Customer Success Engineer

Location: Our Athens office is located in Marousi. On-site presence is required for two days each week.The TeamOpenBet stands at the forefront of the global betting and gaming entertainment sector. Trusted by over 200 partners, we craft unforgettable winning experiences for millions of players globally. Whether we’re processing bets during landmark events like the FIFA World Cup and Super Bowl or innovating with next-gen products like BetBuilder, we are committed to elevating the player experience through high-quality content, pioneering technology, and state-of-the-art player protection tools. For more than 25 years, our unparalleled platform has been the powerhouse behind the most recognizable betting brands, ensuring peak performance with 100% uptime, unmatched scalability, and rapid speed. With 85 licenses and a roster of 20 World Lottery Association operators, our team of over 1,200 experts across 14 countries is dedicated to leading the industry. Join OpenBet to advance your career and contribute to a global team that is reshaping the future of betting entertainment for millions around the world.The GoalAs a key member of our global team, the Customer Success Engineer will be instrumental in managing the centralized communications for client integrations with both internal and external partners. Your role will involve delivering professional, accurate, and timely services while managing client expectations, triaging, and resolving issues throughout the integration process, and handling communication for B2B customers.You are an exceptional communicator with solid technical skills and industry knowledge, enabling you to assist customers in efficiently implementing SportCast's product suite. Flexibility and a collaborative spirit are essential as you will interact with clients from around the globe.Primary ResponsibilitiesManage client integrations via Slack and email channels.Respond promptly to all integration inquiries and testing requests.Triage, troubleshoot, and resolve customer issues related to testing and integration environments.Classify and prioritize issues for escalation to the appropriate technical teams.Oversee the creation, maintenance, and sharing of all integration documentation related to all SportCast products.Stay updated with internal Standard Operating Procedures.Develop expert knowledge of BetBuilder products, business partners, company organization, and industry specifics.Identify and recommend automation opportunities to streamline manual tasks.Other duties as assigned.

Join the dynamic team at Mercier Consultancy Group as a Spanish Speaking Customer Success Account Manager! In this essential position, you will serve as the primary liaison for our Spanish-speaking clients, dedicated to delivering outstanding support and strategic guidance that aligns with their business objectives. Your efforts will be crucial in building robust client relationships and enhancing overall customer satisfaction.Key Responsibilities Serve as the main point of contact for Spanish-speaking clients, nurturing strong professional relationships. Assist clients in optimizing the use of our products and services to achieve their desired outcomes. Proactively respond to client inquiries, ensuring timely and effective resolution of issues. Track client satisfaction and engagement metrics, relaying feedback to internal teams for service improvements. Oversee client accounts and devise strategies that foster customer success. Stay abreast of industry trends and best practices to provide clients with insightful recommendations.

At Mercier Consultancy, we are seeking a proactive and enthusiastic German Speaking Search Engine Customer Consultant to join our dynamic Online Media Department. This pivotal role is dedicated to delivering exceptional support to our German-speaking clientele, empowering them to maximize the potential of our search engine services in achieving their online marketing objectives. Your fluency in German and strong customer service skills will be key in effectively assisting clients while nurturing lasting professional relationships.In this position, you will field client inquiries, troubleshoot various issues, and educate clients on effective search engine optimization and advertising strategies. As a vital resource, your efforts will help clients improve their digital visibility, driving their success through our diverse range of services.ResponsibilitiesOffer outstanding support to German-speaking clients regarding our search engine services through phone, email, and chat communication.Diagnose and resolve any technical challenges associated with clients' online media campaigns.Maintain comprehensive records of client interactions and ensure timely follow-up.Guide clients on enhancing their search engine utilization and advertising efficiency.Work collaboratively with internal teams to address complex client inquiries and enhance service delivery.Gather and assess client feedback to refine our service offerings.Engage in training sessions to remain informed on industry trends and technological advancements.

Are you seeking an exciting new role that enhances your professional journey? Join us in Athens as an Estonian Customer Search Engine Consultant for our esteemed client, a leading global search engine company, and elevate your career to new heights!Your daily responsibilities will include:Engaging with customers through various communication channels.Resolving technical issues utilizing your problem-solving expertise.Monitoring and managing cases to ensure timely and effective resolution.Building and sustaining strong professional relationships with partners.Keeping key stakeholders informed about the status of their issues.Documenting cases in internal systems while staying updated on client products and services.

Are you a tech-savvy individual with a passion for customer service? Do you speak Czech fluently and possess excellent communication skills? Join the Speakit team as a Czech Customer Search Engine Consultant and work with one of the largest search engine platforms globally!In this role, you will earn a competitive monthly salary along with a €500 signing bonus. Your responsibilities will include:Building and maintaining strong, professional relationships with all customers, demonstrating empathy in every interaction.Collaborating effectively with your team, fostering supportive relationships with colleagues and management.Providing recommendations and guidance on common technical issues and frequently asked questions.Communicating promptly and effectively with customers through phone, email, and online chats, ensuring a high standard of service.

Join Mercier Consultancy as a Dutch Speaking Search Engine Customer Consultant in our cutting-edge Online Media Department! In this vital position, you will deliver outstanding support to our Dutch-speaking clientele, helping them optimize their online presence through our advanced search engine services. Your fluency in Dutch and strong customer service skills will empower clients to excel in their advertising initiatives.As a Customer Consultant, your core responsibilities will encompass addressing client inquiries, troubleshooting technical issues, and educating clients on effective search engine tool usage. By cultivating strong relationships with clients and understanding their specific needs, you will collaborate with our internal teams to enhance overall customer satisfaction.Key Responsibilities Provide expert assistance to Dutch-speaking clients using phone, email, and chat regarding our search engine services Identify, troubleshoot, and resolve technical issues related to online media campaigns Maintain detailed records of client interactions and ensure timely follow-up Guide clients in optimizing their search engine strategies and advertising practices Collaborate closely with other departments to address complex issues and enhance client experiences Collect client feedback to inform service enhancements Participate in ongoing training to stay updated on current search engine trends and tools

We are excited to represent our client, a leading global search engine company, in the search for a Slovenian-speaking Customer Support Search Engine Consultant based in Athens. This is a fantastic opportunity to elevate your career while working in a vibrant and multicultural team environment.In this role, you will leverage your exceptional communication skills alongside your technical expertise. Your daily responsibilities will include:Engaging with customers through various communication channels.Diagnosing and resolving technical issues with your analytical problem-solving abilities.Monitoring and managing case progress to ensure timely resolutions.Establishing and nurturing professional relationships with partners and stakeholders.Keeping key stakeholders informed about the status of their inquiries.Documenting cases in internal systems while staying informed about client products and services.

At Skroutz Last Mile, we are committed to more than just package deliveries; we strive to deliver joy and satisfaction. As an integral part of the Skroutz family, our core values of innovation and customer focus drive us to reshape the future of delivery services in Greece. As the leading carrier in Customer Satisfaction, we are constantly pushing the limits with features like Skroutz Points and real-time tracking. Our mission is to revolutionize the delivery experience, embodying our dedication to innovation and exceeding customer expectations.How You Will Contribute to Our VisionWe are searching for a proactive and dynamic Operations Driver Success Specialist to join our Operations team in the Athens area. In this role, you will be instrumental in guiding and supporting our Drivers, ensuring they have the tools and training needed for success. You will oversee various tasks ranging from managing driver portfolios to analyzing feedback and suggesting enhancements. Adaptability and a self-driven attitude are essential in this fast-paced environment.As an Operations Driver Success Specialist, you will empower our Drivers to consistently exceed customer expectations, facilitating timely and accurate deliveries.Your ResponsibilitiesAct as a primary point of contact for our Drivers, providing consistent support and training (e.g., daily check-ins, driver app training, support through chat/calls, merchant assistance, and route monitoring).Assist in the planning and execution of warehouse traffic management.Collaborate with Operations, Warehouse, HR, and Support teams to track and assess Drivers' performance.Evaluate and analyze processes to identify inefficiencies and opportunities for improvement (e.g., daily loading procedures).

About Us: tbibankgr is a dynamic challenger bank operating in Southeast Europe and a frontrunner in alternative payment solutions. We are dedicated to creating a comprehensive ecosystem that integrates financing and shopping, effectively meeting the diverse needs of our customers. Our customer-centric business model has positioned us as one of the most profitable and efficient banks in the region, serving clients across Romania, Germany, Bulgaria, and Lithuania. With our recent expansion into Greece, we are proud to partner with thousands of merchants and consumers. Are you ready to contribute to our remarkable success story?Position Overview: We are currently seeking a passionate and dedicated Customer Experience Agent to join our team in Greece!Key Responsibilities:Manage incoming customer communications via phone, chat, and email, ensuring a top-tier customer experience at every interaction.Deliver accurate and prompt responses, aligning with internal KPIs for each communication channel.Evaluate and process loan applications through a live agent decision-making process (KYC).Participate in a rotating shift schedule (40 hours per week).Foster collaboration and a positive team spirit among colleagues.

Are you passionate about technology and fluent in Croatian? At Speakit, we are seeking enthusiastic Croatian Customer Search Engine Consultants to join our team and contribute to one of the largest Search Engine Platforms globally.Your Responsibilities:Establish and nurture professional relationships with customers, demonstrating empathy and understanding at all times.Collaborate effectively within a team, fostering positive relationships with colleagues and management.Provide insightful recommendations and solutions to common technical inquiries and issues.Engage with customers swiftly and empathetically via phone, email, and online chat.What We Are Looking For:Fluency in Croatian at a native level.Proficiency in English at an advanced level.Exceptional communication skills.A collaborative spirit and team-oriented mindset.Strong technical aptitude.Willingness to relocate to Athens.EU passport holder.What We Offer:A competitive salary with 14 monthly payments.Performance-based monthly bonuses.A comprehensive relocation package, including flights to Athens, two weeks of accommodation, and estate agency fees.Flexible work-from-home policies.A wide array of benefits and discounts.Thorough training provided by certified professionals.Opportunities for career advancement.This position requires moving to Athens.Note: Only CVs submitted in English will be considered.

Join our esteemed client, a prominent player among the Big Four technology firms, known for their innovative internet-related services and products. We are seeking talented individuals proficient in French and English to enhance our support team.As Interaction Experts in Online Services, our team plays a crucial role in advising businesses on managing their online presence through the world’s most recognized search engine. You will help companies improve their reputation and gain valuable insights into customer search behaviors.Your Responsibilities:Engage with customers through phone, chat, and email in French.Assist businesses in elevating their online visibility.Troubleshoot login issues and other technical problems.Guide businesses in making necessary adjustments to their profiles.Ensure high levels of customer satisfaction while representing a leading brand.

Are you eager to enhance your knowledge and develop your soft skills to launch your career?This is your chance to join a prestigious company renowned for delivering exceptional customer service and contributing to the brand's overall value!If you are a fluent Polish speaker with strong English communication skills, don't hesitate—apply today and elevate your professional profile as a Polish Customer Consultant!Responsibilities:Understand and evaluate customers’ needs to ensure satisfactionDeliver accurate, valid, and complete information using appropriate methods and toolsAdhere to communication protocols, guidelines, and policiesGo the extra mile to actively engage customers

Are you a fluent Finnish speaker looking for a rewarding opportunity?Join our team at SpeakItJobs, where we are on the lookout for dedicated Customer Support Specialists to deliver exceptional customer service and resolve inquiries for our expanding client base. As we continue to grow, we are eager to bring on passionate individuals who can enhance customer loyalty and minimize churn rates.Key Responsibilities:Provide outstanding customer service through timely and accurate support.Utilize analytics to proactively engage with customers, optimizing their experience throughout their journey with our application.Employ project management skills to foster innovative ideas aimed at improving overall customer satisfaction.Promote the value and benefits of our services, engaging in upselling and cross-selling to enhance customer experiences.Collaborate across departments to advocate for customer needs among stakeholders and partners.Build productive relationships to investigate and resolve customer concerns effectively.Qualifications:Fluent in Finnish (native level)Proficient in English (advanced level)Exceptional communication and presentation skills.Experience in managing customer expectations and handling challenging situations.Strong follow-up skills to ensure customer success and satisfaction.Able to work collaboratively within a team.Willingness to relocate to AthensEU Passport requiredBenefits:Attractive starting salary14 salaries per yearRelocation package (includes two weeks of paid accommodation, flight tickets, and assistance with documentation)Performance bonuses issued monthlyComprehensive health packageA variety of benefits and discountsOpportunities for career advancementExtensive training provided by certified professionalsFree online Greek language coursesExposure to a multicultural work environment and professional growthPlease note: CVs submitted must be in English.

Are you fluent in German? Join our vibrant team as a German Customer Support Consultant!Relocate to Athens and embark on a rewarding career journey.Your Responsibilities:Engaging with subscribers via chat and phoneProviding assistance with payment-related inquiriesTroubleshooting streaming and content issuesGuiding users on how to navigate Netflix and answering related questions

Are you fluent in Slovenian and passionate about customer service?We are seeking dedicated Customer Support Specialists to deliver superior customer service and effective resolutions for our clients. As our company expands, we aim to bring on exceptional team members who can foster customer loyalty and minimize churn rates.Key Responsibilities: Provide outstanding customer service through consistent, accurate, and timely support. Utilize analytics to proactively engage with our customer base and enhance their experience throughout the customer lifecycle. Apply project management skills to brainstorm and implement strategies that boost overall customer satisfaction. Communicate the value and advantages of our products and services, while also upselling and cross-selling to improve customer happiness. Collaborate cross-functionally to ensure the customer’s voice is represented to all stakeholders and channel partners. Build partnerships and manage relationships to effectively address and resolve customer inquiries. Qualifications:Native proficiency in SlovenianAdvanced English language skillsExceptional communication and presentation skillsExperience in managing customer expectations and resolving conflictsStrong follow-up skills to ensure customer success and satisfactionAble to thrive in a collaborative team environmentWillingness to relocate to AthensEU Passport requiredWhat We Offer:Competitive starting salary13 months of salary per yearRelocation package including two weeks of paid accommodation, airfare, and assistance with documentationAdditional monthly performance bonusesComprehensive private health insuranceVarious benefits and discountsOpportunities for career advancement within the companyThorough training provided by certified instructorsFree online Greek language coursesExposure to a diverse, multicultural work environment

Are you eager to create exceptional customer experiences? Join us as a Flemish Customer Experience Representative and support leading international brands in industries like technology, e-commerce, and online gaming. Your role will be crucial in assisting Flemish-speaking customers, guiding them through their inquiries with professionalism, empathy, and precision.Key ResponsibilitiesDeliver outstanding customer support through email, chat, or phone, tailored to the project.Provide assistance with account questions, technical difficulties, product inquiries, and transaction support.Diagnose issues and propose effective solutions, escalating as needed.Ensure high customer satisfaction through timely, friendly, and precise communication.Adhere to established workflows, guidelines, and service standards.Work collaboratively with internal teams to enhance processes and the overall customer experience.

Are you passionate about customer support and technology? Do you want to work with one of the leading BPO companies in Lisbon? Our client is a global leader and one of Portugal's largest companies.Experience living abroad in a renowned international firm while exploring the beautiful city of Athens.Imagine taking surfing or yoga classes after work or discovering a city recognized as the Green Capital in 2020.As a member of an international team, you'll thrive in a multicultural environment with a relaxed atmosphere. You'll be part of a dynamic company that is constantly evolving. Additionally, to enjoy a dual experience of working abroad and a city with 320 sunny days a year, the company provides relocation services to one of its many apartments in the center of the capital, along with assistance for any administrative inquiries.Your mission as a customer support agent is to enhance their operations by delivering top-notch service to their clients while collaborating with prestigious global brands.

Are you fluent in French? Ready to embark on an exciting new journey?We are seeking dedicated French-speaking Customer Support Advisors to join a leading multinational company based in Athens.Key Responsibilities:Handle customer inquiries via phone, email, or chat, building trust through empathetic and personalized interactions.Strive to resolve issues on the first contact and take ownership of customer needs and problems, engaging with them in a friendly and professional manner.Actively listen to their concerns, providing support and solutions in accordance with the company's customer service policies.

Are you eager to leverage your Polish language skills? apply2day is seeking enthusiastic candidates for the role of Customer Service Representative (Polish Speaker). Join one of the most dynamic customer service teams, where you will be responsible for delivering top-notch support to our clients. Enjoy the flexibility of working remotely from the comfort of your own space.Key ResponsibilitiesRespond to customer inquiries via phone, email, and live chat.Understand and meet customer needs effectively.Build and maintain trusting relationships with customers.Provide accurate and reliable information regarding products and services.Record and track correspondence and requests within the CRM system.Follow communication processes and guidelines diligently.

Are you a fluent Dutch speaker with a passion for helping others? Join our dynamic team in Athens, Greece as a Dutch Customer Service Representative! In this role, you will engage with Dutch-speaking customers for a renowned international brand, providing exceptional support across various channels.Your responsibilities will include managing inquiries via phone, email, and chat, addressing issues related to orders, payments, deliveries, and complaints. You will be the first point of contact for customers, ensuring they receive top-notch service and assistance.Key Responsibilities:Serve as the primary contact for Dutch-speaking clients, delivering outstanding customer care.Efficiently handle inquiries through multiple communication channels.Go above and beyond to resolve customer issues and enhance satisfaction.Collaborate with team members while maintaining professionalism in a fast-paced environment.