About the job
Saronic Technologies is at the forefront of transforming maritime autonomy, committed to delivering cutting-edge solutions that improve operational efficiency through intelligent, autonomous platforms.
Job Overview
We are on the lookout for a dedicated Field Support Engineer to guarantee the seamless operation of Saronic’s autonomous systems in real-world settings. This pivotal role is centered around ensuring software readiness, maintaining system stability, troubleshooting technical issues, and providing mission support to our customers. You will serve as a vital link connecting deployed systems, customer operations, and internal engineering teams.
Unlike traditional engineering roles that focus on feature development, this position prioritizes operational execution. You will collaborate closely with clients, Field Service Representatives (FSRs), depot teams, and in-house software engineers to facilitate system deployment, diagnose challenges, and ensure the reliability of software during critical missions.
Your contributions will be essential in driving customer success, keeping systems operational, restoring functionalities in the event of issues, and translating operational insights into actionable recommendations for Saronic’s software development teams.
Key Responsibilities
- Mission & Operational Support
- Assist customers during system activation, operational readiness initiatives, training sessions, and live missions.
- Engage in system deployment activities alongside depot teams and FSRs.
- Provide software support during customer operations, both on-site and remotely.
- Ensure that deployed systems are properly configured, validated, and ready for mission use.
- Software Troubleshooting & Diagnostics
- Conduct remote and on-site troubleshooting of deployed system software, diagnostics, and telemetry.
- Analyze logs, system states, and network behavior to identify the root causes of software issues.
- Support recovery efforts, including configuration adjustments, system restarts, updates, or rollbacks as required.
- Escalate complex issues appropriately while minimizing the impact on missions and operational risks.
