First Line Support Agent

Your energy for the future starts with satisfied customers.At Eneve, we take pride in our innovative SaaS platform designed to help organizations in the energy market operate smarter and more efficiently. As a First Line Support Agent, you will be the primary point of contact for our customers, representing both the face and voice of Eneve.Your ResponsibilitiesIn this role, you will ensure that customer inquiries are addressed quickly, courteously, and effectively. You will either resolve issues directly or collaborate with our specialists when necessary, taking full responsibility for timely and accurate resolutions. You will maintain oversight, communicate clearly, and ensure customers are always informed about their inquiries.In addition to answering questions, you will play an active role in enhancing our service delivery. You will document solutions in our knowledge base, identify trends, and share insights with colleagues from Support, Customer Success, and Development. This way, you not only provide solutions today but also help our clients prepare for tomorrow.What Will You Do?Act as the main contact for customers, assisting with inquiries and incidents.Carefully analyze problems and accurately document everything in our ticketing system.Monitor the progress of open tickets and proactively communicate updates to customers.Collaborate closely with colleagues from Support, Product, and Customer Success.Test new releases and assist customers with improved functionalities.Contribute to Business Process Outsourcing (BPO) by executing workflows and controls meticulously and customer-focused.

What will you contribute? As a Legal Support Worker for VVA, you will provide crucial assistance to individuals undergoing their asylum procedures. You will meticulously study the asylum case files using a developed methodology and assess the necessity for protection. When appropriate, you will translate your analysis into concrete actions. Your contributions will ensure a fair asylum process and make a significant difference for refugees in particularly vulnerable situations.

Seasonal Sales Associate at hmgroup – Assen Role overview hmgroup is hiring a Seasonal Sales Associate in Assen. This temporary role supports the team during the busy holiday period. What you will do Assist customers on the sales floor and at checkout Maintain an organized and welcoming store environment Support inventory management tasks as needed What we look for Enthusiasm for customer service and retail Positive attitude and willingness to help Availability for seasonal, temporary work This is a chance to build retail experience and contribute to a friendly team during the holiday season.

Personal Care CoordinatorAre you ready to make a difference in the lives of others while elevating your professional skills? We are seeking a dedicated Personal Care Coordinator who passionately supports our clients. In this role, you will be the steadfast support for those who need a helping hand. You will develop support plans, coordinate daily assistance, and play a crucial role in the social network of our clients.Stadssingel/ Bartjes Stee in AssenAt Sprank, we are committed Christians in heart and care. Together, we guide individuals with disabilities towards a meaningful life. You will work collaboratively with families and other significant individuals in the clients' lives.The Stadssingel consists of 11 residents divided into 2 groups. Construction of Bartjes Stee, our new location in Assen, started in March, which will expand our capacity to 26 residents. We anticipate having the new location operational by 2027.Our residents each have their own sitting-sleeping room or apartment. Depending on their needs and capabilities, they may utilize the Trefpunt for coffee breaks, meals, or games.During the day, most clients engage in work or external day activities, meaning support is primarily needed in the afternoon and evening.We are looking for a Personal Care Coordinator who can work across both groups. If you are supporting clients with a mild intellectual disability (LVB), you will provide daily assistance and guidance aimed at enhancing their self-reliance. If you are working with residents with a moderate intellectual disability, you will offer structure and a clear daily routine. As a team, we assess the capacity of our residents and adjust our care accordingly.Will you join our enthusiastic team?