Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Experience Level
Experience
About the job
We are seeking a dynamic and results-oriented Principal Customer Success Executive to join our team at ServiceNow in Austin. In this pivotal role, you will be responsible for driving customer satisfaction and retention by developing strategic relationships with clients and ensuring they receive maximum value from our solutions.
Your expertise in customer success will be instrumental in identifying opportunities for account growth and leading initiatives that enhance the customer experience. You will collaborate closely with cross-functional teams to advocate for customer needs and contribute to the overall success of the organization.
We are seeking a dynamic and results-oriented Principal Customer Success Executive to join our team at ServiceNow in Austin. In this pivotal role, you will be responsible for driving customer satisfaction and retention by developing strategic relationships with clients and ensuring they receive maximum value from our solutions.Your expertise in customer succ…
Why join us?Handoff is revolutionizing the construction industry with our AI-driven platform. We empower remodelers by automating estimating processes, optimizing operations, and increasing project wins, all supported by real-time cost data and intuitive workflows that resonate with contractors. With more than 10,000 active users each month and an impressive $6 billion in annual project volume, we're becoming the go-to partner for those who build our homes.Our success is fueled by over $25 million in funding from leading investors like Y Combinator, Initialized, and Greycroft. Our team operates across hubs in Austin, São Paulo, and Buenos Aires, with a strong commitment to creating high-impact, user-friendly solutions that make a tangible difference.Customer Success Manager at HandoffWe are seeking a dynamic Customer Success Manager to establish and enhance our post-sales framework from the ground up. This pivotal role involves designing systems, processes, and playbooks that facilitate onboarding, boost adoption, enhance retention, and drive expansion within our customer base.You will oversee all aspects of implementation, training, support, account management, and renewal strategies—transforming a disjointed customer journey into a structured, measurable, and scalable growth operation.This position is perfect for someone who excels in startup environments, relishes the challenge of building systems from the ground up, and is eager to directly influence revenue through customer success initiatives.
Transforming Connections to Social Care.At findhelp, we have developed an innovative platform that simplifies the process of connecting individuals with essential social care resources. Our extensive platform offers a seamless way to track user journeys and measure the impact of our services. We proudly support an expansive network of over half a million local, state, and national programs accessible in every ZIP code across the United States, from rural communities to urban centers.Based in Austin, Texas, findhelp has been at the forefront of enabling healthcare, government, education, and various organizations to connect those in need with vital resources since 2010, ensuring privacy and security at every step.As a mission-driven organization, our focus is on making a positive difference by linking individuals with the programs that provide assistance with dignity and ease. Utilizing our proprietary technology, we have empowered millions of seekers to discover resources for food, health, housing, and employment.In this pivotal role, you will cultivate enduring customer relationships, facilitate the onboarding of new clients, and drive growth within existing accounts, thereby amplifying our impact and advancing our company's mission.
As a Senior Customer Success Manager, you will take ownership of the retention, expansion, and strategic growth of a high-value portfolio consisting of strategic-level accounts. This senior-level position is tailored for individuals who can seamlessly integrate strategic revenue management, demand generation expertise, and consultative partnership skills. You will be responsible for driving measurable revenue outcomes, uncovering new growth opportunities, and shaping customer strategies on a wide scale. This role demands a proactive leader who can think beyond daily account management while consistently delivering results.Key Responsibilities:Own and achieve revenue targets for a designated portfolio of high-value accounts, fully accountable for retention, expansion, and demand growth.Proactively monitor customer performance to identify trends, risks, and opportunities, taking decisive action to mitigate revenue loss or accelerate growth.Serve as the strategic lead for assigned accounts, fostering executive-level relationships and influencing long-term customer investments and partnerships.Identify risks and demand shifts early, providing clear context on revenue impact, drivers, and recommended actions.Collaborate cross-functionally with other teams to drive demand generation, optimize performance, and unlock new growth opportunities.Lead quarterly business reviews (QBRs) and ongoing performance discussions, aligning customer goals to measurable outcomes and ROI.Maintain a robust pipeline and activity discipline, ensuring consistent engagement through proactive outreach, discovery, and growth initiatives.Utilize CRM and data tools (e.g., Salesforce, Excel, BI dashboards) to forecast performance, track progress, and guide strategic decision-making.Manage escalations with urgency and ownership, ensuring timely resolution while maintaining strong internal alignment.Provide structured feedback from customers and the market to influence product evolution, pricing strategy, and operational improvements.Identify and act on upsell, cross-sell, and demand expansion opportunities, contributing to overall business growth.
Join Wise as a Junior Customer Success Manager, where you will play a vital role in ensuring our customers achieve their goals using our innovative financial solutions. You will work closely with clients to understand their needs, provide guidance, and foster long-term relationships. Your efforts will directly impact customer satisfaction and retention.
Role Overview DigitalOcean is seeking a Manager of Customer Success Engineering in Austin to guide a team focused on delivering strong technical support and solutions for customers. This leadership role centers on building customer satisfaction and helping teams achieve successful results with DigitalOcean’s products and services. What You Will Do Lead and mentor a team of customer success engineers Ensure customers receive high-quality technical support and guidance Promote positive outcomes and adoption of DigitalOcean’s offerings Apply technical knowledge and leadership to solve customer challenges Location This position is based in Austin.
Join our dynamic team as a Customer Success Representative in Austin, Texas! This is an exciting opportunity for individuals passionate about enhancing customer experiences. You will be instrumental in ensuring our clients achieve their goals and derive maximum value from our services. If you thrive in a collaborative environment and are eager to contribute to our success, we want to hear from you!
Full-time|On-site|Austin, Washington D.C, New York City
Join method as a Customer Success Manager where you will play a pivotal role in ensuring our clients achieve their desired outcomes. You will be responsible for building strong relationships, providing insights, and delivering exceptional service that drives customer satisfaction and retention.
Join our dynamic team in Austin, Texas, as a Customer Success Specialist. This role is pivotal in ensuring our clients receive exceptional service and support. You will collaborate across departments to enhance client satisfaction and drive success.
Join the Customer Success Team at TRACTIAN At TRACTIAN, our Customer Success Team is pivotal in driving customer renewals and expansion, enhancing lifetime value, retention, and growth within our diverse global clientele. By building strong partnerships with industry giants like Hyundai, Bosch, and Kraft Heinz, we ensure that our Enterprise customers achieve exceptional outcomes with TRACTIAN's innovative solutions. As leaders in industrial technology, our team is dedicated to delivering rapid ROI, nurturing long-term collaborations, and achieving outstanding net revenue retention. Every member of our team is empowered to make a significant impact and is recognized for their excellence, contributing to the enduring success of our customers. Your Role As a Customer Success Manager at TRACTIAN, you will oversee customer projects within the manufacturing maintenance sector. Your primary focus will be on ensuring customer satisfaction and facilitating expansion by promoting maintenance operational excellence and improving their reliability programs.
Your Impact The Customer Success Enablement Manager plays a pivotal role in enhancing the effectiveness of our Customer Success teams. This position is key in facilitating communication and collaboration between our sales and customer-facing departments. You will analyze the existing environment and create, deliver, and implement comprehensive training programs, resources, and tools designed to empower our teams to reach their goals and provide outstanding customer experiences. What You'll Do Business Planning: Collaborate with Customer Success and Sales leadership alongside cross-functional teams to develop strategic business plans. Strategic Initiatives: Act as a representative for Customer Success and Sales in strategic initiatives, managing larger projects from identification through development to implementation. Business Process Improvement (BPI): Identify and lead opportunities for workflow enhancements, simplification, and efficiencies that promote strong cross-functional collaboration (Sales, Marketing, Product, IT, etc.), resulting in increased profitability and customer satisfaction. Data Analysis: Analyze metrics and data to formulate enablement strategies and create Customer Success playbooks. Tailored Enablement: Ensure that enablement initiatives are specifically aligned with the needs and objectives of the Customer Success and Sales teams, contributing to the continual growth and improvement of the organization. Onboarding: Oversee the onboarding process for new hires, ensuring they possess the knowledge and resources necessary to succeed, including the development of materials and delivery of training as required. Change Management: Lead initiatives for change management to ensure the successful adoption of new enablement programs, processes, and technologies, continually measuring and adjusting these initiatives as needed. Communication Strategies: Develop and implement effective communication strategies to convey the benefits and rationale behind enablement transformations for adult learners across the relevant business units. New Product Introduction: Support the introduction of new products to ensure their successful integration (knowledge and processes) within the Customer Success and Sales organization. Trusted Advisor: Build and maintain robust relationships with sales and customer-facing teams, serving as a trusted advisor.
Join Osano as a Strategic Customer Success Manager and play a pivotal role in ensuring our clients achieve their goals with our innovative data privacy solutions. You will be the primary point of contact for our customers, guiding them through their journey and helping them maximize the value of our platform.In this dynamic position, you will leverage your expertise to foster relationships, drive customer engagement, and become an advocate for customer needs within our organization. Your proactive approach will help identify upsell opportunities and contribute to overall customer satisfaction.
Join our dynamic team in Austin, Texas, as a Customer Success Specialist, where you will play a critical role in ensuring client satisfaction and success across all departments. Your expertise will help drive the customer experience and enhance our service delivery.
Join Kahoot! on our exciting mission to revolutionize how the world learns through play. If you are a dedicated advocate for customer success and excel at solving complex enterprise challenges, we want you to be our next Senior Customer Success Manager!In this pivotal role, you'll play a critical part in helping our largest clients achieve their business objectives using our innovative platform.Your RoleThe Senior Customer Success Manager is primarily responsible for ensuring the success of medium to large enterprise customers within Kahoot! at Work. You will serve as a trusted consultant, guiding clients towards tangible results that promote retention, growth, and loyalty. As a member of our International Customer Success team, your focus will be on one or more products from the Kahoot! Group portfolio.This position is based in our Austin, Texas office and reports directly to the Senior Manager, Customer Success, also located in Austin.Key ResponsibilitiesConsult proactively with a portfolio of medium to large enterprise customers to help them achieve their business goals, demonstrating measurable outcomes.Exhibit exceptional business acumen, conducting discovery sessions, managing stakeholder relationships, and employing the MEDDICC methodology within Kahoot Customer Success.Mentor and support the development of team members alongside your manager, fostering a culture of growth and collaboration.Identify opportunities, recommend tailored solutions, and develop success plans based on a deep understanding of client needs.Collaborate with Account Managers and Account Executives to gain, grow, and retain customers through presale, onboarding, adoption, renewals, and expansion efforts.Collect and document customer feedback to drive product retention and strategic expansion.Implement scalable initiatives with our Digital Customer Success and Customer Education teams, including webinars, live training sessions, and helpful resources.Occasionally participate in sales calls as a solution expert and trusted advisor.Represent Kahoot! at industry conferences alongside sales and event teams.Organize and facilitate business reviews, workshops, and renewal discussions.Collaborate closely with Product, Sales, and Customer Experience teams to enhance our services and product offerings.Help challenge the status quo in learning and employee engagement.
Join CaptivateIQ as a Customer Success Manager - Commercial and play a pivotal role in ensuring our customers derive maximum value from our innovative solutions. As a key member of our team, you will engage with clients to understand their needs, provide tailored support, and drive adoption of our platform.This position offers an exciting opportunity to work in a dynamic environment where your contributions will directly impact customer satisfaction and retention.
Role Overview MongoDB is hiring a Senior Customer Success Manager based in Atlanta, Austin, or Dallas. This role centers on building strong relationships with customers and ensuring they achieve lasting value from the MongoDB platform. The position focuses on customer satisfaction and retention, with an emphasis on supporting clients throughout their journey. What You Will Do Guide customers through onboarding, adoption, and ongoing use of MongoDB products Address customer needs and resolve issues as they arise Identify opportunities for customer growth and help drive expansion Work closely with cross-functional teams to deliver a seamless experience Act as a trusted advisor, building long-term partnerships with clients Location This position is available in Atlanta, Austin, or Dallas.
Join the DeepL TeamDeepL is a pioneering global AI product and research firm dedicated to creating secure and intelligent solutions tailored for complex business challenges. Our innovative Language AI platform is trusted by over 200,000 businesses and millions of individuals across 228 markets worldwide, providing human-like translation, enhanced writing capabilities, and real-time voice translation.Founded in 2017 by visionary CEO Jaroslaw “Jarek” Kutylowski, DeepL has since grown to employ more than 1,000 passionate individuals and attracts renowned investors such as Benchmark, IVP, and Index Ventures.We aspire to be the global leader in reliable, intelligent AI technology, crafting products that enhance communication, build connections, and create significant impacts. To realize this vision, we seek talented individuals like you to embark on this journey with us. If you are eager to influence the future of AI and advance your career in a fast-paced, purpose-driven environment, DeepL is the ideal place for you.What Makes Us UniqueOur unique blend of advanced AI technology, meaningful work, and a nurturing culture is what truly sets us apart. We are a collective of innovators, researchers, and creators united by a common goal: to unlock human potential by simplifying, enhancing, and connecting work.Feedback about working at DeepL is overwhelmingly positive, likely due to our technology that empowers millions to communicate and collaborate more effectively, as well as the trust, curiosity, and care that define our culture.Being part of DeepL means joining a team committed to innovation, growth, and well-being. Explore more about our workplace culture on our LinkedIn, Instagram, and our Blog.About Our TeamOur dynamic team in Austin is dedicated to dismantling language barriers and revolutionizing business communication through cutting-edge translation technology. Our diverse talents contribute to a supportive and energetic atmosphere. As we expand in North America, we are looking for a dedicated Customer Success Manager (CSM) who can foster strategic customer relationships, ensuring clients successfully adopt our products and become steadfast advocates. This role emphasizes understanding customer ecosystems and promoting product usage, particularly for clients utilizing our API. We require a technically proficient CSM who is comfortable navigating complex customer environments.
Role Overview Synthesia is hiring a Scaled Customer Success Manager in Austin. This role centers on supporting customers as they use our AI video creation platform. The position focuses on building relationships, understanding client needs, and helping users get the most value from our tools. What You Will Do Work directly with customers to guide them through the platform and address their questions Help clients identify ways to achieve their goals using Synthesia’s video solutions Strengthen customer relationships by providing timely, thoughtful support Collaborate with internal teams to deliver a consistent, high-quality experience across our user base Location This position is based in Austin.
Are you ready to join a dynamic IT company where your sense of humor is celebrated and your contributions are valued? In our Customer Success team, we not only support our users but also ensure they leave with a smile. Imagine staying late not just for work, but to engage in friendly Counter-Strike matches with your colleagues! Here, we blend fun with professional growth, focusing on teamwork and continuous learning. Remember, it's not just about having a diploma; it's about your passion and drive!
CaptivateIQ is at the forefront of transforming how organizations strategize, oversee, and enhance their sales performance. Initially pioneering incentive compensation management, we are now broadening our platform to address wider sales planning challenges. Acknowledged by industry leaders such as Forrester and G2 and supported by prominent investors like Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth enterprises like Netflix, Figma, and Stripe with the agility and insights necessary to accelerate revenue performance.Become part of a skilled and rapidly expanding team dedicated to tackling some of the most intricate and significant challenges in sales performance management.Role OverviewWe are looking for a Vice President of Customer Success to spearhead a new phase in how our customers derive value across various products, personas, and market segments. This executive will be responsible for renewals, growth, long-term retention, and value realization across Enterprise, Mid-Market, SMB, and Digital Customer Success initiatives, leading customers through a quantifiable Customer Value Journey that aligns adoption with ROI and overall business impact.This leader will shift our Customer Success approach from an administrative focus to a multi-faceted, multi-product value engine that enhances adoption depth, strengthens executive alignment, and fuels sustainable growth. The VP will design the frameworks, leadership architecture, and coaching environment essential for scaling Customer Success to exemplary industry standards, while ensuring our team functions with transparency, accountability, and business acumen.This position is ideal for a builder and mentor—an individual who has successfully directed Customer Success organizations through phases of growth, complexity, and platform enhancement, and who is invigorated by transforming customer insights and product knowledge into a definitive pathway to achieving 110%+ Net Dollar Retention.
We are seeking a dynamic and results-oriented Principal Customer Success Executive to join our team at ServiceNow in Austin. In this pivotal role, you will be responsible for driving customer satisfaction and retention by developing strategic relationships with clients and ensuring they receive maximum value from our solutions.Your expertise in customer succ…
Why join us?Handoff is revolutionizing the construction industry with our AI-driven platform. We empower remodelers by automating estimating processes, optimizing operations, and increasing project wins, all supported by real-time cost data and intuitive workflows that resonate with contractors. With more than 10,000 active users each month and an impressive $6 billion in annual project volume, we're becoming the go-to partner for those who build our homes.Our success is fueled by over $25 million in funding from leading investors like Y Combinator, Initialized, and Greycroft. Our team operates across hubs in Austin, São Paulo, and Buenos Aires, with a strong commitment to creating high-impact, user-friendly solutions that make a tangible difference.Customer Success Manager at HandoffWe are seeking a dynamic Customer Success Manager to establish and enhance our post-sales framework from the ground up. This pivotal role involves designing systems, processes, and playbooks that facilitate onboarding, boost adoption, enhance retention, and drive expansion within our customer base.You will oversee all aspects of implementation, training, support, account management, and renewal strategies—transforming a disjointed customer journey into a structured, measurable, and scalable growth operation.This position is perfect for someone who excels in startup environments, relishes the challenge of building systems from the ground up, and is eager to directly influence revenue through customer success initiatives.
Transforming Connections to Social Care.At findhelp, we have developed an innovative platform that simplifies the process of connecting individuals with essential social care resources. Our extensive platform offers a seamless way to track user journeys and measure the impact of our services. We proudly support an expansive network of over half a million local, state, and national programs accessible in every ZIP code across the United States, from rural communities to urban centers.Based in Austin, Texas, findhelp has been at the forefront of enabling healthcare, government, education, and various organizations to connect those in need with vital resources since 2010, ensuring privacy and security at every step.As a mission-driven organization, our focus is on making a positive difference by linking individuals with the programs that provide assistance with dignity and ease. Utilizing our proprietary technology, we have empowered millions of seekers to discover resources for food, health, housing, and employment.In this pivotal role, you will cultivate enduring customer relationships, facilitate the onboarding of new clients, and drive growth within existing accounts, thereby amplifying our impact and advancing our company's mission.
As a Senior Customer Success Manager, you will take ownership of the retention, expansion, and strategic growth of a high-value portfolio consisting of strategic-level accounts. This senior-level position is tailored for individuals who can seamlessly integrate strategic revenue management, demand generation expertise, and consultative partnership skills. You will be responsible for driving measurable revenue outcomes, uncovering new growth opportunities, and shaping customer strategies on a wide scale. This role demands a proactive leader who can think beyond daily account management while consistently delivering results.Key Responsibilities:Own and achieve revenue targets for a designated portfolio of high-value accounts, fully accountable for retention, expansion, and demand growth.Proactively monitor customer performance to identify trends, risks, and opportunities, taking decisive action to mitigate revenue loss or accelerate growth.Serve as the strategic lead for assigned accounts, fostering executive-level relationships and influencing long-term customer investments and partnerships.Identify risks and demand shifts early, providing clear context on revenue impact, drivers, and recommended actions.Collaborate cross-functionally with other teams to drive demand generation, optimize performance, and unlock new growth opportunities.Lead quarterly business reviews (QBRs) and ongoing performance discussions, aligning customer goals to measurable outcomes and ROI.Maintain a robust pipeline and activity discipline, ensuring consistent engagement through proactive outreach, discovery, and growth initiatives.Utilize CRM and data tools (e.g., Salesforce, Excel, BI dashboards) to forecast performance, track progress, and guide strategic decision-making.Manage escalations with urgency and ownership, ensuring timely resolution while maintaining strong internal alignment.Provide structured feedback from customers and the market to influence product evolution, pricing strategy, and operational improvements.Identify and act on upsell, cross-sell, and demand expansion opportunities, contributing to overall business growth.
Join Wise as a Junior Customer Success Manager, where you will play a vital role in ensuring our customers achieve their goals using our innovative financial solutions. You will work closely with clients to understand their needs, provide guidance, and foster long-term relationships. Your efforts will directly impact customer satisfaction and retention.
Role Overview DigitalOcean is seeking a Manager of Customer Success Engineering in Austin to guide a team focused on delivering strong technical support and solutions for customers. This leadership role centers on building customer satisfaction and helping teams achieve successful results with DigitalOcean’s products and services. What You Will Do Lead and mentor a team of customer success engineers Ensure customers receive high-quality technical support and guidance Promote positive outcomes and adoption of DigitalOcean’s offerings Apply technical knowledge and leadership to solve customer challenges Location This position is based in Austin.
Join our dynamic team as a Customer Success Representative in Austin, Texas! This is an exciting opportunity for individuals passionate about enhancing customer experiences. You will be instrumental in ensuring our clients achieve their goals and derive maximum value from our services. If you thrive in a collaborative environment and are eager to contribute to our success, we want to hear from you!
Full-time|On-site|Austin, Washington D.C, New York City
Join method as a Customer Success Manager where you will play a pivotal role in ensuring our clients achieve their desired outcomes. You will be responsible for building strong relationships, providing insights, and delivering exceptional service that drives customer satisfaction and retention.
Join our dynamic team in Austin, Texas, as a Customer Success Specialist. This role is pivotal in ensuring our clients receive exceptional service and support. You will collaborate across departments to enhance client satisfaction and drive success.
Join the Customer Success Team at TRACTIAN At TRACTIAN, our Customer Success Team is pivotal in driving customer renewals and expansion, enhancing lifetime value, retention, and growth within our diverse global clientele. By building strong partnerships with industry giants like Hyundai, Bosch, and Kraft Heinz, we ensure that our Enterprise customers achieve exceptional outcomes with TRACTIAN's innovative solutions. As leaders in industrial technology, our team is dedicated to delivering rapid ROI, nurturing long-term collaborations, and achieving outstanding net revenue retention. Every member of our team is empowered to make a significant impact and is recognized for their excellence, contributing to the enduring success of our customers. Your Role As a Customer Success Manager at TRACTIAN, you will oversee customer projects within the manufacturing maintenance sector. Your primary focus will be on ensuring customer satisfaction and facilitating expansion by promoting maintenance operational excellence and improving their reliability programs.
Your Impact The Customer Success Enablement Manager plays a pivotal role in enhancing the effectiveness of our Customer Success teams. This position is key in facilitating communication and collaboration between our sales and customer-facing departments. You will analyze the existing environment and create, deliver, and implement comprehensive training programs, resources, and tools designed to empower our teams to reach their goals and provide outstanding customer experiences. What You'll Do Business Planning: Collaborate with Customer Success and Sales leadership alongside cross-functional teams to develop strategic business plans. Strategic Initiatives: Act as a representative for Customer Success and Sales in strategic initiatives, managing larger projects from identification through development to implementation. Business Process Improvement (BPI): Identify and lead opportunities for workflow enhancements, simplification, and efficiencies that promote strong cross-functional collaboration (Sales, Marketing, Product, IT, etc.), resulting in increased profitability and customer satisfaction. Data Analysis: Analyze metrics and data to formulate enablement strategies and create Customer Success playbooks. Tailored Enablement: Ensure that enablement initiatives are specifically aligned with the needs and objectives of the Customer Success and Sales teams, contributing to the continual growth and improvement of the organization. Onboarding: Oversee the onboarding process for new hires, ensuring they possess the knowledge and resources necessary to succeed, including the development of materials and delivery of training as required. Change Management: Lead initiatives for change management to ensure the successful adoption of new enablement programs, processes, and technologies, continually measuring and adjusting these initiatives as needed. Communication Strategies: Develop and implement effective communication strategies to convey the benefits and rationale behind enablement transformations for adult learners across the relevant business units. New Product Introduction: Support the introduction of new products to ensure their successful integration (knowledge and processes) within the Customer Success and Sales organization. Trusted Advisor: Build and maintain robust relationships with sales and customer-facing teams, serving as a trusted advisor.
Join Osano as a Strategic Customer Success Manager and play a pivotal role in ensuring our clients achieve their goals with our innovative data privacy solutions. You will be the primary point of contact for our customers, guiding them through their journey and helping them maximize the value of our platform.In this dynamic position, you will leverage your expertise to foster relationships, drive customer engagement, and become an advocate for customer needs within our organization. Your proactive approach will help identify upsell opportunities and contribute to overall customer satisfaction.
Join our dynamic team in Austin, Texas, as a Customer Success Specialist, where you will play a critical role in ensuring client satisfaction and success across all departments. Your expertise will help drive the customer experience and enhance our service delivery.
Join Kahoot! on our exciting mission to revolutionize how the world learns through play. If you are a dedicated advocate for customer success and excel at solving complex enterprise challenges, we want you to be our next Senior Customer Success Manager!In this pivotal role, you'll play a critical part in helping our largest clients achieve their business objectives using our innovative platform.Your RoleThe Senior Customer Success Manager is primarily responsible for ensuring the success of medium to large enterprise customers within Kahoot! at Work. You will serve as a trusted consultant, guiding clients towards tangible results that promote retention, growth, and loyalty. As a member of our International Customer Success team, your focus will be on one or more products from the Kahoot! Group portfolio.This position is based in our Austin, Texas office and reports directly to the Senior Manager, Customer Success, also located in Austin.Key ResponsibilitiesConsult proactively with a portfolio of medium to large enterprise customers to help them achieve their business goals, demonstrating measurable outcomes.Exhibit exceptional business acumen, conducting discovery sessions, managing stakeholder relationships, and employing the MEDDICC methodology within Kahoot Customer Success.Mentor and support the development of team members alongside your manager, fostering a culture of growth and collaboration.Identify opportunities, recommend tailored solutions, and develop success plans based on a deep understanding of client needs.Collaborate with Account Managers and Account Executives to gain, grow, and retain customers through presale, onboarding, adoption, renewals, and expansion efforts.Collect and document customer feedback to drive product retention and strategic expansion.Implement scalable initiatives with our Digital Customer Success and Customer Education teams, including webinars, live training sessions, and helpful resources.Occasionally participate in sales calls as a solution expert and trusted advisor.Represent Kahoot! at industry conferences alongside sales and event teams.Organize and facilitate business reviews, workshops, and renewal discussions.Collaborate closely with Product, Sales, and Customer Experience teams to enhance our services and product offerings.Help challenge the status quo in learning and employee engagement.
Join CaptivateIQ as a Customer Success Manager - Commercial and play a pivotal role in ensuring our customers derive maximum value from our innovative solutions. As a key member of our team, you will engage with clients to understand their needs, provide tailored support, and drive adoption of our platform.This position offers an exciting opportunity to work in a dynamic environment where your contributions will directly impact customer satisfaction and retention.
Role Overview MongoDB is hiring a Senior Customer Success Manager based in Atlanta, Austin, or Dallas. This role centers on building strong relationships with customers and ensuring they achieve lasting value from the MongoDB platform. The position focuses on customer satisfaction and retention, with an emphasis on supporting clients throughout their journey. What You Will Do Guide customers through onboarding, adoption, and ongoing use of MongoDB products Address customer needs and resolve issues as they arise Identify opportunities for customer growth and help drive expansion Work closely with cross-functional teams to deliver a seamless experience Act as a trusted advisor, building long-term partnerships with clients Location This position is available in Atlanta, Austin, or Dallas.
Join the DeepL TeamDeepL is a pioneering global AI product and research firm dedicated to creating secure and intelligent solutions tailored for complex business challenges. Our innovative Language AI platform is trusted by over 200,000 businesses and millions of individuals across 228 markets worldwide, providing human-like translation, enhanced writing capabilities, and real-time voice translation.Founded in 2017 by visionary CEO Jaroslaw “Jarek” Kutylowski, DeepL has since grown to employ more than 1,000 passionate individuals and attracts renowned investors such as Benchmark, IVP, and Index Ventures.We aspire to be the global leader in reliable, intelligent AI technology, crafting products that enhance communication, build connections, and create significant impacts. To realize this vision, we seek talented individuals like you to embark on this journey with us. If you are eager to influence the future of AI and advance your career in a fast-paced, purpose-driven environment, DeepL is the ideal place for you.What Makes Us UniqueOur unique blend of advanced AI technology, meaningful work, and a nurturing culture is what truly sets us apart. We are a collective of innovators, researchers, and creators united by a common goal: to unlock human potential by simplifying, enhancing, and connecting work.Feedback about working at DeepL is overwhelmingly positive, likely due to our technology that empowers millions to communicate and collaborate more effectively, as well as the trust, curiosity, and care that define our culture.Being part of DeepL means joining a team committed to innovation, growth, and well-being. Explore more about our workplace culture on our LinkedIn, Instagram, and our Blog.About Our TeamOur dynamic team in Austin is dedicated to dismantling language barriers and revolutionizing business communication through cutting-edge translation technology. Our diverse talents contribute to a supportive and energetic atmosphere. As we expand in North America, we are looking for a dedicated Customer Success Manager (CSM) who can foster strategic customer relationships, ensuring clients successfully adopt our products and become steadfast advocates. This role emphasizes understanding customer ecosystems and promoting product usage, particularly for clients utilizing our API. We require a technically proficient CSM who is comfortable navigating complex customer environments.
Role Overview Synthesia is hiring a Scaled Customer Success Manager in Austin. This role centers on supporting customers as they use our AI video creation platform. The position focuses on building relationships, understanding client needs, and helping users get the most value from our tools. What You Will Do Work directly with customers to guide them through the platform and address their questions Help clients identify ways to achieve their goals using Synthesia’s video solutions Strengthen customer relationships by providing timely, thoughtful support Collaborate with internal teams to deliver a consistent, high-quality experience across our user base Location This position is based in Austin.
Are you ready to join a dynamic IT company where your sense of humor is celebrated and your contributions are valued? In our Customer Success team, we not only support our users but also ensure they leave with a smile. Imagine staying late not just for work, but to engage in friendly Counter-Strike matches with your colleagues! Here, we blend fun with professional growth, focusing on teamwork and continuous learning. Remember, it's not just about having a diploma; it's about your passion and drive!
CaptivateIQ is at the forefront of transforming how organizations strategize, oversee, and enhance their sales performance. Initially pioneering incentive compensation management, we are now broadening our platform to address wider sales planning challenges. Acknowledged by industry leaders such as Forrester and G2 and supported by prominent investors like Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth enterprises like Netflix, Figma, and Stripe with the agility and insights necessary to accelerate revenue performance.Become part of a skilled and rapidly expanding team dedicated to tackling some of the most intricate and significant challenges in sales performance management.Role OverviewWe are looking for a Vice President of Customer Success to spearhead a new phase in how our customers derive value across various products, personas, and market segments. This executive will be responsible for renewals, growth, long-term retention, and value realization across Enterprise, Mid-Market, SMB, and Digital Customer Success initiatives, leading customers through a quantifiable Customer Value Journey that aligns adoption with ROI and overall business impact.This leader will shift our Customer Success approach from an administrative focus to a multi-faceted, multi-product value engine that enhances adoption depth, strengthens executive alignment, and fuels sustainable growth. The VP will design the frameworks, leadership architecture, and coaching environment essential for scaling Customer Success to exemplary industry standards, while ensuring our team functions with transparency, accountability, and business acumen.This position is ideal for a builder and mentor—an individual who has successfully directed Customer Success organizations through phases of growth, complexity, and platform enhancement, and who is invigorated by transforming customer insights and product knowledge into a definitive pathway to achieving 110%+ Net Dollar Retention.
