Member Experience Specialist

About Base PowerBase Power is at the forefront of revolutionizing the energy sector in America. We are committed to reshaping the backbone of modern civilization—electricity—by implementing an extensive network of distributed batteries. This innovative approach is designed to transform the current fragile and centralized electricity grid into a robust and su…

Join us at base-power as a Member Experience Intern, where you will have the opportunity to enhance our members' experiences and contribute to our mission of providing exceptional service. In this dynamic role, you will collaborate with various teams to gather insights and implement strategies that improve member satisfaction.

Join the industrious team as a Member Experience Associate in Austin, where you will be an essential part of our mission to create inspiring workspaces. You will be responsible for providing exceptional service and ensuring a welcoming environment for our members. Your role will involve engaging with clients, assisting with inquiries, and fostering a vibrant community within our workspace.

Join base-power as a Member Experience Content Strategist where you will play a pivotal role in enhancing our member engagement through innovative content strategies. You will collaborate with cross-functional teams to develop compelling content that resonates with our audience and drives member satisfaction.

About the Company:Industrious stands as the leading premium workplace-as-a-service provider, renowned for hosting the highest-rated work environments in the industry. Our mission revolves around crafting exceptional experiences for teams of all sizes and phases, including our own. We believe that a fulfilling workday is shaped by the people you collaborate with and the challenges you tackle together. We seek individuals who thrive on innovative thinking and excel in a genuinely cooperative atmosphere. As teammates, we embrace fresh ideas and celebrate every achievement. Our goal is to make a significant impact on our members' workplace experiences.We believe that authentic self-expression is essential for great days at work. The diversity of backgrounds, perspectives, and ideas is vital for our success in providing outstanding workplace experiences, both for our members and ourselves. Industrious is dedicated to fostering an inclusive and respectful environment that values your uniqueness and individuality. You are appreciated for being YOU. We honor our team members as individuals capable of achieving remarkable results when united as one.We are proud to have been named one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and recognized as one of Forbes’ Best Startup Employers.To learn more, visit www.industriousoffice.com/careers.About the Role:This is an in-person hospitality role, requiring presence on-site five days a week. Candidates must reside within a reasonable commuting distance from Austin, TX. To assist with this, our compensation package features excellent commuter benefits!As a Member Experience Manager, you will be the primary problem solver, momentum driver, and experience creator for our members. You will be the key connector and the person everyone recognizes. As the manager of your own location, you will leverage your business acumen to organize details and communications, ensuring seamless operations. You are comfortable engaging with executives, and your enthusiasm drives you to connect with the broader business community. You will take pride in representing Industrious in your local market while identifying prospective members to provide them with an exceptional workday. Your genuine curiosity will enhance your success in our consultative sales approach by uncovering and addressing members' needs. You will orchestrate memorable events and relish the effort required behind the scenes to make them a success. You have a passion for helping others.

As a Member Experience Associate at Industrious, you will play a vital role in enhancing the member experience at our Austin location. This part-time position involves engaging with members, addressing their needs, and ensuring they have a seamless experience in our workspace. Your responsibilities will include managing inquiries, providing exceptional customer service, and contributing to a welcoming environment.

Join the dynamic team at base-power as a Member Experience Associate, perfect for new graduates eager to kickstart their career in customer engagement! In this role, you will be the frontline of our member community, ensuring they receive exceptional service and support. Your enthusiasm and commitment to creating a positive experience will help foster strong relationships with our members.You will engage with our members through various channels, assist in resolving inquiries, and contribute to the overall satisfaction of our community. This is an exciting opportunity to make an impact and grow within a vibrant organization.

Join our vibrant team at Functional Inspired Training as a Member Support Specialist! In this essential role, you will be the heart of our studio, dedicated to fostering an exceptional experience for all our members. You will support the studio team with membership discussions, engage first-time attendees, and assist with general studio operations as directed by the Studio Manager(s) and Director of Operations. As the primary contact for our members, your warm and welcoming presence will help create a positive atmosphere for everyone who enters our space.The Member Support Specialist will: Work flexible hours including early mornings, evenings, and weekends Conduct visual inspections of equipment before classes to ensure safety Maintain studio cleanliness and ensure equipment is returned to management standards Participate in networking and community events to boost studio visibility Stay current with FS8 brand and fitness standards Serve at the front desk while building relationships with members Make sales calls (as determined by your manager) and follow up on member inquiries Exhibit attention to detail to enhance the member experience Assist with stocking laundry and studio supplies, as well as preparing towels for classes Be open to evolving with trends and developments in the fitness industry Dress professionally and represent our brand positively Commit to a minimum of 20 hours per week and 40 calls per shift Perform any additional duties as assigned

About BaseBase is a pioneering power company in the United States, dedicated to reshaping the very foundation of modern civilization through innovative energy solutions. Our mission involves deploying a comprehensive network of distributed batteries, revolutionizing the traditional, centralized grid into a robust and plentiful energy system. Our team comprises engineers, operators, and creatives who are tackling some of the most intricate, interdisciplinary challenges of our era.About the RoleAs a Member Qualification Specialist, you will serve as the essential first point of contact in providing a smooth experience for our new Base members. Your core duty will be to meticulously evaluate submitted images of members’ homes, ensure all necessary documentation is provided, and communicate with members to clarify any missing or ambiguous information. Your contribution will be vital to the qualification of homes for our services, ensuring that every installation is initiated correctly. This role blends operational precision with member engagement, making it ideal for individuals with a background in support, operations, or data review, who excel in a dynamic, detail-focused, and customer-oriented setting.This position requires a shift from Thursday to Monday, designed to accommodate peak periods for photo submissions, ensuring our members receive timely support.What You Will DoEvaluate incoming photographs of member residences and input relevant data into internal systems while guaranteeing accuracy and completeness.Engage directly with members through email, phone, and text to request additional images, clarify incomplete information, and communicate requirements in a friendly and professional manner.Utilize a comprehensive review checklist and technical guidelines to make informed go/no-go decisions.Monitor the progress of each submission in internal tools and ensure prompt follow-ups to facilitate the installation process.Collaborate with the Operations and Member Experience teams to identify trends, enhance procedures, and assist in resolving unique cases.Contribute to internal documentation and playbooks aimed at standardizing and optimizing the review process.What You Will Bring0–5 years of experience in a customer-facing or data-entry role, or a similar position that emphasizes detailed process adherence and effective communication.Exceptional attention to detail and the capacity to follow structured processes and technical guidelines.

At Enviromedica, we are more than just a natural products company; we are a passionate team committed to promoting wellness with integrity and care. Located in vibrant North Austin, our modern, collaborative workspace is infused with natural light and energy, allowing each team member to play a vital role in our collective growth. Join us for an exciting opportunity to be part of an organization that truly values its people and customers.Position OverviewThe Customer Experience Specialist acts as a trusted intermediary between our customers and our brand, ensuring a seamless interaction across phone, email, and digital platforms. This position provides detailed product and service information, assists with order placement and fulfillment, and effectively resolves customer inquiries with accuracy, empathy, and efficiency. Beyond traditional support tasks, the Specialist also manages customer reviews, oversees service inquiries across eCommerce platforms, and collaborates closely with Sales, Fulfillment, and Operations to ensure the delivery of high-quality service.Exceptional Customer Experience Specialists are genuinely enthusiastic about assisting customers. They possess patience, empathy, and outstanding communication skills, enabling them to troubleshoot, research solutions, and advocate for the customer confidently. Success in this role requires adaptability, strong problem-solving abilities, and the capacity to manage multiple priorities while maintaining a professional and positive demeanor.Ultimately, this role is centered around building trust, fostering positive experiences, and ensuring that customers feel valued at every stage of their journey.

About DialpadDialpad is an innovative AI-driven customer communications platform that is revolutionizing the way businesses interact with their customers. Trusted by over 50,000 companies worldwide, including industry giants like Netflix, RE/MAX, and Uber, Dialpad empowers organizations to forge stronger connections through real-time insights powered by AI. Discover more at dialpad.com.Join Our TeamAt Dialpad, you will collaborate with a dynamic team dedicated to our mission of ensuring customer and employee success. Every conversation counts, and we are enhancing each interaction with a platform that provides actionable insights and automation for our clients.We embrace continuous growth, allowing every team member to utilize cutting-edge AI to enhance our platform and their own professional skills. We seek individuals who exceed expectations and embody our core values: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Customer Experience Learning Experience Designer (LXD), you will be instrumental in crafting outstanding learning experiences that are vital to the success of our CX team and Dialpad University (DPU). Utilizing your industry expertise, you will oversee the implementation of the next phase of our Support team's New Hire Training program, our “Upskilling” initiatives, and tailored training solutions that bridge identified gaps while aligning with our organizational objectives. Additionally, you will manage course development within our customer-facing university, incorporating needs analysis, instructional design, evaluation frameworks, accessibility, and branding elements to create a cohesive learning journey for Dialpad’s educational programs. You will leverage our Learning Management System (Docebo) to monitor learner progress and comprehension, automating reports and notifications to keep stakeholders and learners informed.

Urban Compass seeks a Workplace Experience Manager based in Austin. This position centers on creating a collaborative and productive office environment. The goal is to ensure the workspace feels both welcoming and efficient for everyone. Key responsibilities Work closely with various teams to implement workplace management practices that support collaboration and productivity Supervise daily office operations to maintain a smooth workflow Design and lead programs aimed at boosting employee engagement Focus on improving the overall in-office experience for staff

Join our dynamic team at dev2 as a Tax Agent, where you will play a crucial role in helping clients navigate their tax obligations. We are looking for an individual with over two years of paid tax experience, who is ready to leverage their expertise in a collaborative environment. Our ideal candidate is detail-oriented, possesses strong analytical skills, and is passionate about providing excellent service to our clients.

The User Experience Internship at Realtor.com is designed for master's level students interested in shaping how people buy, sell, and live in their homes. Based in Austin, Texas, this 11-week summer program in 2026 offers hands-on experience in the online real estate industry. Role overview Interns join a team focused on projects that have a direct impact on the company’s mission to simplify home decisions. The work provides a chance to gain practical skills and insight into the real estate marketplace while contributing to meaningful initiatives. Program highlights Work on projects that support Realtor.com’s mission and business goals Collaborate with professionals across technology, product, marketing, and other departments Participate in executive speaker sessions and team-led workshops for a deeper business perspective Receive mentorship from experienced team members and share your ideas Build relationships with peers and leaders while developing new skills What you will do Engage in real projects that align with the company’s mission Work with cross-functional teams Attend speaker series and workshops to broaden your understanding of the business

About SwapAt Swap, we are pioneering the future of commerce through our innovative AI-driven platform. We connect backend operations seamlessly with a cutting-edge storefront experience, empowering brands to sell products globally.Our platform is designed for brands that aspire to sell anything, anywhere. Swap centralizes global operations, streamlines intelligent workflows, and enables margin-enhancing decisions through real-time data insights. Our comprehensive suite of products includes features for cross-border sales, tax compliance, returns management, demand forecasting, and our state-of-the-art agentic storefront, providing merchants with complete transparency and the confidence to take action.We are cultivating a company culture that emphasizes clarity, creativity, and shared responsibility as we reshape the landscape of global commerce.About the RoleWe are looking for a dependable, organized, and technically adept Technical Support Specialist who thrives on problem-solving and delivering exceptional customer experiences. In this role, you will address technical inquiries from merchants, diagnose platform issues, and ensure timely and precise resolutions.This position fuses customer support with technical investigation: you will be part troubleshooter, part educator, and part liaison between merchants and our product and engineering teams. You will engage with various workflows, from analyzing API logs to assisting merchants with customs documentation, and play a vital role in enhancing our support function as we expand.Collaboration with our Customer Experience, Product, and Engineering teams will be crucial to keeping merchants on track and continuously improving our support processes.

Join our dynamic team as a Member Service Representative where you will play a vital role in ensuring our members receive exceptional service. You will be responsible for assisting members with their inquiries, resolving issues, and providing information about our services. Your skills in communication and problem-solving will directly contribute to enhancing our members’ experience.

Role Overview Domino's Pizza in Austin is hiring Team Members to help create great pizza and a welcoming experience for every guest. This role supports the daily operations of the store and keeps service running smoothly. What You Will Do Take customer orders at the counter or by phone Prepare pizzas and other menu items following Domino's recipes Maintain a clean and organized work area Offer friendly, helpful service to every customer What Matters Here Positive attitude and strong communication skills Attention to detail and commitment to quality Willingness to pitch in wherever needed

Role overview The Workplace Experience Associate at Orchard plays an important part in shaping a welcoming and productive environment for employees in Austin, Texas. This position centers on supporting day-to-day needs, fostering a positive atmosphere, and helping drive engagement within the team. What you will do Greet employees and visitors, making sure everyone feels comfortable and supported Respond to employee requests and address workplace needs as they come up Assist with engagement activities and initiatives that strengthen team culture Impact This role helps maintain a positive environment and supports employee well-being and productivity across Orchard's Austin office.

Role Overview Domino's Pizza, Inc. in Austin is hiring a Pizza Maker and Crew Member. This role involves preparing pizzas to company standards, handling orders, and supporting a positive customer experience. Crew members help keep the kitchen running smoothly and play a key part in daily operations. What You Will Do Prepare pizzas and menu items according to Domino's recipes Manage orders and ensure accuracy Support a clean and organized work area Deliver friendly service to customers

About PlacemakrAt Placemakr, we blend the comforts of home with the luxuries of hospitality. By merging apartment living, vacation rentals, and hotel experiences, we provide a unique stay for our guests. Collaborating with developers, property operators, and investors, we curate a selective collection of apartment-style accommodations in desirable neighborhoods. Our tech-enabled properties offer unparalleled guest experiences and significant value to the real estate they occupy. Whether our guests stay for a night or a year, they find not just a place to rest, but a true home away from home. Our dedicated property teams focus on maintaining our buildings and ensuring an exceptional experience for all residents and guests. Non-property teams support these operations and contribute to the overall growth of our platform. Enjoy the flexibility of a remote-first work model while maintaining a reliable workspace with internet access. We value collaboration and foster connections through biannual in-person meetings at various locations across the United States.We are eager to expand our team with passionate, collaborative individuals committed to excellence.Your RoleAs a Guest Experience Associate, you will play a vital role in our commitment to service. You will be the primary point of contact for guests and residents, ensuring their stay is memorable from check-in to departure. We seek individuals who exemplify Placemakr’s core values, possess a proactive attitude, and strive for exceptional customer satisfaction. As a key member of our on-site Property Team, your interactions will reflect our mission to deliver outstanding service in all aspects of our operations.This is a full-time position with a schedule that includes weekdays, weekends, evenings, and holidays on a rotational basis.What We OfferCompetitive salary Monthly bonus potential up to $500 Equity in the form of company stock options 401k plan with 4% employer matching