Customer Support Specialist at insify | Amsterdam

Your Role as a Customer Support SpecialistInsurance can often be dull, intricate, and filled with fine print. However, at Insify, we are revolutionizing the industry by creating the most advanced business insurer in Europe, tailored specifically for entrepreneurs and freelancers. We prioritize speed and transparency, eliminating unnecessary hassles.As the new face and voice of our customer service, you're not just a 'helpdesk employee'; you become a true ally to entrepreneurs.What You Will Do:You will be at the heart of our operations, engaging with passionate entrepreneurs who need assistance in safeguarding their dreams.Be the Hero: You will respond to inquiries via chat, phone, and email. Forget scripts; you’ll engage in genuine conversations.Collaborate for Improvement: If you notice recurring issues faced by customers, you will identify these challenges and work closely with our developers to enhance our product.Facilitate Onboarding: You will guide new customers effortlessly through the onboarding process, ensuring they are insured in just two minutes.Quality Above All: Your goal is not merely to 'resolve quickly' but to deliver a 'stunning experience'.

Join Insify as a dynamic and ambitious Chief of Staff, where you will play a pivotal role in shaping our strategic direction. Reporting directly to the CEO/Founder, you will collaborate with cross-functional leaders to ensure the successful execution of our most critical initiatives. If you are an impactful operator ready to drive Insify's future, we want to hear from you.In this role, you will serve as a strategic problem solver and project leader, addressing complex challenges across various departments. Your mission will be to propel high-impact initiatives forward, especially in areas where clarity is still needed.About InsifyInsify is a rapidly growing scale-up, having secured €43M in funding from prestigious investors including Accel, Munich Re Ventures, and Formula 1 champion Nico Rosberg. Since our inception in the Netherlands five years ago, we've expanded into France and Germany, and we’re just getting started. Our goal is to lead the European market and become a global frontrunner in AI-powered SME insurance.We are not merely building a company; we are spearheading a revolution. Our culture is high-pressure, ambitious, and mission-focused. We seek intelligent, driven individuals who consider ownership a key part of their identity. This environment is designed for those who relish challenges, uphold intellectual integrity, and share our vision of becoming global category leaders.Our founding team consists of accomplished entrepreneurs who have previously built iconic businesses such as HelloFresh, Bloomon, and SumUp. We leverage deep expertise in fintech and e-commerce alongside cutting-edge AI technology to maintain our competitive edge.

Insify is on the lookout for a talented, driven, and ambitious Chief of Staff for Growth to join our dynamic team. In this prominent role, you will report directly to the VP of Growth and collaborate with cross-functional leaders to ensure the successful execution of our most critical strategic initiatives. If you are a results-oriented operator prepared to shape the future of Insify, we want to hear from you!About Us:Insify is a rapidly growing scale-up, backed by a total of €43M in funding from esteemed investors including Accel, Munich Re Ventures, and Formula 1 champion Nico Rosberg. Since our inception five years ago in the Netherlands, we have expanded our operations into France and Germany, with plans for further growth. Our mission is to dominate the European market and become a global leader in AI-powered SME insurance.We are not merely building a company; we are leading a revolution. Our culture is intense, high-stakes, and mission-driven. We seek intelligent, ambitious

Your Role as a Customer Support Specialist Insurance can often be tedious, complicated, and filled with fine print. At Insify, we are changing the game. We are building the most modern business insurer in Europe, tailored specifically for entrepreneurs and freelancers. No fuss, just speed and transparency. As the new face (and voice) of our customer service, you won’t just be a 'help desk agent.' You will be a true ally to entrepreneurs. What You Will Do: You’ll be at the core of our operations. You will engage with passionate entrepreneurs daily who need assistance in protecting their dreams. Be the Hero: You will respond to inquiries via chat, phone, and email. No scripts here, just genuine conversations.Contribute to Improvement: If you notice customers repeatedly facing the same issue, you will pinpoint it and collaborate with our developers to enhance our product.Facilitate Onboarding: You will guide new customers smoothly through the process, ensuring they are insured within two minutes.Quality First: You won't aim for quick resolutions but rather strive to provide a 'wow experience.'

Seize the unique chance to lay the groundwork for People and Talent at a rapidly growing European insurtech, influencing how we uphold high standards as we scale. At Insify, we’re passionate about creating insurance solutions for entrepreneurs because we understand their journey firsthand. We recognize the challenges of building a business from the ground up, taking calculated risks, and managing responsibilities that extend beyond typical hours. Our mission is straightforward yet ambitious: to revolutionize business insurance, making it ten times simpler, faster, and fairer for entrepreneurs and SMEs across Europe. Say goodbye to paperwork, hidden clauses, and outdated complexities. We deliver modern software, intelligent automation, and an unwavering commitment to customer satisfaction. As a high-growth European scale-up, backed by €43M from top-tier investors, we aim to establish ourselves as a global frontrunner in digital insurance for entrepreneurs and SMEs. Starting from the Netherlands, we have successfully expanded into France and Germany, and we are accelerating our growth trajectory. At our core, we are a technology-driven company. Our proprietary insurtech platform leverages data, automation, and AI to transform the entire insurance experience — from underwriting to claims. Coupled with a fully digital customer portal and exceptional user experience, we are redefining insurance into something surprisingly simple, transparent, and equitable. Our leadership team comprises experienced entrepreneurs who have successfully built and scaled businesses. We embody that same ambition, urgency, and sense of ownership in everything we do. Our culture (please read carefully): We are not merely creating a company; we are cultivating a category leader. This journey comes with ambition, responsibility, and a fast pace. Our culture is characterized by three core principles: High Ownership: Every team member takes full responsibility for their work. If something is unclear or not functioning, we proactively address it. High Pace: We thrive in a dynamic environment where priorities can shift rapidly. We prioritize momentum and learning over perfection. High Standards: We focus on outcomes rather than appearances. We value results, quality, and thorough follow-through. Collaboration is key: You will not be alone in this journey. We believe outstanding work stems from close collaboration. We engage in face-to-face interactions, challenge each other's ideas, and encourage contributions from all, regardless of title or tenure. The best ideas can emerge from unexpected sources, and we create an environment for them to flourish. At Insify, we maintain a human-sized company atmosphere. You’ll know your colleagues personally, have easy access to ask questions or test ideas, and be part of the daily vibrancy of collaborative building — from brainstorming sessions to shared meals, and even having dogs in the office.

About UsMore and more individuals across Europe are choosing to work independently as freelancers, self-employed professionals, or entrepreneurs. This mode of work provides the freedom and flexibility to decide when, how, and with whom to work. Growing your own business can be both professionally and financially rewarding.However, being self-employed also brings uncertainties. The right insurance is crucial to prepare for the risks of entrepreneurship.At Insify, we offer transparent, flexible, and fairly priced insurance tailored to the needs of entrepreneurs, allowing them to focus entirely on their work while knowing they can always rely on us.Insify insures thousands of customers throughout Europe, providing reliable insurance without complicated paperwork. You can finalize an insurance policy with Insify 100% digitally—what is arranged today is insured by tomorrow.Our Work CultureAt Insify, we operate under four core values: perseverance, impact, care, and entrepreneurship. Here’s a brief overview:Perseverance: We embrace challenges and push through where others may stop.Impact: We strive to make a difference in our customers' lives and value their trust in us.Care: Our customers are always our priority. Their success is our goal.Entrepreneurship: Innovation is in our DNA. We act swiftly and think big.At Insify, you will become part of a close-knit team. We prefer to work in the office as much as possible. This may seem unusual for a fully online insurance provider, but we believe that a strong internal bond helps us innovate faster and serve our customers better. Such connections are best fostered through personal interactions.We also understand that you may not be able to come to the office every day or may need time to focus. Therefore, partial remote work is possible upon agreement.Operations TeamWe are the team that builds trust at every point of contact—whether it’s during a sale, a support call, or processing a claim. We ensure that prospects and customers feel supported, heard, and valued. Speed and quality are paramount to us, and we diligently track our progress to continuously improve. Looking ahead, we are preparing for medical acceptance in 2025—a further step to strengthen our service even more.

About the RoleJoin Insify as a Working Student in Customer Support, where you will play a pivotal role in ensuring our customers receive an exceptional experience. We aim to make insurance straightforward, fair, and human-centric. You will help shape our customer experience and service, elevating it to new heights in the insurance industry.As a Customer Support Expert, your responsibilities will include:- Assisting customers via email, chat, and phone;- Continuously enhancing the customer experience;- Exceeding customer expectations through quality service;- Contributing to product and process improvements from a customer viewpoint;- Unlimited potential for professional growth in your career.

Join Insify, a rapidly growing European insurtech, and take charge of critical financial operations that drive our ambitious mission.At Insify, we create tailored insurance solutions for entrepreneurs, leveraging our own experiences to understand the challenges of starting and growing a business. Our commitment is to simplify the insurance process for small and medium-sized enterprises across Europe.Our mission is to transform business insurance into a seamless experience—making it 10x simpler, faster, and more equitable. We eliminate unnecessary paperwork and complexity through innovative technology, focusing on delivering exceptional customer experiences. With a strong backing of €43M from top-tier investors, we are on a journey to become a global leader in digital insurance.As a tech-driven company, we utilize data and automation to reimagine the entire insurance experience, from underwriting to claims. Our digital platform is designed to be user-friendly, ensuring transparency and fairness throughout the process.Led by seasoned entrepreneurs, our team embodies a culture of ambition, responsibility, and rapid execution. We are building a category leader, and that requires a proactive approach and high standards in everything we do.Our Culture:Ownership: We empower our team to own challenges and drive solutions.Speed: We adapt quickly to changes and prioritize learning over perfection.Excellence: We focus on impactful results, quality, and accountability.Collaboration is key at Insify. We thrive on teamwork, engaging in face-to-face discussions to refine ideas and ensure contributions from all levels of staff.

Join a dynamic team at Insify, a rapidly growing European insurtech, and take the lead in shaping impactful outcomes.At Insify, we are entrepreneurs at heart, dedicated to creating innovative insurance solutions tailored for other entrepreneurs. We understand the journey of building from the ground up, taking calculated risks, and embracing responsibilities that extend beyond traditional hours.Our mission is both straightforward and ambitious: to revolutionize business insurance, making it 10 times simpler, faster, and fairer for entrepreneurs and SMEs throughout Europe. We eliminate cumbersome paperwork, obscure fine print, and outdated complexities, relying instead on modern software, intelligent automation, and an unwavering commitment to customer satisfaction. As a high-growth scale-up in Europe, we have secured €43M in funding from top-tier investors and aim to lead the global market in digital insurance for entrepreneurs and SMEs, starting from the Netherlands and expanding into France and Germany.We are fundamentally a technology-driven company, crafting our own insurtech platform while leveraging data, automation, and AI to transform the entire insurance process, from underwriting to claims. Our fully digital customer portal, coupled with a strong focus on user experience, is redefining insurance as a simple, transparent, and equitable service.Our leadership comprises seasoned entrepreneurs who have successfully built and scaled businesses, instilling that same drive, urgency, and sense of ownership in everything we do.Our CultureWe are not merely creating a company; we are establishing a category leader, which demands ambition, accountability, and speed.Our culture is characterized by three core principles:High Ownership Team members take full responsibility for their challenges. If something is unclear or broken, we proactively take action to resolve it.High Pace Priorities are dynamic, and decisions are made swiftly. We prioritize momentum and learning over perfection.High Standards Results are valued more than appearances. We focus on outcomes, quality, and commitment to our work.Furthermore, you will not be working in isolation.We believe that exceptional work is the product of close collaboration. Our team engages in face-to-face interactions, challenges each other's ideas, and encourages contributions from all levels, irrespective of title or experience.

As a Customer Support Specialist (Customer Experience Specialist), you will be the first point of contact for both customers and salon partners of Treatwell. You will possess extensive knowledge of all things related to Treatwell, confidently providing support for a variety of inquiries — from utilizing our salon software to addressing any disappointing service experiences.You will work efficiently, manage multiple tasks simultaneously, and maintain a positive attitude and friendly service in every interaction. Reporting to the Customer Experience Team Lead, you will thrive in an international environment with the opportunity to work 40 hours per week, Monday through Friday.Your Responsibilities:Deliver exceptional customer service at every touchpoint.Utilize tools like Salesforce and Slack to track information and communicate effectively with your team.Resolve issues and facilitate constructive conversations between our customers and partners.Handle a wide array of customer inquiries with confidence and ease.Alongside providing support, you will have the chance to enhance your commercial skills by advising our salon partners and assisting them in growing their business.About You:You possess strong verbal and written communication skills in both Dutch and English.Knowledge of additional languages (French, German) is a plus.You have a keen eye for detail, without compromising efficiency.You are well-organized, effectively planning your day to achieve goals and targets.You are flexible and available from Monday to Friday.You maintain a positive mindset and take proactive responsibility for your work.About Treatwell:Hi, we are Treatwell. Nice to meet you.We are a team of 800 (and growing) passionate and talented individuals across Europe. We provide the smartest salon software in the industry, connected to Europe’s largest booking platform. We collaborate with over 50,000 salon partners in 13 countries and process more than 8 million bookings each month. And... take a breath.But we are far from finished. We are amidst an exciting digital revolution in the hair & beauty sector.If this excites you, this may be the perfect role for you.What We Offer You:28 vacation days, plus national holidays.A competitive monthly bonus based on performance.Monthly €40 voucher via our benefits platform Alleo – so you can treat yourself.Support for mental health through our partnership with OpenUp.Opportunity to utilize our innovative tools and resources.

About UsIn Europe, an increasing number of individuals are opting for self-employment as freelancers, entrepreneurs, or independent contractors. This choice provides the freedom and flexibility to decide when, how, and with whom to work. Growing your own business can be both professionally and financially rewarding.However, being self-employed also comes with uncertainties. Having the right insurance is crucial to prepare for the risks of entrepreneurship.At Insify, we offer transparent, flexible, and fairly priced insurance tailored to the needs of entrepreneurs, allowing them to focus entirely on their work, knowing they can always count on us.Insify insures thousands of clients across Europe, providing reliable insurance without complicated paperwork. You can secure insurance with Insify 100% digitally—what's arranged today is insured tomorrow. Our Work CultureAt Insify, we uphold four core values: perseverance, impact, care, and entrepreneurship. Here’s a brief overview:Perseverance: We embrace challenges and persist where others may falter.Impact: We strive to make a difference in our clients' lives and reward their trust in us.Care: Our customers are always our priority. Their success is our goal.Entrepreneurship: Innovation is in our DNA. We act swiftly and think big.Joining Insify means becoming part of a close-knit team. We prefer to work in the office as much as possible. While it may seem unusual for a 100% online insurance provider, we believe that a strong interpersonal connection fosters faster innovation and allows us to serve our clients better. Such bonds are best formed through personal interactions.We also understand that you may not be able to come to the office every day or may need time to focus. Therefore, partial remote work is possible upon agreement.Operations TeamWe are the team that builds trust at every interaction—whether it’s a sale, support call, or handling a claim. We ensure that prospects and clients feel supported, heard, and valued. Speed and quality are our priorities, and we closely monitor our progress to continuously improve. Looking ahead, we are preparing for medical acceptance in 2025—an upcoming step to enhance our service even further.

Join Our Team as a Junior ControllerAt Insify, we are not just another startup; we are a high-growth scale-up on a mission to revolutionize the insurance industry for small and medium enterprises (SMEs) across Europe. With €43M in funding from esteemed investors such as Accel, Munich Re Ventures, and Formula 1 champion Nico Rosberg, we are poised for rapid expansion.Our journey began in the Netherlands five years ago, and we have since extended our reach into France and Germany, with ambitious plans for further growth. We are looking for a dynamic Junior Controller who is ready to contribute to our mission and help us become a global leader in AI-powered SME insurance.At Insify, we foster a culture of intensity, high stakes, and unwavering dedication to our mission. We seek individuals who embody ownership, possess an unyielding drive to succeed, and thrive in challenging environments. If you are intellectually honest and share our vision of becoming a global category leader, we welcome you to apply.Our founding team comprises seasoned entrepreneurs who have successfully built iconic businesses, including HelloFresh, Bloomon, and SumUp. By blending deep fintech and e-commerce expertise with cutting-edge AI technology, we remain at the forefront of innovation.

Join Insify as our ambitious and driven Chief of Staff. In this pivotal role, you'll work directly with the CEO/Founder and collaborate with diverse leaders across the organization to ensure the flawless execution of our key strategic initiatives. If you're ready to make a significant impact and help shape the future of Insify, we want to hear from you.

Join Our Team as an Analytics Engineer At Insify, we are not just another company; we are at the forefront of a revolution in the insurance sector. Backed by €43M in funding from prestigious investors such as Accel, Munich Re Ventures, and Formula 1 champion Nico Rosberg, we have rapidly expanded from our roots in the Netherlands to France and Germany. Our goal? To lead the European market and establish ourselves as a global powerhouse in AI-driven SME insurance. Our culture is dynamic, high-pressure, and driven by a mission to succeed. We seek intelligent and ambitious individuals who possess the tenacity to excel and share our vision of becoming a category leader on a global scale. Our founding team is comprised of experienced entrepreneurs who have successfully built renowned businesses like HelloFresh, Bloomon, and SumUp, merging extensive fintech and e-commerce knowledge with innovative AI technology. We are currently seeking a motivated Analytics Engineer to collaborate closely with our Product and Insurance teams. In this role, you will contribute to the development of instant, personalized, and affordable financial safety products tailored for entrepreneurs.

About Insify Insify is a dynamic scale-up in the insurance technology sector, fueled by a remarkable €43M in funding from prestigious investors, including Accel, Munich Re Ventures, and Formula 1 legend Nico Rosberg. Our journey began in the Netherlands five years ago, and we are thrilled to have expanded into France and Germany, with ambitious plans for further growth. We are on a mission to lead the European market and establish ourselves as a global frontrunner in AI-driven insurance solutions for small and medium enterprises. At Insify, we are not just building a company; we are spearheading a revolution in the insurance industry. Our culture is intense, high-stakes, and driven by a powerful mission. We seek intelligent, ambitious individuals who embody a relentless drive to succeed. This is a challenging environment where intellectual honesty is prized, and where we all share the vision of becoming a global leader in our category. Our founding team is composed of experienced entrepreneurs who have successfully built iconic brands such as HelloFresh, Bloomon, and SumUp. We leverage our extensive expertise in fintech and e-commerce, combined with innovative AI technologies, to stay ahead of the competition.

About InsifyAt Insify, we are transforming the landscape of business insurance, focusing on the needs of entrepreneurs. Our mission is to provide fast, simple, and fair insurance solutions.As a rapidly growing European Series B insurtech company, we simplify the insurance process for freelancers and small to medium enterprises (SMEs). With no cumbersome paperwork and minimal hassle, we deliver smart, digital insurance tailored to the entrepreneurial lifestyle.Our experienced team has a proven track record of building successful companies, with backgrounds from industry leaders such as HelloFresh and SumUp, and we’ve secured over €25M in funding from renowned investors including Accel and Visionaries Club.Starting in the Netherlands, we have expanded our services to France and Germany, and this is just the beginning. We are on the cusp of a new era in insurance, and we invite passionate individuals to help us shape this future.Our CultureAt Insify, we are not just an insurance company; we are cultivating a culture that embodies boldness, compassion, and a commitment to making a significant impact. Our core values—grit, impact, care, and entrepreneurship—guide our actions.We approach challenges with enthusiasm and resilience, prioritizing the needs of our customers. We continuously seek innovative and efficient ways to enhance our services.That’s why we embrace a pro-office strategy. We believe that in-person collaboration sparks creativity, strengthens team bonds, and accelerates learning—especially for new hires. From spontaneous brainstorming sessions to shared meals, working together fosters creativity.Joining Insify means becoming part of a supportive team dedicated to our mission and the entrepreneurs we serve. If you’re excited to innovate and reshape the insurance industry from within, we look forward to meeting you.Growth TeamWe are the team responsible for amplifying our brand message and ensuring our presence is felt across various channels. From performance marketing to captivating brand narratives, we oversee the entire customer journey. Our initiatives span platforms like Meta, TikTok, Google, and television, connecting with our audience effectively. Our diverse team includes visual designers, regional marketing managers, a VP of Growth, copywriters, and media specialists—all collaborating to establish a strong brand connection.Your MissionWe are seeking an exceptional Content Marketing Manager for the Netherlands to support our expansion efforts.

Euronet's YourCash division is seeking dedicated Customer Support Consultants in Amsterdam to enhance our service offerings. As a Customer Support Consultant, you will play a vital role as the primary point of contact for both internal and external clients. You will assist customers over the phone and via email, providing expert advice and information while ensuring that any issues are addressed with the utmost care. Your focus will be on delivering exceptional customer service.Your Responsibilities: Monitor and log customer requests and error reports; Escalate issues internally when necessary; Advise clients and partners on best practices; Proactively monitor ATM operations; Analyze transaction data to improve service quality;

flink3 seeks a Customer Care Specialist to join the team in Amsterdam. This role centers on supporting customers, addressing their questions, and resolving any concerns to ensure a positive experience with each interaction. Key responsibilities Respond to customer inquiries in a timely and professional manner Troubleshoot and resolve issues raised by customers Communicate solutions clearly so customers understand each step Contribute to maintaining and improving overall customer satisfaction Location This position is based in Amsterdam.

About Vandebron Vandebron launched in 2014 to reshape the energy market by connecting customers directly with local green energy producers. The company’s mission is to deliver 100% green energy at all times, using smart solutions such as flexible wind and solar management, electric vehicle charging, and efficient energy storage. Vandebron is committed to sustainability and transparency, with a forward-thinking and slightly rebellious approach. Role Overview: Customer Care Specialist The Customer Care Specialist (internally called Energy Specialist) joins the Customer Operations team in Amsterdam. This team is dedicated to providing an outstanding customer experience. In this position, the specialist handles customer interactions, represents customer needs within the organization, and acts as an advocate for Vandebron’s innovative work style both externally and among colleagues. Early on, the focus is on learning operational processes, collaborating with other teams, and spotting opportunities for improvement. Over time, the role expands to include identifying challenges, suggesting solutions, and helping raise the quality of operations. The position involves significant responsibility and autonomy, with ownership of customer cases from start to finish. What You Will Do Manage and resolve a variety of customer inquiries and complaints via phone, email, and chat. Handle all customer queries thoroughly and accurately, maintaining detailed records. Develop creative solutions for complex customer situations. Collect customer feedback and highlight areas for improving processes, products, and services. Identify and address internal challenges, offering concrete suggestions for improvement. Support customer retention by providing tailored advice on Vandebron’s products and services. Ensure careful handling of customer and company data, with attention to privacy. Share insights and experiences with the wider team. What We Look For Vocational or higher education (MBO or HBO level). Strong communicator with a customer-first mindset. Critical thinker who enjoys creative problem solving. Previous experience in customer service or a related field is an advantage. Interest in sustainable energy and innovative solutions. Location This position is based in Amsterdam, Noord-Holland, Nederland.

In de rol van Customer Support Specialist bij Funda ben jij de schakel tussen makelaars en ons platform. Geen vraag is hetzelfde en dat maakt jouw werk dynamisch en uitdagend.Jij stopt niet bij een oppervlakkig antwoord; je duikt dieper in de problematiek om het werkelijke probleem te begrijpen. Je bent proactief en wilt herhaling van vragen in de toekomst voorkomen.Als Customer Support Specialist ben je verantwoordelijk voor het snel en effectief ondersteunen van makelaars. Je denkt mee over verbeteringen en draagt actief bij aan de optimalisatie van ons platform.Jouw verantwoordelijkhedenJe biedt ondersteuning aan makelaars via e-mail en telefoon met hun vragen over Funda.Je adviseert hen over hoe ze het platform optimaal kunnen benutten en hun zichtbaarheid kunnen vergroten.Je verzamelt, analyseert en rapporteert vragen en issues aan de relevante teams.Je signaleert terugkerende problemen en zorgt ervoor dat deze worden aangepakt.Je deelt jouw inzichten en ervaringen tijdens teammeetings en denkt actief mee over verbeteringen.Jouw teamJe maakt deel uit van het Support team binnen Customer Success, samen met zeven andere Customer Support Professionals. Jullie werken samen aan het eerste contact met makelaars en zijn essentieel voor de klanttevredenheid bij Funda.Jullie starten de dag met een teamoverleg om te bespreken wat er speelt en waar verbeteringen mogelijk zijn. Jullie ondersteunen elkaar en zorgen ervoor dat waardevolle inzichten worden gedeeld.