Business Intelligence Support Specialist

Join our dynamic team at System Canada Technologies as a Business Intelligence Support Specialist. In this role, you will be pivotal in assisting clients with their business intelligence needs, ensuring smooth operation and effective data management. Your expertise will help drive informed business decisions and contribute to our clients' success.

Key ResponsibilitiesAs a Senior Business Intelligence Consultant, you will leverage your extensive experience in data warehousing (DW) solution design, ideally from a consultancy background. You will oversee a diverse portfolio of intricate client projects, demonstrating confidence and proficiency in articulating and crafting tailored solutions that meet customer needs. Your role will involve providing expert advice and strategic guidance to ensure the successful delivery of outcomes for our clients.

Join our dynamic team at System Canada Technologies as a Senior Business Intelligence (BI) Developer. In this role, you will leverage your expertise in BI tools and technologies to design, develop, and implement innovative data solutions that enhance decision-making processes. You will work closely with cross-functional teams to gather requirements, analyze data, and deliver actionable insights that drive business growth.

As a Platform Support Specialist, you will play a critical role in delivering round-the-clock technical support and incident management services to Vista’s global clientele using Cloud, SaaS, and managed services. You will leverage cutting-edge monitoring technologies to proactively identify and resolve platform issues, ensuring seamless operations for our customers.Key Responsibilities:Utilize proactive platform monitoring tools to detect and address incidents effectively.Mentor and train new team members, setting a high standard for support excellence.Respond to and resolve incidents reported for Cloud, SaaS, and Managed Services.Collaborate with Vista teams worldwide to troubleshoot and resolve incidents.Analyze program code and use SQL Server and SQL statements to aid in problem resolution.Employ Azure and other monitoring tools to address client issues efficiently.Interpret error logs and document all support interactions in Vista’s issue tracking system.Be available for urgent after-hours support on a rotational basis via mobile phone.Occasional travel may be required, both domestically and internationally.Platform Expertise:Develop deep expertise in our platform and products, acting as a subject matter expert.Manage escalated access, support, and modifications for platform issues beyond the user interface.Become proficient in using monitoring tools to enhance system maturity.Contribute to technical configurations to fulfill client requests and project requirements.Assist in creating support documentation, articles, and playbooks to improve service delivery.About Vista:Vista is a leading global provider of software solutions for the cinema industry, founded over 25 years ago in Auckland, New Zealand. We serve cinemas, film distributors, and moviegoers across the globe. Our headquarters is located in the vibrant City Works Depot in Auckland, with offices in key cities including Sydney, Los Angeles, London, Amsterdam, Cape Town, Shanghai, Mexico City, and Kuala Lumpur. At Vista, we embrace the latest technologies and foster a dynamic, agile, and collaborative work environment, continually innovating to maintain our reputation as one of New Zealand's premier tech employers.

Innergy1 seeks an Onboarding & Technical Support Specialist based in Auckland. This role centers on helping clients start strong with innergy1’s systems and providing technical assistance as they get up to speed. The main aim is to ensure users feel confident from day one and have a reliable point of contact for any questions or hurdles. Key responsibilities Guide new clients through the setup process for innergy1’s systems Respond to technical questions and troubleshoot user issues as they arise Maintain clear, helpful communication to support clients during onboarding Location This position is based in Auckland.

Xero is hiring a Customer Experience Specialist for the Melio team in Auckland. This position plays a key role in supporting small business owners, accountants, and bookkeepers. Specialists act as brand ambassadors, guiding clients to get the most from Xero’s features and providing support across phone, email, and live chat. Role overview This role focuses on delivering timely, empathetic assistance to customers. Each interaction aims to resolve issues efficiently and help clients reach their business goals. Specialists are expected to develop a strong understanding of Xero’s tools and products, ensuring that every customer receives accurate, helpful guidance. Team collaboration The Customer Experience team values cooperation and trust. Team members share knowledge, support each other, and work together to provide consistent, high-quality service. Diverse perspectives are encouraged, and everyone contributes to the group’s success. What you will do Provide support via phone, email, and live chat, documenting all interactions in Salesforce and Zendesk. Build expertise in Xero’s Customer Experience approach and the Melio product suite. Work closely with other Xero teams to escalate complex issues and maintain a smooth customer experience. Work schedule Tuesday through Saturday, 6:00 AM – 3:00 PM Anticipated start date: July 2026. Requirements Clear communication skills, with the ability to explain complex topics in simple terms. Experience in a service-focused role, meeting both quality and productivity standards. A growth mindset and willingness to learn and adapt.

Rocket Lab Limited is seeking an Inventory & Logistics Support Specialist based in Auckland, NZ. This role plays a key part in organizing inventory and supporting the company’s daily logistics operations. Role overview The Inventory & Logistics Support Specialist works alongside several teams to maintain efficient supply chain activities. Keeping inventory in order and assisting with logistics tasks ensures that Rocket Lab’s missions stay on track. Collaboration Regular coordination with different departments is central to this position. The specialist helps facilitate the flow of materials and information throughout the organization.

Join our dynamic team as a Customer Support Specialist in Auckland, where you will become a vital expert in Vista Group's innovative software solutions. Your key responsibilities will revolve around delivering exceptional customer service and technical support.This is a fast-paced and diverse role that requires you to effectively manage multiple tasks, troubleshoot issues, and communicate fluently with both internal and external stakeholders.We are looking for a proactive self-starter with emerging leadership capabilities who can take initiative to preemptively address potential software issues. Your consistent ability to meet business goals and performance metrics with accuracy and timeliness will be essential.Key ResponsibilitiesInvestigate and resolve customer inquiries and technical support issues efficiently.Test and validate solutions before deployment, analyze program code and error logs, and document software bugs in collaboration with clients and team members across various global roles.Install and configure Vista Group software both remotely and onsite as part of troubleshooting efforts or onboarding processes.Engage in cross-regional and cross-departmental tasks as assigned, whether on a temporary basis or as part of a formal rotation program.Deepen your knowledge of Vista Group software and the cinema industry to enhance client service.Facilitate training and skill development for clients, team members, vendors, and third parties through documentation creation and training sessions.Foster strong relationships with clients and collaborate effectively with team members.Be available for urgent after-hours support on a rotational basis via mobile phone.Occasionally travel domestically and internationally as required.QualificationsEssential SkillsProficiency in SQL Server, Visual Basic, .NET, cloud technologies, and networking.Strong analytical and problem-solving skills, along with excellent verbal and written communication abilities and organizational skills with a keen attention to detail.Ability to maintain composure under pressure and exercise independent judgment in assessing situations.Dedication to providing outstanding customer service and cultivating positive working relationships.Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).Possession of a current valid passport or the ability to obtain one quickly if required.Undergraduate degree or relevant certifications in a technical field preferred.

Location:- Māngere, Auckland 2022, New ZealandSalary Range:- 60k-80k NZD per annumKey Responsibilities:Lead Management & Sales:- Engage actively with incoming leads and handle client inquiries efficiently.- Conduct thorough site visits and consultations with clients.- Comprehend client needs and deliver expert recommendations.- Prepare detailed quotations, cost estimates, and breakdowns of project scope.- Negotiate terms and successfully close deals with professionalism.Estimation & Costing:- Execute accurate cost estimations and quantity take-offs.- Assess material and labor costs for renovation projects meticulously.- Ensure pricing strategies align with organizational margin expectations.Business Development:- Cultivate a personal client portfolio through networking and referrals.- Identify and pursue new renovation project opportunities.- Foster relationships with repeat customers to enhance satisfaction.- Actively contribute to the expansion of the A&A department.Coordination & Communication:- Serve as the primary liaison between clients and internal teams.- Collaborate with purchasing agents and site supervisors effectively.- Ensure seamless communication throughout all project phases.- Maintain robust client relationships from initial inquiry to project completion.Job Requirements:- At least 1 year of experience in construction sales, renovation coordination, or a related field.- Proficiency in interpreting basic building plans.- Experience in preparing cost estimates and quotations for A&A projects.- Fundamental knowledge of material and labor costing.- Proficient in Microsoft Excel, Word, and email communication.- Exceptional written and verbal communication skills.- Self-driven with the ability to work independently as well as collaboratively.- Valid Full New Zealand Driver Licence.- Preferred: Tertiary qualification in construction, business, or a related discipline.

datacom1 is hiring a Head of Artificial Intelligence to lead AI strategy and execution from its Auckland office. This senior leader will guide research and development, manage a team of AI professionals, and ensure AI projects support the company’s direction. What you will do Set and direct the strategy for AI projects, overseeing progress from concept through delivery. Mentor and manage a team of AI specialists, building their skills and supporting their work. Collaborate with teams across the business to integrate AI technologies into company solutions. Align AI initiatives with broader business objectives to help datacom1 stay competitive. Collaboration and influence This role partners with cross-functional groups, shaping how AI contributes to company growth and innovation. The Head of Artificial Intelligence sets project direction and ensures outcomes match datacom1’s goals.

Join Our Team at HalterAt Halter, we are dedicated to empowering farmers and graziers to achieve the most efficient and sustainable agricultural practices. Our innovative solutions enable clients to liberate themselves from the labor-intensive methods of traditional farming. Picture this: 500 cattle gracefully walking towards their next grazing area without the need for quad bikes, dogs, or fences. It’s a sight that many describe as magical. Our customers are transforming the grazing experience with Halter, changing lives and reshaping the industry. By becoming part of Halter, you will engage in meaningful work, tackling complex challenges alongside a skilled team within a high-performance culture. We pride ourselves on our ability to think critically, work diligently, and care deeply. We are devoted to making a significant impact in the world, and we thrive on the challenges that come with it.Join a mission that matters, supported by top-tier investors such as Bessemer Venture Partners, BOND, DCVC, Blackbird, Promus Ventures, Rocket Lab’s Peter Beck, and Icehouse Ventures.To learn more about us, visit our LinkedIn and Instagram.About the RoleWe are on the lookout for a passionate Customer Support Specialist to be part of our Auckland headquarters team. At Halter, customer support goes beyond conventional call center operations; it is about assembling a team of adept problem-solvers who truly understand our farmers, our product, and the intricate connections that bind them. We are the essential link between our customers and every aspect of the business, ensuring a seamless experience.

The University of Auckland is seeking a Student Accommodation Night Support Specialist to help maintain a safe and supportive environment for students living in university accommodation during the night. Role overview This position centers on supporting students after hours. The Night Support Specialist monitors the safety and well-being of residents, responds to emergencies, and addresses any concerns that come up during the night shift. Key responsibilities Ensure the safety and security of student accommodation facilities overnight Provide guidance and support to students as needed Respond promptly to emergencies and incidents Assist residents with issues or concerns that arise during night hours Who this role suits This role fits someone who cares about student welfare and enjoys supporting a diverse residential community. A calm approach and strong communication skills are important for handling a range of situations overnight.

At ZURU, we are dedicated to transforming industries and redefining norms through our commitment to innovation and automation. Our brands embody this mission: ZURU Toys reinvents play, ZURU Tech spearheads the next building revolution, and ZURU Edge crafts contemporary consumer packaged goods for today's market.Established in 2003 by the EY Entrepreneur of the Year brothers, Nick and Mat Mowbray, ZURU has expanded to over 5,000 employees across more than 30 global locations.As one of the leading toy manufacturers worldwide, our award-winning brands include Bunch O Balloons, Mini Brands, XSHOT, Rainbocorns, and Smashers. Our consumer packaged goods portfolio features Millie Moon, RASCALS, MONDAY Haircare, BONKERS Pet Treats, DAISE Beauty, GUMI YUM Surprise, and many others.For further details, visit us at www.zuru.com.Position OverviewWe are seeking a Supply Chain Data & Systems Analyst who possesses strong data analysis and business intelligence skills, along with experience in systems-related projects within Supply Chain and Logistics. This role involves enhancing our supply chain data frameworks, creating and maintaining BI dashboards, and contributing to initiatives that streamline logistics processes.The ideal candidate will engage in hands-on data analysis, reporting, and dashboard creation, while also collaborating with our development team in India on system-related projects and various ad-hoc tasks in Supply Chain. Additionally, this position supports commercial decision-making through cost modeling, RFQ analysis, and structured analytical support for internal stakeholders.This opportunity is perfect for individuals with a robust analytical background eager to expand their expertise and advance their careers in a global organization.Position ImpactAs ZURU continues to grow internationally across diverse categories and markets, the demand for accurate data and visibility in logistics operations becomes increasingly vital. This role is instrumental in ensuring that supply chain reporting is precise, accessible, and fit for purpose.By enhancing dashboards, improving data quality, and fortifying reporting foundations, the Supply Chain Data & Systems Analyst empowers the organization to better assess logistics performance and supports cost and service efficiency.

The Role:Join Propellerhead as a Support Engineer, where you'll leverage your 3-5 years of experience to enhance our production systems. This is a pivotal role for individuals who have a background in dedicated support, Site Reliability Engineering (SRE), or software engineering with a focus on operational excellence, technical troubleshooting, and client interaction.In this position, you will collaborate closely with our System Reliability Engineers, Analysts, and Senior Developers to deliver exceptional support during business hours. You'll be responsible for managing incidents from initial triage to final resolution, actively participating in DevOps initiatives, and driving improvements in system reliability, observability, and resilience.

About Foodstuffs North Island Foodstuffs North Island, also known as Foodies, owns and operates New World, PAK’nSAVE, Gilmours, and Four Square. With more than 320 stores and over 27,000 team members across Te Ika-a-Māui, the co-operative focuses on enriching the lives of New Zealanders through customer-focused and efficient retail operations. Role Overview: Senior Business Analyst – EEx Programme This Senior Business Analyst position supports the Employee Experience (EEx) Programme, an initiative to modernize people and payroll systems at Foodstuffs North Island. The goal is to streamline processes, boost efficiency, and improve the work environment for teams throughout the business. Based at Foodstuffs Landing Drive in Mangere, Auckland, this role partners closely with programme delivery and people systems teams. The analyst plays a key part in clarifying complex challenges, defining the real problems, and ensuring that system and process changes align with business and employee needs. Key Responsibilities Work with stakeholders to understand business requirements and gather insights. Accurately frame challenges and establish clear success criteria for solutions. Facilitate solutions that support both organizational goals and employee expectations.

The Boundary is on the lookout for a visionary Business Development Director to spearhead our expansion efforts across the APAC region. Reporting directly to the Managing Director for APAC, you will be instrumental in shaping our regional acquisition strategy and transforming our local operations into a scalable, high-performing sales organization that meets our global standards.This senior management position is designed for a leader who thrives at the crossroads of creative entrepreneurship and disciplined commercial strategy. You will go beyond merely managing a sales pipeline; you will outline how The Boundary can achieve success in diverse markets, adeptly navigating intricate cultural, economic, and geographical landscapes to forge long-lasting, profitable partnerships.Key ResponsibilitiesStrategic Revenue Architecture: Actively enhance revenues and meet company objectives while preserving our premium market positioning and gross margin targets across all regional sectors.Entrepreneurial Sales Development: Establish sustainable revenue streams through innovative channels, crafting tailored solutions for acquiring and retaining business in areas where conventional models may be lacking.End-to-End Customer Experience: Revamp the customer journey, from initial contact to final installation, ensuring a seamless, world-class experience at every interaction.High-Stakes Relationship Management: Take significant ownership of existing client relationships, fostering them at the highest levels to ensure repeat revenue and enduring loyalty.Studio & Production Synergy: Collaborate closely with the Head of Production to understand studio capacities, ensuring that fee proposals are both commercially competitive and operationally viable.Innovation & Product Feedback Loop: Partner with creative and engineering teams to develop new pitching tools, translating direct client feedback into actionable insights to enhance our product offerings.Leadership & Regional Scaling: Guide the long-term development of the Sales function across APAC, including the strategic recruitment and establishment of new team members in emerging regional markets.Commercial Integrity & Compliance: Ensure strict adherence to global sales and trade policies while maintaining a flawless CRM for accurate revenue forecasting.

We are seeking a highly skilled Senior Business Analyst to join our dynamic team at System Canada Technologies in Auckland. In this role, you will leverage your expertise to analyze business needs, develop solutions, and drive project initiatives that enhance our IT operations. Your analytical skills will be crucial in ensuring the successful implementation of projects that align with our strategic goals.You will collaborate with cross-functional teams and stakeholders to gather requirements, develop project documentation, and facilitate effective communication throughout the project lifecycle.

The University of Auckland is looking for a Finance Business Partner to collaborate with several departments. The position centers on strengthening financial performance and contributing to key decisions that shape the university’s future. Key responsibilities Partner with departmental teams to guide financial planning and allocate resources effectively Deliver financial analysis and forecasting to support the budgeting process Contribute to the university’s goals in education and research by supporting sound financial practices Location This role is based in Auckland.

Make a Meaningful Impact:Join our Strategy and Business Design team as a Manager, where you'll collaborate with a talented group of consultants under the guidance of Directors and Partners, tackling some of the most intricate and urgent challenges faced by our clients and the nation.Your role involves engaging with client executives from a diverse array of organizations to comprehend their unique challenges and address their most complex strategic issues. Teamwork is a fundamental value that we embody daily.You will lead interesting engagements on a day-to-day basis, delivering insights and solutions that empower our clients to enhance performance, foster growth, and cultivate a sustainable competitive edge. You will guide clients in leveraging digital opportunities to create significant impacts both in New Zealand and on the global stage.In addition to managing projects and guiding junior team members in achieving client outcomes, you will be instrumental in building client relationships, sharing thought leadership, identifying new opportunities, and securing additional client engagements.Our team is vibrant, supportive, and inclusive, valuing individual aspirations and a shared purpose—to make an impact that truly matters.If you possess the qualities of a consulting leader and are eager to contribute to practice-building efforts, we promise a culture that nurtures your growth, challenges you, inspires innovation, and ignites your passion.The diverse nature of our client base offers you a chance to explore various industries and sectors, each presenting a spectrum of intricate challenges. Your career will be accelerated through regular interactions with senior executives, providing invaluable exposure.

About the Role Deloitte New Zealand is hiring a Payroll Specialist Lead / Senior Specialist Lead in Auckland. This position focuses on improving payroll processes and maintaining compliance with New Zealand regulations. The role involves leading a team committed to accurate and timely payroll delivery. What You Will Do Guide and support a payroll team to deliver reliable payroll services Identify and implement ways to boost efficiency and accuracy in payroll operations Ensure all payroll activities meet local legal and compliance standards Who We’re Looking For Experience in payroll, ideally with leadership responsibilities Strong understanding of New Zealand payroll regulations Commitment to quality and process improvement This role offers the chance to advance a payroll career within a supportive team at Deloitte New Zealand.