Senior Production Support Engineer

Accordion is seeking a Senior Production Support Engineer to help maintain and improve the reliability of production systems. This position is based in one of several major cities, including Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, or San Francisco. Role overview This role focuses on keeping production environments stable and high-performing. The Senior Production Support Engineer will handle complex technical issues, deliver solutions, and monitor system health to prevent disruptions. What you will do Troubleshoot and resolve technical problems affecting live systems Work with cross-functional teams to address incidents and drive improvements Optimize system performance and reliability through careful analysis and proactive measures Provide ongoing maintenance and support for production applications Collaboration and impact This position works closely with teams across Accordion to ensure clients receive dependable service. A proactive mindset and strong technical skills are key to continuously refining support processes and delivering consistent results.

Join our dynamic team at Saviynt as a Senior Engineer in Support Operations. In this pivotal role, you will leverage your technical expertise to enhance our support services, ensuring that our clients receive the highest level of technical assistance. You will collaborate with cross-functional teams to identify and resolve complex issues, streamline processes, and drive continuous improvement initiatives.Your responsibilities will include diagnosing technical problems, creating documentation, and implementing solutions that enhance operational efficiency. We are looking for a proactive individual who thrives in a fast-paced environment and is committed to excellence.

Senior Platform Support EngineerJoin our SRE Operations team as a Senior Platform Support Engineer, where you will play a pivotal role in maintaining the seamless operation of Saviynt’s Enterprise Identity Cloud around the clock. This position emphasizes the importance of platform stability, performance, and reliability with a focus on application layer support and operational accountability. Collaborating with fellow operations team members, development, and engineering, you will tackle issues, implement enhancements, and deliver outstanding support. This is an ideal opportunity for individuals who relish operational challenges and enjoy problem-solving in a fast-paced cloud environment, seeing their projects through to fruition.KEY RESPONSIBILITIESExhibit strong pod-level troubleshooting capabilities in AKS/EKS (going beyond mere pod restarts).Analyze performance issues pertaining to applications and databases (RDS, MySQL).Conduct thorough investigations into application performance issues (Java, Grails, Hibernate), identifying root causes and proposing solutions.Supervise monitoring of our SaaS applications and their underlying infrastructure (Kubernetes on AWS and Azure, VPN connections, customer applications, Elastic Search, MySQL) for alerts and performance discrepancies.Possess a solid understanding of fundamental computing concepts such as DNS, IP addressing, Networking, and LDAP.

THE POSITIONJoin our dynamic team as a Senior Product Security Engineer, where your expertise will be pivotal in safeguarding our AI-driven software solutions. You will collaborate closely with engineering teams to identify and mitigate security vulnerabilities across modern web, mobile, cloud, and AI platforms. Additionally, you will contribute to the design and implementation of intelligent automation tools that streamline security processes and enhance developer productivity. This role strikes a balance between hands-on product security engineering and the development of scalable security automation, offering you the opportunity to secure cutting-edge AI technologies while influencing the evolution of our Product Security practices.As a valued team member, you may also be asked to take on additional responsibilities as needed to adapt to the evolving business landscape.THE GAME PLANEvery team member plays a crucial role in our success.Be part of a cutting-edge security engineering team that empowers secure, reliable AI applications and products.Integrate security within product development teams to establish and execute secure design principles for distributed and AI-integrated systems.Perform comprehensive security evaluations, including penetration testing, code reviews, threat modeling, and architectural assessments.Deliver AI/LLM-centric threat assessments and analyze risks associated with model integrations, data flows, and external AI services.Recognize recurring security review patterns and develop automation to optimize lower-risk scenarios.Create and enhance internal tools and workflows that expedite security evaluations.Formulate structured, scalable review processes that uphold thoroughness while increasing efficiency.Collaborate with technology leaders to set metrics that reflect both security posture and review effectiveness.Work with development and operations teams to refine modern product security standards and guidelines.Document, maintain, and continuously enhance processes related to key systems.Perform other duties as assigned.

Smarsh supports organizations in regulated sectors by helping them manage risk and gain insight from digital communications. Over 6,500 clients rely on Smarsh to spot compliance, legal, and reputational risks across more than 80 communication channels. The company’s work helps clients avoid regulatory penalties and negative publicity. Smarsh has earned recognition from Gartner and Forrester for its innovation and has appeared on the Inc. 5000 list every year since 2008. Role overview The Senior Technical Support Engineer I provides dedicated support for key customers in Atlanta. Acting as an Account Manager for select clients, this role leads weekly status meetings with stakeholders to monitor progress and address any concerns. Beyond handling support cases, the engineer is responsible for delivering service that aims to exceed customer expectations. Location Atlanta

Join Our TeamAbout StripeStripe is a leading financial infrastructure platform designed to empower businesses. From global enterprises to innovative startups, millions rely on Stripe to facilitate payment processing, enhance revenue, and unlock new business potential. Our mission is to elevate the GDP of the internet, presenting you with a unique opportunity to make a significant impact on the global economy while engaging in some of the most meaningful work of your career.Your RoleAs a vital member of our expanding global Product Support team, you will play a key role in delivering outstanding user experiences. This position transcends basic troubleshooting; it involves leveraging your technical skills, analytical capabilities, and project management expertise to strategically enhance our support systems, processes, and product quality.You will take ownership of intricate technical user issues and collaborate with cross-functional teams, including Engineering and Product, to drive them to resolution. Your proficiency in SQL and APIs will enable you to effectively engage with these teams, analyze data to inform decisions, and propose solutions that enhance operational efficiency. Your focus will be on scaling support operations, improving user experiences, and driving continuous enhancements that align with Stripe’s core metrics, including Consumer Satisfaction (CSAT), Contact Rate, and Service Level Agreements (SLA).Key ResponsibilitiesInvestigate and resolve complex technical issues through direct user engagement (email and phone), utilizing SQL for data extraction and interpretation along with your knowledge of API documentation.Build expertise in our products and platform while collaborating closely with Engineering, Product, and Operations teams to diagnose and resolve user challenges.Optimize and scale support processes to boost efficiency and enhance user experience, utilizing data-driven insights and metrics.Initiate and lead continuous improvement projects aimed at achieving key performance indicators like Consumer Satisfaction (CSAT), Contact Rate, and SLA compliance.Develop and refine documentation to empower users to resolve issues independently, minimizing reliance on support teams.Work collaboratively with Product and Engineering teams to proactively enhance the platform based on user feedback, ensuring lasting product reliability.Lead cross-functional initiatives to identify inefficiencies in current processes and implement improvements.

About the Role Keyfactor Inc. is looking for an IT Support Engineer in Atlanta, Georgia. This role focuses on delivering technical support to clients, working to keep their systems reliable and efficient. The position plays a key part in upholding the company’s reputation for quality service and technical know-how. What You Will Do Respond to client technical issues and troubleshoot system problems Work to resolve support requests efficiently and professionally Help maintain smooth operation of client systems Who We’re Looking For Experience providing technical support in an IT environment Strong problem-solving skills and attention to detail Clear communication with both technical and non-technical users

Location: On-site at Atlanta Office (5 days a week) Address: 7000 Central Pkwy, Atlanta, GA 30328 Our Mission At Saviynt, we go beyond merely troubleshooting devices; we are an essential part of a high-performance, FedRAMP-compliant tech ecosystem. As our IT Support Engineer, you will serve as the primary support for our internal teams, ensuring our technology operates seamlessly, securely, and efficiently, just like the exceptional services we deliver to our clients. Whether you are adept at macOS or a Windows enthusiast, you will be the expert who keeps everything running smoothly. Enjoy the freedom to tackle problems independently with the support of our senior engineers for more intricate challenges.

About the Role Rithumliboard is hiring a Senior Product Manager based in Atlanta or working remotely. This role leads product strategy, shapes roadmaps, and oversees execution to bring new solutions to customers. The Senior Product Manager partners with teams across the company to keep products aligned with Rithumliboard’s vision and goals. What You Will Do Develop and communicate product strategy Define and manage product roadmaps Drive projects from concept through launch Work with engineering, design, and other teams to deliver on product goals Ensure products meet customer needs and support company objectives What We Look For Experience managing products through the full lifecycle, from idea to launch Strong analytical and problem-solving skills Interest in technology and product innovation Attention to detail and a strategic mindset Ability to collaborate with cross-functional teams Location This position is open to candidates in Atlanta or remote within the United States.

About AeroVect AeroVect builds autonomous technology for ground handling, changing how airlines and service providers manage daily airport operations. Backed by top venture capital firms in aviation and autonomous driving, AeroVect serves major airlines and ground handling companies worldwide. Learn more at www.aerovect.com. Role Overview: Senior Technical Product Manager, Fleet Operations The Senior Technical Product Manager for Fleet Operations leads the strategy, roadmap, and product development for AeroVect’s Autonomous Ground Support Equipment (AGSE) vehicles. This position focuses on building and scaling remote assistance frameworks, dispatch systems, and fleet monitoring tools to support the reliable operation of AGSE services at scale. Success in this role requires a blend of technical product management skills, user empathy, and clear communication. The Product Manager gathers input from airline and airport clients, as well as internal operators, and translates those needs into a prioritized product roadmap. Responsibilities include turning user requirements into high-level system designs and actionable specifications for engineering teams. Collaboration with UX, infrastructure, autonomy, and operations teams is central to delivering products that are both intuitive and reliable. Key Responsibilities Set and manage the Fleet Operations product strategy and roadmap Own a comprehensive roadmap covering remote assistance, dispatch, and fleet management systems. Serve as the customer advocate by gathering and analyzing feedback from airline and airport clients, as well as internal stakeholders, to guide priorities. Define phased product milestones that deliver value and use analytics to support ongoing, data-driven development. Lead technical implementation for real-time and infrastructure-heavy systems Work with Systems Engineering to break down product requirements into system specifications, test plans, and clear acceptance criteria. Participate in system design discussions with infrastructure teams to align technical frameworks with product goals and operational needs. Coordinate with Program Management to ensure smooth project execution. Location Atlanta - Hybrid

Role Overview Formlabs is looking for a Customer Support Field Engineer based in Atlanta, GA. This role focuses on supporting customers who use our advanced 3D printing technology. The position combines hands-on technical troubleshooting with direct customer interaction. What You Will Do Provide technical support for Formlabs 3D printers and related products Work directly with customers to resolve hardware and software issues Collaborate with team members to deliver timely solutions and improve customer satisfaction Help customers get the most out of their Formlabs products by sharing best practices and technical guidance About the Team Join a group that values collaboration and customer care. The team works closely together to solve problems and ensure customers have a positive experience with Formlabs technology.

Role overview Flock Safety is seeking a Hardware Support Engineer in Atlanta, GA to focus on aviation hardware. The position centers on supporting the reliability and performance of hardware used in flight safety systems. What you will do Troubleshoot and resolve hardware issues in aviation systems alongside cross-functional teams Provide direct support to clients to ensure hardware functions as intended Assist in maintaining and improving the reliability of flight safety hardware Impact This role is essential for keeping aviation hardware dependable and effective, directly supporting the safety of flight operations.

Join Geotab as a Regional Senior Product Manager and lead the development and implementation of innovative product strategies that enhance our market presence and drive customer satisfaction. In this pivotal role, you will collaborate with cross-functional teams, analyze market trends, and ensure alignment with our business goals.

Join our dynamic team as a Cisco Support Engineer in Atlanta! In this vital role, you will provide expert support for Cisco products and solutions, ensuring customer satisfaction and optimal performance. Your skills will contribute to innovative projects while you collaborate with a team of dedicated professionals in a fast-paced environment.

We are looking for a dynamic and experienced Senior Support Account Manager to join our team at Saviynt. In this role, you will be the primary point of contact for our clients, ensuring their needs are met and expectations exceeded. Your expertise will help drive customer satisfaction and retention while collaborating closely with various internal teams to deliver exceptional service.The ideal candidate will have a strong background in account management and customer support, with a passion for helping clients succeed. You will be instrumental in identifying opportunities for improvement and advocating for client needs within the organization.

Become a Change Agent at Axon.At Axon, we are dedicated to our mission of Protecting Life. Our team is made up of innovators tackling the most pressing safety and justice challenges through our integrated ecosystem of devices and cloud-based software. Collaboration is at our core, as we engage with honesty and empathy, valuing the diverse viewpoints from our customers, communities, and each other.Working at Axon is dynamic, rewarding, and significant. You will have the chance to take the lead and create a genuine impact. Here, you will constantly evolve while contributing to a mission that truly matters in a company where your contributions are valued.Your ContributionAs a Senior Software Product Manager at Axon, you will be at the forefront of defining and delivering groundbreaking software products that revolutionize the operations of public safety and justice organizations. Collaborating with engineering, design, go-to-market, and customer success teams, you will deliver high-quality, user-focused solutions that address real-world challenges.We seek a seasoned product manager who excels in transforming ambiguity into clarity, navigating between immediate achievements and long-term aspirations, while fostering alignment among stakeholders with varied perspectives. In this role, you will have the opportunity to influence key product domains, from initial ideation to execution and growth.Role OverviewLocation: This position is based in our Atlanta, GA Office and adheres to a hybrid working model. Team members are expected to work onsite from Tuesday to Friday, with the flexibility to work remotely on Mondays unless a workplace accommodation has been approved. We believe that collaboration ignites innovation, and our in-office culture is crafted to promote impactful teamwork, mentorship, and collective success.Reports to: Director of Product ManagementDirect Reports: NoneDefine and uphold the vision, strategy, and roadmap for designated software product areas.Convert customer needs and market insights into actionable product requirements and user stories.Collaborate with engineering and design teams to create software features that enhance user outcomes.Assist in prioritization decisions by evaluating scope, usability, performance, and delivery timelines.Gather and analyze customer feedback, product usage metrics, and market trends to steer product direction.Communicate product updates and progress to stakeholders throughout the organization succinctly.Track product performance and advocate for enhancements.

At NiCE Systems, we embrace challenges and push boundaries. We are ambitious innovators and dedicated competitors, committed to achieving excellence. If you thrive on challenges and aspire to make a significant impact, we have the perfect career opportunity for you.The Technical Support Engineer will provide expert technical assistance to resolve end-users' connectivity issues with the NiCE product suite. Key responsibilities include troubleshooting and diagnosing escalated customer inquiries, collaborating in a consultative manner to deliver beneficial solutions, and working cross-departmentally to ensure a seamless experience that meets our customers' needs. Our highly skilled Technical Support team is dedicated to providing exceptional client support in resolving complex issues through various communication channels, including email, chat, and voice.As a Technical Support Engineer, your typical day may involve:Managing tickets via a web-based system, email, voice, or chatValidating ticket prioritization and keeping users informed of progressResolving end-user issues related to applicationsDocumenting and routing incidents to specialized teamsProviding resolution and recovery of incidentsMaintaining accurate records of all actions taken in the ticketing systemAdditionally, you will escalate incidents as necessary, troubleshoot VoIP, T1, DS3, Ethernet, OC-X, and Toll-Free services, monitor incidents with third-party providers, analyze logs for troubleshooting, and review network diagrams. Flexibility in schedule and on-call services is expected, along with effective communication with both internal and external customers.

Role overview The Senior Product Marketing Manager at OneTrust plays a central part in shaping how products are presented and received in the market. Based in Atlanta, Georgia, this position carries responsibility for guiding strategic projects, crafting clear product messaging, and managing marketing programs that reach key customer groups. What you will do Lead projects that influence how OneTrust products are viewed and adopted by the market Create and manage strategies for product positioning Plan and run marketing programs tailored to specific customer segments Contribute to brand awareness and drive customer engagement efforts

Why Choose Entersekt? Established over 16 years ago, Entersekt has garnered recent investments from Accel-KKR, establishing itself as a pioneering force in digital banking fraud prevention and payment security. Our offerings encompass mobile authentication, mobile app security, and 3D Secure authentication tailored for issuers, acquirers, and payment networks, backed by a proven track record of success across multiple continents. At Entersekt, we empower secure digital transactions for leading financial institutions worldwide, aspiring to create a world where digital transactions are seamless and worry-free. Our platform currently safeguards the digital transactions of over 210 million active users and boasts 120 active patents that highlight our commitment to innovation in digital security, payments, and user experience. With a diverse product portfolio and an ambitious roadmap, Entersekt is strategically positioned for continued global expansion, particularly in the North American and European markets.Job OverviewCollaborate with technical and functional teams at Digital Banking customers, banks, and development partners to ensure cohesive alignment and seamless execution throughout the product development lifecycle.Engage with Sales, Commercial, Marketing, and Partnership teams to provide demo and sales support, effectively bridging the gap between the technical intricacies of Entersekt’s product and its compelling value proposition.Act as a liaison between USA field teams and South Africa-based engineering and operations teams, fostering a collaborative environment to enhance product agility and effectiveness.Participate in product strategy and solution architecture sessions multiple times a week.Transform the strategic product vision into tangible product enhancements or critical features.Accelerate prototyping, sales support, and product strategy, particularly for Banking platforms and Digital Banking integrations, to leverage emerging market opportunities.Lead daily stand-up meetings to...

Upbound develops infrastructure platforms tailored for the Agentic AI Era. As the creators and main maintainers of Crossplane, the team drives the Intelligent Control Plane, a platform that makes infrastructure programmable, autonomous, and composable. The company’s mission centers on providing AI-native enterprises with a platform for provisioning, operating, and adapting infrastructure at scale. Upbound works to help teams optimize their platforms for both human operators and AI agents. Partnerships include major cloud providers, independent software vendors, and open-source communities, all focused on helping organizations move faster and operate with greater confidence. Upbound supports Fortune 500 companies and platform engineers across more than 100 countries. Crossplane has been downloaded over 100 million times and is trusted by more than 1,000 teams worldwide. Upbound is Series B funded, with $69M raised from investors such as GV (formerly Google Ventures), Altimeter Capital, and Intel Capital. More information is available at upbound.io.