AI Productivity Analyst at Dialpad | Austin

Welcome to Dialpad!Dialpad stands as the premier AI-driven customer communications platform, reshaping the way businesses engage with their clientele. Trusted by over 50,000 organizations worldwide, including giants like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, Dialpad empowers companies to forge stronger customer relationships through real-time, AI-enhanced insights. Discover more at dialpad.com.Join Our TeamAt Dialpad, you will collaborate with a dynamic team dedicated to our mission of ensuring the success of our customers and their employees. We believe every interaction is significant, and we are enhancing each conversation with a platform that delivers real-time insights and automation tailored for our clients.We are committed to continuous growth, enabling every employee to utilize cutting-edge AI to constantly enhance our platform and their personal development. We seek individuals who not only meet our high expectations but exceed them. Our aspirations are substantial, and reaching them calls for a team operating at peak performance, embodying traits fundamental to our success: Resourceful, Inquisitive, Positive, Tenacious, and Compassionate.Your ImpactAs an AI Productivity Analyst, you will play a pivotal role in identifying, evaluating, testing, and implementing third-party AI solutions to unlock remarkable productivity improvements across Dialpad. Collaborating closely with the Head of AI Transformation and leaders from Engineering, Design, Marketing, Customer Success, and FP&A, you will map out key process bottlenecks and discover AI-driven solutions. Additionally, you will assist in designing structured experiments and pilot initiatives that showcase measurable business benefits. Your efforts will help translate advanced AI technology into actionable applications, facilitating implementation and success tracking to propel our internal AI transformation.

About DialpadDialpad is at the forefront of revolutionizing customer communications with our cutting-edge AI-powered platform. Trusted by over 50,000 businesses worldwide, including industry leaders like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, we empower organizations to forge deeper connections with their customers through real-time insights driven by AI. Discover more at dialpad.com.Join the Dialpad TeamAt Dialpad, you will be an integral part of a dynamic team dedicated to our shared mission of ensuring our customers and their teams achieve unparalleled success. We believe every interaction is significant, and we are enhancing each one with innovative features that deliver real-time insights and automation for our clients.Our culture embraces continuous growth, encouraging each team member to harness industry-leading AI to refine both our platform and their personal skills. We seek individuals who not only meet our high expectations but exceed them. Our aspirations are ambitious, and fulfilling them requires a team that operates at the pinnacle of performance. We value traits that are essential to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Senior Product Manager, you will spearhead the strategy, roadmap, and execution of our AI-driven contact center solution, Dialpad Support. From the initial concept to the product launch, you will collaborate closely with Engineering and Design teams to develop functionalities that enhance how Dialpad’s customers serve their users (e.g., support, hotlines, etc.). Working alongside marketing, sales, and customer experience teams, you will drive product adoption and engagement, ultimately enabling businesses to deliver exceptional customer experiences.Dialpad facilitates modern, cloud-based omnichannel customer engagement through agent experiences, supervisor tools, routing, analytics, and quality management, all powered by AI. Your contributions will enable our customers to achieve measurable gains in agent productivity, customer satisfaction, and business scalability.This position reports directly to our VP of Product Management and is based in our Austin office.

About DialpadDialpad stands at the forefront of AI-driven customer communication solutions, revolutionizing how businesses engage with their clientele. With over 50,000 organizations worldwide, including industry giants like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, Dialpad empowers companies to forge stronger connections with their customers through real-time, AI-enhanced insights. For more information, visit dialpad.com.Joining DialpadAs a member of the Dialpad team, you'll collaborate in a dynamic environment focused on our mission to ensure the success of our customers and their teams. We recognize that every conversation holds value, and our platform is designed to enhance these interactions through real-time insights and automation. Embracing continuous improvement, we encourage our team to leverage cutting-edge AI to refine both our platform and personal skills. We seek ambitious individuals who not only meet our rigorous standards but also exhibit traits essential to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Sales Development Representative, you will take charge of creating prospect lists, managing the sales pipeline, and acquiring a deep understanding of Dialpad’s offerings. Collaborating closely with Account Executives, you will devise innovative prospecting strategies and vertical campaigns tailored to your territory. Additionally, you will assist in generating new prospect lists targeting key accounts and decision-makers. Engaging with prospects through a variety of channels (phone, email, and social media), you will bring your passion for winning, confidence, and dedication to excel in your sales career!This position reports to the Director of Sales Development and is based in our Austin, TX office.

About DialpadDialpad stands at the forefront of AI-driven customer communication solutions, revolutionizing the way businesses engage with their customers. Over 50,000 companies globally, including industry leaders like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, trust Dialpad to enhance customer relationships through real-time, AI-powered insights. Visit dialpad.com to discover more.Joining DialpadAs a member of the Dialpad team, you will collaborate with like-minded individuals dedicated to our mission: to empower our clients and their teams to achieve remarkable success. We value every interaction and are committed to enhancing each one through a platform that delivers actionable insights and automation.Our culture is built on continual learning and growth, leveraging cutting-edge AI to refine our platform and our skills. We seek team members who not only meet our standards but exceed them. Our aspirations are high, and achieving them requires a team that operates at peak performance. We are in search of individuals who embody traits essential to our success: Resourceful, Inquisitive, Positive, Tenacious, and Compassionate.Your RoleThe Revenue Operations Manager – Post Sales is responsible for the operational dynamics of Dialpad’s recurring revenue model.

Product Manager – NODA AILocation: Austin, TX (Hybrid on-site, with up to 20% travel)Clearance Requirement: U.S. Citizen with the ability to obtain a security clearanceAbout NODANODA AI is an innovative, venture-backed technology firm revolutionizing the interaction of unmanned systems within intricate, mission-critical landscapes. Our focus is on developing cutting-edge solutions that facilitate the autonomous orchestration of diverse unmanned systems across air, sea, land, and space, catering to critical applications in defense, intelligence, and commercial industries.As a Product Manager at NODA, you will be pivotal in steering the strategic vision and execution of transformative autonomous orchestration solutions, guiding groundbreaking products from initial concept to successful delivery in one of the most dynamic sectors of technology.Joining NODA means becoming part of a dedicated team that thrives on innovation, rapid prototyping, and collaborative problem-solving.The RoleWe are looking for a skilled Product Manager to spearhead the development and deployment of our autonomous orchestration platform. This is a unique opportunity to create novel product features from inception, directly engaging with customers to gather requirements while collaborating with engineering teams to deliver state-of-the-art solutions that redefine multi-domain autonomous operations. You will manage the entire product lifecycle, encompassing strategic planning, market analysis, feature development, and customer satisfaction.Key ResponsibilitiesDefine and implement the product strategy and roadmap for autonomous orchestration solutions.Engage with defense, intelligence, and commercial clients to gather requirements and translate them into actionable product features.Collaborate with engineering teams to prioritize development tasks and ensure the timely delivery of high-quality products.Lead cross-functional teams throughout the complete product development lifecycle, from concept through to customer deployment.Conduct market research and competitive analysis to identify opportunities and enhance product positioning.Develop go-to-market strategies and provide technical product expertise to support business development efforts.Manage product launches, ensuring successful deployment and integration with customers.

About DialpadDialpad is a cutting-edge AI-driven customer communications platform that is revolutionizing the way businesses engage with their customers. Over 50,000 organizations worldwide—including major players like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply—trust Dialpad to strengthen customer relationships through real-time, AI-enhanced insights. For more information, visit dialpad.com.Being a DialerAt Dialpad, you will join a dynamic and cooperative team dedicated to our shared goal of ensuring our customers and their employees achieve extraordinary success. We believe that every interaction is significant, and we are committed to enhancing each one through a platform that provides actionable insights and automation.We thrive on continuous improvement, where every team member utilizes state-of-the-art AI to constantly enhance our platform and personal skills. We seek individuals who not only meet our high standards but also surpass them. Our ambitions are substantial, and fulfilling them requires a team that performs at the highest level. We look for candidates who are not only ambitious but also embody the essential traits of our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleThe Revenue Operations Manager – Channel & International is responsible for implementing operational excellence across partner-driven and geographically dispersed revenue streams. This role guarantees consistency in forecasting, clarity in attribution, and alignment across various regions.This is a revenue execution role—not merely reporting support or an integrated business partner.This position reports to the VP of Revenue Operations and can be based in either our Austin or Tempe offices.What You’ll DoDefine and implement entry and exit criteria for opportunity stages.Establish frameworks for deal inspections categorized by segment and deal size.Identify and eliminate:Poorly qualified pipeline.Stalled or aging deals.Inflated close dates and overly optimistic forecasts.Create clear standards for deal progression, resetting, or exiting the pipeline.Oversee forecasting methodologies and maintain discipline across segments.Standardize forecasting categories (Commit, Best Case, Pipeline, etc.).

About Dialpad Dialpad offers an AI-powered business communications platform that brings together calling, messaging, meetings, and contact centers in one interface. The technology uses artificial intelligence to deliver real-time insights during conversations, helping businesses connect with customers more effectively. Over 70,000 organizations worldwide, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to strengthen customer relationships through actionable AI insights. Dialpad is advancing the Agentic AI movement by developing intelligent agents that analyze conversations, automate workflows, resolve issues, and support revenue growth. The DAART initiative (Dialpad Agentic AI in Real Time) is expanding what communication platforms can do. Learn more at dialpad.com. Working at Dialpad AI is woven into daily work at Dialpad, boosting productivity and helping employees achieve more. The team values every conversation, turning each interaction into insights for clients and for internal improvement. Dialpad looks for people who are curious and set a high bar for their work. The company’s goals demand a team with these core traits: Scrappy Curious Optimistic Persistent Empathetic

Senior to Lead Product DesignerLocation: Austin, TX (Hybrid on-site, with up to 30% travel)Requirement: U.S. citizenship with the ability to obtain security clearance.About NODA AINODA AI is a pioneering, veteran-owned technology firm that is revolutionizing the collaboration of unmanned systems in intricate, mission-critical scenarios. Our innovative solutions facilitate the autonomous orchestration of diverse unmanned systems across air, sea, land, and space, with significant applications in defense, intelligence, and commercial fields.We are developing a comprehensive tactical military interface platform that acts as the command center for essential operations. Our product designers create experiences that empower operators to adeptly manage complex data from unmanned systems and make critical decisions in high-pressure environments.Joining NODA AI means engaging in impactful technology that expands the limits of autonomy while working with a team that values innovation, rapid iteration, and collaboration.The RoleWe are in search of a Senior to Lead Product Designer who will spearhead the design vision and execution for our tactical military interface platform. The ideal candidate will adeptly convert intricate operational requirements into user-friendly, mission-critical interfaces while upholding design excellence throughout the product lifecycle. Collaborating at the crossroads of user needs, technical limitations, and business goals, you will craft experiences that empower military operators in high-stakes environments. This position offers a pathway to evolve into a design leadership role as our team and product grow.Key ResponsibilitiesLead the comprehensive product design for core functionalities including battle management, asset tracking, operational planning, and event monitoring interfaces.Collaborate with product managers, engineers, and military stakeholders to define product requirements and translate them into elegant design solutions.Create detailed design specifications encompassing interaction patterns, component states, precise measurements, and visual specifications for engineering implementation.Conduct user research with military operators and stakeholders to understand workflows, pain points, and operational requirements in tactical environments.Design and prototype intricate interfaces for real-time data visualization, tactical mapping, and intuitive user interactions.

Join our dynamic and innovative team in Austin, Texas, where we are transforming the trust, luxury, and finance experience in India. This is an exciting opportunity to thrive in a high-growth, early-stage environment characterized by constant change and creativity.As a Product Analyst, you will play a pivotal role in empowering our organization with data-driven insights that facilitate effective problem-solving and informed decision-making. We value a proactive approach to diagnosis over mere analysis, and we expect you to possess a strong business acumen in addition to your analytical skills.

About Future Secure AI Future Secure AI builds advanced artificial intelligence solutions for global enterprises. The team focuses on solving complex challenges across multiple industries. The company values courage, diligence, and a drive to learn, guided by its BRAVER principles. Professional growth is a priority, with support for ongoing development. Collaboration with experienced colleagues and meaningful projects are part of daily life here. Senior Product Manager Role This Senior Product Manager position centers on leading a major area of the company’s core AI platform. The work directly supports AI teams, helping them develop, deploy, and scale AI models quickly and reliably. Acting as the main advocate for both developer and operational teams, this role involves gathering their needs and translating them into a clear product roadmap. The goal: deliver the right tools and infrastructure for internal teams to succeed. Success in this role depends on a strong grasp of relevant technologies and a focus on building an outstanding developer experience. Location Austin, TX

About DialpadDialpad is an innovative, AI-enhanced customer communications platform that is revolutionizing the way businesses interact with their clients. Trusted by over 50,000 organizations worldwide—including major names like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply—Dialpad empowers companies to forge deeper customer relationships through real-time AI-driven insights. Discover more at dialpad.com.Join Us at DialpadAt Dialpad, you will collaborate within a dynamic team dedicated to our mission: ensuring the success of our customers and their employees. We understand that every conversation is vital, and we are enhancing each interaction with our platform that provides real-time insights and automation.We embrace a culture of continuous improvement, where every team member harnesses cutting-edge AI to fine-tune our platform and develop their own skills. We seek individuals who not only meet our ambitious standards but exceed them. Our aspirations are high, and reaching them requires a team that operates at peak performance. We look for candidates who embody core traits: Resourceful, Inquisitive, Positive, Tenacious, and Compassionate.Your RoleAs the Corporate IT Manager, you will oversee our global IT infrastructure, services, and corporate security initiatives. You will collaborate closely with business units to align technology strategies with Dialpad's objectives, ensuring compliance on a global scale. You will also be instrumental in developing a cohesive, resilient security framework that safeguards proprietary data while minimizing operational risks. Additionally, you will promote a proactive, scalable IT approach utilizing modern cloud solutions to facilitate rapid growth across our 11 global offices.This position reports directly to our Chief Security Officer and is based in our Austin, US office.

About the Role Dialpad is hiring a Manager of Client Sales for the Commercial division in Austin, US. This leader will guide a sales team focused on growing revenue and building solid client relationships. The role centers on setting clear goals, supporting team development, and ensuring clients receive strong service throughout their engagement with Dialpad.

AI/ML Engineer – NODA AILocation: Austin, TX (Hybrid work model, with up to 20% travel required)Clearance Requirement: U.S. Citizenship with eligibility to obtain a security clearanceAbout NODANODA is a veteran-owned, venture-backed technology firm dedicated to revolutionizing the collaboration of unmanned systems in intricate, mission-critical settings. We are at the forefront of developing cutting-edge solutions that facilitate the autonomous management of diverse unmanned systems across air, sea, land, and space, with essential applications in defense, intelligence, and commercial industries.As an AI/ML Engineer, you will be engaged in pioneering work in autonomous intelligence, crafting and deploying AI agents that effectively align mission intent with real-world execution through sophisticated reasoning frameworks and multi-domain orchestration capabilities.Joining NODA means becoming part of a team that values innovation, rapid iteration, and collaboration, working on impactful technology that advances the field of autonomy.The RoleWe are looking for a talented AI/ML Engineer to design and implement intelligent agents that facilitate adaptive mission planning and orchestration across multi-domain unmanned systems. This position will center on LLM orchestration frameworks, agent reasoning systems, and deploying AI models in edge computing environments on autonomous vehicles.You will develop systems that convert high-level mission objectives into actionable autonomous behaviors, adapt plans dynamically as situations evolve, and provide clear reasoning to human operators. Your contributions will integrate seamlessly with our ROS autonomy stack while ensuring dependable AI performance on resource-limited edge hardware.Key ResponsibilitiesDesign and implement LLM orchestration frameworks for mission planning and task decomposition across varied vehicle fleets.Create agent reasoning systems that connect high-level mission goals with executable autonomy commands.Optimize and quantize large language models and agent frameworks for deployment on edge computing hardware (e.g., Jetson, companion computers).Oversee the entire lifecycle of AI agents, including model versioning, prompt engineering, tool integration, and memory management.Develop human-in-the-loop workflows that ensure transparent and explainable AI reasoning for operators.

About the RoleJoin Recurly as a Principal Product Manager, where you will lead our AI product strategy and implementation. In this pivotal role, you will transform Recurly into a premier AI partner for subscription-based businesses, delivering actionable insights, automating complex workflows, and significantly enhancing customer capabilities to grow and retain their subscriber bases. This is a strategic position where you will shape and advocate for a visionary AI roadmap, collaborating across the entire Recurly product landscape to drive results that enhance subscriber lifetime value (LTV) and merchant efficiency at scale.What You'll Be DoingAI-Powered Merchant Intelligence● Develop predictive intelligence tools that highlight churn risk scores, LTV predictions, and upgrade propensity signals, recommending or autonomously executing optimal next steps.● Create intuitive natural language interfaces allowing merchant administrators to query billing data, generate reports, and manage subscriber workflows seamlessly.● Lead the development of Recurly's generative AI features, including contextual in-app guidance, AI-generated customer communications, auto-generated performance reports, and intelligent recommendations integrated into the product.Agentic Workflows & MCP Expansion● Enhance Recurly's Model Context Protocol (MCP) capabilities to enable AI agents to take decisive actions within Recurly, executing strategies for dunning, initiating win-back campaigns, and adjusting subscriber plans.● Design workflows that empower merchant administrators to manage subscriber lifecycles through natural language, using an AI agent to monitor churn signals, propose retention offers, and implement them with minimal human oversight.● Develop subscriber-facing experiences that leverage AI-driven conversational flows to manage cancellation requests, pauses, and plan modifications, turning potential churn into retention opportunities.● Collaborate with data science teams to create machine learning models that enhance billing recovery rates, predict payment failures ahead of time, and personalize retention strategies at scale.Strategic Vision & Cross-Functional Execution● Conduct generative research in problem areas to ideate and prioritize innovative, customer-focused solutions. Challenge existing paradigms and infuse external insights into the process.● Own and advocate for theme-based product visions that align with Recurly's strategic goals, focusing on delivering impactful outcomes rather than just outputs.● Serve as the subject matter expert in your domain, inspiring and energizing both internal and external stakeholders with your vision.● Break down significant concepts into high-return deliverables, effectively sequencing efforts to maximize market value promptly.● Collaborate across various departments, including Engineering, Data Science, Marketing, Sales, Legal, and Customer Support, to ensure successful product launches and market execution.

About the RoleHello Patient is seeking a dynamic and technically savvy AI Agent Product Manager to lead the comprehensive delivery of AI agents within real-world customer settings. Our focus is on developing AI-driven voice, SMS, and chat agents that seamlessly integrate into the operational fabric of healthcare practices.Each customer deployment is treated as a unique product launch, encompassing new workflows, edge cases, integration needs, and adjustments in agent behavior to meet real-world demands. In this role, you will oversee the entire launch process—from initial scoping to the go-live phase. Additionally, you will curate the customer-facing roadmap for each deployment, defining the requirements, prioritizing development tasks, and aligning stakeholders on necessary trade-offs.This position merges product ownership with active agent construction, converting customer requirements into tangible agent functionalities. You will engage directly with clients to gather insights, translate those into agent logic and workflows, and implement those behaviors using internal tools such as prompts and guardrails.Your responsibilities will include designing agent behaviors, deploying production-ready multi-agent workflows, and transforming complex healthcare scenarios into systems that function effectively during live interactions. This is a unique opportunity to gain firsthand experience with cutting-edge LLM failure modes in production environments, continuously refining agent performance through structured evaluations, testing, and client feedback.

Join NODA AI as an Autonomy Engineer (AI)Location: Austin, TX (Hybrid with up to 20% travel)Clearance Requirement: U.S. Citizen with the ability to obtain a security clearance.About NODA AINODA AI is a pioneering, veteran-owned technology firm dedicated to revolutionizing the collaboration of unmanned systems in complex, mission-critical scenarios. Our innovative solutions are at the forefront of autonomous orchestration across diverse domains, including air, sea, land, and space, serving essential functions in the defense, intelligence, and commercial sectors.Our autonomy engineers are vital in bridging the gap between high-level AI-driven mission objectives and effective real-world execution, enabling UAVs, USVs, and UUVs to operate seamlessly in challenging environments. By joining our team, you will contribute to transformative technology that redefines the limits of autonomy in a collaborative, fast-paced atmosphere.The RoleAs an Autonomy Engineer, you will be instrumental in designing and implementing the autonomy stack that drives adaptive multi-vehicle orchestration. Your expertise will focus on mission planning, path generation, behavior execution, and task allocation within diverse fleets.You will work at the convergence of AI reasoning frameworks, ROS2-based autonomy stacks, and distributed multi-agent systems to ensure mission intent is executed reliably and adapted to real-world conditions. Success in this role demands a robust technical foundation in robotics, practical systems thinking, and a fervor for delivering dependable autonomy solutions.Key ResponsibilitiesDesign and implement autonomy modules, including path planning, task allocation, behavior trees, and reactive execution models.Develop and maintain the autonomy framework that interconnects with orchestration (AI-driven mission planning) and world modeling.Ensure AI-generated plans are executable, explainable, and safe across multi-domain robotic platforms.Implement and validate navigation, control, and autonomy behaviors for UAVs, USVs, and UUVs using ROS2 and simulation environments.Profile and optimize autonomy performance for edge compute hardware (e.g., Jetson, Raspberry Pi-class devices).

Join Mirantis as a Technical Product Marketer, where you will play a pivotal role in shaping the marketing strategies for our innovative products in the AI space. Your expertise will help bridge the gap between technical knowledge and market needs, ensuring our messaging resonates with both technical and non-technical audiences.In this dynamic role, you will collaborate with cross-functional teams to develop compelling marketing campaigns, create engaging content, and analyze market trends to drive product adoption and customer engagement. Your insights will directly influence product positioning and competitive strategies.

Join Dialpad as a Client Account Executive, focusing on our Mid-Market clients. In this dynamic role, you will be responsible for building robust client relationships, understanding their unique needs, and delivering tailored solutions that drive business success. You will collaborate with cross-functional teams, leverage our cutting-edge technology, and utilize your sales expertise to exceed client expectations and achieve your targets.Your passion for client success and exceptional communication skills will be key as you engage with stakeholders and guide them through their journey with Dialpad. This is an exciting opportunity to be part of a fast-paced team that is shaping the future of business communications.

Join SafeLease as a Product Operations Analyst and play a crucial role in enhancing our product offerings. You will collaborate with cross-functional teams to optimize operations and ensure our products meet customer needs. Your analytical skills will be essential in driving data-driven decisions and improving product efficiency.

About DialpadDialpad is the premier AI-driven customer communications platform, revolutionizing the way businesses engage with their customers. Over 50,000 companies worldwide, including industry leaders like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, trust Dialpad to enhance customer connections through real-time, AI-powered insights. Discover more at dialpad.com.Being a DialerAt Dialpad, you will join a collaborative team dedicated to our mission of ensuring our customers and their employees achieve extraordinary success. We understand that every conversation is crucial, and we are enhancing each interaction with a platform that provides real-time insights and automation for our clients.We embrace a culture of continuous improvement, where each team member utilizes cutting-edge AI to refine our platform and enhance personal skills. We seek individuals who not only meet our expectations but exceed them. Our ambition is substantial, and fulfilling it requires a team that operates at the highest level. We are looking for people who are not just driven but also embody the essential traits that contribute to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Commercial Account Executive, you will be responsible for the entire sales cycle from initiation to completion. Collaborating closely with Sales Managers and Sales Engineers, you will transform small business prospects into active Dialpad clients. Additionally, you will assist businesses in addressing complex communication challenges faced globally.Your role will involve redefining client perceptions by solving real-world obstacles. You will focus on acquiring new customers and identifying market opportunities to elevate Dialpad's presence and reputation.The Commercial Sales team at Dialpad plays a pivotal role in achieving our corporate objectives and works in close partnership with Sales Engineers and other stakeholders to drive success.