key Responsibilities:Your main task is to respond to incoming inquiries via phone, email, and chat during our business hours.You will identify customer issues and concerns, allowing us to learn and improve—team collaboration is key.Your weekly schedule will generally consist of:90% of your time assisting customers through phone, email, and chat.5% dedicated to internal coordination and meetings.5% spent staying informed about the energy transition and related developments.Who will you work with?You will collaborate with fellow customer service colleagues, a diverse group passionate about sustainability. Together, we've achieved impressive milestones, having assisted over 30,000 residents in the first half of 2024! Curious about your future teammates? Check out the customer service circle.What we offer:Compensation:The salary range for this position is €2,700 to €3,300 gross per month, excluding 8% holiday pay, based on your experience and skills. The lower end of the range is for those who are developing their skills, while the upper end applies to candidates demonstrating a strong ability to perform independently.

Role overview Domino's Pizza in Amsterdam is looking for a Customer Service Representative. The main focus of this position is to assist customers and ensure each order and inquiry is managed efficiently. What you will do Take customer orders over the phone Respond to questions about menu items and services Handle and resolve customer concerns as they arise Who succeeds in this role This job fits people who like speaking with customers and can keep things organized, even when the pace picks up.

Role Overview KPN is hiring a Customer Retention & Service Representative in Amsterdam. This role centers on building strong relationships with customers and supporting their needs. The position focuses on increasing customer loyalty and making sure each interaction leaves a positive impression. What You Will Do Respond to customer inquiries and concerns Work to resolve issues and answer questions clearly Promote customer satisfaction through attentive service Help retain customers by providing helpful solutions and support

We are seeking a dynamic Front Office Representative to join our team at gbu in Amsterdam. In this role, you will be the first point of contact for our guests, responsible for welcoming them with a warm smile, checking them in, and ensuring they have a pleasant stay. Your administrative skills will come into play as you handle phone inquiries, provide information, and maintain a well-organized front office environment. Collaborating closely with the Front Office Manager and your colleagues, you will play a crucial role in delivering exceptional service.Key Responsibilities:Greet guests upon arrival, manage check-in and check-out processesProvide accurate information and assistance to guestsHandle incoming phone calls and respond to inquiries promptlyPerform administrative tasks to support front office operationsProcess payments and manage reservation systemsMaintain communication with various departments, guests, and external companiesIdentify and report any technical issues that arise

Are you in search of a new, temporary role in customer service and eager to work for an international organization? Do you enjoy alternating administrative tasks with engaging customer interactions via phone? Are you looking for a gross monthly salary between €2900 and €3200? If so, read on and become our new Customer Service Representative!What Will You Do?In this position as a Customer Service Representative, your primary focus will be on communication with (international) customers. You will be joining a global logistics service provider for a temporary assignment lasting approximately 3 months. Your responsibilities will include addressing customer inquiries via email while collaborating closely with the logistics team. Additionally, you will proactively update our customers on the status of their orders and resolve any potential issues professionally. Your key responsibilities will include:Updating outstanding emails every morning;Actively monitoring the status of shipments;Coordinating with the logistics team to resolve complaints and establish deadlines;Proactively informing customers about agreed deadlines and solutions to complaints;Communicating arrival and departure times of orders to (international) customers.This is a full-time role requiring 40 hours per week, with workdays from Monday to Friday, 08:00 - 17:00.What Do We Offer?As a Customer Service Representative, you can expect the following from us:Full-time position of 40 hours per week;Gross monthly salary between €2900 and €3200, depending on your experience;Travel expense reimbursement of €0.23 per kilometer;25 vacation days;8% holiday pay;Internal pension scheme;Social company activities such as team outings, Christmas parties, etc.;Opportunities for advancement within the organization;A self-reliant role where you are a vital link within our warehouse;Direct employment with our partner.

Join our dynamic team as a Customer Service Representative at bleeve, a rapidly growing company focused on making homes and communities more sustainable. Your primary goal will be to answer all inquiries related to sustainability in the built environment with a friendly demeanor.Do you see yourself in this role?You possess excellent communication skills, patience, and your dedication brings joy to our customers.Your customer-centric approach ensures no question goes unanswered.You are available for 32, 36, or 40 hours per week*You have a passion for sustainability and are eager to contribute to the energy transition.* Our hours of operation are from 09:00 to 17:30Your Responsibilities Will Include:Focusing on addressing incoming inquiries via phone, email, and chat during our operating hours.Identifying customer issues and providing feedback to improve our services, keeping abreast of developments in other teams.Your weekly schedule will roughly consist of:90% of your time assisting customers through various communication channels.5% dedicated to internal coordination and meetings.5% for staying informed about trends in the energy transition.Who Will You Work With?You will collaborate with a diverse team of customer service colleagues who share a passion for sustainability. Together, you'll learn, share knowledge, and provide advice, celebrating achievements such as helping over 30,000 residents in the first half of 2024! Interested in meeting your future teammates? Check out our customer service circle at Rel.What We Offer:Primary Employment Benefits:The salary range for this position is €2,700 to €3,300 gross per month, plus 8% holiday pay, based on 40 hours and your experience, knowledge, and skills. The lower end of the range applies to those who need to grow in certain aspects of the role to perform independently, while the upper end is for those who demonstrate the ability to carry out the responsibilities autonomously during the hiring process.

About VandebronOur journey began in 2014 with Chapter 1 of the energy transition, aiming to create transparency in the market by connecting consumers directly to local, green energy producers. Now, in Chapter 2, we are dedicated to making 100% green energy available 100% of the time. Imagine innovative solutions — flexible utilization of wind and solar parks, smart charging of electric vehicles, and efficient energy storage.We don’t wait passively; we actively contribute to a sustainable future. Good energy and smart solutions — that’s Vandebron.Are you our new Customer Service Representative?As a Customer Service Representative, you will be the first point of contact for our customers. Through various channels such as phone, email, and social media, you will assist customers with inquiries regarding billing, contracts, relocations, and investments like solar panels.Working alongside an enthusiastic and energetic team, you will pursue clear objectives while incorporating a healthy dose of humor. You will communicate with customers in a friendly and natural manner. By informing and inspiring our customers about their positive contributions to the energy transition, you will help foster long-term relationships! You will respond to customer inquiries and provide proactive advice on sustainability matters.

Join Mollie as a Senior Compliance Officer and play a crucial role in ensuring our compliance with financial regulations. As a key member of our compliance team, you will be responsible for identifying potential risks, implementing compliance strategies, and fostering a culture of compliance across the organization. Your expertise will help Mollie maintain its reputation as a trusted payment service provider.

What Will You Do?As a Customer Service Representative, you will primarily be responsible for addressing customer inquiries through phone and email. Your duties will mainly involve responding to general questions, processing cancellations, and rearranging bookings. You will also serve as the first point of contact for customers visiting our office with direct questions. Additionally, you will assist our captains and hosts with the distribution of company uniforms and other resources.Practical DetailsLocation: AmsterdamEmployment Type: Part-time (8-16 hours per week, flexible scheduling) based on a zero-hour contractWork Hours: Daytime, evenings, and weekendsYour ResponsibilitiesRespond to customer inquiries via phone and email;Process cancellations;Reschedule bookings;Assist customers in-office with immediate questions;Support captains and hosts in distributing uniforms and other company assets;Ensure a friendly and seamless service experience, both over the phone and on-site.What We Offer:Combine this role with a position as Host or Captain at Flagship Amsterdam;A vibrant work environment at our office in the heart of Amsterdam;Flexible work hours;Legendary company outings and events;Work within a friendly, ambitious, and international team;The opportunity to obtain your boating license;Discounts on 'in-house products' such as boat tours and private boat rentals.Application ProcessPhone introduction;Follow-up interview;

About IMCIMC is a prominent global trading firm that operates at the confluence of technology, trading, and market structure. We believe that compliance is most effective when it is integrated into the business, providing insights, constructive challenges, and practical solutions rather than merely enforcing rules.The RoleWe are looking for a Compliance Officer to serve as a strategic partner to our Trading and Technology teams. In this capacity, you will translate intricate regulatory and market conduct requirements into clear, pragmatic, and commercially viable guidance.Your role will combine robust regulatory expertise with a comprehensive understanding of trading strategies, algorithmic trading systems, and market structure, enabling responsible innovation while upholding the highest standards of market integrity.Key ResponsibilitiesStrategic Business PartneringAct as a trusted advisor to Trading & Technology on regulatory & market conduct mattersIntegrate compliance into strategic and operational decision-makingProvide constructive challenges while balancing regulatory and commercial objectivesFoster strong relationships across Trading desks and Technology teamsRegulatory Advisory & OversightServe as a subject matter expert on EU and Dutch financial regulationsTranslate regulatory and exchange requirements into risk-based, practical guidanceReview new trading strategies, algorithms, and technology developmentsConduct regulatory self-assessments (including RTS 6 and MAR)Monitor regulatory developments and enforcement actions; offer forward-looking regulatory intelligenceRegulatory Engagement & RepresentationRepresent IMC in discussions with regulators, exchanges, and industry associationsCoordinate responses to regulatory inquiries, examinations, and investigationsSupport and manage regulatory reviews and projectsCompliance Program & Risk ManagementAssist in the development and maintenance of the compliance frameworkEnsure that compliance risks and issues are appropriately identified, escalated, and reportedPrepare and present compliance reports and management updatesContribute to surveillance design and assist in investigations as necessaryDraft and update compliance policies and proceduresPrepare and deliver compliance training sessions

At NEMO, we invite individuals of all ages to explore the captivating world of science and technology. Our mission is to make knowledge accessible to a diverse audience through a variety of programs, exhibitions, activities, and events both within the museum and beyond.We are currently seeking enthusiastic Front Office Associates for on-call positions (0 - 36 hours).As a Front Office Associate, you will be the first point of contact for our visitors. You will greet them warmly, assist them in navigating their experience, and ensure they leave with a positive impression.Located at the heart of our reception area and shop, your role will involve a dynamic mix of answering inquiries, guiding visitor flows, and showcasing the offerings in our shop. You will remain visible and approachable, maintaining a welcoming atmosphere even during busy times.Your responsibilities will include:Welcoming and assisting visitors, particularly families and childrenScanning tickets and handling cash register transactionsMonitoring visitor flow within the museumGuiding school groups to the appropriate entrancesResolving issues with non-scannable museum cardsExplaining the workings of our fascinating installationsEnsuring child safety in the vicinityManaging unattended bags from lockersTransforming NEMO into a welcoming space for all who enter

Rewire is building its presence in Data & AI from the ground up. The team aims to create a business known for ambition and real impact, not just following trends. As Rewire grows, the Amsterdam office needs a Junior Office Manager to help keep daily operations on track and support a collaborative, tech-focused culture. Role overview This Junior Office Manager position suits someone early in their career who wants to play an active part in a modern workplace. The role blends office management, administrative support, and event coordination. The person in this position will be the main contact for both team members and visitors, helping to create a welcoming office atmosphere. What you will do Oversee office operations, including supplies, facilities, and day-to-day support. Assist with administrative work across HR, finance, travel, and event planning. Serve as the first point of contact for colleagues and visitors, offering support and a friendly welcome. Guide guests through the office and ensure a positive experience for everyone who visits. Collaborate with the team to drive office initiatives and improve daily processes. Seek ways to make office routines smoother and the workplace more enjoyable. Why join Be part of a company that is growing quickly and shaping its own path in Data & AI.

About PeddlerAt Peddler, we are dedicated to revolutionizing urban sustainability with our advanced last-mile delivery solutions. Utilizing our extensive network, we offer same-day delivery from a variety of retailers, including local shops, prominent retail chains, and globally recognized brands, all powered by our fully electric fleet.Our vision is to reshape urban logistics into a comprehensive, sustainable network that transcends traditional retail. We collaborate with international partners to supply our city hubs, after which we manage the last-mile deliveries with our eco-friendly fleet. By joining Peddler, you’ll be part of a forward-thinking company that prioritizes sustainability and innovation, contributing significantly to our mission of transforming last-mile delivery.What You'll DoAs the Customer Service Lead, your responsibilities will include:Enhancing customer service operations and overall efficiency.Collaborating closely with the team manager to achieve operational goals.Providing guidance and support to team members as necessary.Creating and managing the team schedule to optimize productivity.Overseeing customer service interactions related to partners, including processing claims and payments.About YouA motivated individual eager to learn and grow while managing a new team.Exceptional communication skills in Dutch; proficiency in English is highly advantageous.Analytical mindset: comfortable utilizing data and metrics for informed decision-making.Proactive and entrepreneurial spirit—ready to propose and implement enhancements.Passionate about sustainability and committed to advancing Peddler’s mission.What You’ll GetThe chance to influence a growing company by coaching a dedicated team and fostering a customer-first culture.Direct collaboration with leadership across Operations, Account Management, and Product Development to drive strategic improvements.An opportunity to thrive in a dynamic startup environment: take ownership, wear multiple hats, and initiate meaningful change.A supportive, down-to-earth team that shares a deep commitment to our planet and to one another.Join Peddler and become part of a vibrant team that values collaboration and sustainability! Take the next step in your career and help us expand while striving to become the best version of yourself.

Who We Are:At Brooks Running, we are passionate about the power of movement. We are committed to crafting exceptional gear and experiences that inspire individuals to embrace their vitality—be it through an invigorating mindset, a profound sensation, or crossing the finish line.Our team thrives in a vibrant culture that fosters excitement, encourages collaboration, sparks creativity, and drives innovation.Our core values unite us and propel our success:Runner First: We prioritize the needs of runners.Word is Bond: We honor our commitments.Champion Heart: We strive for excellence in all endeavors.There is no “I” in Run: We embrace generosity and teamwork.Keep Moving: We seek daily opportunities for movement, as joy is kinetic!We welcome individuals from all backgrounds who aspire to inspire others through movement—after all, we are all journeying towards something greater. Let’s run together.Your Role:The Customer Service Representative serves as a vital operational support function within our Sales Team, rather than a traditional contact center position. As the primary contact for Brooks retailers in the Benelux region and assigned Sales Representatives, you will uphold the high standards of customer service excellence established by the Brooks Customer Service team while actively seeking opportunities to enhance our service.Our Customer Service team meets the needs of retailers and the Sales team by cultivating strong relationships and providing essential support in order processing, tracking, and performance reviews, as well as sharing in-depth product knowledge. You will play a crucial role in facilitating communication among colleagues in the field, while also liaising daily with Finance, Sales, Operations, and Marketing.

FlixBus is looking for a Customer Service Agent to join the team in Amsterdam. This role acts as the main contact for travelers, answering questions and resolving issues so that each journey goes smoothly. Responsibilities Assist travelers with a variety of questions and requests Resolve problems as they come up during the travel process Support a positive experience for every passenger Requirements Genuine interest in helping others Clear and effective communication skills Dedication to delivering excellent customer service This position is located in Amsterdam and is part of FlixMobility GmbH.

greenhome seeks an Office & People Coordinator in Amsterdam to help shape a supportive, well-organized workplace. The company’s mission centers on sustainable housing and community development, and this role plays a key part in fostering a welcoming environment for both new and current team members while keeping daily office operations running smoothly. Role overview This position serves as the main point of contact for office operations. The work blends recruitment support, software and tool management, and hands-on office administration. A proactive mindset is essential, as many tasks involve anticipating and resolving issues before they arise. What you will do Recruitment Support & Onboarding (40%): Support candidate management, schedule interviews, and track hiring processes. Once new hires join, coordinate onboarding activities with Amber, from assembling welcome packages to arranging introductions, and help new team members feel at home from day one. Software and Tool Management (30%): Oversee software licenses and security, provide basic training, and troubleshoot technical issues, such as getting laptops up and running again. Office Management (30%): Keep the workspace organized, manage supplies, coordinate with vendors, and handle day-to-day needs like printers, coffee, and fruit deliveries. While everyone helps with tidying up, you’ll make sure the essentials are always in place. These percentages are a guideline. The team organizes its own work, so priorities may shift depending on what matters most at the time. Team and culture Collaborate with colleagues who care deeply about sustainable living. The team values initiative and works together to achieve shared goals.

Are you......skilled in drafting and reviewing complex documents? Do you have a keen eye for detail that prevents you from overlooking errors? If so, we would love to meet you! Become our new Project Officer for Grants / Compliance Officer!In return, you will receive...A competitive salary: €2,914 to €4,546 with a generous net expense reimbursement;A mission-driven employer: contribute to a cleaner and better world;Challenging work where you will learn a lot;Quickly build a valuable network;A positive work environment with helpful and friendly colleagues;30 vacation days (based on a 40-hour workweek);We care about your ambitions: an annual budget of €1,000 for learning and development;A bonus and profit-sharing scheme along with a robust pension plan where Hezelburcht covers two-thirds of the premium;A laptop, phone, and travel expense reimbursement or an NS business card;A hybrid work policy with the freedom to set your own schedule;Memorable company parties;Prospects for a permanent contract.As a Compliance Officer at Hezelburcht, you will...Assist in realizing our clients' investment projects. Together with the consultant, you will ensure that applications meet all legal and regulatory requirements. Thanks to your diligence, everything runs smoothly, and no deadlines are missed. If a client forgets to include a crucial attachment, no problem! Your attention to detail ensures timely adjustments so that the grant is successfully secured!New to the world of grants? No worries! With the Hezelburcht Grant Academy and support from a coach (an experienced compliance officer), you will quickly become proficient in the grant landscape.