About the job
Join Trustpilot on our exciting journey! As a profitable, high-growth FTSE-250 company, we aim to be the universal symbol of trust. We operate the world's largest independent consumer review platform, and while we've made significant strides, there's much more to accomplish. Become a vital part of our mission!
We are in search of our inaugural Technical Account Manager (TAM) for the European market. This role transcends traditional boundaries; you will be the primary technical partner for our most demanding and intricate clients throughout Europe, ensuring their integrations are seamless and their technical performance exemplary.
As the pioneer of this role in Europe, you'll not only follow established protocols but also help us create them. You will serve as the crucial link between Customer Success, Product, and Engineering, translating technical jargon into tangible business value, ensuring our esteemed clients maximize their experience with Trustpilot. If you are passionate about problem-solving and eager to influence how we support our leading European brands, this opportunity is tailored for you.
Key Responsibilities:
- Collaborate with leadership to establish best practices, workflows, and define what excellence looks like in technical account management at Trustpilot.
- Manage technical setups and API configurations for our premier European enterprise clients, ensuring a flawless launch.
- Act as the main technical contact post-launch, monitoring performance, uptime, and addressing issues promptly.
- Work alongside Customer Success Managers to track product usage, ensuring clients fully utilize our technical capabilities.
