Customer Experience Specialist

At Enviromedica, we are more than just a natural products company; we are a passionate team committed to promoting wellness with integrity and care. Located in vibrant North Austin, our modern, collaborative workspace is infused with natural light and energy, allowing each team member to play a vital role in our collective growth. Join us for an exciting opp…

About DialpadDialpad is an innovative AI-driven customer communications platform that is revolutionizing the way businesses interact with their customers. Trusted by over 50,000 companies worldwide, including industry giants like Netflix, RE/MAX, and Uber, Dialpad empowers organizations to forge stronger connections through real-time insights powered by AI. Discover more at dialpad.com.Join Our TeamAt Dialpad, you will collaborate with a dynamic team dedicated to our mission of ensuring customer and employee success. Every conversation counts, and we are enhancing each interaction with a platform that provides actionable insights and automation for our clients.We embrace continuous growth, allowing every team member to utilize cutting-edge AI to enhance our platform and their own professional skills. We seek individuals who exceed expectations and embody our core values: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Customer Experience Learning Experience Designer (LXD), you will be instrumental in crafting outstanding learning experiences that are vital to the success of our CX team and Dialpad University (DPU). Utilizing your industry expertise, you will oversee the implementation of the next phase of our Support team's New Hire Training program, our “Upskilling” initiatives, and tailored training solutions that bridge identified gaps while aligning with our organizational objectives. Additionally, you will manage course development within our customer-facing university, incorporating needs analysis, instructional design, evaluation frameworks, accessibility, and branding elements to create a cohesive learning journey for Dialpad’s educational programs. You will leverage our Learning Management System (Docebo) to monitor learner progress and comprehension, automating reports and notifications to keep stakeholders and learners informed.

About Base PowerBase Power is at the forefront of revolutionizing the energy sector in America. We are committed to reshaping the backbone of modern civilization—electricity—by implementing an extensive network of distributed batteries. This innovative approach is designed to transform the current fragile and centralized electricity grid into a robust and sustainable system. Our team comprises engineers, operators, and creative thinkers dedicated to tackling some of today’s most intricate interdisciplinary challenges.About the RoleAs a key member of our Member Experience team, you will be instrumental in providing exceptional support and ensuring our customers receive a world-class experience. You will represent our brand’s voice and advocate for our customers, making sure that every interaction fosters trust, satisfaction, and delight. By proactively addressing customer needs and surpassing their expectations, you will not only enhance their success but also contribute to the growth and esteemed reputation of Base Power. This role offers a unique chance to gain practical experience in customer service, creative problem-solving, and effective communication, all while making a significant impact on our customers' lives and the future of our company.Key ResponsibilitiesEngage with customers through various communication channels such as phone, email, and text, delivering personalized experiences that leave a lasting impression.Identify and resolve customer issues related to Base Power's innovative products, ensuring smooth and satisfactory resolutions.Utilize tools to efficiently track, manage, and prioritize customer interactions, ensuring prompt attention to all concerns.Collaborate with engineering, marketing, and operations teams to refine processes, enhance the customer experience, and drive ongoing improvements.Act as the 'voice of the customer', gathering valuable feedback to influence the development of our products and services.Create and maintain comprehensive documentation, knowledge bases, and team resources to ensure consistent service delivery.Assist new customers during the onboarding process to ensure they fully understand and can utilize Base Power's products from the outset.

Role overview The Customer Experience Lead at truemed plays a key role in shaping every stage of client interaction. This position is based in either Los Angeles, CA or Austin, TX. The main focus is to raise client satisfaction and nurture lasting relationships with customers. What you will do Manage and guide a team dedicated to providing excellent service for truemed clients Evaluate customer feedback to spot trends and highlight opportunities for improvement Create actionable recommendations based on analysis of customer data Put new strategies in place to enhance the customer journey and deepen engagement Promote a culture centered on service and strong, ongoing client partnerships

Role overview ttecdigital is hiring a Customer Experience Management Consultant in Austin, TX. This position centers on helping organizations strengthen their customer relationships across various touchpoints. The consultant will play a key role in shaping customer journeys that foster satisfaction and long-term loyalty. What you will do Advise organizations on improving each stage of the customer experience Collaborate with cross-functional teams to design and put in place strategies for stronger customer engagement Share knowledge of industry best practices to guide operational improvements

Join our dynamic team as a Customer Experience Representative for Allē Support at AbbVie, where you will play a vital role in enhancing customer satisfaction and engagement. In this entry-level position, you will be the first point of contact for our customers, assisting them with inquiries and providing solutions that meet their needs.

Join ttecdigital as a Senior Customer Experience Consultant specializing in Conversational Design. In this pivotal role, you will leverage your expertise to enhance customer interactions through innovative conversational interfaces. You will collaborate with cross-functional teams to design, develop, and implement conversational strategies that significantly improve user engagement and satisfaction.This position requires a blend of creativity and analytical skills, as you will need to evaluate user feedback and data to refine and optimize conversational flows. If you are passionate about enhancing customer experiences and have a strong background in conversational design, we want to hear from you!

Canva is looking for a Customer Education Specialist in Austin to help users get the most from the platform. This role centers on creating and delivering educational content that makes Canva’s features accessible and useful for a wide range of customers. What you will do Develop and present tutorials, webinars, and user guides that support customers in using Canva effectively. Work closely with stakeholders across teams to spot knowledge gaps and address them with clear, engaging resources. What we look for Experience designing educational materials or training content. Strong communication skills and the ability to explain complex ideas simply. Enthusiasm for helping customers succeed and a creative approach to teaching. This position offers the chance to shape how users learn and grow with Canva. Creativity and a genuine interest in customer success will be valued in this team-focused role.

As a Customer Care Specialist at bcforward, you will play a crucial role in delivering exceptional service to our valued customers. You will be responsible for addressing inquiries, resolving issues, and ensuring a positive customer experience at every touchpoint. Your strong communication skills and problem-solving abilities will be essential as you navigate customer interactions and provide tailored solutions.

Join our dynamic team at bcforward as a Customer Care Specialist, where you will play a vital role in ensuring customer satisfaction and providing exceptional service. You will be responsible for addressing customer inquiries, resolving issues, and assisting with product support.

About SwapAt Swap, we are pioneering the future of commerce through our innovative AI-driven platform. We connect backend operations seamlessly with a cutting-edge storefront experience, empowering brands to sell products globally.Our platform is designed for brands that aspire to sell anything, anywhere. Swap centralizes global operations, streamlines intelligent workflows, and enables margin-enhancing decisions through real-time data insights. Our comprehensive suite of products includes features for cross-border sales, tax compliance, returns management, demand forecasting, and our state-of-the-art agentic storefront, providing merchants with complete transparency and the confidence to take action.We are cultivating a company culture that emphasizes clarity, creativity, and shared responsibility as we reshape the landscape of global commerce.About the RoleWe are looking for a dependable, organized, and technically adept Technical Support Specialist who thrives on problem-solving and delivering exceptional customer experiences. In this role, you will address technical inquiries from merchants, diagnose platform issues, and ensure timely and precise resolutions.This position fuses customer support with technical investigation: you will be part troubleshooter, part educator, and part liaison between merchants and our product and engineering teams. You will engage with various workflows, from analyzing API logs to assisting merchants with customs documentation, and play a vital role in enhancing our support function as we expand.Collaboration with our Customer Experience, Product, and Engineering teams will be crucial to keeping merchants on track and continuously improving our support processes.

Join our dynamic team at BCforward as a Customer Care Specialist! We are dedicated to providing exceptional service to our clients and ensuring their needs are met with the highest level of professionalism. As a Customer Care Specialist, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing product information.

Join bcforward3 as a Customer Care Specialist! In this role, you will play a vital part in delivering exceptional customer service whilst addressing inquiries and resolving issues efficiently. We are seeking dedicated individuals who are passionate about providing outstanding support and ensuring customer satisfaction.

Are you passionate about providing exceptional customer service and support? Join our dynamic team as a Customer Care Specialist. In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring an outstanding experience every time.

Join our dedicated team as a Customer Care Specialist, where you will provide impartial support to Medicaid Clients and Providers. You will address inquiries about eligibility, medical claims status, and various program-related questions. Our comprehensive training program will equip you with the necessary knowledge to excel in this role.In this position, you will assist in resolving problems as needed. You will be responsible for responding to phone inquiries promptly and courteously, ensuring clarity and conciseness in all communications. It is essential to document all interactions accurately in our online logs and transfer calls to other Call Center units when necessary. You will also be expected to meet individual performance metrics and carry out any additional duties assigned by management.We look forward to welcoming you to our team!

Position: Customer Care SpecialistCompensation: $13.25 per hourLocation: Austin, TX 78727Duration: 6+ MonthsJob Responsibilities:Offer impartial assistance to Medicaid clients and providers regarding eligibility, medical claims status, and various program inquiries (comprehensive training provided).Assist in resolving issues as necessary.Respond promptly and courteously to phone inquiries.Document all interactions clearly in online logs.Transfer calls to appropriate Call Center divisions as required.Achieve individual performance metrics.Perform additional tasks as assigned by management.

Are you the type of person who embodies reliability, creativity, and problem-solving prowess, much like the Energizer Bunny, Hermione Granger, or Thomas the Tank Engine? If so, we have an exciting opportunity for you! At Siete Foods, we are on the lookout for a passionate and detail-oriented Customer Operations Specialist. This vital role is essential in ensuring our customers receive the right products at the right time, all while providing an exceptional experience. If you believe you possess the energy and commitment to excel in this position, we would be thrilled to connect with you!

Join our dynamic team at Artech Information Systems LLC as a Customer Care Specialist. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience. Your responsibilities will include responding to customer inquiries, resolving issues, and collaborating with various teams to enhance service delivery.

Veterinary Emergency Group (VEG) is dedicated to helping pet owners and their animals during urgent situations. Since 2014, VEG has focused on improving emergency veterinary care by rethinking traditional methods and offering continuous support to both clients and team members. With hospitals open around the clock throughout the United States, VEG aims to deliver attentive care for pets and a positive experience for everyone involved. VEG’s team works in open-concept hospitals and handles a variety of emergency cases, including those involving exotic animals. The company values a customer-first approach and encourages professional growth through mentorship and development opportunities. VEG holds a Great Place to Work® certification for 2025 and 2026. Role overview The Part-Time Customer Experience Coordinator in Austin, TX, plays a key part in shaping each client’s experience. This position centers on providing attentive service and clear communication before, during, and after visits. Coordinators act as the first point of contact, ensuring that customers and their pets feel supported throughout their time at VEG. What you will do Greet customers warmly and respond quickly, whether in person, by phone, or online. Handle all customer communications (calls, emails, texts), maintain accurate records, and direct urgent medical concerns to veterinary staff. Personalize each interaction and look for ways to meet customer needs creatively. Listen with empathy, address concerns promptly, and help prevent issues from escalating. Keep veterinary staff informed about customer needs for smooth service delivery. Provide confidential guidance on financial matters and end-of-life decisions with compassion. Process payments accurately and protect sensitive information. Follow up with customers to ensure their satisfaction and ongoing support.

Join us at base-power as a Member Experience Intern, where you will have the opportunity to enhance our members' experiences and contribute to our mission of providing exceptional service. In this dynamic role, you will collaborate with various teams to gather insights and implement strategies that improve member satisfaction.