Senior IT Support & Services Specialist

Join Prosidian Consulting as a Senior IT Support & Services Specialist, where you will play a crucial role in delivering top-notch IT solutions and support. You will be responsible for troubleshooting complex IT issues, providing excellent customer service, and ensuring the stability and efficiency of our IT systems. Your expertise will be essential in optim…

Join our dynamic team at Prosidian Consulting as an IT Support & Services Specialist, where you will play a crucial role in providing top-notch technical assistance and support for our clients. Your responsibilities will include troubleshooting hardware and software issues, managing IT resources, and ensuring the smooth operation of IT systems.

At Accenture Federal Services, our mission is to empower the US federal government to enhance national security and improve public welfare. Our dedicated team of over 13,000 professionals is committed to harnessing the potential of technology and innovation across defense, national security, public safety, civilian, and military health sectors. Become a part of Accenture Federal Services, a technology leader within the global Accenture network. Recognized as one of Glassdoor's Top 100 Best Places to Work, we foster a collaborative and supportive environment where team members feel valued and motivated to grow, learn, and succeed through practical experience, certifications, and industry training. Join us in driving meaningful change that advances government missions! As a Technical Support Specialist, your primary responsibility will be overseeing signal distribution and networking, including proficiency with AV-over-IP protocols, EDID/HDCP management, and HDBaseT. Your skills in specialized hardware maintenance and calibration of LED Video Walls will be essential, along with your ability to set up and troubleshoot immersive audio systems. Furthermore, experience with control systems such as Crestron, Extron, or Q-SYS, as well as expert-level administration of Microsoft Teams Rooms for Unified Communications (UC) & Hybrid Technology, is required.Your daily responsibilities will include performing system checks, providing event support during Forge experiences, training staff on system usage, and ensuring the cleanliness and maintenance of equipment. When technical challenges arise, you will troubleshoot and collaborate with facility IT regarding AV issues. You will also manage the Return Merchandise Authorization (RMA) process for defective equipment, conduct on-site repairs as necessary, and maintain an inventory of equipment. Additionally, your role will involve coordinating with third-party vendors for the service and maintenance of AV systems, as well as supporting setup and user engagement with all audiovisual equipment in the space.This position demands a candidate with a robust background in signal distribution, networking, and hardware integration, alongside experience in managing AV systems and resolving technical issues. Your ability to work effectively with staff, vendors, and IT teams will be crucial in ensuring the seamless operation of AV systems and delivering high-quality support to users.

Systems Technology Research (STR) is actively looking for an IT Support Specialist with an ACTIVE SECRET CLEARANCE to join our team in Arlington, VA. The successful candidate will play a crucial role in ensuring our employees remain productive and our technological resources operate seamlessly. As the first point of contact for IT assistance, you will be instrumental in troubleshooting issues, supporting both local and remote staff, and collaborating with a dedicated IT team in a mission-focused, technical environment.If you are passionate about problem-solving, enjoy engaging directly with users, and have a curiosity for emerging technologies, this position presents opportunities for significant impact and professional growth.

ProSidian is actively seeking a dedicated Project Information Specialist to join our Information Resource Center (IRC) Administrative Support Services team, operating under contract [USTDA0010009]. This position is focused on providing essential program support in Arlington, VA, and throughout the Mid-Atlantic region, specifically supporting the U.S. Trade and Development Agency (USTDA) in enhancing U.S. exports through international infrastructure project development and partnership funding.The ideal candidate will possess extensive experience in the Government and Public Services sector, with a strong background in both functional and technical areas, enabling them to effectively support professional service engagements for clients like USTDA. This role is offered on a contract basis, with the potential for conversion to a full-time position with ProSidian.Job OverviewAs a Project Information Specialist, you will provide critical services and support within the Government and Public Services sector, specifically focusing on Human Capital Solutions for clients such as the United States Trade and Development Agency (USTDA). Central to your role will be the optimization of workflows, centralization of resources, and delivery of responsive support services that enhance clarity, efficiency, and organizational growth.We aim to simplify information access, reduce administrative burdens, and boost productivity through tailored solutions, ensuring that our clients achieve their operational objectives effectively.Responsibilities and DutiesYou will provide high-level support for project data systems, document control, and information workflows, engaging in complex administrative analysis. Your role will empower informed decision-making through organized data, streamlined systems, and responsive information services, ultimately fostering clarity and facilitating growth within the organization.

We are seeking a proactive and detail-oriented Lead Project Information Specialist to join our team at the Information Resource Center (IRC) within Prosidian Consulting. In this pivotal role, you will be responsible for managing and optimizing project information systems, ensuring the integrity and accessibility of data for our clients. Your expertise will guide project teams in utilizing information resources effectively to enhance project outcomes.

Join our team as a CAC & DEERS Technical Support Specialist where you will play a crucial role in ensuring seamless technical assistance for the CAC and DEERS systems. Your expertise will help maintain the integrity and efficiency of these vital systems, supporting our clients and their operations effectively.

Join KnowBe4, the leading global authority in Human Risk Management, trusted by over 70,000 organizations worldwide for more than 15 years. We are at the forefront of a new era in security, leveraging AI technology since 2016 to provide innovative solutions that safeguard employees and AI systems alike.Our HRM+ platform integrates ongoing risk intelligence, sophisticated technical defenses, and tailored training programs, enabling organizations to cultivate robust security cultures. We specialize in empowering organizations to comprehend, evaluate, and mitigate human risk across their entire workforce, effectively defending against deepfakes and emergent AI-driven threats.At KnowBe4, we believe that safeguarding organizations from cyber threats and fostering a positive environmental impact are intrinsically linked. True resilience stems from collective efforts to protect our people, data, and planet.

Join our dynamic team at Prosidian Consulting as a Security Installation Personnel Support Services professional. In this role, you will be pivotal in ensuring the seamless installation and maintenance of security systems across various projects. Your expertise will contribute to creating secure environments for our clients.

Join U.S. Federal Solutions (USFS), a distinguished ISO 9001 certified management consulting firm headquartered in the National Capital Region, with a robust presence across 12 states in the U.S. Our team boasts an average of over 10 years of professional experience, with more than 80% holding bachelor’s degrees and over half possessing advanced degrees in business and technology. Since our establishment in 2010, we have proudly provided exceptional financial management, acquisition management, program management, and data analytics support services to federal and state governments.Position Overview:We are seeking a highly skilled and experienced individual to fill the role of Senior Secretariat Support in the Office of the Assistant Secretary of the Air Force for Acquisition (SAF/AQ) located at the Pentagon. This pivotal position will involve providing senior-level administrative and secretariat support while engaging regularly with senior leaders, including general officers, senior civilians, and industry executives. The ideal candidate will demonstrate sound judgment, exhibit strong communication skills, and possess a comprehensive understanding of governmental processes.

ProSidian is actively seeking a skilled Information Resource Assistant to join our Information Resource Center (IRC) Administrative Support Services team under the USTDA0012011 designation. This role is designed for program support on a 1099 contract basis with no overtime pay, primarily located in Arlington, VA, and serving the Mid-Atlantic region. Our mission is to bolster U.S. exports through infrastructure project development and partnership funding.We are looking for candidates with substantial experience in the Government and Public Services sector, particularly those with functional and technical expertise, to engage in professional services for clients such as the United States Trade and Development Agency (USTDA). This position may begin as a contingent contract but could convert to a full-time W-2 opportunity with ProSidian.JOB OVERVIEWThe Information Resource Assistant will provide essential support and services focused on human capital solutions within the Government and Public Services Industry. The successful candidate will be based in Arlington, VA, and will facilitate the centralization of resources, optimization of workflows, and delivery of responsive support services aimed at enhancing organizational clarity, efficiency, and growth.Our initiatives are dedicated to simplifying information access and minimizing administrative burdens while boosting productivity through effective resource management. The goal is to enhance organizational performance through seamless administrative solutions.RESPONSIBILITIES AND DUTIESThe Information Resource Assistant will be responsible for:Coordinating and providing logistical support for meetings and facilities while aligning with mid-level operational administrative responsibilities.Managing administrative support tasks, including facility and audio-visual management, to empower productivity through reliable coordination and seamless AV experiences.Centralizing resources and optimizing workflows to promote clarity, efficiency, and growth.Delivering streamlined administrative assistance and enhancing resource accessibility to support organizational success.

ProSidian is actively seeking a skilled Information Resource Associate for the Information Resource Center (IRC) Administrative Support Services (USTDA0011010) to provide essential program support under an exempt 1099 contract. This role is primarily located in Arlington, VA, within the Mid Atlantic region, and is focused on enhancing U.S. exports through overseas infrastructure project development and partnership funding.As an Information Resource Associate, you will bring your expertise in the Government and Public Services Sector to provide professional services for esteemed clients, including the U.S. Trade and Development Agency (USTDA). Although this position is initially contract-based, there may be opportunities for conversion to a full-time ProSidian employed W-2 position.JOB OVERVIEWIn this mid-level administrative role, you will offer services and support as an Information Resource Associate within the Government and Public Services Industry Sector, concentrating on Human Capital Solutions. Your objectives will include centralizing resources, optimizing workflows, and delivering responsive support services that foster clarity, efficiency, and organizational growth. We aim to simplify information access, alleviate administrative burdens, and enhance productivity through tailored solutions.RESPONSIBILITIES AND DUTIESAs a mid-level administrative professional, your responsibilities will encompass project data entry, information tracking, and reporting, aligned with the GS-10F Admin Spec II framework. You will ensure data accuracy and facilitate seamless information flow across projects, contributing to centralized resources and efficient administrative coordination.

At Accenture Federal Services, our commitment is to empower the US federal government in creating a stronger, safer nation while enhancing the quality of life for its citizens. With over 13,000 dedicated professionals, we are united in our mission to harness the infinite potential of technology and innovation for our clients spanning defense, national security, public safety, civilian, and military health sectors. Become a part of Accenture Federal Services, a pivotal technology firm within the global Accenture network. Proudly recognized as one of Glassdoor's Top 100 Best Places to Work, we foster a collaborative and supportive environment that encourages your growth, learning, and success through hands-on projects, certifications, industry training, and more. Join us in making a profound and lasting impact that propels missions and the government forward! The Information Security Compliance Support Specialist will be an integral member of the Enterprise Compliance Support team within the Information Security organization. This role is responsible for providing operational support for security compliance programs on a daily basis. The individual will engage in various aspects of security compliance methodologies, contributing to the enhancement of current and future processes with direct oversight. The position involves close collaboration with other Information Security and IT teams, as well as business stakeholders as necessary.The ideal candidate will leverage their existing experience to analyze business processes with a fresh perspective. Upon familiarization with the role, they should feel confident in proposing innovative strategies to enhance process efficiencies. This role serves as a primary point of contact for internal customers. Engage in analytical thinking, problem-solving, decision-making, and teamwork in a dynamic environment.Participate in collaborative meetings with technical and business stakeholders to gather business and functional requirements and perform business process analysis.Create detailed SSP system-specific narratives that articulate how each system meets the respective SSP controls.Collect and organize metrics and other relevant information for effective escalations to leadership.Coordinate with internal stakeholders utilizing well-honed communication skills.Develop and implement Standard Operating Procedures (SOPs) to document processes and services.Collaborate within teams to implement recommendations that add value, enhance internal processes, and improve operational workflows.Carry out additional analytical and provisioning tasks as assigned.

ProSidian is actively seeking a dynamic FOIA Associate to join our Information Resource Center (IRC) Administrative Support Services team under contract USTDA0013012. This position is designed for program support as part of a 1099 contract, with no overtime pay, primarily located in Arlington, VA, and throughout the Mid-Atlantic region. The United States Trade and Development Agency (USTDA) plays a vital role in enhancing U.S. exports through overseas infrastructure project development and partnership funding. We invite candidates with relevant experience in the Government and Public Services Sector, particularly those with functional and technical expertise, to support our professional services engagements. While this role is currently under a contract arrangement, ProSidian retains the right to convert it to a full-time W-2 position at any time.JOB OVERVIEWAs a FOIA Associate within the IRC, you will deliver essential support services in the Government and Public Services Industry, focusing on Human Capital Solutions for clients, including the USTDA Office of Administration. Your contributions will help centralize resources, optimize workflows, and provide responsive support services that foster clarity, efficiency, and growth.Our mission is to simplify information access, reduce administrative burdens, enhance productivity, and deliver flexible solutions that drive organizational success. We aim to streamline administrative processes, improve resource accessibility, and offer tailored support that enhances daily operational performance.RESPONSIBILITIES AND DUTIESIn this foundational administrative role, you will be responsible for document control, data management, and team coordination, making it an excellent entry-level position in administrative support. As an Admin Support/Information Specialist, you will connect people and knowledge through proactive information sharing and efficient administrative systems. Your role will encompass centralizing resources, optimizing workflows, and delivering responsive support services that promote clarity and growth.

IntraFi Network connects over 3,000 financial institutions nationwide, supporting access to financial services for small businesses, corporations, and consumers. The network plays a role in funding affordable housing, family farms, and businesses of all sizes, with a focus on strengthening local lending and the broader financial system. With more than 20 years in deposit allocation services, IntraFi has pioneered reciprocal deposits and offers solutions that help institutions grow, manage liquidity, and serve their communities. Clients include community banks and large financial organizations, each working toward growth and a stronger financial ecosystem. Industry publications such as American Banker, Washington Post, and Fortune have recognized IntraFi for its workplace culture. The company values collaboration and flexibility, encourages new ideas, and supports team growth. Many join IntraFi to make a direct impact on the future of financial services. Location This Integration Support Engineer position is based in Arlington, VA.

At Accenture Federal Services, we prioritize empowering the US federal government to enhance national strength, security, and the quality of life for all citizens. Our team of over 13,000 dedicated professionals is driven by a common mission to harness technology and innovation for our clients across defense, national security, public safety, civilian, and military health sectors. Become a part of Accenture Federal Services, a forward-thinking technology firm under the global Accenture umbrella. Celebrated as a Glassdoor Top 100 Best Place to Work, we foster a collaborative and supportive environment where you can truly belong and are encouraged to develop, learn, and succeed through hands-on experiences, certifications, industry training, and more. Join us in catalyzing meaningful, enduring change that advances missions and government initiatives! The work: Key Responsibilities:Develop, maintain, and support processes essential for generating input for the EA Entity Resolution (ER) solution.Continuously analyze incoming SIDM objects and entity fragment files produced by EA to detect invalid data content and identify potential data issues.Update reference lists and lookup files to rectify invalid values in input data.Ensure the full or partial re-processing of SIDMs as necessary to address issues, recover from system errors, or refresh/replace EA data files.Here is what you need:US Citizenship is required.A Bachelor's degree along with 10+ years of relevant experience is essential. Experience with data validation, entity resolution processes, or similar analytical data workflows is necessary.A background in SIDM objects, data quality reviews, or the upkeep of reference/lookup files is preferred.Experience in troubleshooting data pipelines and executing system recovery or data re-processing is crucial.Preferred experience:An active DOJ Secret clearance is a plus.***This role is fully remote within the Contiguous US***

Configuration Management Specialist Location: Arlington, VA (onsite)Clearance: Top Secret with SCI eligibilityStatus: Exempt Overview:Join our dynamic team as a Configuration Management Specialist where you will be instrumental in supporting a Government IT services contract. We are looking for a detail-oriented professional who will oversee configuration control processes, safeguarding the integrity of technical documentation and software, while managing the configuration management lifecycle. Your expertise will ensure compliance with established practices and efficient oversight of change control and auditing activities. As a vital member of our team, you will collaborate with cross-functional teams to support complex, mission-critical IT systems for government clients, ensuring all products and software configurations are meticulously managed, well-documented, and effectively controlled throughout their lifecycle. Responsibilities:Configuration Management Planning:Develop and maintain comprehensive configuration management plans that align with customer requirements and industry best practices.Define and implement processes for configuration identification, change management, and configuration audits throughout the project lifecycle.Work closely with stakeholders to assess configuration management needs and propose solutions to maintain consistency and control.Configuration Identification:Establish and maintain a system for configuration identification of all project deliverables (documents, software, hardware, etc.) throughout their lifecycle.Create and document a naming convention, version control, and baseline procedures for effective tracking of configuration items (CIs).Collaborate with product teams to identify components that will be managed under configuration control.Change Control Management:Develop and enforce procedures for managing changes to product documents, software, hardware, and related configurations.Oversee the change process to ensure that only approved and validated changes are incorporated into documentation.

Join our dynamic team at Domino's Pizza as a Customer Service Representative! In this pivotal role, you will be the face of our brand, providing exceptional service to our customers. You will assist with taking orders, answering questions, and ensuring that our customers have a delightful experience every time they choose us.

ProSidian is actively seeking a dedicated Receptionist for the Information Resource Center (IRC) Administrative Support Services, providing essential program support through an Exempt 1099 Contract. This role is primarily based in Arlington, VA, within the Mid-Atlantic region, where the United States Trade and Development Agency (USTDA) promotes U.S. exports through overseas infrastructure projects and partnership funding.The ideal candidate will possess relevant experience in the Government and Public Services sector, offering functional and technical expertise that supports professional services engagements for clients like USTDA. This position may be offered as a Contract Contingent or Contract W-2 (IRS-1099) role, with the potential for conversion to a Full-Time ProSidian employee.JOB OVERVIEWAs a Receptionist, you will play a pivotal role in delivering administrative support in the Government and Public Services industry, focusing on Human Capital Solutions for clients such as the USTDA. Your responsibilities will include centralizing resources, enhancing workflows, and providing responsive support services that boost clarity, efficiency, and organizational growth.Our goal is to simplify information access, reduce administrative burdens, and enhance productivity through tailored solutions that drive organizational success. We are committed to making administration seamless and improving resource accessibility to elevate daily performance.RESPONSIBILITIES AND DUTIESAs the Receptionist, you will execute front-office and customer-facing administrative tasks to create a welcoming environment while ensuring smooth operations. Your role involves centralizing resources, optimizing workflows, and delivering exceptional support services that align with our mission of clarity and efficiency.

ProSidian is actively seeking a Mailroom Clerk for our Information Resource Center (IRC) Administrative Support Services team. This role is tailored for program support on a contract basis, generally located in Arlington, VA, and throughout the Mid-Atlantic region. Our mission at the USTDA is to facilitate U.S. exports by aiding overseas infrastructure project development and partnership funding.We are looking for candidates with experience in the Government and Public Services Sector who possess both functional and technical expertise. This role involves providing professional services engagement for clients such as the USTDA. While this position is currently offered as a Contract Contingent or Contract W-2 (IRS-1099) role, ProSidian reserves the right to convert it into a full-time W-2 position.JOB OVERVIEWAs a Mailroom Clerk, you will be an integral part of our Government and Public Services Industry sector, focusing on Human Capital Solutions for esteemed clients like the United States Trade and Development Agency (USTDA) located in Arlington, VA. Your primary responsibilities will include centralizing resources, optimizing workflows, and delivering responsive administrative support services that enhance clarity, efficiency, and growth.Your contributions will streamline administrative assistance, improve resource access, and offer tailored solutions that empower organizations to achieve success. Our initiatives aim to simplify information access, reduce administrative burdens, enhance productivity, and provide flexible support solutions that enhance organizational performance.RESPONSIBILITIES AND DUTIESAs a Mailroom Clerk, you will be responsible for managing mail, file organization, and logistical support while aligning with routine administrative and clerical functions. Your duties will include:Admin support focused on mail and file management to ensure efficiency and security.Centralizing resources and optimizing workflows to deliver effective support services.Providing organized mail systems and accessible file management solutions.