Operational Excellence Manager - Merchant Operations

Adyen is hiring an Operational Excellence Manager for the Merchant Operations team in Amsterdam. This role centers on continuous improvement and operational efficiency, all with the aim of delivering better service to merchants by refining processes and reducing friction. Role overview The Operational Excellence Manager will take the lead on initiatives that…

Join Nebius for an Innovative CareerNebius is at the forefront of revolutionizing cloud computing, catering to the evolving global AI economy. We empower our clients with the advanced tools and resources needed to tackle real-world challenges and transform their industries, all while minimizing infrastructure costs and the necessity for extensive in-house AI/ML teams. Our team comprises top-tier professionals working alongside some of the most skilled and creative leaders and engineers in the AI cloud infrastructure domain.Our Work EnvironmentHeadquartered in Amsterdam and publicly traded on Nasdaq, Nebius boasts a global presence with R&D centers across Europe, North America, and Israel. Our workforce of over 1400 includes more than 400 highly specialized engineers with profound expertise in both hardware and software engineering, complemented by a dedicated AI R&D team.The RoleWe are seeking an Operational Excellence Manager to spearhead enterprise-wide process standardization, data-driven continuous improvement initiatives, and strategic scalability to meet the dynamic demands of our customers. This pivotal leadership position is part of our Data Center organization, which encompasses Data Center Operations, Construction, and Design Engineering.Work from our vibrant office in Amsterdam.Your Key Responsibilities:Lead Lean/Six Sigma initiatives and process mapping to enhance operations, supply chain management, maintenance, and incident response; perform audits, root-cause analyses, and post-implementation evaluations.Establish global KPIs, dashboards, SOPs/EOPs/MOPs, and training protocols; integrate automation and AI/ML solutions for predictive maintenance, as well as PDCA cycles to ensure continuous operational uptime (99.999%+).Manage budgeting, vendor relationships, construction commissioning, risk and compliance (ISO, SOC, ESG), and cross-site standardization.

Join our dynamic team at dev2 as an Operational Excellence Specialist. In this role, you will be pivotal in enhancing our operational processes and driving continuous improvement initiatives. You will work closely with cross-functional teams to identify areas for optimization and implement best practices that elevate our service delivery and operational efficiency.

Join our dynamic team at sia as a Senior Consultant specializing in Operational Excellence. In this pivotal role, you will leverage your expertise to drive strategic initiatives, optimize operational processes, and enhance overall performance for our diverse clientele.Your responsibilities will include conducting thorough analyses, facilitating workshops, and implementing best practices to foster a culture of continuous improvement. We are looking for a proactive leader who can inspire teams and collaborate effectively with stakeholders at all levels.

Join a dynamic team at sia as a Senior Consultant in Operational Excellence, where you will leverage your expertise to drive process improvements and operational efficiency for our clients. You will work closely with cross-functional teams, utilizing data-driven insights to formulate strategies aimed at enhancing business performance. This role is perfect for a proactive professional who thrives in a fast-paced environment and is passionate about delivering exceptional results.

At JetBrains, we are driven by our passion for code. Since our inception in 2000, we have focused on developing some of the most powerful developer tools globally. Our products not only automate routine checks and corrections but also streamline production processes, allowing developers to concentrate on innovation and creativity.We are on the lookout for a dynamic Sales Excellence Manager (Business Partner) to become a key member of our newly established department.The Business Partner TeamThis pioneering team is dedicated to enhancing sales excellence through industry best practices, KPI management, and operational support throughout the sales journey. Our diverse responsibilities include:Leading the sales discipline and optimizing performanceEnsuring compliance with CRM and data hygiene standardsFacilitating accurate sales forecastingCollaborating closely with Sales teams to drive revenue growthWe seek an experienced Business Partner who can take charge of KPI management, oversee end-to-end sales processes, and uphold the highest CRM hygiene and data quality standards. From the start, you will engage cross-functionally and work alongside sales leaders, positioning yourself as a trusted partner for a specific sales segment or product line.Your Responsibilities:KPI & Performance Management: Continuously develop and enhance the KPI framework for sales teams, including performance assessments and efficiency tracking across all sales roles.

Why Join Nebius?Nebius is at the forefront of revolutionizing cloud computing, dedicated to empowering the global AI economy. We develop innovative tools and resources that enable our clients to tackle real-world challenges and reshape industries without incurring significant infrastructure costs or the necessity of assembling large in-house AI/ML teams. Our team members operate at the cutting edge of AI cloud infrastructure, collaborating with some of the most experienced and innovative leaders and engineers in the sector.Where We OperateBased in Amsterdam and publicly traded on Nasdaq, Nebius boasts a global presence with R&D centers across Europe, North America, and Israel. Our diverse workforce of over 1,400 employees includes more than 400 highly skilled engineers with profound expertise in both hardware and software engineering, complemented by an in-house AI R&D team.The RoleAs the Regional IT Operations Manager, you will oversee the overall performance, reliability, and ongoing enhancement of IT operations within data centers across your designated region. You will provide both strategic and operational leadership to multiple Data Center IT Managers, ensuring consistent service delivery, high infrastructure availability, and alignment with business objectives.This position demands a strong leader with hands-on experience in data center environments, adept at balancing daily operational excellence with regional planning, standardization, and optimization of IT processes.You will serve as the primary escalation point for regional IT operations, promoting best practices, operational maturity, and collaboration across sites.Join us at our office in Amsterdam, The Netherlands.

Role Overview ServiceNow is hiring an Associate Vice President for the EMEA North region within the Customer Excellence Group. This leadership position focuses on improving customer experience and delivering value to clients throughout EMEA North. What You Will Do Lead efforts to strengthen customer satisfaction and loyalty in the region Work closely with cross-functional teams to put effective practices in place Develop and implement strategies that support customer success Location Amsterdam

Join JetBrains as a Technical Operations Manager to lead our dynamic design team. In this pivotal role, you will oversee the operational aspects of our design initiatives, ensuring that projects run smoothly and efficiently.Your expertise will guide the team in delivering innovative design solutions that meet our strategic objectives. Collaborating closely with cross-functional teams, you will be instrumental in refining processes and fostering a culture of creativity and excellence.

Join WSH Group as a Hospitality Operations Manager, where your expertise will be pivotal in leading our operational excellence in the vibrant city of Amsterdam. In this role, you will oversee a team dedicated to delivering exceptional service and ensuring that our hospitality standards are upheld across all operations.

Join the dynamic Strategy & Operations team at 8advisory as a Manager or Senior Manager in Amsterdam. This role is an exciting opportunity for a driven individual to collaborate with experts from diverse domains including transformation, restructuring, valuations, tax, and transaction services. Your primary focus will be to deliver strategic and operational insights throughout various transformation initiatives.Swiftly assess and analyze critical risks and opportunities related to strategy and operations (e.g., manufacturing, supply chain, procurement), while crafting actionable operational solutions.Incorporate your strategic and operational analyses into financial assessments and business strategies, working closely with transaction services, valuations, and restructuring teams.Formulate implementation strategies and initiate key actions.Prepare impactful presentations and reports for major stakeholders including board members, investors, M&A advisors, and C-suite executives.Ensure high-quality and timely execution of tasks.Mentor and guide junior team members.Contribute actively to business development initiatives and thought leadership efforts.

Join Team5PM as a Creative Operations Manager, where you'll drive the execution of innovative projects and streamline our creative processes. Your role will involve collaborating with various teams to enhance productivity and ensure that our creative visions come to life. This is an opportunity to make a significant impact in a dynamic environment.

Join RHG as an Operations Management Trainee and embark on a journey to develop your leadership skills in a dynamic and fast-paced environment. This role is designed for motivated individuals eager to learn the fundamentals of operations management while contributing to our mission of excellence.

About myTomorrowsmyTomorrows is an innovative global health technology company committed to dismantling barriers for patients seeking treatment alternatives. Our mission is to facilitate earlier and improved access to treatments by connecting those exploring options with the companies developing them. We collaborate closely with patients, healthcare professionals, trial sites, patient advocacy groups, and BioPharma entities, linking key stakeholders within the drug development ecosystem.We have created an advanced AI-driven technology platform that simplifies and accelerates access to in-development drugs. To support our users and clients, we offer a diverse range of specialized teams equipped with industry expertise. Our services encompass clinical trial patient recruitment, management of Expanded Access Programs, and collection of Real-World Data.With a presence in 134 countries, we have successfully assisted over 17,000 patients, collaborated with 3,000 physicians, and engaged with 350 sites, earning the confidence of over 60 BioPharma companies. In October 2025, we secured a €25M investment from Avego Healthcare Capital to propel our global ambitions and scale our operations.Join us in transforming treatment access and making tomorrow's therapies available for those in need today.The RoleAs the Business Operations Manager at myTomorrows, you will serve as the operational backbone of our organization, overseeing the systems, governance, and processes that enable our rapidly growing health tech company to operate with clarity and efficiency. Reporting directly to the CEO’s Chief of Staff, you will partner with the extended leadership team to ensure seamless operations and effective communication throughout the organization as we scale.This role is characterized by high ownership and visibility. You will establish, maintain, and uphold rigorous standards for the processes that unify our company and ensure that strategic objectives translate into executable actions—spanning OKRs, KPIs, cross-functional project management, and coordination among the leadership team. You will engage with stakeholders across all levels of seniority and will be entrusted to drive initiatives and resolve challenges independently.

About the RoleJoin IMC’s Operational Risk Management (ORM) team as an Operational Risk Manager, where you will spearhead the development of operational and prudential risk frameworks across our European offices, particularly in Amsterdam.Your primary focus will encompass operational risk, including the Key Control Framework (KCF), Risk Control Self-Assessments (RCSA), risk culture, and Business Continuity Planning (BCP). Additionally, you will manage prudential risk, aligning with IFR/IFD regulatory frameworks, overseeing the Internal Capital Adequacy and Risk Assessment (ICARA) process, and ensuring compliance with Pillar 3 disclosures and prudential reporting.In this pivotal role, you will collaborate with diverse teams such as Trading, Technology, and Compliance to ensure that risk controls are effectively integrated into our systems and processes. Reporting directly to the European Head of Risk, you will be based in Amsterdam but will also travel regularly to our offices in London, Zug, and Aarhus, contributing to our expanding ORM team.

Join Devoteam as a Manager of Business Operations in the Public Sector, where you will lead strategic initiatives that drive efficiency and innovation. In this pivotal role, you will work closely with public sector clients to analyze their operational processes, identify improvement areas, and implement tailored solutions that enhance service delivery.Your leadership will be crucial in guiding cross-functional teams, ensuring alignment with project goals, and fostering a collaborative environment. As a part of our dynamic team, you will contribute to shaping the future of public sector operations.

At Jotun.gg, a proud subsidiary of Oddin.gg, we are not merely participants in the esports advertising sector; we are innovators within it. As a part of the fastest-growing tech company in Central Europe, recognized by Deloitte Fast 50 for 2024 and 2025, we find ourselves at the intersection of esports, media buying, and digital innovation. Our ecosystem is committed to supporting industry leaders in betting, gaming, and entertainment by empowering our partners with precision, performance, and strategic insights.We are currently seeking an Operations Manager to join our dynamic team and contribute to the rapid growth of Jotun.gg. The ideal candidate will possess a deep understanding of media buying dynamics, esports advertising, and esports betting. This role is designed for someone adept at fostering long-term partner relationships, driving account growth, and facilitating strategic expansion across media channels. If you are a proactive problem-solver with the expertise to enhance backend processes and create infrastructures that optimize workflow, we invite you to join us. Together, we will shape the future of esports advertising.Key Responsibilities:Ensure the smooth operation of our campaigns and internal processes.Maintain accurate CRM systems, ensuring data integrity across all platforms.Support campaign workflows from setup to execution with meticulous attention.Establish clarity and structure in daily operational processes.Identify inefficiencies and contribute to the development of smarter, streamlined workflows.Build and enhance internal infrastructures to boost team productivity.Gain hands-on experience within the advertising ecosystem and operational best practices.Develop strong operational fundamentals with opportunities for strategic growth.Qualifications:Exceptional attention to detail — you excel at spotting inconsistencies and take pride in accuracy.Experience in data entry and maintaining structured systems.Proficiency in working with spreadsheets, CRM tools, and operational platforms.A systematic and organized approach to thinking and working.Creative problem-solving abilities — you identify inefficiencies and propose enhanced methodologies.Capability to build and refine infrastructures that streamline workflows and routines.Strong sense of ownership and dependability.Preferred Qualifications:Experience in advertising operations is a significant advantage.Experience in esports is an additional plus.Entry-level candidates are encouraged to apply, provided they demonstrate strong organizational instincts, meticulous attention to detail, and a genuine interest in achieving operational excellence.Why Join Us?Fast-paced environment where ideas rapidly turn into reality.Focus on results without unnecessary bureaucracy.Your feedback matters — contribute to shaping our product and services.Significant growth opportunities at the forefront of esports, betting, and entertainment.

Role overview Adyen seeks a Project Manager for Merchant Operations based in Amsterdam. This position focuses on leading projects that improve the way merchant operations function, always aiming to deliver a seamless experience for clients. Collaboration with teams across the company is central to the role, shaping strategies, refining processes, and implementing solutions that drive both growth and efficiency. What you will do Define project scopes, establish timelines, and outline deliverables for merchant operations initiatives Guide cross-functional teams through each phase of project execution Identify areas where processes can be enhanced or new ideas introduced Lead projects that directly influence operational performance and client satisfaction Impact This role plays a key part in shaping the future of Adyen’s merchant operations. By spotting opportunities for improvement and managing projects from concept through completion, the Project Manager supports operational success and ongoing company growth.

Storio Group seeks an Interim People Operations Manager in Amsterdam, NL. This position leads the operational work of the People team and shapes the systems supporting employees throughout Europe. Role overview The Interim People Operations Manager guides a team of People Officers, balancing strategic planning with hands-on daily responsibilities. The role ensures HR processes run smoothly, data remains accurate, and employees receive dependable support from onboarding through every stage of their journey at Storio Group. What you will do Lead and support the People Officers team Oversee both strategic projects and daily HR operations Maintain efficient HR processes and accurate employee data Provide reliable support to employees across Europe

Join dev2 as a Group Product Manager in Technical Operations, where you will lead a dynamic team to innovate and optimize our technical product line. You will be instrumental in strategizing and implementing product initiatives that enhance operational efficiencies and drive growth. Your expertise in product management will empower you to navigate complex challenges and deliver exceptional results.