Internship in Customer Success Management & Operations

Seenons, a certified B Corp based in Amsterdam, connects organizations across the waste management industry to promote circular solutions and help reduce waste. The company’s platform focuses on recovering valuable materials and supporting large organizations in their sustainability efforts. This internship in Customer Success Management & Operations is aimed at students seeking more than a routine placement. Interns at Seenons quickly become involved in real projects, learning on the job and contributing to a more sustainable future. The Customer Success team is searching for an enthusiastic, entrepreneurial intern to join their mission. What you will do Assist the Customer Success Management team with daily client-focused activities. Prepare for meetings and analyze customer cases using data and desk research. Help improve internal communication and knowledge sharing related to clients. What to expect Experience the full customer journey: See every stage, from initial contact to ongoing client satisfaction. Collaborative team environment: Work with colleagues who value authenticity and share a commitment to sustainability goals. Guidance and support: Begin with a structured onboarding, receive regular check-ins, and benefit from a dedicated mentor. Hands-on learning: Take initiative, learn by doing, and handle real responsibilities from the start. Meaningful projects: Contribute to assignments that make a visible impact for customers, partners, and the company’s mission. Location Amsterdam, Noord-Holland, Nederland

At Commify, we are more than just a company; we are a globally interconnected team of innovators dedicated to our mission. As a leader in the Communication Platform as a Service (CPaaS) sector, we boast 25 years of pioneering experience, facilitating over 5 billion customer interactions annually. Our innovative solutions empower businesses worldwide to engage with their audiences through advanced channels such as SMS, RCS, and intricate mobile journeys.Our culture is our greatest asset. With operations spanning the UK, EMEA, the USA, and Australia, we have cultivated a genuinely diverse and connected environment, consistently earning a culture score of 4 out of 5 in our employee engagement surveys. Join our dynamic team where your unique experiences contribute to a significant global impact every day.We are on the lookout for talented individuals to help us expand our global reach, ensuring that every team member feels a sense of belonging and purpose as we collectively shape the digital future.About The Role:Our Netherlands hub, Spryng, is seeking a Customer Success Intern. This role is ideal for someone eager to gain practical experience in an international company that prioritizes customer satisfaction. We are looking for a motivated individual who is ready to make a meaningful impact in customer support and marketing. You should be comfortable making mistakes, as we believe that’s how real learning occurs! If you are tech-savvy or willing to learn, and are prepared to bring positive energy to our passionate Customer Experience (CEX) team, we would love to have you on board to elevate our Customer Support & Experience to new heights.If you are enthusiastic about personal growth and contributing to maintaining our exceptional customer experience ratings, we would be thrilled to welcome you!

Join Amdax as a Customer Success Manager, where your primary responsibility will be to ensure our clients achieve their goals and maximize the value of our products. You will act as a trusted advisor, guiding clients through their journey and addressing any challenges they may face.In this role, you will collaborate closely with cross-functional teams to deliver exceptional service and drive customer satisfaction. Your expertise will be vital in identifying opportunities for growth and improvement.

At Trustpilot, we are embarking on an extraordinary journey as a profitable, high-growth FTSE-250 company with a bold vision: to become the universal symbol of trust. As the world's largest independent consumer review platform, we've achieved remarkable milestones, yet there remains much thrilling work ahead. Join us at the forefront of fostering trust!As the Enterprise Customer Success Manager, you will serve as the primary value driver and strategic partner for Trustpilot’s most complex, high-tier accounts within the Benelux market. Transitioning from tactical management to a trusted advisor role, you will ensure Trustpilot's integration into the long-term business strategies and digital ecosystems of our customers.Your objective is to architect success across your portfolio—from onboarding and adoption to measurable outcomes and advocacy—by converting intricate business challenges into quantifiable product value. You will be pivotal in promoting high-impact adoption and securing long-lasting retention through executive-level partnerships and a profound understanding of the digital landscape.Key Responsibilities:Lead critical post-sale alignment and executive onboarding for high-tier accounts, ensuring a seamless transition from New Business and establishing a strong foundation for adoption, while creating a multi-level relationship map to secure strategic buy-in from the outset.Proactively translate technical usage data into persuasive ROI narratives, showcasing how Trustpilot impacts every stage of the digital marketing funnel—from driving top-of-funnel traffic to enhancing bottom-of-funnel conversion and long-term brand advocacy.Achieve a high Gross Renewal Rate (GRR) by monitoring customer health and addressing potential risks proactively.Maintain the holistic health of your portfolio, designing tailored success plans to mitigate complex churn risks and uncover strategic growth opportunities.Drive customer satisfaction and advocacy, achieving impressive Net Promoter Score (NPS) results across your portfolio.Act as the primary executive contact for high-tier accounts, bridging the gap between customer business needs and Trustpilot’s leadership, diagnosing complex product value or onboarding issues while strategically triaging commercial matters to Account Managers for a seamless partnership.Synthesize high-tier customer needs into structured insights that inform our global product roadmap, ensuring Trustpilot evolves in alignment with the most sophisticated market players.

At OMRT, we are at the forefront of revolutionizing the real estate industry's approach to technology. Our mission transitions from project-based engagements to profound, long-lasting partnerships that fundamentally change how our clients leverage tech solutions. As our inaugural Customer Success Manager (CSM), you will not just fill a position; you will act as an entrepreneurial leader, collaborating closely with our Founders to define this role. Your primary responsibility will be to serve as a critical connector among our commercial, engineering, product, and tech teams, ensuring our clients achieve their business objectives promptly and effectively. If you possess a bold spirit, a touch of rebelliousness, and a desire to set new benchmarks in the industry, we invite you to lead our expansion efforts.Key ResponsibilitiesIdentify and persuade clients to initiate comprehensive implementations with OMRT.Perform in-depth client evaluations and develop detailed implementation strategies.Co-manage operational structures to ensure optimal and efficient project delivery.Cultivate and maintain strong client relationships by enhancing satisfaction levels, ensuring sustained value, and keeping OMRT top-of-mind.Pursue continuous enhancements and explore new avenues, including parametric design initiatives and software integrations.Drive growth by boosting client revenues across various platforms while ensuring long-term client retention.Lead and facilitate multidisciplinary teams within a matrix environment for commercial and operational synergy.

As an Enterprise Customer Success Manager at CyberArk, you will play a pivotal role in ensuring our enterprise customers achieve their desired outcomes while using our cutting-edge security solutions. You will collaborate with cross-functional teams to drive customer satisfaction, retention, and growth, leveraging your expertise in customer success and technology.Your responsibilities will include proactively managing customer relationships, conducting regular check-ins, and identifying opportunities for upselling and cross-selling our solutions. You will analyze customer feedback to inform product development and enhance the overall customer experience.

Wil jij bijdragen aan de revolutie in de afvalwereld?Bij Seenons, een trotse Bcorp, hebben we een heldere missie: een wereld zonder bedrijfsafval. Als een snelgroeiende tech-scaleup zijn we actief in vier landen, met een sterke focus op het verbeteren van de Nederlandse afvalmarkt.Ons innovatieve platform verenigt alle betrokken partijen in de afvalketen voor circulair beheer. We ondersteunen grote organisaties in hun streven om afval te verminderen en waardevolle grondstoffen te behouden, bij te dragen aan een circulaire economie. Voor ons team in Amsterdam zijn we op zoek naar een Customer Success Manager die onze grote klanten helpt bij het verduurzamen van hun afvalbeheer.Wat je kunt verwachten van deze rolJe fungeert als het primaire aanspreekpunt voor onze klanten en begeleidt hen in het optimaliseren en verduurzamen van hun afvalbeheer.Je bent verantwoordelijk voor de onboarding van nieuwe klanten en zorgt voor een zorgvuldige interne afstemming.Regelmatig bezoek je klanten op locatie om hun behoeften te begrijpen en ervoor te zorgen dat verbeteringen, zoals containerherinrichting en duurzame afvaloplossingen, succesvol worden geïmplementeerd.Je helpt klanten om het meeste uit het Seenons-platform te halen en gezamenlijke doelstellingen te bereiken.Met onze dashboards analyseer je de prestaties van klantlocaties en kom je proactief met verbeteringen. Jij identificeert kansen en weet wat er verbeterd kan worden voordat de klant daarom vraagt.Je signaleert mogelijkheden om onze impact bij bestaande klanten te vergroten en breidt onze dienstverlening succesvol uit door middel van upselling.Je bent een sparringpartner voor de klant en biedt deskundig advies over afvalbeheer en verduurzaming.Je bent de ideale kandidaat als jeMinimaal 2 jaar ervaring hebt in een Customer Success of Account Management rol, met ervaring in het beheren van een complexe en diverse klantenportefeuille.De afvalmarkt goed begrijpt, of een sterke ambitie hebt om onze wereld duurzamer te maken.

Hello! We appreciate your visit! Are you on the lookout for an exciting new challenge? Or merely exploring your options in the job market? You're in the right spot! We are in search of a Customer Adoption and Success Manager to become an integral part of our Launch team in London. In this role, you will architect and lead a dynamic Adoption function that serves as a crucial link between Product Innovation and Customer Value. You will be tasked with developing a 'Digital by Default, Human by Design' engagement model from scratch, ensuring that customers across all segments fully leverage the Lightspeed platform. Your mission will be to convert 'Feature Usage' into a strategic advantage for Net Revenue Retention (NRR) and Customer Lifetime Value (LTV). You will orchestrate a team that combines scalable tech-touch automation with targeted, high-impact human interactions, accelerating adoption rates and establishing strong defenses against churn.

Transform Employee Feedback into Actionable Insights!At Effectory, we believe that employee listening is the cornerstone of creating a world-class workplace. Our mission is to enhance organizational development by empowering employees to voice their opinions and ensuring their feedback leads to meaningful change.As a Junior Customer Success Manager, you will be an integral part of our team focused on the governmental and higher education sectors. Your role will involve cultivating long-lasting relationships with clients, ensuring they receive maximum value from our products and services. You will guide our customers to become advocates for Effectory, sharing their success stories and experiences.You will collaborate closely with both our clients and internal teams to understand customer needs, drive satisfaction, and ultimately boost retention. Are you ready to take on this exciting challenge and help us shape the future of employee engagement?Your Key Responsibilities:Develop and maintain strong, long-term relationships with customers in your portfolio to drive satisfaction, adoption, and retention.Understand and connect your customers' goals and needs to our products and services.Identify opportunities to leverage successful customer stories for case studies and events.Continuously share insights on customer demands and challenges with relevant internal teams (product, marketing, etc.).

Faciliteer groei en waardecreatie voor onze grootste klantenAls expert in leren geloof je dat onderwijs pas echt impact heeft als het bijdraagt aan de doelstellingen van de organisatie.In de rol van Senior Enterprise Customer Success Manager ben jij verantwoordelijk voor het waarborgen van continue waardecreatie voor onze enterprise-klanten met Studytube. Je fungeert als strategische partner voor directie- en HR/L&D-belanghebbenden, leidt adoptie- en veranderprocessen en verzekert succes gedurende de gehele samenwerking: van onboarding en waardecreatie tot aan verlenging en uitbreiding.Jouw verantwoordelijkhedenJe geeft sturing, creëert momentum en maakt resultaten zichtbaar — zowel bij klanten als intern.Als Senior Enterprise Customer Success Manager ben jij de schakel die impact creëert bij jouw klanten en binnen Studytube. Je bent de expert en adviseur voor jouw klanten: je brengt focus aan in doelstellingen, vertaalt ambities naar concrete plannen en toont de behaalde resultaten aan. Binnen Studytube vertaal je klantfeedback naar productverbeteringen en coach je andere Customer Success Managers. Je werkt nauw samen met diverse teams, zoals het implementatieteam, onze service agents, product owners en de marketing- en salesafdelingen. Concreet omvat dit:Strategisch accountbeheer: bouw en onderhoud complexe relaties (HR/L&D, IT, Finance, MT). Ontwikkel gezamenlijke succesplannen met duidelijke doelstellingen en meetpunten, en bied op gezette momenten inzichten en advies over optimalisatie van het platformgebruik.Adoptie & verandermanagement: Je schakelt moeiteloos tussen strategie en uitvoering — jouw ervaring met Customer Success, projectmanagement of software-implementaties helpt je om klantprojecten succesvol te implementeren.Waardecreatie: vertaal L&D-ambities naar KPI’s en resultaten (adoptie, vaardighedenontwikkeling, efficiëntie, compliance). Onderbouw ROI met data en klantcases.Business reviews: voer kwartaal- en jaarlijkse reviews uit met duidelijke voortgang op doelstellingen, risico’s, kansen en vervolgstappen; stuur proactief bij met experimenten en pilots.Klanten gezondheid beheer: monitor gebruik en gezondheidssignalen, escaleer tijdig, activeer playbooks en betrek de juiste interne specialisten.Commerciële groei: identificeer uitbreidingsmogelijkheden op basis van bewezen waarde (use cases, modules, licenties). Werk nauw samen met het Account Management voor verlengings- en uitbreidingsstrategieën.Klantenstem: vertaal klantinzichten naar product- en procesverbeteringen; prioriteer samen met Product, Implementatie, Technische Ondersteuning en Marketing.Kennisdeling: documenteer en schaal best practices via playbooks, onze klantcommunity en coach andere CSM’s binnen ons team.Succes in deze rol betekentVersnelde time-to-value voor nieuwe klanten/gebruikers.Verhoogde klanttevredenheid en retentie.Continue verbetering van klantrelaties en platformgebruik.

About the Internship Indiecampers is looking for a Tourism & Operations Intern in Amsterdam. This internship offers a close look at the travel and hospitality sector, with a focus on delivering memorable road trip experiences throughout Europe. What You Will Do Support daily operational tasks alongside the operations team Engage with customers and help ensure a high standard of service Assist with projects that improve processes and enhance the overall guest experience Why Join This internship offers practical experience in tourism and hospitality. Interns work directly with a collaborative team, gaining insight into customer service and operations in a growing travel company.

Join the forefront of cloud networking and security!Cato Networks revolutionizes enterprise networking and security by integrating them into a unified global cloud service. Founded by industry visionary Shlomo Kramer, Cato has pioneered a new product category known as SASE, as recognized by Gartner, with an expected market growth to $28.5 billion by 2028. This is your chance to be part of a trailblazing company that is rapidly ascending to global leadership in enterprise network and secure cloud solutions.As a Customer Success Manager for the Benelux region, you will act as a trusted partner to our top-tier clients from the deployment phase through their renewal process. Your role will focus on fostering customer engagement, promoting product adoption, and leveraging your technical expertise to guide our clients towards achieving their objectives.Key Attributes:Curiosity: A genuine interest in understanding our customers' business needs.Creativity: Ability to facilitate innovative solutions that lead to positive outcomes.Empathy: Establishing authentic connections with clients through a caring approach.Core Responsibilities:Oversee the health and satisfaction of assigned accounts, ensuring that customers derive maximum value from their investment in our technology.Build and nurture relationships with key stakeholders both within the customer’s organization and across Cato’s internal teams (Sales, Customer Success, R&D, and Support Engineering).Lead Cato’s post-sales initiatives, including conducting Quarterly Business Reviews (QBRs), product adoption assessments, and managing renewals and upselling opportunities.

Role overview Treatwell seeks a Customer Success Manager based in Amsterdam to support the Dutch-speaking market. This position centers on helping salon partners transition their businesses online using Treatwell’s platform. By guiding partners through onboarding and ongoing support, the role plays a key part in Treatwell’s mission to deliver excellent hair and beauty experiences. The focus is on helping salons take full advantage of Treatwell’s digital tools, boost their online bookings, and encourage customer loyalty. What you will do Onboard new partners: Introduce salons to Treatwell’s software, explain its benefits, and ensure each partner is well prepared to use the platform. Train and support: Offer ongoing training, share updates about new features, and help partners get the most from the system. Enhance salon performance: Proactively work with each location to improve results and streamline operations. Deliver responsive service: Respond promptly to partner questions and concerns by email or phone. Drive B2B revenue: Upsell additional features and services to existing partners. Foster retention: Build strong relationships to keep partners engaged and satisfied with Treatwell. Requirements Fluency in Dutch is required for this market-facing role. Enjoys inspiring, training, and supporting others. Skilled at building business relationships and motivated to help salons succeed in a digital environment.

Join Effectory as our Revenue Operations / Customer Lifecycle Specialist and enhance the entire customer experience—from onboarding through growth and renewal—aiming to boost Customer Lifetime Value.In this pivotal role, you'll collaborate closely with the Marketing, Customer Success, Onboarding, and Support teams to streamline processes, eliminate obstacles, and drive retention and expansion. By leveraging data, tools, and automation, you will provide teams with the insights and workflows necessary for success.You will be instrumental in scaling our approach to customer relationship management, refining our systems, and implementing smarter, more automated workflows.

Effectory stands out as Europe's premier employee feedback solution. Our innovative platform empowers HR and management to gather invaluable employee feedback throughout their journey. This feedback is translated into insightful people analytics that drive strategies aimed at enhancing productivity, engagement, and retention. With 25 years of expertise, our dedicated team of 200 professionals located in Amsterdam and Munich supports over 800 organizations across more than 70 countries. In today's landscape, HR plays a crucial role in shaping business strategy, which is why our feedback solution is meticulously designed to support strategic HR initiatives.Our mission is clear: to enhance the workplace experience by amplifying employee voices and ensuring their feedback leads to meaningful change.Role OverviewAs the Senior Customer Success Manager for Enterprise accounts, you will serve as the primary value driver and strategic partner for Effectory's most intricate and high-value clients. Your role transcends traditional account management, positioning you as a trusted advisor and ensuring that our solutions are deeply integrated into each client's long-term business strategy and digital landscape.Your objective is to architect success for your portfolio, facilitating adoption, measurable outcomes, and client advocacy. You will adeptly bridge complex business challenges with quantifiable product value, driving high-impact adoption and fostering long-term retention through robust partnerships and an in-depth understanding of HR and people analytics.

About FixicoAt Fixico, we're revolutionizing the car damage repair industry as a dynamic marketplace backed by esteemed Silicon Valley investors. With rapid expansion across Europe, we are the trusted partner for fleet owners, leasing, rental, and insurance companies. Our platform has successfully managed hundreds of thousands of repairs, catering to both global brands and local businesses.Your RoleJoin our Operations team as a Business Operations Intern, where your primary mission will be to deliver exceptional support to our customers, partners, and repair shops. You'll be instrumental in cultivating enduring relationships with stakeholders and addressing any challenges that arise.In this role, you will manage all communications with our German-speaking B2B clients, negotiate advantageous agreements with repair shops, and assist clients and drivers through email, chat, or phone inquiries. Additionally, you'll proactively reach out to clients to facilitate their choices and schedule appointments for car repairs.Key ResponsibilitiesOversee B2B account managementEnhance processes and volumes for accountsSecure optimal and swift quotes for B2B clientsManage all B2B damage processing, ensuring quality assurance and comprehensive damage reportsOnboard new partnerships and guide accounts on maximizing their use of FixicoServe as the primary contact for all operational communications with partners and their drivers regarding damage repairsBuild and fortify relationships with various partners, including international leasing and rental firmsGuarantee a seamless and prompt repair experience for our clientsMonitor and resolve repair-related issues

Groei met een doel. Groei met Trusted Shops. Bij Trusted Shops werken we samen aan de #1 Community of Trust in de e-commerce sector. In de rol van Customer Success Manager maak je deel uit van een gedreven team dat bedrijven ondersteunt met innovatieve SaaS-oplossingen. Jouw missie is duidelijk: zorg ervoor dat onze klanten optimaal profiteren van onze diensten.Na een uitgebreide onboarding begeleid je webshops in hun gebruik van onze producten en zorg je ervoor dat zij het maximale uit onze oplossingen halen. Jij bent de vertrouwde partner die producten omzet in concrete resultaten, waarmee je sterke en langdurige relaties opbouwt.

About GreenFluxAt GreenFlux, we specialize in delivering innovative electric vehicle charging solutions. Our cloud-based Charge Point Management System (CPMS) empowers Charge Point Operators (CPOs) and e-Mobility Service Providers (eMSPs) to efficiently manage their operations and expand their businesses. Join us as we lead the charge in the electric vehicle market and support the renewable energy revolution.As a part of the DKV Mobility Group, a prominent European mobility company, we are committed to fostering sustainable mobility for our customers and partners.Your RoleAs a Customer Success Manager, you will play a vital role in nurturing our international client relationships. You will guide clients through the GreenFlux journey—from pre-contract negotiations to onboarding and ongoing growth. You will serve as the primary point of contact for both clients and internal teams, coordinating onboarding processes, delivering training, and ensuring a seamless transition to our support services.Your responsibilities include managing client timelines, streamlining invoicing, and identifying upsell opportunities to enhance your customer portfolio. Your mission is to empower clients to leverage our platform effectively, positioning them as leading CPOs and eMSPs.This position offers a dynamic blend of project and account management, ensuring that no two days are alike as you embark on an exciting journey with our clients!

Are you a natural connector who thrives on hospitality and has a knack for event organization? If so, we want to hear from you!Zoku is redefining the concept of a business hotel, providing a unique living space for business travelers looking to immerse themselves in a city for a few days up to a few months. Our innovative approach combines comfort, work, and community, creating an inviting atmosphere where residents can connect with the local culture. Our dedication to exceptional service has garnered international recognition and numerous design accolades.As a proud B Corp certified company across our locations in Amsterdam, Copenhagen, Paris, and Vienna, we are committed to high standards in social and environmental performance, accountability, and transparency. At Zoku, you'll become part of a vibrant international team that is passionate about connecting people from all walks of life.INTERNSHIP OVERVIEWIn your role as a Meeting & Events Operations Intern (starting in August 2026), you will be the key facilitator, mediator, and problem solver for all meetings and events held at Zoku Amsterdam.Your responsibilities will include coordinating and executing all M&E activities to create unforgettable events while gaining practical experience in daily operations. You will collaborate with our Kitchen team and Sidekick team to manage food and beverage orders, ensuring every event is a success!YOUR KEY RESPONSIBILITIESNo two days will be alike as a Meeting & Events Operations Intern, but here’s a taste of what to expect:Crafting Unforgettable Meetings: Working alongside the Meeting & Events Lead, you will orchestrate our corporate gatherings, ensuring every detail is meticulously planned for a seamless experience.Being the Host: Engage with our guests, showcasing your barista and beverage expertise while ensuring their needs are met. Post-event, you will analyze feedback for continuous improvement.Connection Specialist: Utilize your charm and charisma to engage with our guests, addressing inquiries and embodying our unique hospitality approach, leaving a lasting impression.Join us at Zoku, where your passion for hospitality meets an exciting opportunity to grow!

Join Skytree as a Sales Operations Intern!At Skytree, we are committed to transforming our world into a cleaner, more sustainable place for everyone. Our innovative technology captures atmospheric carbon dioxide, allowing for its storage or repurposing to tackle climate change and support communities and businesses globally.Originating from the European Space Agency (ESA), our diverse team comprises brilliant scientists, engineers, and business professionals, all guided by an experienced management team. Our culture thrives on dynamic collaboration and an openness to new ideas, continuously pushing the limits of what is achievable.As we embark on an exciting growth phase, we are eager to welcome a Sales Operations Intern to join our journey of learning and development!This internship offers a unique, hands-on experience within our global Commercial team, focusing on Direct Air Capture projects. Ideal candidates will have a strong passion for climate technology, renewable energy, and sustainable policy.Important Details:Duration: 5-6 months, full-time (40 hours/week).Start Date: ASAP.Please note: This position does not qualify for employer sponsorship; candidates must already reside in the Netherlands, preferably near Amsterdam. A transportation allowance is provided, but accommodation is not included.