Technical Support Analyst (L2/L3) - Linux & SQL

Join Banyan Software as a Technical Support Analyst where you will play a crucial role in providing high-level technical assistance for our Linux and SQL environments. You will be responsible for troubleshooting complex issues, guiding customers through technical problems, and ensuring their satisfaction with our products.As part of our dynamic team, you will collaborate with developers to identify and resolve software bugs, and participate in the continuous improvement of our support processes. This position requires a blend of technical expertise and excellent communication skills to provide top-notch support to our clients.

Join our dynamic team as a Linux Support Technician, where you'll play a crucial role in supporting our manufacturing operations. Your expertise in Linux systems will help ensure seamless operations and contribute to our mission of advancing technology for defense and security.In this role, you will be responsible for troubleshooting, maintaining, and optimizing Linux servers and applications, working closely with other IT professionals to deliver exceptional service. Your contributions will directly impact our ability to deliver cutting-edge solutions.

SQL Database Administrator / Systems AnalystEmployment Type: Full Time, Mid-levelDepartment: Information TechnologyJoin CGS as a SQL Database Administrator / Systems Analyst where you will play a pivotal role in delivering comprehensive technical support for a significant Federal agency initiative.At CGS, we unite passionate, skilled, and innovative individuals to tackle the most pressing challenges faced by the government using state-of-the-art technology. We seek candidates who are eager to drive government innovation, value teamwork, and can proactively identify the needs of stakeholders.We pride ourselves on fostering a supportive environment for our employees, offering numerous opportunities for professional development and growth.

Smarsh supports organizations in regulated sectors by helping them manage risk and gain insight from digital communications. Over 6,500 clients rely on Smarsh to spot compliance, legal, and reputational risks across more than 80 communication channels. The company’s work helps clients avoid regulatory penalties and negative publicity. Smarsh has earned recognition from Gartner and Forrester for its innovation and has appeared on the Inc. 5000 list every year since 2008. Role overview The Senior Technical Support Engineer I provides dedicated support for key customers in Atlanta. Acting as an Account Manager for select clients, this role leads weekly status meetings with stakeholders to monitor progress and address any concerns. Beyond handling support cases, the engineer is responsible for delivering service that aims to exceed customer expectations. Location Atlanta

At NiCE Systems, we embrace challenges and push boundaries. We are ambitious innovators and dedicated competitors, committed to achieving excellence. If you thrive on challenges and aspire to make a significant impact, we have the perfect career opportunity for you.The Technical Support Engineer will provide expert technical assistance to resolve end-users' connectivity issues with the NiCE product suite. Key responsibilities include troubleshooting and diagnosing escalated customer inquiries, collaborating in a consultative manner to deliver beneficial solutions, and working cross-departmentally to ensure a seamless experience that meets our customers' needs. Our highly skilled Technical Support team is dedicated to providing exceptional client support in resolving complex issues through various communication channels, including email, chat, and voice.As a Technical Support Engineer, your typical day may involve:Managing tickets via a web-based system, email, voice, or chatValidating ticket prioritization and keeping users informed of progressResolving end-user issues related to applicationsDocumenting and routing incidents to specialized teamsProviding resolution and recovery of incidentsMaintaining accurate records of all actions taken in the ticketing systemAdditionally, you will escalate incidents as necessary, troubleshoot VoIP, T1, DS3, Ethernet, OC-X, and Toll-Free services, monitor incidents with third-party providers, analyze logs for troubleshooting, and review network diagrams. Flexibility in schedule and on-call services is expected, along with effective communication with both internal and external customers.

Join Axon and be a Force for Good.At Axon, our mission is to Protect Life. As explorers, we tackle society's most pressing safety and justice challenges with our suite of devices and cloud-based software. We believe collaboration is key; we nurture open communication and embrace diverse perspectives from our customers, communities, and each other.Life at Axon is dynamic, challenging, and impactful. Here, you'll take ownership and drive meaningful change. Experience continuous personal growth while contributing to a mission that truly matters at a company where your contributions are valued.Your ImpactAs the Director of Technical Support, you will play a pivotal role in scaling and enhancing our Tier 1 Technical Support team to cater to a rapidly expanding global customer base. You will outline the strategic vision, organizational structure, and operational framework necessary to provide consistent, high-quality support at scale.In this capacity, you will lead through leaders, foster operational excellence, and innovate the use of AI and automation to revolutionize support delivery. You will collaborate with Product, Engineering, Sales, and Customer Success teams to ensure a seamless, customer-focused experience while cultivating a high-performing, future-ready organization.What You’ll DoLocation: Peachtree Corners, GA (Greater Atlanta Area) / Scottsdale, AZReports to: Sr. Director, Global SupportDirect Reports: 15, including 1-2 Team LeadsOperations Leadership:Guide and mentor technical support leaders and their teams, offering strategic direction, coaching, and organizational insight.Enhance functional KPI performance in alignment with departmental and corporate objectives.Ensure escalations are resolved effectively, which may involve coordination with other departments such as sales, customer success, and accounting.Analyze, manage, and implement performance metrics, scorecards, and reporting to evaluate team and individual performance.Quality Assurance, Training, and Process Improvement:Examine top issues and trends from Salesforce, JIRA, and other systems to pinpoint improvement and training opportunities.Partner with the training team and senior department leadership to develop QA and training strategies that ensure program effectiveness.Identify areas for improvement and spearhead process optimization initiatives to enhance efficiency and customer satisfaction.

Join ThermalWorks LLC as a Technical Support Specialist, where you'll collaborate closely with the Director of Service to be the frontline of our Technical Service organization. Your responsibilities will include providing first-response support, system validation, and accurately capturing high-quality data during significant events. Beyond core monitoring and escalation tasks, you will also cater to customer experience (CX) requirements, ensuring seamless operation across time zones. This execution-focused role operates within established boundaries to facilitate safe and timely decision-making by Technical Service leadership. We seek an individual who is agile, professional, and capable of handling confidential information while thriving in a dynamic environment.At ThermalWorks, we prioritize efficiency and aim for smooth operations. Our mission is to deliver integrated cooling solutions for data centers and commercial buildings that significantly lower energy demand, reduce water usage, and decrease cooling costs. Our innovative solutions lead the industry by outperforming traditional air- and water-cooled systems regardless of climate conditions.We value sustainability and innovation, which is why we are selective in our hiring process. Trust, communication, reliability, and self-motivation are essential attributes for our team members. We are on the lookout for creative thinkers and high performers who are eager to make a positive impact. We offer flexibility and limitless growth opportunities to those who can leverage their skills and talents to create value. As part of the Endeavour Energy, LLC family, you'll join a diverse, passionate group dedicated to making a difference for both people and the planet. Are you ready to embark on this journey with us?

CapTech Consulting is hiring a Senior Technical Business Systems Analyst in Atlanta. This position plays a key part in connecting technical solutions with business goals, helping clients reach strong results through technology. Role overview The Senior Technical Business Systems Analyst gathers and analyzes business requirements, translates them into clear system specifications, and works closely with cross-functional teams. The role involves shaping project direction and supporting the delivery of effective solutions for clients. What you will do Collect and document business requirements from stakeholders Analyze requirements to design detailed system specifications Collaborate with technical and business teams to ensure solutions meet client needs Contribute insights that influence project direction and outcomes Location This position is based in Atlanta.

Join our dynamic team as a Senior SQL Database Developer in Atlanta, where you will play a pivotal role in designing, implementing, and maintaining robust database solutions to ensure optimal performance and security. In this role, you will collaborate with cross-functional teams to deliver innovative data solutions that drive business success.

Accordion is looking for an AI Support Analyst to help advance AI projects across the company. This position involves working with multiple departments to identify their needs and support ongoing AI initiatives. Role overview This role centers on using analytical skills to provide data-driven solutions. The AI Support Analyst will collaborate with teams throughout the organization, aiming to improve AI capabilities and contribute to more efficient processes. Key responsibilities Support AI initiatives by analyzing data and identifying opportunities for improvement Work with different departments to understand their requirements Help deliver solutions that enhance AI-driven outcomes for clients Locations This position is available in Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, and San Francisco.

Join Axon and Make a Difference.At Axon, we are dedicated to the mission of Protecting Life. We tackle society's most pressing safety and justice challenges through our innovative ecosystem of devices and cloud-based software. Our collaborative approach fosters open communication and diverse perspectives, enriching our connections with customers and communities alike.Life at Axon is dynamic, challenging, and rewarding. Here, you will take ownership and make a tangible impact, growing alongside a team committed to a purpose that truly matters.Location: Peachtree Corners, GA, United States (Greater Atlanta Area)Reports to: Senior Manager, Technical SupportDirect Reports: N/A

Join our dynamic team at Radiant Info Systems Ltd as a Red Hat Linux Administrator. In this role, you will be responsible for managing and optimizing our Red Hat Linux environments, ensuring system stability, security, and performance. You will collaborate with cross-functional teams to implement innovative solutions and troubleshoot issues as they arise.

Join Info-Ways as a Senior Analyst in Applications Support, where your expertise will drive critical applications management and support. In this role, you will collaborate with cross-functional teams to enhance application performance, resolve technical issues, and ensure seamless user experiences. Your analytical skills will help us optimize processes and improve service delivery.

Join our dynamic team at Sonsoft Inc. as a PL/SQL Developer. In this role, you will be responsible for designing, developing, and maintaining PL/SQL applications to support our business objectives. Your expertise will contribute to optimizing database performance and ensuring data integrity.We are looking for a motivated individual with a passion for technology and a desire to grow within a collaborative environment.

Join dstaff as a Senior SQL Server Database Administrator, where you will play a pivotal role in optimizing and managing our SQL Server databases. In this dynamic position, you will leverage your expertise to ensure high performance and availability of our database systems, support development teams, and drive best practices in database management. Your contributions will directly impact the efficiency and reliability of our data architecture.

Join our dynamic team at dstaff as a Senior SQL Server Database Administrator. In this pivotal role, you will be responsible for managing and optimizing our SQL Server databases to ensure maximum performance and reliability. You will engage in database design, implementation, and maintenance, while troubleshooting and resolving any issues that arise.Your expertise will help us maintain our data integrity and security, while providing support to our development teams. If you are passionate about database technologies and looking to make an impact in an innovative environment, we encourage you to apply!

Become a Force for Good with Axon.At Axon, we are dedicated to our mission of protecting life. We tackle critical safety and justice challenges using our innovative devices and cutting-edge cloud software. Collaboration is key to our success; we foster open communication and value diverse perspectives from our customers, communities, and each other.Join us at Axon, where the work is fast-paced and impactful. Here, you'll have the opportunity to take ownership of your projects and contribute to meaningful change while growing in your career at a company that values you.Your Contribution:As a Networking Technical Support Specialist, you will deliver exceptional technical assistance to Axon Fusus customers through various channels, including phone, email, and chat. This role is centered on customer service, providing solutions related to hardware and software, while striving to meet and exceed performance and quality standards.

Join Our Customer Success Team at TractianAt Tractian, our Customer Success team plays a pivotal role in driving renewals and expansion, ensuring long-term value, retention, and growth for our global clientele. We pride ourselves on fostering strong relationships with industry leaders such as Hyundai, Bosch, and Kraft Heinz, helping them achieve outstanding success with Tractian’s innovative solutions. Our team, recognized as trailblazers in industrial technology, is dedicated to delivering immediate returns on investment, building lasting partnerships, and achieving exceptional net revenue retention. Every member of our team is empowered to make a significant impact, celebrated for their excellence, and supported in creating enduring value for our customers.Key ResponsibilitiesAs a Technical Support Engineer, you will take the lead in troubleshooting mechanical challenges, providing efficient solutions, and ensuring outstanding customer satisfaction. You will collaborate with our development team to enhance our products, offer remote support through Helpdesk and email, and meticulously document all actions within HubSpot CRM. Furthermore, you will create support materials and share your knowledge to elevate technical reliability and drive customer success.

Company Overview Shift4 (NYSE: FOUR) simplifies complex payment systems for businesses worldwide. The company supports billions of transactions each year across a wide range of industries. More information is available at www.shift4.com. Role Overview The Senior Technical Business Analyst - Business Intelligence Focus will join Shift4’s Information Technology Group. This role centers on gathering and interpreting business requirements, then translating them into actionable insights that support information flow throughout the company. The analyst will work closely with stakeholders to define, validate, and deliver business intelligence (BI) solutions. Strong analytical skills, technical expertise, and clear communication are essential to ensure solutions align with organizational goals. This role requires onsite work at one of these Shift4 offices: Tampa, FL; Atlanta, GA; Las Vegas, NV; or Center Valley, PA.

Join Artech Information Systems LLC as a Deskside Support Technician in Atlanta. We are seeking a dedicated professional to provide exceptional technical support to our clients and enhance their user experience. In this role, you will troubleshoot hardware and software issues, assist with installations, and ensure that our clients receive top-notch service.