Technical Support Engineer at Tractian | Atlanta, GA

Join Our Customer Success Team at TractianAt Tractian, our Customer Success team plays a pivotal role in driving renewals and expansion, ensuring long-term value, retention, and growth for our global clientele. We pride ourselves on fostering strong relationships with industry leaders such as Hyundai, Bosch, and Kraft Heinz, helping them achieve outstanding success with Tractian’s innovative solutions. Our team, recognized as trailblazers in industrial technology, is dedicated to delivering immediate returns on investment, building lasting partnerships, and achieving exceptional net revenue retention. Every member of our team is empowered to make a significant impact, celebrated for their excellence, and supported in creating enduring value for our customers.Key ResponsibilitiesAs a Technical Support Engineer, you will take the lead in troubleshooting mechanical challenges, providing efficient solutions, and ensuring outstanding customer satisfaction. You will collaborate with our development team to enhance our products, offer remote support through Helpdesk and email, and meticulously document all actions within HubSpot CRM. Furthermore, you will create support materials and share your knowledge to elevate technical reliability and drive customer success.

Join the Sales Team at TRACTIANAt TRACTIAN, our Sales team is the heartbeat of our revenue generation, identifying new opportunities, securing prestigious clients such as Hyundai, Bosch, and Kraft Heinz, and nurturing our existing relationships. Supported by visionary investors with a history of creating unicorns, TRACTIAN is on the brink of redefining the landscape of industrial technology. Honored on Forbes' AI 50 list for 2024 and recognized in the 98th percentile by RepVue for inbound leads, we provide exceptional value—enhancing machine reliability, ensuring immediate returns on investment, and achieving outstanding revenue retention akin to the leading tech companies. Here at TRACTIAN, we celebrate and reward our top performers, empowering them to surpass their targets.Your RoleAs a Sales Engineer for Smart Trac at TRACTIAN, you will play a pivotal role in promoting our cutting-edge tracking and monitoring solutions. Your technical acumen will enable you to discern client requirements in asset tracking and maintenance, showcasing how Smart Trac delivers unmatched solutions. You will facilitate the sales journey from the initial engagement to successful implementation, utilizing HubSpot CRM for effective client relationship management.

Engineering at TractianAt Tractian, our Engineering team is leading the way in creating state-of-the-art infrastructure, technologies, and products to leverage the potential of IoT data. Our skilled engineers work collaboratively to develop resilient systems, innovative solutions, and scalable platforms that are pivotal to Tractian's growth. We play a crucial role in influencing the company's strategic decisions, enhancing operational efficiency, and providing outstanding experiences for our users.Your RoleAs a Data Infrastructure Engineer, you will be tasked with designing and implementing single-tenant database solutions that ensure secure data control for our customers. You will lead the transition of our multi-tenant infrastructure to a partitioned architecture, enhance SQL performance, and tackle complex database challenges. Your contributions will be vital in establishing scalable, dependable systems that empower customers with secure and innovative solutions.

Join Our Sales Team at TRACTIANAt TRACTIAN, our Sales team is the key driver of revenue growth, responsible for creating new opportunities, securing prestigious clients such as Hyundai, Bosch, and Kraft Heinz, and nurturing our existing relationships. Supported by strategic investors with a proven history of building unicorns, TRACTIAN is set to redefine standards in industrial technology. Honored on the Forbes AI 50 list in 2024 and recognized in the 98th percentile by RepVue for inbound leads, we provide exceptional value—enhancing machine reliability, ensuring quick returns on investment, and achieving industry-leading revenue retention comparable to top tech companies. At TRACTIAN, we celebrate our top performers by recognizing, rewarding, and empowering them to exceed their goals.Your RoleAs a Regional Sales Manager, you will take charge of the revenue performance in your region by leading and mentoring a high-performing team of Account Executives. You will be responsible for effective pipeline management, precise forecasting, and successful deal execution while coaching team members on enterprise-level sales strategies. Collaborating closely with Sales Engineering and Customer Success teams, you will assist industrial clients in modernizing their maintenance and reliability operations through TRACTIAN’s innovative technology solutions.

Join Our Marketing Team at TRACTIAN At TRACTIAN, our Marketing team unifies Growth, Branding, and Product Marketing to deliver an exceptional end-to-end experience tailored for our technical audience. By collaborating closely with Sales, Product, and Customer Success teams, we ensure our messaging and visuals enhance every phase of the customer journey—from initial awareness to deep engagement and lasting value. Our commitment to excellence drives us to produce clear, compelling, and visually impactful materials that highlight TRACTIAN’s technical expertise and transformative solutions. Your Role and Responsibilities As the Field Marketing Manager, you will spearhead localized marketing initiatives designed to boost brand awareness, generate leads, and cultivate the sales pipeline. You'll take the lead in planning and executing events such as trade shows, webinars, in-person activations, and strategic partnerships aimed at engaging key decision-makers within the industrial sector. Collaborating cross-functionally with Sales, Product Marketing, and Demand Generation teams, you will ensure alignment and maximize the effectiveness of our field marketing strategies.

Join the Sales Team at TractianAt Tractian, our Sales team is the catalyst for growth, driving revenue by cultivating new opportunities and building lasting relationships with prestigious clients such as Hyundai, Bosch, and Kraft Heinz. Supported by seasoned investors renowned for their success in developing unicorns, Tractian is on the verge of redefining standards in industrial technology. Having earned a spot on the Forbes AI 50 list in 2024 and achieving a remarkable 98th percentile ranking by RepVue for inbound leads, we are committed to delivering unparalleled value—enhancing machine reliability, providing immediate ROI, and achieving exceptional revenue retention akin to the best in the tech industry. Here at Tractian, high achievers are acknowledged, rewarded, and empowered to surpass their targets.Your RoleAs a Business Development Representative (BDR), you will be instrumental in propelling our company's revenue growth through strategic engagement with clients and market expansion initiatives. Your responsibilities will include identifying and nurturing business opportunities, upselling to existing clients, and making significant contributions to our overall sales and revenue objectives. Utilizing your knowledge of software solutions and HubSpot CRM, you will strive to surpass quotas and support our ambitious growth strategy.

Join Our Customer Success Team at TractianAt Tractian, our Customer Success team is pivotal to driving renewals and expansion, playing a key role in maximizing lifetime value, retention, and growth within our diverse global customer base. By cultivating strong relationships with industry giants such as Hyundai, Bosch, and Kraft Heinz, we empower our Enterprise clients to realize exceptional success through our innovative solutions. As leaders in industrial technology, we pride ourselves on delivering immediate ROI, fostering long-term partnerships, and achieving world-class net revenue retention. Every team member at Tractian is encouraged to make a substantial impact, recognized for their excellence, and supported in generating lasting value for our customers.Key ResponsibilitiesAs a Customer Success Manager at Tractian, you will oversee customer projects in the manufacturing maintenance sector. You will be instrumental in ensuring customer satisfaction and fostering expansion by promoting operational excellence and enhancing reliability programs.

Sales at TractianJoin the dynamic Sales team at Tractian, the powerhouse behind our revenue growth. We are dedicated to generating innovative opportunities, securing prestigious clients such as Hyundai, Bosch, and Kraft Heinz, and enhancing our relationships with existing accounts. Supported by visionary investors who have a history of building unicorns, Tractian is on the brink of setting new industry standards in industrial technology. Recognized on the Forbes AI 50 list in 2024 and achieving a remarkable ranking in the 98th percentile by RepVue for inbound leads, we provide unmatched value—enhancing machine reliability, ensuring immediate ROI, and achieving exceptional revenue retention that rivals the best in the tech sector. At Tractian, high achievers are acknowledged, rewarded, and empowered to surpass their targets.Your RoleAs an Account Development Representative (ADR), your primary objective will be to propel the company’s revenue expansion through strategic client engagement and market outreach. You will identify and cultivate business opportunities, upsell to current clients, and play a vital role in achieving our sales and revenue objectives. Utilizing your knowledge of software solutions and HubSpot CRM, your mission will be to surpass quotas and contribute to Tractian’s ambitious growth agenda.

Join the Sales Team at Tractian!At Tractian, our Sales team is the heartbeat of revenue generation, creating new opportunities and securing prestigious clients such as Hyundai, Bosch, and Kraft Heinz. With the support of seasoned investors known for nurturing unicorns, Tractian is on the brink of redefining the industrial technology landscape. Honored in the Forbes AI 50 list for 2024 and recognized in the top tier by RepVue for inbound lead generation, we provide exceptional value—enhancing machine reliability, offering immediate ROI, and achieving industry-leading revenue retention comparable to the best in tech. We celebrate and reward our top achievers, empowering them to exceed their sales objectives.Role OverviewAs a Sales Development Representative (BDR), your primary responsibility will be to propel our revenue growth through strategic client interactions and market expansion. You will identify and cultivate new business opportunities, upsell to existing clients, and play a pivotal role in achieving our sales targets. Utilizing your knowledge of software solutions and HubSpot CRM, you will strive to surpass quotas and contribute to our ambitious growth strategy.

Join the GTM Engineering Team at TRACTIANAt TRACTIAN, our Go-To-Market (GTM) Engineering Team plays a vital role in supporting our operations across the US, Brazil, and Mexico. We are at the forefront of creating the data infrastructure, systems, and processes that enhance our GTM efforts and directly influence our customer interactions.Your RoleAs a Software Engineer specializing in Demo Infrastructure at TRACTIAN, you will be responsible for overseeing the technical demo infrastructure that showcases our product to clients. This role requires you to perform as a full-stack engineer, developing and maintaining the systems, data pipelines, and integrations necessary for creating realistic and scalable demo environments. Your contributions will empower our sales teams to deliver exceptional demos that secure client agreements.

Join the Customer Team at TRACTIAN!At TRACTIAN, our Customer Team is pivotal in driving renewals and scaling growth for our diverse global clientele. We are proud to partner with industry giants such as Hyundai, Bosch, and Kraft Heinz, ensuring our Enterprise customers achieve outstanding success with our innovative industrial technology solutions. Our commitment to delivering immediate ROI and fostering long-lasting partnerships has earned us recognition as leaders in the field, achieving exceptional net revenue retention. Every member of our team is empowered to create significant impact, rewarded for excellence, and supported in delivering enduring value to our customers.Your RoleAs a Customer Enablement Specialist, you will be the key player in ensuring a smooth onboarding process and effective execution in the field. Your primary objective will be to plan, coordinate, and deliver exceptional enablement experiences that set our customers up for success from day one. You will oversee logistics, lead impactful training sessions, and serve as the essential link between internal teams and customers. By facilitating seamless installations, providing valuable education, and offering ongoing support, you’ll significantly enhance customer satisfaction and contribute to the overall success of our Customer Success team.

Cloud Engineering at TRACTIANAt TRACTIAN, a leader in data-driven solutions, our Cloud Engineering team plays a pivotal role in establishing and maintaining resilient, secure, and scalable cloud infrastructures. This innovative team employs automation, stringent security practices, and comprehensive protocols to protect our digital assets and data infrastructure across various cloud environments. By enabling continuous integration, secure deployments, and enhanced observability, the Cloud Engineering team significantly contributes to our internal operations and client services.Key ResponsibilitiesAs a Senior Cloud Engineer, you will take charge of designing, constructing, and sustaining the company's cloud infrastructure, focusing primarily on AWS and OCI, while also engaging in select projects involving GCP and Azure. Your responsibilities will include implementing cutting-edge infrastructure solutions, embedding robust security frameworks, and ensuring streamlined deployment processes. This position demands extensive technical expertise and a proactive approach to infrastructure automation, security integration, and observability.

Join the Sales Team at TractianAt Tractian, our Sales team is the heartbeat of our revenue generation, constantly pursuing new opportunities and engaging high-profile clients such as Hyundai, Bosch, and Kraft Heinz. With the backing of visionary investors who have successfully launched unicorn companies, we are on the verge of reshaping the industrial technology landscape. We have been honored to be included in the Forbes AI 50 list for 2024 and are recognized in the 98th percentile by RepVue for inbound lead generation. Our mission is to deliver exceptional value by enhancing machine reliability, ensuring immediate ROI, and achieving unparalleled revenue retention. We celebrate our top achievers, rewarding them and empowering them to exceed their targets. At Tractian, we pride ourselves on transparency and a straightforward approach: we are focused on growth, tangible rewards, and recognition for outstanding performance.Your RoleAs a Sales Engineer for Tractian’s Overall Equipment Effectiveness (OEE) solutions, you will play a pivotal role in driving the adoption of our innovative industrial automation and production optimization technologies. Leveraging your extensive technical knowledge and sharp sales instincts, you will be essential in illustrating the value proposition of Tractian OEE. Your expertise in manufacturing processes, automation systems, and data analytics will be critical in this endeavor.

Join the GTM Engineering Team at TRACTIANAt TRACTIAN, our Go-To-Market (GTM) team operates on a global scale, providing essential support to our operations in the US, Brazil, and Mexico. We are a pivotal team dedicated to constructing the data infrastructure, systems, and processes that bolster our GTM efforts, significantly enhancing our customer experience.Your RoleAs a Data Engineer specializing in GTM at TRACTIAN, you will design and optimize our revenue data analytics infrastructure, empowering our GTM operations. Your primary responsibilities will include managing a customer data lake, automating account enrichment processes, and streamlining revenue workflows. This dynamic role requires collaboration across various functions and integrates data engineering, analytics, and GTM strategy, utilizing top-tier tools.

Join the Engineering Team at TRACTIANAt TRACTIAN, our Engineering team is dedicated to pioneering innovative infrastructure, technologies, and products that leverage the immense potential of IoT data. Our skilled engineers work collaboratively to create resilient systems, forward-thinking solutions, and scalable platforms that are key to TRACTIAN's success. We significantly influence the company’s strategic decisions, enhance operational efficiency, and ensure our customers receive outstanding experiences.Your RoleAs a GenAI Lead Engineer, you will be a vital member of the Software Team, partnering closely with developers, engineers, and product teams to orchestrate project organization, scheduling, and successful deployments. Your leadership skills will facilitate seamless coordination across various departments, ensuring objectives are met and tasks are completed proficiently. This role encompasses managing multiple components and provides the opportunity to engage in various facets of the Software Team's endeavors. You will play a crucial role in refining processes, boosting team efficiency, and directly impacting the overall success of the company.Key ResponsibilitiesProject Leadership: Strategically plan, schedule, and execute software projects on time and to the highest standards.Team Development: Oversee and mentor developers, promoting collaboration and high performance.Strategic Direction: Make critical decisions regarding backend architecture, scalability, and infrastructure.Cross-Functional Collaboration: Align software, product, engineering, and departmental objectives for flawless execution.Process Optimization: Streamline workflows, tackle technical challenges, and enhance productivity.Deployment Oversight: Ensure efficient deployments and maintain optimal system performance.Qualifications8+ years of experience in backend development with a focus on scalable system design, API architecture (DDD), and microservices (gRPC, REST), alongside expertise in databases (Postgres, MongoDB, Redis, Clickhouse) and cloud infrastructure (AWS).Proficient in TypeScript and Golang, with substantial experience in testing methodologies (unit, end-to-end, and load testing using Cypress, Playwright, k6).Skilled in containerization technologies (Docker, Kubernetes) and DevOps practices, including CI/CD pipelines, infrastructure as code (IaC), and system monitoring (Datadog, Grafana).Experience in developing and optimizing LLM applications, including Retrieval-Augmented Generation (RAG) and GPT-based solutions, with a strong foundation in deployment patterns, prompt engineering, and API integration (OpenAI, Anthropic, Gemini).Proficient in machine learning frameworks (PyTorch) and optimization techniques (quantization, model distillation).

Join the Sales Team at TractianAt Tractian, our Sales team plays a pivotal role in driving revenue, forging new business opportunities, and nurturing relationships with renowned clients such as Hyundai, Bosch, and Kraft Heinz. With the support of strategic investors known for building unicorns, Tractian stands ready to redefine standards in industrial technology. Proudly featured on the 2024 Forbes AI 50 list and recognized in the 98th percentile by RepVue for inbound leads, we deliver exceptional value by enhancing machine reliability, ensuring rapid ROI, and achieving remarkable revenue retention comparable to the best in tech. At Tractian, we celebrate and reward our top performers, empowering them to exceed their goals.Your ResponsibilitiesAs a Senior Sales Engineer specializing in Smart Trac at Tractian, you will be instrumental in promoting our cutting-edge tracking and monitoring solutions. Your role will involve utilizing your technical acumen to comprehend client requirements in asset tracking and maintenance, showcasing how Smart Trac delivers unparalleled solutions, and streamlining the sales process from initial engagement to successful implementation. You will utilize HubSpot CRM to efficiently manage client interactions throughout this process.

Join Axon and be a Force for Good.At Axon, we’re dedicated to Protecting Life. Our mission drives us to tackle society’s most pressing safety and justice challenges through our innovative devices and cloud software. We believe in collaboration and communication, valuing diverse perspectives from our customers, communities, and team members.Working at Axon means being part of a dynamic and impactful environment where your contributions truly make a difference. Here, you’ll seize opportunities to lead change and continuously grow as you pursue a meaningful mission at a company that values you.Your ImpactAxon is in search of a motivated and skilled Technical Support Engineer who is passionate about customer service, proficient in computer networking, knowledgeable in cloud solutions, and adept in Linux systems administration. This pivotal role involves addressing critical and escalated issues, where we seek a self-motivated individual who thrives in a fast-paced, innovative startup atmosphere focused on law enforcement and excels at troubleshooting technical challenges.

Join Tractian as a Marketing Campaign Specialist and be a pivotal part of our dynamic marketing team. In this role, you will design, implement, and optimize innovative marketing campaigns that resonate with our target audience. You'll leverage data-driven insights to enhance our marketing strategies and drive brand awareness. Your creativity and analytical skills will be crucial in executing campaigns that generate leads and elevate our market presence.

Join Axon and Make a Difference.At Axon, we are dedicated to the mission of Protecting Life. We tackle society's most pressing safety and justice challenges through our innovative ecosystem of devices and cloud-based software. Our collaborative approach fosters open communication and diverse perspectives, enriching our connections with customers and communities alike.Life at Axon is dynamic, challenging, and rewarding. Here, you will take ownership and make a tangible impact, growing alongside a team committed to a purpose that truly matters.Location: Peachtree Corners, GA, United States (Greater Atlanta Area)Reports to: Senior Manager, Technical SupportDirect Reports: N/A

Feedzai is pioneering the world’s first RiskOps platform dedicated to financial risk management. As the market leader, we safeguard global commerce through an advanced cloud-based risk management system driven by machine learning and artificial intelligence. Our commitment is to secure the transition to a cashless society while fostering digital trust in every transaction and payment type. Renowned financial institutions, processors, and retailers globally rely on Feedzai to protect trillions of dollars, effectively manage risk, and enhance customer experiences without compromising privacy. As a Series D company, we have successfully raised $282M, achieving a valuation of $2 billion. Our cutting-edge technology protects one billion consumers and oversees 90 billion transactions annually.The Risk & AI team within Customer Success is deeply engaged with our clients, tackling technical and analytical challenges with a business-oriented mindset and a customer-centric approach. This team actively designs risk management strategies, develops models and rules, implements data pipelines, and provides client training to ensure client success. Collaboration is key as they work with various departments including research, product, and marketing, maintaining a global team spirit to deliver top-tier risk prevention solutions. Joining our team means being at the forefront of combating financial crime and protecting individuals from financial harm. Join Us!Your Day-to-Day:Understand, profile, and assess the quality of raw data from diverse client sources.Design, build, test, and maintain scalable and robust data pipelines for ingestion, transformation, and enrichment.Implement automated data validation, cleaning, and quality assurance processes.Collaborate with data scientists to support feature engineering and data preparation workflows.Optimize performance and cost efficiency of data workflows across cloud and on-prem environments.Lead discussions with client stakeholders on data architecture, integration, and delivery strategies.Partner with internal teams (Product, Engineering, Research) to improve platform tooling and reusability.Mentor and guide junior engineers in best practices, architecture design, and coding standards.