Retail Support Specialist

Become a Vital Part of Our Team!At DSI Systems, we proudly bring over 40 years of expertise in sales enablement and tailor-made business solutions, consistently enhancing value and delivering impactful results for our clients and partners. We are seeking enthusiastic individuals who are ready to excel in the fields of sales and customer service. Join us in our dynamic and fulfilling work environment, where you have the chance to grow alongside us and leave a significant impact.Position SummaryThe Retail Support Specialist (RSS) plays a crucial role in providing direct, hands-on support to AT&T customers within bustling retail environments. In this position, you will interact with customers and retail partners to address inquiries related to accounts, billing, devices, and services—often in high-pressure, fast-paced situations. Success in this role requires exceptional communication skills, emotional resilience, a comfort with technology, and the ability to stay calm, precise, and professional in a vibrant retail atmosphere. Key Duties and Responsibilities: Customer EngagementDeliver professional, friendly, and solution-oriented support to AT&T customers in national retail locations.Address inquiries regarding billing, account updates, plan changes, device support, and service issues.Troubleshoot wireless devices, network challenges, and feature functionalities.Effectively manage high-volume retail settings while maintaining focus, professionalism, and quality service during peak times and escalated situations. Partnership SupportServe as the AT&T subject-matter expert for retail employees and third-party partners.Act as the primary AT&T representative for these partners, leading in-store support for escalated issues.Proactively collaborate with store management to resolve customer concerns, enhancing partnership alignment and ensuring a premier customer experience.Work Environment and Schedule ExpectationsThis position is conducted in a retail setting, requiring standing, walking, and active engagement on the sales floor for up to 8 hours daily.Flexibility to work varied schedules, including evenings, weekends, and holidays, as business demands dictate.Comfortable operating in busy, customer-facing environments with frequent interactions and problem-solving responsibilities.Operational ExcellenceNavigate multiple systems concurrently while engaging with customers in real-time.Thoroughly document all customer interactions.Adhere to company policies, compliance standards, and privacy regulations.Aim to meet or surpass performance metrics related to quality, efficiency, and customer satisfaction.Implement and uphold approved planograms for mobile devices and signage.

Become a Part of Our Dynamic Team!With over 40 years of expertise in sales enablement and bespoke business solutions, DSI is dedicated to delivering exceptional value and achieving outstanding results for our clients and partners. We are seeking enthusiastic individuals who are ready to leave their mark in the realms of sales and customer service. Our vibrant and rewarding work atmosphere provides ample opportunities for personal and professional growth, allowing you to make a meaningful impact.Position SummaryThe Retail Support Specialist (RSS) plays a crucial role in providing direct, hands-on support to AT&T customers within bustling national retail settings. This position involves engaging with customers and retail partners to address account, billing, device, and service inquiries, often in fast-paced and high-volume scenarios. To thrive in this role, candidates must possess excellent communication skills, emotional resilience, a comfort level with technology, and the ability to maintain composure and professionalism in a dynamic retail environment. Core Responsibilities: Customer SupportDeliver friendly, professional, and solution-oriented support to AT&T customers in national retail locations.Address inquiries regarding billing, account modifications, plan alterations, device assistance, and service issues.Troubleshoot wireless devices, network challenges, and feature functionalities.Maintain focus and professionalism while operating in high-traffic retail settings, ensuring exceptional service quality during peak times and escalated situations. Retail Partner SupportServe as the AT&T expert for retail associates and third-party labor partners.Act as the primary AT&T representative for these partners, leading in-store support for escalated customer issues.Engage proactively with store leadership to address customer concerns, fostering strong partnerships and ensuring a top-tier customer experience.Work Environment & Schedule ExpectationsThis position is performed in a retail setting and requires standing, walking, and interacting on the sales floor for up to 8 hours a day.Flexibility to work varying schedules, including evenings, weekends, and holidays, based on business demands.Ability to thrive in a busy, customer-facing environment with frequent interactions and problem-solving requirements.Operational ExcellenceEfficiently navigate multiple systems while engaging with customers in real time.Document all interactions thoroughly and accurately.Comply with company policies, regulatory requirements, and privacy standards.Meet or exceed performance metrics for quality, efficiency, and customer satisfaction.Execute and maintain approved mobile device planograms and signage.Maintain inventory levels.

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Location: Anchorage, Alaska Compensation and Benefits Competitive hourly wage with uncapped commission Performance can lead to annual earnings of $60,000 or more Pays comprehensive training from day one Promotion opportunities, DSI prefers to advance team members internally 50% discount on AT&T wireless services Employee Profit Sharing Program participation 401(k) plan with employer match Medical, dental, vision, and life insurance available starting the first month after hire PTO includes paid vacation, sick leave, and bereavement leave About DSI Systems DSI brings over four decades of experience in sales enablement and business solutions. The company focuses on retail sales within major stores, helping connect customers with leading wireless technology. DSI values growth and supports employees with training and advancement opportunities. Role Overview This Retail Sales Associate position represents AT&T at a dedicated retail location in Anchorage. The role suits people who enjoy helping customers, thrive in a retail setting, and are motivated by sales goals. DSI welcomes those who are enthusiastic and customer-focused to join the Anchorage team.

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Join our dynamic team as a Part-Time Event Specialist in Anchorage! In this engaging role, you will work closely with clients to coordinate and execute remarkable events that leave lasting impressions. Your creativity and attention to detail will shine as you manage event logistics, assist with setup, and ensure that everything runs smoothly.

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