Technical Support Engineer at Gigs | Amsterdam

About GigsAt Gigs, we are revolutionizing mobile services by creating an operating system that allows tech companies to seamlessly integrate global connectivity into their offerings.Similar to how Stripe empowers businesses to add payment options within moments, Gigs enables platforms to incorporate connectivity, thus merging conventional telecom with innovative technology. We simplify the complexity of telecom, automating provisioning for various sectors, from fintechs introducing mobile services to HR platforms providing work phone plans.Our team comprises around 100 talented individuals across the US and Europe, supported by nearly $100 million in funding from notable investors like Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we unite early-stage engineers, product designers, and business experts from renowned firms such as Stripe, Airbnb, and Shopify. We are addressing significant technical and regulatory hurdles to ensure a truly seamless connectivity experience.If you have a passion for exploration, innovation, and desire to influence the future of telecom, we would be excited to connect with you.The RoleAs a Technical Support Engineer, you will be the cornerstone of our support operations. Your commitment to excellence will shine through in every interaction, whether you're assisting a business customer or an end-user, adapting intuitively to their unique perspectives. You will not merely address the tickets assigned to you; instead, you will take ownership of a healthy support queue, ensuring the entire operation functions seamlessly.In this position, you will serve as the primary escalation point for intricate connectivity issues that challenge our Tier 1 partners. You will traverse the entire technical stack—debugging API logs and troubleshooting live network connectivity problems for end-users. Acting as a bridge, you will translate technical root causes into straightforward solutions for our customers while providing essential insights back to our Product and Engineering teams. Your efforts will ensure that when users need to connect, the Gigs platform delivers effectively.This position is based in our Amsterdam hub.

Are you ready to collaborate with renowned international fashion brands and retailers while helping us maintain our status as a pioneering force in the tech industry? If you are passionate about providing expert advice and taking effective action to assist others, you've found your ideal opportunity! As a Technical Support Specialist, you will serve as the primary liaison for our clients, guaranteeing exceptional support and guidance on our products. You will be their go-to person when they need assistance, especially when unexpected challenges arise.In this dynamic role, you will establish close connections with various teams throughout the organization. Daily collaboration with Data Integration Managers, Product Success Managers, Account Managers, and other internal specialists will be key as you resolve customer issues, provide valuable feedback, and enhance our support strategies. Here, your next career advancement is just a department away; all you need is the ambition to pursue it.Key ResponsibilitiesAddress customer inquiries through phone and ticketing systems, delivering clear, professional, and empathetic communication while guiding users through issues and general inquiries step-by-step.Analyze and resolve product-related and technical challenges, managing tickets from start to finish, including prioritization, follow-ups, documentation, and necessary escalations.Maintain precise ticket records and ensure high-quality, timely responses and resolutions across all support operations.Work closely with Product, Engineering, Customer Success, and Account Management teams, acting as a bridge to share customer insights and feedback.Identify recurring issues, contribute to help center resources and internal documentation, and continuously enhance support processes and efficiency.

Join our team as a Medior Operations Engineer and play a vital role in ensuring the stability, security, and smooth operation of the Soverin platform. In this position, you will provide essential day-to-day operational support, monitor system performance, resolve incidents, and collaborate closely with our support team to keep our customers satisfied and uphold our SLA commitments.You will manage operational issues, monitor queues, respond to abuse notifications, and help maintain the reliability of our email infrastructure. Additionally, you will contribute to operational enhancements, engage in platform projects, and aid in maintaining the documentation and processes required for our ISO-certified environment. Become a key member of our small team of email and privacy experts working on one of Europe’s leading privacy-first email platforms.

Escape is looking for a Technical Support Staff member to join the team supporting our restaurants Heck’s, Chez van Rijn, and De Kroon, all located at Rembrandtplein in Amsterdam. This role centers on hands-on maintenance and repair work within a lively hospitality setting. Key responsibilities Carry out maintenance and minor repairs throughout the restaurants. Install decorations, lighting, and wall art as needed. Fix damaged furniture, equipment, or installations. Set up new equipment or furniture on site. Paint and refresh walls and furniture to maintain a welcoming atmosphere. Support a variety of facility-related tasks as they arise. What we offer A varied role in a lively hospitality environment in Amsterdam. Work alongside an enthusiastic and supportive team. Complimentary lunch during working hours. Flexible position with space for personal initiative. Salary based on experience, knowledge, and background.

Join Monumental, a pioneering company transforming the construction industry through advanced robotics and innovative software solutions. Our mission is to revolutionize construction by making it predominantly software-defined, enabling the creation of stunning, custom buildings in a single day with minimal labor.As part of our rapidly expanding team of around 100 engineers and technicians, who come from esteemed organizations such as Palantir, Qualcomm, Dyson, Shopify, Tesla, Meta, and 1X, you will have a unique opportunity to become an integral member of a high-growth startup. Collaborate closely with our experienced founding team, supported by reputable investors, from the very first day.Located near the Artis zoo in the vibrant Plantage district of Amsterdam, our beautiful office features an in-house workshop and cutting-edge robot testing facility. We prioritize in-person collaboration, working together five days a week in the office. To understand why we value working in construction, check out this link, and learn more about our vision and our company.You can also get a glimpse of our office environment in this video by Andreas Klinger.About You and This RoleWe’re seeking a Technical Recruiter who can connect with exceptional engineering talent that often doesn’t actively seek job opportunities. These candidates may not be browsing LinkedIn or responding to generic outreach messages.Having grown from 15 to over 100 employees in less than two years, our R&D team spans various disciplines, including software, mechanical, electrical, controls, perception, and forward deployments engineering. We need a dedicated recruiter who can focus on sourcing talent for these critical roles full-time.In this role, you’ll manage inbound applications for R&D positions while exploring innovative approaches to attract candidates. You’ll work closely with our hiring teams to comprehend our mission and the projects we’re developing, allowing you to effectively expand our workforce.We are looking for a recruiter who prioritizes deep, technical sourcing over volume. You will enjoy substantial autonomy and ownership as you contribute to our hiring objectives.

Are you a skilled handyman with an eye for detail? Do you want to work in the vibrant hospitality scene of Amsterdam? We are seeking an enthusiastic Technical Support Staff member for our restaurants: Heck’s, Chez van Rijn, and De Kroon located at Rembrandtplein in Amsterdam.Your Responsibilities:Perform maintenance and small repairs in our restaurants.Hang decorations, lighting, or wall decor.Repair damaged furniture, equipment, or installations.Install new equipment or furniture.Paint walls and furniture as needed.Assist with various facility-related tasks.What We Offer:A dynamic job in a lively environment.Collaboration with an enthusiastic team.Complimentary lunch during working hours.A flexible position with ample opportunity for personal initiative.

As integral members of Datadog's Technical Solutions team, we serve as the in-house product experts dedicated to fostering Datadog's global expansion. Our mission revolves around empowering potential clients through education and ensuring the satisfaction and success of our existing customers. By leveraging our extensive technical knowledge and product expertise, we provide support through multiple channels including technical assistance, demonstrations, and presentations. Joining our team means stepping into a dynamic environment where you will be both challenged and rewarded as you witness the impact of your contributions to Datadog.At Datadog, we emphasize the importance of a collaborative office culture that fosters relationships, creativity, and teamwork. Our hybrid work model allows our Datadogs to achieve a balance between their professional and personal lives.

Speakap creates a mobile-first Employee Experience Platform designed to keep frontline and deskless workers connected. The platform supports more than 600 customers and 400,000 users in sectors like retail, hospitality, and healthcare. By offering an alternative to traditional email and desktop tools, Speakap helps teams stay informed and engaged wherever their work takes them. Role overview The Second Line Support Engineer tackles complex technical issues that impact a wide range of users. This position focuses on resolving challenging problems, often requiring careful troubleshooting and clear, effective communication. The work directly improves the experience for both customers and end users. What matters to us Prioritizing customers and people Taking ownership and responsibility Remaining curious and adaptable Communicating transparently These values guide daily work, decision-making, and how the team supports one another. Speakap seeks colleagues who share these principles and want to contribute to building something meaningful. Location This role is based in Amsterdam, Noord-Holland, Netherlands.

Your ResponsibilitiesAs a Technical Specialist at a-point in Amsterdam West, you will be the go-to expert for resolving the most challenging technical issues. You will work with cutting-edge models and technologies from premium brands like Volkswagen, Seat, Skoda, and Volkswagen Commercial Vehicles. Your expertise will ensure that even the most intricate malfunctions are effectively addressed.Your extensive knowledge in electronics, diagnostics, and software makes you the primary contact for both colleagues and the importer in complex situations. You will oversee the quality of work, ensuring the workshop consistently performs at the highest standards. In doing so, you will elevate not only the technology but also the capabilities of the team.What We Expect from YouWe are looking for an experienced automotive technician who strives to maximize technical performance daily. You possess deep knowledge combined with the drive to genuinely understand and solve problems.A Level 4 qualification as a Technical Specialist for Passenger Cars or you are nearing completion of your studies;Experience in diagnostic and troubleshooting tasks;Familiarity with modern vehicle systems, electronics, and software;A valid APK Inspection Certificate or willingness to obtain one;Driver's License B;Proficient command of the Dutch language, both spoken and written;What We OfferAt a-point, we reward your dedication with excellent employment conditions and numerous opportunities for advancement. As a Technical Specialist, you will enjoy, based on a 38-hour workweek:A salary aligned with your experience and expertise, ranging from €3,276.78 to €4,433.28 gross per month;ADV scheme for a 40-hour workweek;192 vacation hours based on a full-time contract;Extensive training and growth opportunities;A contribution to your pension;A monthly contribution from PON towards your collective health insurance with ONVZ or Zilveren Kruis;An active employee association with several enjoyable team outings each year;The chance to participate in PON Fit's sporting activities and a variety of free health and wellness programs.About the OrganizationA-point is a subsidiary of Pon and an authorized dealer for the brands Volkswagen, Audi, SEAT, SKODA, and Volkswagen Commercial Vehicles. In addition to dealership operations, we specialize in car rentals and leasing.Our locations are situated in and around the capital. Over 400 colleagues work across various sites from Amsterdam, Almere, and Hoofddorp.

Why Join NebiusNebius is at the forefront of a transformative shift in cloud computing, dedicated to empowering the global AI economy. We provide our clients with innovative tools and resources, enabling them to address real-world challenges and revolutionize industries without incurring exorbitant infrastructure costs or needing to develop extensive in-house AI/ML teams. Our team operates on the cutting edge of AI cloud infrastructure, collaborating with some of the most experienced and visionary leaders in the engineering field.Our Work EnvironmentHeadquartered in Amsterdam and publicly traded on Nasdaq, Nebius boasts a global presence with R&D hubs across Europe, North America, and Israel. Our diverse team of over 1,400 professionals includes more than 400 highly skilled engineers specializing in both hardware and software engineering, complemented by a dedicated in-house AI R&D team.The RoleWe are in the process of establishing our L3 Support Line, which will serve as the central hub of expertise for datacenter operations, focusing on servers, firmware (BIOS/BMC), and advanced Linux diagnostics across Europe and the United States.This senior technical role emphasizes in-depth investigations, cross-site pattern recognition, and collaboration with R&D and ODM vendors to implement lasting solutions. You will be instrumental in transforming complex incidents into scalable resolutions while enhancing the capabilities of L1/L2 teams through robust technical support.Join us in our office located in Amsterdam, Netherlands.Your Responsibilities Will Include:In-depth Technical Investigation (Primary Focus)Leading root cause analysis that goes beyond L2 depth (GPU failure...)

About Adyen Adyen stands as the premier financial technology platform, empowering leading enterprises with comprehensive payment solutions, insightful data analytics, and a suite of financial products tailored for a global market. We partner with industry giants such as Meta, Uber, H&M, eBay, and Microsoft to facilitate their growth and efficiency. Join us as we continue to innovate and tackle unique challenges in the payments landscape. Position Overview As the Technical Support Team Lead based in Amsterdam, you will spearhead a dedicated team serving as the primary contact for Adyen's global merchants. You will be responsible for mentoring and developing your team to address complex technical and operational inquiries. Daily, you will collaborate with various departments, including Operations, Engineering, Product, Account Management, and Sales, to ensure exceptional service delivery. Our team prides itself on being merchant-focused, highly motivated, and committed to collective success. You will work within an international group that values diverse skills and backgrounds, operating around the clock to support our global clientele with a 'follow the sun' approach.

CSQ427R82 Join our team as a Senior Technical Solutions Engineer where you will play a pivotal role in providing expert technical support for both Neon and the Databricks Platform. You will navigate complex challenges related to the Databricks unified analytics platform, guiding customers throughout their journey to maximize their strategic goals with our tools. Your expertise will be sought for everything from fundamental technical inquiries to intricate architectural designs across the Big Data ecosystem. Reporting directly to the Senior Manager of Technical Solutions, your contributions will be essential in fostering customer success. Your Impact: Diagnose and resolve intricate customer issues within the Neon and broader Databricks ecosystem. Offer best practices and support for bespoke solutions crafted by customers. Provide actionable recommendations to enhance performance in specific customer environments. Facilitate discussions surrounding third-party integrations with the Databricks environment. Work collaboratively with engineering and escalation teams to effectively resolve customer issues and requests. Contribute to the development and upkeep of company documentation and knowledge articles. Champion the cause of customer advocacy within the organization. Augment your expertise in AWS/Azure and the Databricks platform through continuous learning and training initiatives. Engage in on-call rotations, both weekdays and weekends.

Make an impact. Embrace humanity. Stay curious.About UsAt Rewire, we are at the forefront of the AI revolution, leveraging exponential data growth to tackle the challenges of tomorrow. Our mission is not just to follow trends in Data & AI, but to be the innovators who define them.If you have a passion for overcoming real-world challenges and delivering significant results, this role is designed for you! Your proactive attitude and technical ingenuity will play a critical role in shaping Rewire's internal technology infrastructure.We are determined to propel Rewire's business to new heights, and we seek a Platform Engineer to help us achieve this vision. You will be integral to our internal IT ecosystem, supporting employees, automating processes, and constructing scalable and secure systems that empower our engineers and consultants to excel—ranging from standard office automation to implementing AI-driven productivity tools.Begin your journey close to operations and advance toward systems design and architecture, collaborating with seasoned Cloud Engineers to enhance our internal platforms continuously.Join a vibrant team of data & AI professionals who are committed to solving meaningful challenges, crafting intelligent solutions, and enjoying the journey together. Ready to embark on this adventure?Your Contributions Will MatterManage and optimize Rewire's internal IT environment—overseeing Microsoft 365 services such as Exchange Online, SharePoint, Teams, Entra ID, Intune, Purview, and Defender.Provide first-tier support for internal employees, resolving issues promptly and effectively.Automate internal operations by developing self-service solutions, scripting workflows, and scalable permission models.Oversee end-user hardware, including managing Windows and macOS devices and maintaining hardware inventories across offices.Establish and enforce best practices within the company’s tech landscape regarding access models, backup & recovery, logging, PIM & PAM tools.Collaborate with Cloud & Platform Engineers to enhance your architectural skills through joint efforts on shared infrastructure, CI/CD integrations, and AWS-connected systems.

Ben jij gepassioneerd in het helpen van anderen, heb je een scherp oog voor detail en ben je op zoek naar een uitdagende rol binnen een dynamische organisatie? Bij Studytube zijn we op zoek naar slimme, flexibele en enthousiaste professionals die samen met ons willen bouwen aan de toekomst van ons educatieve platform! Jij speelt een cruciale rol in het waarborgen dat klanten en partners het maximale uit onze diensten halen, terwijl je voortdurend bijdraagt aan de optimalisatie van onze klanttevredenheid en service.Jouw verantwoordelijkhedenAls Technical Support Specialist heb je een belangrijke functie binnen ons team. Je bent het eerste aanspreekpunt voor L&D-professionals en biedt hen technische ondersteuning bij het gebruik van ons platform. Je adviseert en begeleidt klanten en partners, zodat zij het meeste uit onze diensten kunnen halen en tevreden blijven. Je werkt ook actief aan het verbeteren van onze dienstverlening en communicatie. Om de klanttevredenheid te waarborgen organiseer je elke zes weken een product Q&A webinar, waarin je vragen beantwoordt, ontwikkelingen toelicht en feedback verzamelt om ons platform verder te optimaliseren.In deze rol ben je verantwoordelijk voor:Het snel en efficiënt oplossen van technische vragen van klanten en partners via e-mail en telefoonAnalyseren en verbeteren van gebruikersprocessen om de klantreis te optimaliserenSignaleren van knelpunten en klantfeedback om samen met het productteam en Customer Success Managers productverbeteringen door te voerenVertalen van inzichten naar concrete acties en regelmatig klanten informeren over verbeteringenMeedenken over slimmere processen en manieren om de dienstverlening te verbeteren, met als doel efficiënter werken en verhoogde klanttevredenheid

Kickstart your IT career at full throttle with top-notch training and exciting assignments in the Amsterdam area. From modern office buildings in Zuidas to organizations in the city center and surrounding areas like Amstelveen and Hoofddorp, we are on the lookout for an enthusiastic ICT Medewerker who blends technical skills with a sociable attitude. Join over 70 IT professionals at Zenda and enjoy the security of a stable income—even between assignments—while taking advantage of unlimited development opportunities.OverviewLocation: Amsterdam (various locations)Hours: 36 - 40 hours per weekSalary: €2,500 - €3,700 (based on experience)Level: MBO 3/4 (Junior/Medior)Start Date: Immediately or by agreementWhat Your Day Looks Like as an ICT Medewerker in Amsterdam?You will work alongside your colleagues to ensure that end users can work seamlessly. Your mission is straightforward: to make sure everyone can quickly get back on track digitally. No two days are the same. You will work on-site at our clients in the Amsterdam area, where you will either be part of a local team or independently manage projects.Analyze and Resolve: You will handle 1st and 2nd line incidents. If you can't resolve an issue, you will connect directly with the right specialists.On-Site Support: You will manage workplaces, install hardware, and ensure that new employees are up and running from day one.Proactive Management: You will contribute ideas for long-term solutions to prevent incidents in the future.

Join Our Team as a Field Sales Engineer in Amsterdam!Hello! Thank you for your interest Are you actively seeking a new opportunity, or just exploring the market? You may have found the right place!We are in search of a motivated Field Sales Engineer to join our dynamic team. The Sales Engineer plays a vital role in identifying software needs, designing suitable solutions, and positioning against competitors throughout the sales process.The ideal candidate will contribute directly to revenue growth by focusing on acquiring new clients, supporting strategic accounts, and ensuring seamless collaboration between sales and implementation teams. This role necessitates extensive product knowledge, strong technical expertise, and excellent communication skills, along with prior sales experience.***Please note that this position is based in Amsterdam and requires regular travel to support the Field Sales team. A company car is included.Key Responsibilities:Remote & Field Sales Support: Frequent travel within the Netherlands to support Field Sales with onsite discovery and live demonstrations, with a high level of autonomy.Sales Execution & Deal Ownership: Collaborate closely with Account Executives to define, design, and validate technical solutions. Analyze customer needs, identify risks, and recommend optimal solutions.Revenue & Risk Enablement: Proactively identify technical risks and dependencies to protect deal value and ensure smooth transitions to implementation.Strategic Account Management: Assist strategic accounts with retention and growth, providing technical input for renewals and upsell initiatives.GTM Collaboration: Provide technical support within Go-To-Market teams to facilitate swift and confident sales.Trade Shows & Industry Events: Offer technical support at events and act as a professional product ambassador.Competitive & Market Knowledge: Develop strong insights into the competitive landscape to support our sales in positioning and differentiation.Product & Technical Expertise: Build in-depth knowledge of hardware, software, integrations, and APIs.

Are you ready to make a real difference? As an ambulant support worker at Kleurrijk Thuis, you will provide essential support to families throughout Amsterdam, assisting adults with moderate to severe intellectual disabilities (MVB/EVB). Your dedication enables them to remain in their familiar surroundings with their loved ones, rather than in a care institution. Are you prepared for this meaningful challenge? Join our team!What we offer:We provide a rewarding role within a vibrant organization that aims to be the leading care provider and employer in Amsterdam. The employment terms for this position are in accordance with the collective labor agreement for Disability Care.Contract: Yearly contract for 24 hours per week, with the possibility of a permanent position after one year of successful performance.Salary: FWG 35: minimum €2.546 and maximum €3.564 based on a 36-hour work week.Extras: Year-end bonus (8.33%), vacation pay (8%), and irregularity allowance.Travel expenses: Reimbursement and a bicycle plan.Pension scheme: Through Pension Fund for Care & Welfare.Development opportunities: Ample options for personal and professional growth.Referral bonus: Receive a total referral bonus of €500 net for bringing in a colleague.

Imagine it’s Saturday morning. You arrive at our respite home in Amsterdam-Noord, greeted by a group of clients who are excited to see you. Together, you start the day with a leisurely breakfast, followed by activities such as walking, cooking, playing games, or taking a dip in the pool. For the clients, this feels like a mini-vacation, and you play a crucial role in making this possible.At Logeren 21+, we provide respite care for clients with moderate to severe intellectual disabilities (MVB/EVB). Your presence offers more than just guidance: you understand their unique ways of interaction, sense their needs, and translate that into appropriate care. This may include assistance with daily living activities like washing or dressing, providing structure, or simply sharing a laugh and enjoying chips while watching TV.For our clients, staying with us is a chance to relax, while their families and loved ones get a well-deserved break. And for you? It’s fulfilling work within a close-knit and friendly team.

Imagine working every day on cutting-edge projects with prominent international clients. You will engage in discussions about project requests, provide pricing estimates, and inspire clients to collaborate with you in realizing their visions! Once the solutions and budgets are approved, you'll closely collaborate with a team of engineers to bring these projects to stunning fruition.OneEightyOne is seeking a dynamic Sales Engineer who seamlessly integrates technical expertise with client engagement. We are looking for someone who is curious, driven by sales, and energized by discovering the right solutions for our clients.

Your Role as a Customer Support SpecialistInsurance can often be dull, intricate, and filled with fine print. However, at Insify, we are revolutionizing the industry by creating the most advanced business insurer in Europe, tailored specifically for entrepreneurs and freelancers. We prioritize speed and transparency, eliminating unnecessary hassles.As the new face and voice of our customer service, you're not just a 'helpdesk employee'; you become a true ally to entrepreneurs.What You Will Do:You will be at the heart of our operations, engaging with passionate entrepreneurs who need assistance in safeguarding their dreams.Be the Hero: You will respond to inquiries via chat, phone, and email. Forget scripts; you’ll engage in genuine conversations.Collaborate for Improvement: If you notice recurring issues faced by customers, you will identify these challenges and work closely with our developers to enhance our product.Facilitate Onboarding: You will guide new customers effortlessly through the onboarding process, ensuring they are insured in just two minutes.Quality Above All: Your goal is not merely to 'resolve quickly' but to deliver a 'stunning experience'.