Global Onboarding & Support Specialist

The Global Onboarding & Support Specialist will act as the primary liaison for our franchisees during the initiation of new studio openings. This role is essential in overseeing the onboarding and support processes across the global FIT House of Brands network. The individual will play a crucial role in fostering relationships and driving the proactive onboarding and support initiatives for our company.Key ResponsibilitiesThe Global Onboarding & Support Specialist is expected to: Deliver exceptional service throughout the onboarding journey for all global FIT House of Brands studios. Implement effective onboarding and franchisee support policies to ensure consistency and efficiency across all brands. Quickly address and resolve onboarding-related inquiries from the global brands’ networks. Collaborate with divisional and senior leadership to assess and propose enhancements to the global onboarding platforms aimed at improving franchise onboarding services. Champion a culture of excellence, teamwork, and accountability within the onboarding support team. Work alongside cross-functional teams to meet established service level agreements and resolution timelines. Contribute to the overall success of the business by collaborating with various global teams. Provide insights and recommendations to the Onboarding & Support leadership team to ensure effective communication and process execution. Maintain and execute onboarding policies to ensure timely studio openings across all global brands. Foster strong relationships with franchisees to promote collaboration, empathy, and teamwork. Uphold a positive attitude and a commitment to providing an outstanding onboarding experience while maintaining a supportive internal environment. Qualifications At least 2 years of relevant experience. Strong background in fitness sales and an understanding of the successful operation of fitness businesses. Previous experience in customer support is preferred. Ability to think strategically and adapt quickly in a fast-paced environment. A Bachelor’s degree is preferred. BenefitsFIT is dedicated to providing competitive compensation and benefits. Comprehensive Medical, Vision, and Dental insurance. Competitive salary based on experience. 401(k) retirement plan. Flexible and unlimited paid time off (PTO). Casual work environment.

The future of AI—whether in training or evaluation, classical ML or agentic workflows—begins with exceptional data quality.At HumanSignal, we are pioneering the platform that drives the creation, curation, and assessment of that data. Our tools are utilized by top AI teams to ensure models are based on authentic real-world signals rather than irrelevant noise.Our open-source product, Label Studio, has emerged as the industry standard for labeling and evaluating data across various modalities—ranging from text and images to time series and agents in environments. With over 250,000 users and hundreds of millions of labeled samples, it stands as the most widely adopted open-source solution for teams dedicated to building AI systems.Label Studio Enterprise enhances this foundation with the security, collaboration, and scalability features necessary to support mission-critical AI workflows—facilitating everything from model training datasets to evaluation test sets and continuous feedback loops. We began our journey before foundation models became mainstream, and we are intensifying our focus now that AI is transforming the world. If you are passionate about assisting leading AI teams in developing smarter, more accurate systems, we would be thrilled to connect with you.HumanSignal is establishing the world’s first dedicated data creation labs—facilities where expert annotators, domain specialists, and AI trainers produce the highest quality training data in the industry.We are seeking an AI Trainer Onboarding and Support Specialist to serve as the first point of contact for our expanding community of AI trainers. Your role will involve helping new trainers get started, addressing their inquiries, swiftly resolving issues, and ensuring that everyone has the resources they need to excel in their work.This position is fundamentally about people. You will be the friendly voice (or message) guiding individuals through their initial annotation tasks, troubleshooting technical problems, or assisting them with payment queries. You will collaborate across time zones to support a global workforce, playing a crucial role in making HumanSignal a desirable environment for talented individuals to contribute.If you genuinely enjoy helping others succeed and have a knack for problem-solving, this role could be a perfect fit for you.

As an Onboarding Specialist at innergy1, you will play a crucial role in facilitating a seamless onboarding experience for new employees. Your primary responsibilities will involve guiding new hires through the onboarding process, ensuring they are well-acquainted with our company culture, policies, and procedures. You will act as a point of contact for new employees, addressing their queries and providing them with the necessary resources to succeed in their roles.This position offers a fantastic opportunity to contribute to a positive employee experience and foster a supportive workplace environment.

Join our award-winning AI marketing SaaS company as an Implementation & Onboarding Specialist. In this pivotal role, you will be responsible for ensuring our clients successfully integrate and utilize our innovative solutions. You will work closely with customers, guiding them through the onboarding process and addressing any questions or challenges they may encounter. Your expertise will be crucial in optimizing their experience and driving their success with our platform.

Role Overview The Implementation Specialist at Dealerware helps new customers get started with our platform. This role focuses on guiding clients through onboarding, learning about their goals, and making sure our solutions fit their needs. The work centers on smooth integration and building strong customer relationships from the start. What You Will Do Collaborate with customers to understand their requirements and business processes Deliver tailored solutions that fit each client’s operations Support customers through every step of the onboarding process Ensure the Dealerware platform integrates smoothly into client workflows Help drive customer satisfaction and foster long-term partnerships Location This position is based in Austin Downtown, TX.

About SwapAt Swap, we are pioneering the future of commerce through our innovative AI-driven platform. We connect backend operations seamlessly with a cutting-edge storefront experience, empowering brands to sell products globally.Our platform is designed for brands that aspire to sell anything, anywhere. Swap centralizes global operations, streamlines intelligent workflows, and enables margin-enhancing decisions through real-time data insights. Our comprehensive suite of products includes features for cross-border sales, tax compliance, returns management, demand forecasting, and our state-of-the-art agentic storefront, providing merchants with complete transparency and the confidence to take action.We are cultivating a company culture that emphasizes clarity, creativity, and shared responsibility as we reshape the landscape of global commerce.About the RoleWe are looking for a dependable, organized, and technically adept Technical Support Specialist who thrives on problem-solving and delivering exceptional customer experiences. In this role, you will address technical inquiries from merchants, diagnose platform issues, and ensure timely and precise resolutions.This position fuses customer support with technical investigation: you will be part troubleshooter, part educator, and part liaison between merchants and our product and engineering teams. You will engage with various workflows, from analyzing API logs to assisting merchants with customs documentation, and play a vital role in enhancing our support function as we expand.Collaboration with our Customer Experience, Product, and Engineering teams will be crucial to keeping merchants on track and continuously improving our support processes.

Job SummaryAt MicroVentures, we are pioneering a unique fusion of crowdfunding and venture capital, enabling both accredited and non-accredited investors to access investment opportunities in promising startups. Our platform provides angel investors with the chance to invest alongside seasoned venture capitalists, often on equal terms. We are on the lookout for dedicated and service-oriented individuals to help us transform the way investors engage with and invest in private companies!Your Role at MicroVentures:As a Client Support Specialist, you will be pivotal in delivering an outstanding client experience across various communication channels, including chat, email, and phone. On a typical day, your responsibilities will include:1) Cultivating strong relationships by educating clients about the investment process and addressing their inquiries throughout their investment journey.2) Resolving current client issues to meet their immediate needs while identifying opportunities to enhance future client interactions.3) Collaborating with your team to tackle existing client challenges and improve the systems and processes utilized by MicroVentures.

Join the dynamic team at Catalate as a B2B Technical Support Specialist, where you will play a pivotal role in delivering exceptional customer support to our business partners. You will be responsible for troubleshooting technical issues, providing solutions, and ensuring a seamless user experience with our products.

Role Overview Semperis is seeking an Onboarding Program Manager in Austin to support new team members as they join the company. This role focuses on helping new hires understand company culture, internal processes, and essential tools. The Onboarding Program Manager will design and deliver onboarding strategies that support business goals and help newcomers feel welcome from day one. What You Will Do Coordinate and schedule training sessions for new employees Create and update onboarding materials Work closely with different departments to improve and streamline the onboarding process Maintain clear communication with new hires and internal teams What Helps in This Role Strong organizational skills Clear and effective communication Experience designing onboarding programs or similar initiatives Ability to collaborate across teams

Skimmer is dedicated to revolutionizing the pool and spa service and repair industry. As a private equity-backed company, we proudly serve over 6000 customers using our innovative pool service platform to enhance their businesses. With over 70,000 pool service companies in this expansive niche, our mission is far from complete.Our customers' satisfaction is paramount; they appreciate our services as much as we value their feedback (check out our reviews and our impressive NPS score of 68!).Recently, we have been honored to be included in the Inc. 5000 list of the fastest-growing companies, the Deloitte Fast 500, and recognized as one of Built In Austin's Best Startups, alongside being named one of Austin's Best Places for Working Parents.We are in search of innovative thinkers who maintain humility, so let’s get started!Our Values: At Skimmer weUnderstand that our customers' success translates to our success.Cultivate humble, diverse teams that enjoy winning together.Act with urgency to drive results.Build trust through open and honest communication.About You: We are seeking a forward-thinking developer with a strong focus on AI for our growth and go-to-market development team. You will enhance our customers' experiences within the Skimmer app, particularly around new user registrations, billing processes, and onboarding. Reporting to the R&D / Development organization, you will collaborate extensively with all stakeholders involved in onboarding, customer experience, and billing (including Finance, Customer Success, and Support).Ideal candidates will have experience with API-based, real-time integrations, particularly with Stripe subscriptions. You will partner closely with both US-based and front-end developers to ensure optimal customer experiences at all times. Your role is essential in engaging new customers with Skimmer, facilitating their initial use of the platform, and ensuring each feature is accessible and user-friendly.The Growth Team is responsible for the initial interaction customers have with the Skimmer app, which includes Stripe subscriptions, implementation checklists, and initial setup processes. They monitor critical metrics such as “first 30-day retention” and “percentage of application configuration completed.”Your primary objective in this role is to deliver an exceptional customer experience for new accounts.

Role Overview Lightspeed Systems is hiring a Customer Technical Support Specialist in Austin, Texas. This role centers on helping clients resolve technical issues and understand product features. The position supports customers directly, aiming to create a smooth and positive experience with every interaction. What You Will Do Troubleshoot technical problems for clients Share clear, accurate product information Work to ensure each customer receives prompt and effective support What We Look For Interest in technology and problem-solving Commitment to helping customers succeed Strong communication skills

Skimmer provides software for pool and spa service businesses, serving over 6,000 customers nationwide. With backing from private equity and a market of more than 70,000 pool service companies, Skimmer is positioned for significant expansion. The company has received high marks from customers, reflected in an NPS score of 68 and consistently positive reviews. Skimmer has earned recognition from the Inc. 5000, Deloitte Fast 500, Built In Austin's Best Startups, and as one of Austin's Best Places for Working Parents. Core Values Customer success drives company success. Diverse, humble teams win together. Results matter, and urgency fuels progress. Trust grows through open, transparent communication. Role overview The Customer Onboarding Team Manager leads a team of three Customer Onboarding Managers and reports to the VP of Customer Success and Support. This role manages onboarding for new clients and provides support to existing customers, with particular focus on larger SMB accounts. The manager combines team leadership with direct involvement in customer implementation, working to improve team performance, develop digital-led onboarding processes, and increase customer activation rates. The goal is to ensure every new pool professional is set up for success on Skimmer's platform. This position has a direct impact on customer retention, product adoption, and long-term growth across Skimmer's national customer base. Key responsibilities Team leadership and development Coach and mentor Onboarding Managers, supporting them in delivering strong customer experiences. Guide team development through one-on-one meetings, call shadowing, and targeted skills training. Set clear milestones and performance goals related to customer activation, focusing on both new client onboarding and engagement with current customers.

Join our vibrant team at Functional Inspired Training as a Member Support Specialist! In this essential role, you will be the heart of our studio, dedicated to fostering an exceptional experience for all our members. You will support the studio team with membership discussions, engage first-time attendees, and assist with general studio operations as directed by the Studio Manager(s) and Director of Operations. As the primary contact for our members, your warm and welcoming presence will help create a positive atmosphere for everyone who enters our space.The Member Support Specialist will: Work flexible hours including early mornings, evenings, and weekends Conduct visual inspections of equipment before classes to ensure safety Maintain studio cleanliness and ensure equipment is returned to management standards Participate in networking and community events to boost studio visibility Stay current with FS8 brand and fitness standards Serve at the front desk while building relationships with members Make sales calls (as determined by your manager) and follow up on member inquiries Exhibit attention to detail to enhance the member experience Assist with stocking laundry and studio supplies, as well as preparing towels for classes Be open to evolving with trends and developments in the fitness industry Dress professionally and represent our brand positively Commit to a minimum of 20 hours per week and 40 calls per shift Perform any additional duties as assigned

Location: AustinCompany: DeepL GmbH About DeepL DeepL builds AI-powered language tools trusted by over 200,000 business clients and millions of users in 228 countries. Since 2017, under CEO Jaroslaw “Jarek” Kutylowski, the company has grown to more than 1,000 employees and is backed by investors including Benchmark, IVP, and Index Ventures. DeepL’s platform offers human-like translations, advanced writing tools, and real-time voice translation, all designed with security and intelligence in mind. Our Culture Teams at DeepL work at the intersection of AI and real-world impact. Employees often highlight the positive atmosphere, shaped by values like trust, curiosity, and care. The company supports growth, innovation, and well-being, aiming to make communication easier and more connected for millions. Learn more about DeepL’s culture on LinkedIn, Instagram, and the DeepL Blog. Role Overview: Senior Premium Customer Support Specialist The Senior Premium Customer Support Specialist provides high-level support to Premium and Enterprise customers around the world. This role handles complex issues, manages escalations with confidence, and works closely with internal teams to deliver effective solutions. The position blends technical troubleshooting with direct client interaction, focusing on improving the customer experience at every step.

Civitech is a pioneering public benefit corporation committed to fostering a more equitable democracy. We develop innovative tools and infrastructure that enhance civic engagement, empower Democratic candidates, and bolster progressive initiatives. Since our inception in 2019, we have partnered with over 500 organizations, including nonprofit groups, national political committees, and various campaigns, to connect with millions of voters, driving forward our mission of creating a fairer democracy.As a remote-first company, we welcome applications from individuals in our current footprint of 27 states (AL, AK, CA, CO, DC, DE, FL, GA, HI, IL, MA, MD, MN, NC, ND, NH, NJ, NV, NY, OH, SD, TN, TX, VA, WA, WI, WY). We also maintain an office in Austin, TX.Diversity is paramount to our success, and we strongly encourage applicants from underrepresented groups, including women, people of color, LGBTQIA+ individuals, and others, to apply.This position is temporary, anticipated to last until November 2026. While there may be potential for extension based on business needs, candidates should understand that this role is currently scoped as fixed-term.As a Client and Operations Support Specialist, you will play a vital role in our mail program by facilitating effective communication with clients, consolidating essential information, and assisting with operational tasks that propel Civitech's mission forward. Your contributions will be crucial in maintaining high standards of client engagement and operational efficiency, ultimately aiding in our efforts to enhance civic participation and support progressive causes.

We are seeking a dedicated Onboarding Consultant to join our dynamic team at togetherwork. In this hybrid role, you will be responsible for guiding new clients through the onboarding process, ensuring a seamless experience as they integrate our solutions into their operations.Your expertise will help clients adapt to our services quickly, providing them with the necessary tools and support to maximize their success. If you are passionate about customer success and have a knack for problem-solving, we want to hear from you!

Join Apptronik as an IT Support Specialist and become a critical part of our innovative team. In this role, you will be responsible for providing technical support and troubleshooting for our internal systems. You will work closely with various departments to ensure that all IT-related issues are resolved promptly, enabling our team to work efficiently and effectively.Your responsibilities will include managing help desk requests, maintaining hardware and software systems, and assisting with the implementation of new technologies. A strong customer service mindset is essential as you will be the first point of contact for IT-related queries.

Join our dynamic team at Artech Information Systems LLC as a Deskside Support Specialist. In this role, you will provide essential technical support to our clients, ensuring they have the resources they need to succeed. We are looking for a proactive individual who can troubleshoot issues, assist with hardware and software installations, and enhance user experience.

Become a Part of Our Dynamic Team!At DSI Systems, we bring over four decades of unparalleled expertise in sales enablement and tailored business solutions, consistently delivering exceptional value and results for our clients and partners. We are seeking enthusiastic individuals who are ready to leave their mark in the realms of sales and customer service. Join us in an exciting and fulfilling environment where your growth and impact are paramount.Position SummaryThe Retail Support Specialist (RSS) provides essential, hands-on support to AT&T customers within bustling national retail locations. This role involves direct engagement with customers and retail partners to address account, billing, device, and service issues, often in fast-paced, high-traffic scenarios. Success in this position hinges on excellent communication abilities, emotional resilience, technological proficiency, and maintaining composure and professionalism in a dynamic retail context. Core Responsibilities: Customer SupportDeliver friendly, professional, and solution-oriented assistance to AT&T customers in national retail settings.Address inquiries related to billing, account modifications, plan adjustments, device support, and service inquiries.Troubleshoot wireless devices, network issues, and feature functionalities.Thrive in high-volume retail environments, sustaining focus, professionalism, and quality service during peak times and escalated situations. Retail Partner SupportServe as the AT&T subject matter expert for retail staff and third-party labor associates.Act as the primary AT&T representative for these partners, leading in-store support for escalated retail issues.Engage proactively with store leadership to resolve customer concerns, enhancing partnership alignment and ensuring a premier customer experience.Work Environment & Schedule Expectations This role is conducted in a retail environment and requires standing and walking on the sales floor for up to 8 hours daily.Flexibility to work varying schedules, including evenings, weekends, and holidays, based on business needs.Comfort in busy, customer-oriented environments with frequent interaction and problem-solving demands.Operational ExcellenceEfficiently navigate multiple systems while interacting with customers in real-time.Thoroughly and accurately document all customer interactions.Comply with company policies, compliance regulations, and privacy standards.Achieve or surpass performance metrics, including quality, efficiency, and customer satisfaction ratings.Implement and maintain approved planograms for mobile devices and signage.Maintain inventory accuracy and manage stock levels effectively.

About SwapSwap is revolutionizing the landscape of modern commerce through its cutting-edge AI-native platform. We seamlessly integrate backend operations with innovative storefront experiences, designed for brands eager to sell anything, anywhere.Our platform centralizes global operations and empowers businesses with intelligent workflows, enabling data-driven decisions that protect margins in real-time. From cross-border transactions to demand planning and returns management, our products provide merchants with unparalleled transparency and confidence in their operations.At Swap, we foster a culture that prioritizes clarity, creativity, and shared ownership as we transform the global commerce landscape.About the RoleWe are seeking a dynamic individual who thrives at the intersection of technology, operations, and client engagement. As a Merchant Onboarding Technical Implementation Manager at Swap, you will lead merchants through their entire implementation journey — from technical discovery and solution design to configuration, testing, and launch. You’ll collaborate closely with merchant eCommerce, operations, and technical teams to understand their systems and data flows, configuring the Swap platform to meet their needs while providing expert support through integration challenges and workflow optimization.The ideal candidate will possess strong organizational skills, a solid understanding of technical concepts such as APIs and data structures, and an innate ability to build trusted relationships with clients. Your role will be pivotal in facilitating quick and successful merchant adoption of Swap, ensuring a smooth transition to realizing value from our solutions.Key ResponsibilitiesOversee the complete onboarding process for merchants, managing technical and operational workstreams to guarantee a seamless and timely launch.Conduct thorough technical discovery to assess merchant systems, data structures, workflows, and integration needs.Configure and test merchant environments, including API connections, workflow logic, and platform settings, to align with business objectives.Assist merchants with integration troubleshooting by analyzing payloads, logs, and system behaviors to ensure swift resolution.Maintain clear and proactive communication with merchant stakeholders, offering guidance, updates, and recommendations throughout the onboarding process.Facilitate effective training and enablement sessions to empower merchant teams in adopting Swap’s products and workflows confidently.