Customer Success Engineer - YouTrack (German Speaking)

Role Overview JetBrains is looking for a Customer Success Engineer for YouTrack. This role focuses on helping customers get the most out of YouTrack for project management. The position is open to candidates based in Amsterdam, Berlin, Munich, Prague, or remotely within Germany. What You Will Do Work closely with clients to support and improve their use of Y…

Join Assent as a German-speaking Customer Support Representative, where you will be the voice of our company, assisting customers with their inquiries and ensuring their satisfaction. This role requires a keen understanding of customer needs and the ability to provide effective solutions in a timely manner.

Join our dynamic team as a Customer Relations & Sales Ambassador where your passion for customer service and sales will shine. We are seeking a skilled individual proficient in German to enhance customer experiences and drive sales initiatives. In this role, you will be the face of our brand, representing Rituals Cosmetics with enthusiasm and professionalism.Key responsibilities include engaging with customers, providing exceptional service, and effectively promoting our product range. Collaborate with various departments to ensure customer satisfaction and contribute to our sales goals.

Greetings! We're thrilled to have you here! Are you in search of a new career path or simply exploring your options? If so, you may have found your next opportunity!As a pivotal member of Lightspeed’s Support team, you will serve as the primary contact for our valued customers seeking assistance, addressing a diverse range of inquiries from general education to in-depth hardware/software troubleshooting.Collaborating closely with various global teams at Lightspeed, your responsibilities will include investigating, diagnosing, testing, and resolving issues faced by our hospitality clients during their service operations.

Hello and welcome! Are you on the lookout for an exciting new role? Or maybe just browsing the job market? If so, you might have found your next opportunity!As a vital member of Lightspeed's Support team, you will serve as the initial contact for our customers seeking assistance. Your expertise will help address a diverse array of inquiries ranging from general guidance to in-depth hardware and software troubleshooting.Collaborating closely with various international teams at Lightspeed, your role will involve investigating, troubleshooting, testing, and resolving technical challenges faced by our hospitality clients during their service operations.Your Key Responsibilities:Collaborate with a truly global, multilingual support team operating 24/7 across APAC, EMEA, and NOAM.Demonstrate flexibility in working days and shifts, including weekends.Engage positively and knowledgeably with hospitality customers, partners, and Lightspeed team members, ensuring we maintain our Gold Class support standard through phone, chat, and email communications.Utilize effective troubleshooting techniques to swiftly identify customer issues and provide prompt, suitable solutions.Document, track, and resolve customer interactions using our support platforms.Aid in identifying, reproducing, and escalating product issues to our Quality Assurance team, ensuring thorough resolution tracking with customers, partners, and Lightspeed staff.Champion improvements to our products and services.Work within a schedule to guarantee high availability of support for our customers, in collaboration with your manager.What You Bring to the Team:Prior experience in customer service or technical support, with a strong focus on delivering exceptional customer experiences.Proficient verbal and written communication skills in German and English.Basic familiarity with common online, mobile, and desktop platforms such as iOS, Android, OSX, and Windows.Bonus Qualifications:Experience interacting with customers via phone, email, and ticketing systems.

About FixicoAt Fixico, we're revolutionizing the car damage repair industry as a dynamic marketplace backed by esteemed Silicon Valley investors. With rapid expansion across Europe, we are the trusted partner for fleet owners, leasing, rental, and insurance companies. Our platform has successfully managed hundreds of thousands of repairs, catering to both global brands and local businesses.Your RoleJoin our Operations team as a Business Operations Intern, where your primary mission will be to deliver exceptional support to our customers, partners, and repair shops. You'll be instrumental in cultivating enduring relationships with stakeholders and addressing any challenges that arise.In this role, you will manage all communications with our German-speaking B2B clients, negotiate advantageous agreements with repair shops, and assist clients and drivers through email, chat, or phone inquiries. Additionally, you'll proactively reach out to clients to facilitate their choices and schedule appointments for car repairs.Key ResponsibilitiesOversee B2B account managementEnhance processes and volumes for accountsSecure optimal and swift quotes for B2B clientsManage all B2B damage processing, ensuring quality assurance and comprehensive damage reportsOnboard new partnerships and guide accounts on maximizing their use of FixicoServe as the primary contact for all operational communications with partners and their drivers regarding damage repairsBuild and fortify relationships with various partners, including international leasing and rental firmsGuarantee a seamless and prompt repair experience for our clientsMonitor and resolve repair-related issues

We are on the lookout for a dynamic Sales Lead who is fluent in both English and German. Knowledge of bicycles is a bonus! Welcome to Laka!Although you may not have come across us yet, that’s alright! Discover more about our exciting journey...Founded in 2017, Laka is revolutionizing the insurance landscape by uniting devoted cyclists to create a collective that protects their bikes when the unexpected happens. Our innovative model places people at the forefront of insurance, enabling a fair distribution of costs among members. We are here to redefine insurance so that it becomes an ally, not an adversary.Our approach: Laka ensures seamless operations for The Collective, featuring remarkably swift claims processing, equitable cost-sharing, a capped maximum price, and all the complexities involved in managing a regulated insurance enterprise. In return, the collective compensates Laka with a fee based on monthly claims.Curious about our operations? Learn more about our model here.So, what have we been up to lately?In short, we've been busy! Here are some of our significant milestones: Raised £31m! Expanded Laka’s presence to 10 countries, reaching more cyclists across diverse regions! Our team of 70 Lakanauts extends beyond the Netherlands to France, the UK, and further! Supporting cyclists from daily commuters to elite athletes and professional teams. Collaborating with leading cycling brands and retailers across Europe. Proudly recognized as the ‘Best Cycle Insurance Provider’ for eight consecutive years! Our dedication resonates with our customers, reflected in our impressive 4.9 Google rating!We are rapidly expanding to make Laka’s collective model the industry standard, diversifying across segments, products, and territories. We seek innovative, courageous minds to join us in building the best insurance company globally. Your RoleAs the Sales Lead - German Speaking, you will spearhead our expansion into German-speaking markets, establishing the commercial foundation needed for success. This full-cycle commercial role involves identifying ideal partners (manufacturers, leasing firms, fleet operators, large retailers), cultivating relationships from the ground up, closing deals, and managing accounts long-term. You will guide partnerships from initial discussions to live, thriving collaborations that yield tangible commercial results.

About GreenFluxAt GreenFlux, we specialize in delivering innovative electric vehicle charging solutions. Our cloud-based Charge Point Management System (CPMS) empowers Charge Point Operators (CPOs) and e-Mobility Service Providers (eMSPs) to efficiently manage their operations and expand their businesses. Join us as we lead the charge in the electric vehicle market and support the renewable energy revolution.As a part of the DKV Mobility Group, a prominent European mobility company, we are committed to fostering sustainable mobility for our customers and partners.Your RoleAs a Customer Success Manager, you will play a vital role in nurturing our international client relationships. You will guide clients through the GreenFlux journey—from pre-contract negotiations to onboarding and ongoing growth. You will serve as the primary point of contact for both clients and internal teams, coordinating onboarding processes, delivering training, and ensuring a seamless transition to our support services.Your responsibilities include managing client timelines, streamlining invoicing, and identifying upsell opportunities to enhance your customer portfolio. Your mission is to empower clients to leverage our platform effectively, positioning them as leading CPOs and eMSPs.This position offers a dynamic blend of project and account management, ensuring that no two days are alike as you embark on an exciting journey with our clients!

Sales Development Representative – German SpeakingLocation: AmsterdamWork Model: Hybrid – Minimum 3 days in the office per weekThe payment processing landscape is undergoing rapid transformation, with businesses seeking reliable and strategic partners for their growth.Introducing Nuvei, a leading Canadian fintech company that empowers clients globally. With our modular, flexible, and scalable technology, we enable premier businesses to accept next-gen payments, offer diverse payout options, and leverage services in card issuing, banking, risk management, and fraud prevention. Spanning over 200 markets, we provide local acquiring in 50 countries, 150 currencies, and 700 alternative payment methods, equipping our clients with the technology and insights necessary for success on both local and global scales.At Nuvei, we embody our core values and excel at addressing complex challenges. We are committed to continuously enhancing our product offerings and delivering unparalleled customer service. We are on the lookout for outstanding talent to join us on this exciting journey!Your RoleAs a Sales Development Representative, reporting to the SDR Manager, you will play a crucial role in qualifying and nurturing leads throughout the EMEA region. Your mission is to expedite the distribution of Nuvei’s innovative products by ensuring a seamless experience for potential clients and bolstering our sales pipeline.You will become part of a high-performing and ambitious team, contributing to the evolution of our SDR practices as we expand internationally. If you thrive in dynamic environments, enjoy building sales pipelines, and wish to advance alongside exceptional talent, we would love to connect with you!Key ResponsibilitiesQualify and nurture inbound leads from various channels, ensuring timely and professional engagement.Generate new business opportunities for Business Development Managers through inbound initiatives.Exhibit best practices and maintain updated knowledge of our products and their value to potential and existing clients.Efficiently manage your time and prioritize your workload to maximize lead conversion.Develop sales leads utilizing sales tools through outbound prospecting efforts.Enhance market knowledge and awareness through independent research.Organize and manage your pipeline, providing updates to your line manager.

Join the Revolution in Amsterdam!As a leading hub for SaaS innovation in Europe, Amsterdam offers the perfect backdrop for our newest sales initiative. This vibrant city is renowned for its creative spirit, international perspective, and dynamic growth.We're launching a team in Amsterdam with a bold mission: to forge international opportunities. This is not just another BDR position; this is your gateway to scaling success.While logistics might not have been your childhood dream, contributing to a rapidly expanding international SaaS company that is revolutionizing operations for some of the largest industrial players worldwide is a compelling narrative.At Peripass, we are fundamentally a technology-driven company. Our software digitizes and automates complex logistics for major firms like Bridgestone, Alpro, and Arcelor Mittal. With our SaaS platform, we streamline their (un)loading processes, making it a critical tool in international enterprise logistics.We are seeking driven and ambitious individuals who are eager to master the art of sales on a global stage. Are you hungry for success? Willing to learn? Carrying a go-getter attitude? This is your entry point into Enterprise SaaS Sales.As a Business Development Representative, you will connect with enterprise clients across various markets, engage C-level executives in meaningful conversations, and build the sales pipeline that propels our growth. This is where your strong sales career begins.Seize the opportunity to embark on your journey in the exciting world of SaaS! You will face challenges...

JetBrains has developed tools for software teams since 2000. By automating routine checks and corrections, JetBrains products help developers focus on building and shipping software. The goal: make development more productive and creative. Role overview This Backend Customer Success Engineer role centers on supporting engineering teams as they adopt Kotlin for backend development. The position focuses on helping organizations successfully bring Kotlin into production environments. What you will do Guide organizations through the process of moving from Java to Kotlin, assisting with migration, integration, and scaling. Troubleshoot technical challenges that arise during the transition and support teams as they progress from initial experimentation to stable production use. Work with potential users to clarify how Kotlin adoption works and help design migration plans that fit their specific needs. Locations Amsterdam, Netherlands Berlin, Germany Munich, Germany Prague, Czech Republic Remote, Germany

JetBrains s.r.o. creates tools that help developers automate repetitive tasks so they can focus on writing quality code. Since 2000, the company has aimed to make software development more productive and enjoyable for engineers worldwide. Role overview The Customer Success Engineer - Kotlin Multiplatform (KMP) supports engineering teams as they adopt KMP in real-world projects. This role guides organizations from their first evaluation through to successful deployment. Along the way, it gathers feedback and collaborates closely with JetBrains product teams to help shape the future of KMP. What you will do Work directly with organizations at various stages of KMP adoption, from initial exploration to production rollout. Assist teams in migrating, integrating, and scaling shared codebases using Kotlin Multiplatform. Support teams moving from experimentation to production and help address technical challenges as they arise. Reach out to potential users who could benefit from adopting KMP. Identify each customer’s technical needs, use cases, and any barriers to adoption. Advise on architecture, feasibility, and strategies for implementing KMP. Collect structured feedback and insights from clients. Collaborate with JetBrains product and engineering teams to influence the KMP roadmap and improve available tooling. Common questions you'll help solve What is the safest way to migrate a large Android app to shared logic? How much code sharing is practical or advisable? How can teams address resistance from iOS developers working with Kotlin APIs? What’s the best way to organize a codebase for collaboration across teams? How can teams resolve slower build times after introducing KMP? How success is measured Organizations deliver Kotlin Multiplatform in production environments. Teams increase their use of shared code over time. KMP adoption continues beyond initial trials. User feedback results in tangible improvements to KMP and its tooling. Requirements Experience working with Kotlin, either for Android or backend development. Understanding of mobile architectures on both Android and iOS, especially with Kotlin. Strong communication skills and a knack for problem solving. Background with cloud technologies and CI/CD pipelines. Ability to collaborate effectively within a team-driven environment. Location This position is available in Amsterdam (Netherlands), Berlin or Munich (Germany), or remote within Germany.

About Our CompanyS4D provides an innovative omnichannel solution tailored for quick-service restaurants (QSRs). Our vertical SaaS platform empowers chains to boost their online sales through diverse channels including websites, apps, kiosks, and loyalty programs. We proudly serve well-known brands such as New York Pizza, Papa Johns, Pizza Hut, Spare Ribs Express, and Belchicken. In addition to our core offerings, we also supply comprehensive Point of Sale systems, Kitchen Display Systems, and Driver Management Tools, equipping restaurant headquarters with all necessary tools to manage their franchise chains efficiently.We believe in fostering a flexible work environment for our employees, emphasizing teamwork and accountability. We are on the lookout for a dynamic German Full-Cycle Account Executive to join our Growth Team and expand our reach in the DACH market.

Join Amdax as a Customer Success Manager, where your primary responsibility will be to ensure our clients achieve their goals and maximize the value of our products. You will act as a trusted advisor, guiding clients through their journey and addressing any challenges they may face.In this role, you will collaborate closely with cross-functional teams to deliver exceptional service and drive customer satisfaction. Your expertise will be vital in identifying opportunities for growth and improvement.

At Trustpilot, we are embarking on an extraordinary journey as a profitable, high-growth FTSE-250 company with a bold vision: to become the universal symbol of trust. As the world's largest independent consumer review platform, we've achieved remarkable milestones, yet there remains much thrilling work ahead. Join us at the forefront of fostering trust!As the Enterprise Customer Success Manager, you will serve as the primary value driver and strategic partner for Trustpilot’s most complex, high-tier accounts within the Benelux market. Transitioning from tactical management to a trusted advisor role, you will ensure Trustpilot's integration into the long-term business strategies and digital ecosystems of our customers.Your objective is to architect success across your portfolio—from onboarding and adoption to measurable outcomes and advocacy—by converting intricate business challenges into quantifiable product value. You will be pivotal in promoting high-impact adoption and securing long-lasting retention through executive-level partnerships and a profound understanding of the digital landscape.Key Responsibilities:Lead critical post-sale alignment and executive onboarding for high-tier accounts, ensuring a seamless transition from New Business and establishing a strong foundation for adoption, while creating a multi-level relationship map to secure strategic buy-in from the outset.Proactively translate technical usage data into persuasive ROI narratives, showcasing how Trustpilot impacts every stage of the digital marketing funnel—from driving top-of-funnel traffic to enhancing bottom-of-funnel conversion and long-term brand advocacy.Achieve a high Gross Renewal Rate (GRR) by monitoring customer health and addressing potential risks proactively.Maintain the holistic health of your portfolio, designing tailored success plans to mitigate complex churn risks and uncover strategic growth opportunities.Drive customer satisfaction and advocacy, achieving impressive Net Promoter Score (NPS) results across your portfolio.Act as the primary executive contact for high-tier accounts, bridging the gap between customer business needs and Trustpilot’s leadership, diagnosing complex product value or onboarding issues while strategically triaging commercial matters to Account Managers for a seamless partnership.Synthesize high-tier customer needs into structured insights that inform our global product roadmap, ensuring Trustpilot evolves in alignment with the most sophisticated market players.

At Commify, we are more than just a company; we are a globally interconnected team of innovators dedicated to our mission. As a leader in the Communication Platform as a Service (CPaaS) sector, we boast 25 years of pioneering experience, facilitating over 5 billion customer interactions annually. Our innovative solutions empower businesses worldwide to engage with their audiences through advanced channels such as SMS, RCS, and intricate mobile journeys.Our culture is our greatest asset. With operations spanning the UK, EMEA, the USA, and Australia, we have cultivated a genuinely diverse and connected environment, consistently earning a culture score of 4 out of 5 in our employee engagement surveys. Join our dynamic team where your unique experiences contribute to a significant global impact every day.We are on the lookout for talented individuals to help us expand our global reach, ensuring that every team member feels a sense of belonging and purpose as we collectively shape the digital future.About The Role:Our Netherlands hub, Spryng, is seeking a Customer Success Intern. This role is ideal for someone eager to gain practical experience in an international company that prioritizes customer satisfaction. We are looking for a motivated individual who is ready to make a meaningful impact in customer support and marketing. You should be comfortable making mistakes, as we believe that’s how real learning occurs! If you are tech-savvy or willing to learn, and are prepared to bring positive energy to our passionate Customer Experience (CEX) team, we would love to have you on board to elevate our Customer Support & Experience to new heights.If you are enthusiastic about personal growth and contributing to maintaining our exceptional customer experience ratings, we would be thrilled to welcome you!

As an Enterprise Customer Success Manager at CyberArk, you will play a pivotal role in ensuring our enterprise customers achieve their desired outcomes while using our cutting-edge security solutions. You will collaborate with cross-functional teams to drive customer satisfaction, retention, and growth, leveraging your expertise in customer success and technology.Your responsibilities will include proactively managing customer relationships, conducting regular check-ins, and identifying opportunities for upselling and cross-selling our solutions. You will analyze customer feedback to inform product development and enhance the overall customer experience.

Wil jij bijdragen aan de revolutie in de afvalwereld?Bij Seenons, een trotse Bcorp, hebben we een heldere missie: een wereld zonder bedrijfsafval. Als een snelgroeiende tech-scaleup zijn we actief in vier landen, met een sterke focus op het verbeteren van de Nederlandse afvalmarkt.Ons innovatieve platform verenigt alle betrokken partijen in de afvalketen voor circulair beheer. We ondersteunen grote organisaties in hun streven om afval te verminderen en waardevolle grondstoffen te behouden, bij te dragen aan een circulaire economie. Voor ons team in Amsterdam zijn we op zoek naar een Customer Success Manager die onze grote klanten helpt bij het verduurzamen van hun afvalbeheer.Wat je kunt verwachten van deze rolJe fungeert als het primaire aanspreekpunt voor onze klanten en begeleidt hen in het optimaliseren en verduurzamen van hun afvalbeheer.Je bent verantwoordelijk voor de onboarding van nieuwe klanten en zorgt voor een zorgvuldige interne afstemming.Regelmatig bezoek je klanten op locatie om hun behoeften te begrijpen en ervoor te zorgen dat verbeteringen, zoals containerherinrichting en duurzame afvaloplossingen, succesvol worden geïmplementeerd.Je helpt klanten om het meeste uit het Seenons-platform te halen en gezamenlijke doelstellingen te bereiken.Met onze dashboards analyseer je de prestaties van klantlocaties en kom je proactief met verbeteringen. Jij identificeert kansen en weet wat er verbeterd kan worden voordat de klant daarom vraagt.Je signaleert mogelijkheden om onze impact bij bestaande klanten te vergroten en breidt onze dienstverlening succesvol uit door middel van upselling.Je bent een sparringpartner voor de klant en biedt deskundig advies over afvalbeheer en verduurzaming.Je bent de ideale kandidaat als jeMinimaal 2 jaar ervaring hebt in een Customer Success of Account Management rol, met ervaring in het beheren van een complexe en diverse klantenportefeuille.De afvalmarkt goed begrijpt, of een sterke ambitie hebt om onze wereld duurzamer te maken.

Role Overview Team Lead, Enterprise Customer Success at studytube guides the Enterprise Customer Success Managers (CSMs) serving our largest clients in the Benelux region. This role combines team leadership with direct client engagement, ensuring both the team's growth and the delivery of value to enterprise accounts. Reporting to the VP of Customer Success, this position balances hands-on coaching, operational oversight, and a personal portfolio of key accounts. The goal: empower the team, maintain high standards, and support client success at scale. What You Will Do Lead and Coach: Guide a team of Enterprise CSMs, providing individual coaching, support during challenges, and acting as the main point of contact for escalations. Portfolio Management: Deliver analytical insights on the Benelux enterprise portfolio at set intervals. Assess churn, contraction, and expansion (both known and at-risk), and help steer Net Revenue Retention (NRR) and Gross Revenue Retention (GRR). Quality Assurance: Oversee Quarterly Business Reviews (QBRs), Strategic Reviews, and senior-level escalations to ensure high-quality outcomes and uphold team standards. Client Engagement: Manage a select group of enterprise accounts directly, keeping close to client needs and challenges to inform your coaching. Cross-Functional Collaboration: Work with Sales and Account Management on cross-sell and upsell opportunities, coordinate with Implementation for smooth client handovers, and share strategic insights with the VP of Customer Success. Location This position is based in Amsterdam, Noord-Holland, Netherlands.

Hello! We appreciate your visit! Are you on the lookout for an exciting new challenge? Or merely exploring your options in the job market? You're in the right spot! We are in search of a Customer Adoption and Success Manager to become an integral part of our Launch team in London. In this role, you will architect and lead a dynamic Adoption function that serves as a crucial link between Product Innovation and Customer Value. You will be tasked with developing a 'Digital by Default, Human by Design' engagement model from scratch, ensuring that customers across all segments fully leverage the Lightspeed platform. Your mission will be to convert 'Feature Usage' into a strategic advantage for Net Revenue Retention (NRR) and Customer Lifetime Value (LTV). You will orchestrate a team that combines scalable tech-touch automation with targeted, high-impact human interactions, accelerating adoption rates and establishing strong defenses against churn.