Fraud Operations Team Lead

As the Fraud Operations Team Lead at bunq, your primary objective is to spearhead our frontline defense against fraudulent activities. You will oversee and expand our Fraud Operations team, ensuring swift and precise resolutions to all types of fraud threats, thereby safeguarding our users and their finances.Importance of Your Role:At bunq, we prioritize use…

Are you a dynamic team leader who thrives on managing numbers and motivating people? Do you want to build robust financial processes while making a significant impact during a SAP implementation? As a Team Lead at Feenstra, you will oversee two essential teams within Finance Operations. Your mission is to ensure our accounts receivable and accounts payable processes run smoothly, efficiently, and are future-proof.You will enjoy a high level of responsibility, ample freedom, and work in a fast-paced organization.This is how you will make a difference!As a Team Lead, you stand at the intersection of people, processes, and numbers. You begin your day with a brief meeting with your teams to discuss priorities and areas needing extra attention. You quickly identify where energy is high and where adjustments are needed, responding immediately.You maintain oversight of workload, ensuring that outstanding items do not accumulate unnecessarily and that invoices flow smoothly through the workflow. Not by doing everything yourself, but by empowering your team members. You coach, ask questions, and challenge them to work smarter.Simultaneously, you look beyond the immediate tasks. Where can the process be more efficient? Which steps can be simplified? How do we ensure that the SAP implementation is not only technically sound but also practical for the team? You regularly communicate with other leaders within Feenstra, who see you as a reliable partner that contributes ideas and takes responsibility. Thanks to your approach, the administrative burden stays low, and we maintain control over our financial flows.You will lead two teams of 7 colleagues each within Finance Operations, playing a crucial role in our financial processes.Accounts Receivable: This team focuses on both the business and private sectors. They handle reminders and collections, collaborate with a collection agency, address customer inquiries, and set up payment arrangements. They also conduct credit checks and manage bank guarantees, merging results-oriented and customer-focused approaches.Accounts Payable: This team processes approximately 250,000 invoices annually, from data entry and coding to guiding invoices through the approval and payment workflow. Here, accuracy, structure, and efficient processes are paramount, especially with the ongoing SAP implementation. Both teams consist of dedicated professionals, and you provide direction, connection, and continuous improvement.

Over VandebronVandebron begon zijn avontuur in 2014 met het doel de energietransitie transparanter te maken door consumenten rechtstreeks te verbinden met lokale, groene energieproducenten. In ons tweede hoofdstuk streven we ernaar om 100% groene energie, altijd en overal beschikbaar te maken. Dit doen we met innovatieve oplossingen zoals het flexibele gebruik van wind- en zonne-energie, slim opladen van elektrische voertuigen en efficiënte energieopslag. Bij Vandebron wachten we niet af; we nemen een actieve rol in het creëren van een duurzame toekomst met een vleugje rebellie.Jouw rolAls Team Lead Special Care ben je verantwoordelijk voor het aansturen van een team dat zich richt op de financiële afhandeling en ondersteuning van klanten in kwetsbare situaties. Gedurende het grootste deel van je tijd (80%+) coach je een team van 6 vaste en 2 flexibele Special Care medewerkers, waarbij je samenwerkt met de Manager Special Care en HR-verantwoordelijk bent voor jouw team.Je fungeert ook als inhoudelijk specialist door complexe processen zoals incasso, schuldhulpverlening en betalingsregelingen te analyseren, structurele knelpunten te signaleren en bij te dragen aan duurzame verbeteringen. Dit alles combineer je met mensgericht leiderschap en het waarborgen van Vandebrons financiële gezondheid, wat directe maatschappelijke impact heeft.VerantwoordelijkhedenAansturen en ontwikkelen van Special Care medewerkers met focus op empathie, kwaliteit en financiële processen.Monitoren van prestaties en KPI’s (zoals service levels en incassoresultaten) en hier actief op bijsturen.Analyseren en verbeteren van werkprocessen binnen het Special Care domein.Uitvoeren van kwaliteitsmonitoring op gesprekken en dossiers met gerichte feedback.Bewaken van compliance met wet- en regelgeving rondom incasso en kwetsbare klanten.Beheren van de dagplanning en bezetting in samenwerking met Workforce Management.Wat breng je mee?Minimaal 2 jaar ervaring in een financiële operations of klantcontactomgeving.Leidinggevende ervaring is een pluspunt, maar niet verplicht.Kennis van facturatie-, incasso- en betalingsregelingen (ervaring met schuldhulpverlening is een pré).Ervaring met CRM- en backofficesystemen (zoals Salesforce, Zendesk of Ecedo).Vloeiende beheersing van de Nederlandse taal in woord en geschrift.

Join our dynamic team at imc as an HRIS Team Lead, where you will spearhead our HR technology initiatives with a primary focus on leadership, technical proficiency, and global team guidance. This role integrates extensive expertise in HRIS and Workday with a commitment to inspiring leadership and decisive action. As the leader of a globally distributed HRIS team, you will set strategic priorities and guarantee the reliability, scalability, and effective management of our HR systems. Your influence will be crucial in defining how HR technology enhances the business landscape and employee experience while fostering a high-performing team across diverse regions. This position is ideal for a hands-on leader who thrives on developing talent, optimizing systems and processes, and guiding teams in a dynamic and evolving environment.

The RoleHelloFresh is experiencing rapid growth in Europe, and as our product offerings become increasingly complex, we seek a Lead Product Operations to serve as the operational backbone of our Product organization.This position demands a proactive operator with exceptional data fluency and a keen commercial acumen. Your daily responsibilities will encompass quantitative modeling, performance analysis, process optimization, and managing cross-functional projects. Reporting directly to the Head of Product / Co-Managing Director, you will connect our Culinary and Operations teams to ensure the successful execution of our product expansion strategy.This role is pivotal for amplifying the Product team’s effectiveness. If you are a master of analytical supply chain processes seeking greater involvement in product/customer dynamics, or a strategic thinker passionate about refining and enhancing workflows, this is your chance to energize one of Europe’s most dynamic food-tech brands.Key ResponsibilitiesOptimize Our Weekly MenuDevelop and refine the menu planning algorithm, optimizing for customer engagement while considering constraints such as customer feedback, seasonal trends, cost targets, and production capacity.Lead the weekly “Menu Post-Mortem” to translate customer feedback into actionable insights for the Culinary and Kitchen Operations teams.Identify gaps in our recipe database, prioritize R&D efforts, and oversee our recipe graduation framework as we test new concepts.Model the commercial impact of menu changes on profitability and proactively adjust strategies as needed.Drive Process Excellence & ScalabilityDevelop and enhance end-to-end processes to ensure seamless recipe/menu transitions from concept to launch, with zero errors in handoffs between Culinary and Supply Chain.Identify opportunities for standardization, simplification, and automation within product operations, and implement improvements.Manage and enhance the internal Product tool landscape, from Google Sheets to tech and analytics platforms, ensuring high product data quality.Build and mentor the Product Operations team as we scale our business.Execute Our Product StrategyCollaborate with various teams to implement product strategies effectively and efficiently.

Are you ready to shape the future of groundbreaking measurement technologies in the aerospace industry?As the Team Lead for Measurement Technology at Duits-Nederlandse Windtunnels (DNW), you will spearhead a vital team of 20 specialists. You will be the driving force behind the systems that gather data for the most innovative aviation projects. Whether it's complex software development or real-time measurement setups during wind tunnel tests, you ensure everything runs seamlessly.What will you do?You will navigate the dynamic demands of today while fostering innovation for tomorrow. You will coordinate your team's efforts across two locations (Amsterdam and Marknesse) and uphold the three pillars of your success:Operations: Ensure that your team provides optimal support for ongoing wind tunnel tests.System Management: Guarantee the reliability and continuity of the measurement infrastructure.Development: Propel the development and implementation of new software and measurement techniques.Even when the pressure mounts—such as during concurrent tests or shift work—you remain the calm factor. You collaborate closely with operational leadership, manage the budget, and anticipate bottlenecks before they arise. As a member of the Management Team, you contribute directly to the long-term strategy of DNW.Who are you?You are a connector with a passion for technology and people. You understand the language of engineers while also feeling at home in a strategic management environment. Your leadership style is coaching and facilitative; you empower your team to grow and take responsibility. Familiarity with (real-time) measurement systems and software development in an operational context is a plus.Your profile:Education: A completed HBO or academic degree in a technical field (e.g., Electrical Engineering, Computer Science, or Technical Physics).Experience: Proven experience in leading technical professionals (hierarchically or functionally).Personality: An inspiring leader who maintains oversight under pressure, dares to set priorities, and knows how to motivate people towards innovation.Vision: You possess foresight and can translate technical challenges into concrete plans and budgets.What do we offer you?We provide an engaging work environment that fosters both personal and professional growth.

About Adyen Adyen stands as the premier financial technology platform, empowering leading enterprises with comprehensive payment solutions, insightful data analytics, and a suite of financial products tailored for a global market. We partner with industry giants such as Meta, Uber, H&M, eBay, and Microsoft to facilitate their growth and efficiency. Join us as we continue to innovate and tackle unique challenges in the payments landscape. Position Overview As the Technical Support Team Lead based in Amsterdam, you will spearhead a dedicated team serving as the primary contact for Adyen's global merchants. You will be responsible for mentoring and developing your team to address complex technical and operational inquiries. Daily, you will collaborate with various departments, including Operations, Engineering, Product, Account Management, and Sales, to ensure exceptional service delivery. Our team prides itself on being merchant-focused, highly motivated, and committed to collective success. You will work within an international group that values diverse skills and backgrounds, operating around the clock to support our global clientele with a 'follow the sun' approach.

Join JetBrains as a Technical Operations Manager to lead our dynamic design team. In this pivotal role, you will oversee the operational aspects of our design initiatives, ensuring that projects run smoothly and efficiently.Your expertise will guide the team in delivering innovative design solutions that meet our strategic objectives. Collaborating closely with cross-functional teams, you will be instrumental in refining processes and fostering a culture of creativity and excellence.

Join Our Team as a Regional SEO Team LeadTransPerfect’s Digital department is in search of a seasoned Regional SEO Team Lead to spearhead the delivery, expansion, and operational excellence of SEO services across a vital global region.This senior operational leadership role encompasses the management of all SEO services, including Technical SEO, On-Page SEO, and AIO/GEO/LLM, within the designated region (Americas & LATAM or EMEA & APAC).The Regional SEO Team Lead will supervise a dedicated SEO team, ensuring high-quality outcomes within the global SEO frameworks, fostering innovation, enhancing operational efficiency, and sustaining robust commercial health across client relationships.Reporting directly to the Global Director of Digital Strategy, this role aligns strategic direction with regional execution, ensuring SEO strategies meet global best practices while being tailored to regional requirements.In this capacity, the Regional SEO Team Lead will share responsibility for expanding existing client accounts, supporting retention efforts, and achieving defined margin objectives, directly contributing to the agency's profitability and overall success.

Join Adyen as a Team Lead in Learning & Development. In this pivotal role, you will spearhead initiatives aimed at enhancing our learning frameworks and employee development programs. You will be responsible for guiding a talented team, ensuring they have the resources and support necessary to excel in their roles. Your leadership will help cultivate a culture of continuous learning and innovation across the organization.

Role Overview Team Lead, Enterprise Customer Success at studytube guides the Enterprise Customer Success Managers (CSMs) serving our largest clients in the Benelux region. This role combines team leadership with direct client engagement, ensuring both the team's growth and the delivery of value to enterprise accounts. Reporting to the VP of Customer Success, this position balances hands-on coaching, operational oversight, and a personal portfolio of key accounts. The goal: empower the team, maintain high standards, and support client success at scale. What You Will Do Lead and Coach: Guide a team of Enterprise CSMs, providing individual coaching, support during challenges, and acting as the main point of contact for escalations. Portfolio Management: Deliver analytical insights on the Benelux enterprise portfolio at set intervals. Assess churn, contraction, and expansion (both known and at-risk), and help steer Net Revenue Retention (NRR) and Gross Revenue Retention (GRR). Quality Assurance: Oversee Quarterly Business Reviews (QBRs), Strategic Reviews, and senior-level escalations to ensure high-quality outcomes and uphold team standards. Client Engagement: Manage a select group of enterprise accounts directly, keeping close to client needs and challenges to inform your coaching. Cross-Functional Collaboration: Work with Sales and Account Management on cross-sell and upsell opportunities, coordinate with Implementation for smooth client handovers, and share strategic insights with the VP of Customer Success. Location This position is based in Amsterdam, Noord-Holland, Netherlands.

Amsterdam | Fulltime (32-40 uur) | HybrideIn de rol van Teamlead Sales Development ben je niet alleen een coach, maar ook een actieve deelnemer in ons team. Je bent verantwoordelijk voor het stimuleren van de groei en prestaties van onze Sales Development Representatives (SDR's). Deze functie vereist een combinatie van hands-on outbound sales, coaching, wervingsstrategieën en procesoptimalisatie. Je bent een meewerkend voorman die niet alleen meetings boekt, maar anderen ook helpt om dit te verbeteren.Concreet houd je je bezig met:Voorbeeldfunctie: actief deelnemen in het team en zelf meetings boeken met potentiële klanten.Coaching: het bijwonen van calls, het voeren van 1-op-1 sessies, roleplays en het geven van directe feedback.Sturing op KPI's: dagelijkse monitoring en bijsturing van prestaties.Verbeteren van processen en tooling: voortdurend zoeken naar verbeteringen in onze processen en bijbehorende hulpmiddelen.Schakel tussen Marketing & Sales: zorgen voor een synergie tussen marketingcampagnes en onze outbound strategie.Teamgroei: verantwoordelijk voor het werven en onboarden van nieuwe SDR's, met als doel vijf nieuwe teamleden in 2026.Rapporteren: rapporteren van team- en individuele prestaties aan de Head of Demand Generation.

About ContentstackContentstack is dedicated to revolutionizing digital experiences through a unique combination of advanced content management, customer data insights, personalization, and AI technology. Renowned brands like AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi, and Walmart trust our platform to navigate today's competitive digital landscape and achieve their strategic goals.Our team at Contentstack is passionately committed to serving our customers and the communities we operate in. We take pride in our exceptional customer service and our global outreach initiatives, which include support for Pledge 1% and Girls Who Code.Discover more at www.contentstack.com.Who We AreAt Contentstack, we are more than just coworkers; we are a community. Our mission is to foster equity among our employees, partners, and customers. We cherish our global diversity while remaining closely knit and connected. We challenge norms and strive to do what is right, even in the absence of oversight. With a focus on innovation, our goal is to empower organizations to share their narratives and engage meaningfully with their audiences through inspiring and contemporary experiences. We deeply care for our customers and the communities we serve. Join us in our journey! #OneTeamOneDream.What We Are Looking ForWe are in search of a proactive and strategic Team Lead for Business Development Representatives (BDRs) to enhance process efficiency, mentor a high-achieving team, and expand our outbound prospecting initiatives. This position is perfect for a leader who excels at creating repeatable processes, utilizing automation tools for enhanced efficiency, and nurturing collaboration between marketing and sales teams. If you are passionate about creating scalable systems, coaching teams, and innovatively driving pipeline growth, we would love to connect with you!

Job Summary: The Global Logistics Team Lead - Europe is responsible for guiding the Global Logistics team in collaboration with the Supervisor and Director of Global Logistics. This role focuses on expanding and optimizing the carrier portfolio by innovating delivery solutions tailored for the European market. Additionally, the position serves as the primary point of contact for transportation vendors and works closely with various departments to enhance logistics efficiency across the organization. Job Expectations: Develop and implement cost-effective, competitive, and compliant shipping solutions that enhance customer satisfaction while optimizing operational efficiency. Establish, refine, and monitor vendor performance metrics and specific KPIs pertinent to the EU market. Offer guidance, direction, and constructive feedback to the Global Logistics team to promote operational excellence. Oversee EU-related tasks, projects, risk mitigation strategies, and project deliverables. Facilitate training for team members to ensure a uniform understanding of processes, systems, and compliance obligations. Act as a subject matter expert with comprehensive knowledge of market dynamics, cultural nuances, logistics regulations, customs procedures, and carrier capabilities. Foster strong relationships with vendors to resolve delivery issues and identify collaborative opportunities for growth. Create and implement innovative delivery programs and products for designated shipping lanes. Establish new processes and enhance existing ones for assigned lanes and carriers. Conduct research, collect, and analyze data for designated lanes and projects, translating findings into actionable recommendations. Proactively identify and evaluate opportunities to enhance customer service and streamline business processes. Maintain TMS vendor rates, routing details, lead times, pick-up schedules, logos, VAT information, tracking maps, and shipping documentation. Investigate lost shipments and damaged items, monitoring items between customs brokers and Global Logistics. Seek enhancements in operational processes continuously.

About s4ds4d is an innovative Software as a Service (SaaS) company dedicated to empowering Quick Service Restaurants (QSRs) with an omnichannel operating system designed for optimum efficiency and effectiveness. Our mission is to help restaurants maximize their order potential by leveraging cutting-edge technology and a diverse array of functionalities. Our team thrives on collaboration and accountability, creating a work environment that supports flexible working conditions. Recognized as one of the top-performing SaaS companies in the Netherlands by Deloitte Technology Fast 50 and Saas100 (MT/Sprout), we are proud to be at the forefront of our industry. We are on the lookout for a Team Lead Support to enhance our support efforts with our partners.Job OverviewWe seek a dedicated Team Lead Support who will be instrumental in ensuring exceptional service delivery to our esteemed clients, including New York Pizza, Telepizza, Apache Pizza, and Pizza Hut. The Support team plays a crucial role in assisting our customers to fully benefit from our solutions. When inquiries arise from our partner headquarters or specific outlets, they turn to our Support team for assistance.The Support team, composed of Support Heroes—students working shifts from 5:00 PM to 11:00 PM—represents the first point of contact during our busy “Hungry Hours.” They address queries ranging from operational adjustments, such as store opening hours and promotional setups, to technical issues like system bugs or outages. In this role, you will be responsible for managing and mentoring this team.Your focus will be on coaching the Support Heroes, refining processes, and implementing proactive measures to minimize recurring inquiries. This includes conducting training sessions for franchisees and store staff. During office hours, you will also address incoming queries from our partners, although they tend to be less frequent during the day.Collaboration is key; you will work closely with our Head of Operations and COO to transform Support into a true driver of customer satisfaction, ensuring continuous improvement in our service levels.

Join us in Amsterdam and make an impact!As one of Europe’s leading SaaS hubs, Amsterdam offers a vibrant backdrop for our latest sales initiative, characterized by innovative ideas and a global outlook.At Peripass, we are excited to establish our Amsterdam team with a singular purpose: to create expansive international opportunities. As the Business Development Representative (BDR) Team Lead, you will be instrumental in this mission by building and managing a high-performing outbound team that drives our global growth.While logistics may not have been your childhood dream, leading a rapidly growing international SaaS company that is revolutionizing operations for some of the world’s most significant industrial players is quite the adventure!Peripass is fundamentally a technology company, developing software that digitizes and automates complex logistics processes for esteemed clients such as Bridgestone, Alpro, and Arcelor Mittal. What may appear as 'trucks in a yard' is actually a powerful SaaS solution utilized across international enterprise settings.As the BDR Team Lead, you will spearhead top-of-funnel growth by guiding and mentoring the BDR team to ensure consistent pipeline development, uphold high qualification standards, and maintain close alignment with both Sales and Marketing teams.Key Responsibilities:Lead, coach, and nurture the BDR team in our Amsterdam office, driving them to consistently achieve pipeline targets.Define and manage the outbound strategy, continuously optimizing prospecting effectiveness.Monitor key performance indicators (KPIs) to ensure the team meets its objectives.

As the People Operations Lead at RealtimeBoard Global, you will play a pivotal role in shaping our employee experience and fostering a culture of collaboration and innovation. You will lead initiatives that enhance employee engagement, streamline HR processes, and ensure that our workforce is supported and developed to achieve their full potential. Your expertise in people operations will help us attract, retain, and nurture top talent in a dynamic environment.

Role overview The Product Operations Lead at GoodHabitz will help strengthen operational processes and support the quality of our learning products. The position centers on improving workflows, working with different teams, and ensuring that our learning solutions meet user needs. Key responsibilities Collaborate with cross-functional teams to make daily operations run more smoothly Find and implement ways to enhance product performance Lead projects that improve and expand our product offerings Support the delivery of learning solutions tailored to users Location This is a remote role based in Amsterdam, North Holland, Netherlands.

Join our dynamic team in Amsterdam as a C++ Team Lead, overseeing the pivotal Trading Systems team that drives our core operations. You will leverage your expertise to lead the development and optimization of trading systems across various markets, collaborating closely with engineers and software developers. This role demands a strong commitment to technical research and close collaboration with our quantitative analysts to enhance system performance and reliability.Key Responsibilities:Architect and sustain high-performance trading systems utilizing modern C++ for diverse exchanges;Execute production tests to analyze protocols, feeds, and competitiveness, focusing on optimizing the fill ratio;Create low-latency inference solutions adaptable to varied hardware environments;Identify and implement optimal hardware and software configurations that meet stringent latency and performance metrics;Partner with researchers, business development teams, and key stakeholders to refine and elevate the overall trading process.

At Moss, we empower finance professionals to automate their daily operations and make proactive, strategic decisions.Our unique team culture is centered on impact and growth, fostering an environment where everyone is motivated to learn and excel. Recognized by Sifted’s Rising 100 and LinkedIn's Top Startups, we are committed to propelling your career and ensuring Moss achieves lasting success.Our Commercial Development team is on the lookout for a Team Lead Account Executive to spearhead our initiatives in the Netherlands. In this pivotal role, you will blend your individual sales expertise with commercial leadership to drive growth and enhance performance across the NL market, collaborating closely with SDR, Customer Success, and senior leadership.This position is perfect for a high-achieving Account Executive eager to embrace team leadership responsibilities and transition into a commercial leadership role.Your ResponsibilitiesYou will act as a player-coach in the NL market, owning and managing the complete sales cycle as a quota-carrying seller while also enhancing team performance and predictability. Here’s what you can expect:End-to-End Sales Execution: Take full ownership of the sales cycle in the NL market, from qualifying inbound and outbound opportunities to closing complex, multi-stakeholder deals.Strategic Value Selling: Conduct high-quality discovery and demonstration conversations that clearly articulate business impact and position Moss as a strategic finance partner.Pipeline & Forecast Excellence: Uphold CRM discipline and ensure robust pipeline health, forecast accuracy, and structured deal reviews across the team.Player–Coach Leadership: Act as both a quota-carrying seller and a strategic partner on key deals while fostering the development of Account Executives.Cross-Functional Alignment: Collaborate closely with SDR, Customer Success, Marketing, Product, and leadership to align on market strategy and promote sustainable revenue growth.