Sustaining Engineer at Mirantis | Austin

Mirantis is on the lookout for a skilled Sustaining Engineer with a strong background in Golang, Docker, Kubernetes, and public cloud platforms. Join our dedicated Sustaining Engineering team as we enhance and maintain our Containers platform, focusing on technologies such as Mirantis Kubernetes Engine, Mirantis Secure Registry, and Mirantis Container Runtime. We value effective communication, problem-solving skills, and a passion for delivering exceptional customer satisfaction through various channels including help content and support tickets. If you enjoy debugging, coding, and collaborating with cross-functional teams to voice customer needs, we want to hear from you! Main ResponsibilitiesAchieve expertise in Mirantis Cloud Native Platform technologies and customer deployment environments.Analyze customer patch requirements, designing and developing feature enhancements in Golang for Mirantis Cloud Platform.Produce top-tier help content and conduct proactive audits of our publicly accessible knowledge management system.Collaborate with product and solution experts to co-create reference architecture documentation.Utilize advanced troubleshooting methods (debugging and diagnosing) to tackle critical, intricate problems across various technology layers.Work closely with product engineering teams to resolve technical issues related to Docker and Kubernetes.Create and maintain customer-specific reproducer environments for internal and external technical teams at Mirantis.Recreate customer issues and compile bug reproducers for product engineering.Investigate and apply code-level fixes, patching, and repackaging for customer testing.Conduct in-depth technical post-mortems on behalf of customers.

Join Mirantis as a Technical Product Marketer, where you will play a pivotal role in shaping the marketing strategies for our innovative products in the AI space. Your expertise will help bridge the gap between technical knowledge and market needs, ensuring our messaging resonates with both technical and non-technical audiences.In this dynamic role, you will collaborate with cross-functional teams to develop compelling marketing campaigns, create engaging content, and analyze market trends to drive product adoption and customer engagement. Your insights will directly influence product positioning and competitive strategies.

As a Technical Service Delivery Manager (SDM) at Mirantis, you will be a pivotal figure in our customer success journey, combining technical acumen with relationship management to deliver exceptional support and operational alignment. This hybrid role integrates the expertise of a Level 2 Support Engineer, the relational finesse of a Customer Success Manager, and the ownership mentality of a Technical Lead, overseeing the entire Mirantis platform stack for our enterprise clients. As the primary operational and technical steward for designated accounts, you will adeptly manage escalations, optimize platform operations, and ensure that customers derive maximum value from Mirantis technologies, including Mirantis Kubernetes Engine (MKE), Mirantis Container Runtime (MCR), k0rdent, Lens, and OpenStack.Key Responsibilities:Technical Ownership & Support LeadershipAct as the leading technical authority for customer environments, focusing on Kubernetes, OpenStack, Linux, networking, storage, and security.Provide advanced L2-level troubleshooting and technical insights across compute, control plane, networking, and storage layers.Diagnose intricate failures across OpenStack and Kubernetes components.Guide clients through upgrades, lifecycle management, capacity planning, and architectural best practices.Excellence in Support DeliveryEnsure customer issues are resolved swiftly within defined SLAs to minimize business disruption.Maintain a customer satisfaction score (CSAT) exceeding 95% across assigned accounts.Conduct proactive platform reviews and implement root cause analysis for recurring issues.Escalation ManagementLead critical P1/P0 escalations, war rooms, and cross-functional incident response teams.Communicate clear and timely updates to customers and internal stakeholders throughout the incident resolution process.Mitigate repeat incidents through structured root cause analysis and strategic improvements.Account Health & AdoptionConduct regular platform health evaluations and risk assessments.Drive modernization initiatives and promote the adoption of MKE, MCR, k0rdent, and other Mirantis technologies.Collaborate closely with Customer Success Managers on retention, renewals, and expansion opportunities.

Role overview Mirantis Inc. seeks a Principal Customer Engineer based in Austin. The role blends technical expertise with direct client engagement, supporting organizations as they adopt and operate Mirantis cloud solutions. Success in this position comes from guiding customers to reach their goals while navigating the challenges of cloud technology. What you will do Partner with customers to understand their objectives and support them in achieving results through Mirantis products. Offer technical guidance and actionable advice throughout each phase of the customer’s cloud journey. Work with teams across Mirantis to design and implement solutions tailored to client needs. Lead technical workshops and deliver training sessions that help customers grow their skills and confidence. Requirements Deep knowledge of cloud technologies and experience in customer support roles. Background in working directly with clients in technical environments. Ability to lead workshops and communicate technical concepts clearly. Proven skill in collaborating with cross-functional teams to address complex challenges.

Join us at Mirantis as a Growth Account Manager, where you will play a crucial role in transforming enterprise relationships with annual revenues between $50K and $400K into substantial million-dollar partnerships.Your primary responsibility will be to manage a portfolio of long-term customers, many of whom currently interact with Mirantis at a project level. You will elevate these connections by engaging with C-level executives and senior business leaders, fostering strategic relationships that transcend operational discussions.This role is a blend of customer retention, account growth, and guiding clients towards expanding their use of innovative Cloud, AI, and GPU workloads that yield significant business outcomes.Key Responsibilities:Manage and grow a portfolio of enterprise accounts with ARR ranging from $50K to $400K.Craft and implement detailed account plans that articulate the current landscape, future vision, and a measurable path forward.Enhance relationships with executives and C-level decision-makers, moving beyond technical contacts to engage with budget authorities.Identify and chase expansion opportunities across diverse business units, geographical areas, and emerging workload solutions.Collaborate with clients to modernize their legacy systems, seamlessly integrating Mirantis solutions into their cloud, AI, and GPU development frameworks.Deliver quantifiable value from day one by identifying renewal and expansion opportunities within your initial month.Work closely with technical, marketing, and customer success teams to ensure an exceptional customer experience and retention.Provide clear and precise reports on account health, risks, and growth pipeline.Success Metrics:Within 30 Days:Gain in-depth knowledge of your assigned accounts, recognizing key stakeholders, renewal timelines, and expansion potentials.Present individual account plans that outline the current versus future state vision with actionable next steps for executive engagement.Within 90 Days:Initiate active discussions with C-level and senior decision-makers within your top accounts.Within 6 Months:Meet or exceed retention and ARR growth objectives.Successfully transition multiple accounts towards cloud, AI, or GPU workloads, establishing Mirantis as a key strategic partner for innovation.Drive early renewals and identify new business unit entry points, demonstrating measurable pipeline growth.

Role Overview DigitalOcean is looking for a Hardware Sustaining Engineer based in Austin. This role supports the ongoing health and performance of our data center hardware, helping developers and businesses run smoothly on our cloud platform. The team values collaboration, learning, and shared success. What You Will Do Maintain and enhance the hardware infrastructure across DigitalOcean’s server ecosystem. Troubleshoot and resolve issues affecting data center hardware at scale. Work closely with the Manager of Infra::Machines::Design to ensure reliable hardware operations. Support hardware and firmware, delivering strong technical assistance as our data center capabilities grow. Explore and evaluate new technologies to improve service for DigitalOcean’s customers. Who We’re Looking For Experience working with data center hardware and troubleshooting at scale. Interest in learning and adapting as new technologies are introduced. Comfort working in a collaborative, evolving environment focused on collective achievement. A mindset open to creative problem-solving and growth. About DigitalOcean DigitalOcean’s mission is to simplify cloud computing for developers and businesses worldwide. The company values teamwork, learning, and making a meaningful impact for customers and creators everywhere.

Role Overview Mirantis is hiring a Project Manager for AI and Cloud Client Delivery. This fully remote role centers on guiding projects that support client goals in artificial intelligence and cloud technology. The position requires balancing innovation with practical delivery, making sure each project meets client expectations for quality and timing. What You Will Do Oversee client delivery projects in AI and cloud domains Coordinate across teams to address complex technical requirements Ensure projects align with client objectives and schedules Support clients through each stage of the delivery process Location This position is fully remote. Mirantis is based in Austin, but candidates may work from any location.

About GoodLeap:GoodLeap is an innovative technology firm focused on providing premier financing and software solutions for sustainable products, including solar panels, batteries, and energy-efficient systems such as HVAC, heat pumps, roofing, and windows. With a mission to enhance accessibility and affordability in sustainable technology, we have successfully assisted over 1 million homeowners through our seamless technology. Thousands of professionals in the solar and home efficiency sectors utilize GoodLeap’s proprietary AI-driven applications and developer tools to foster transparent customer communication, gain deeper business insights, and streamline operations and payment processes. Since our inception in 2018, our platform has facilitated over $30 billion in financing for sustainable initiatives. Additionally, GoodLeap is proud to support our award-winning nonprofit, GivePower, which is dedicated to creating and deploying life-saving water and clean electricity solutions that have transformed the lives of more than 1.6 million individuals across Africa, Asia, and South America.Position OverviewWe are seeking a highly skilled Staff AI Engineer to join our dynamic team. In this role, you will be instrumental in developing, maintaining, monitoring, and scaling our AI products and components. You will leverage engineering best practices to cultivate a culture of software quality and operational excellence across the organization. Collaborating closely with Product Managers and stakeholders, you will contribute to defining the product roadmap and shaping our overarching technical strategy.

Join Mirantis as a Product Manager focusing on OpenStack in a fully remote capacity. We are looking for a dynamic individual who possesses a strong passion for open-source technologies and the ability to drive product vision and strategy. You will work closely with engineering, marketing, and sales teams to enhance our product offerings and ensure they meet customer needs.As a key player in our Product Management department, you will leverage your expertise to define product requirements, prioritize features, and guide product development. Your insights will be crucial in shaping the future of our OpenStack solutions.

Join Mirantis as a Technical Account Manager specializing in OpenStack solutions. In this fully remote role, you will play a pivotal part in ensuring our customers' success by providing expert guidance and support in the deployment and management of OpenStack environments. You will collaborate closely with clients to address their technical needs and drive the adoption of our services.

Join 360itprofessionals1 as a DevOps Engineer, where you'll play a crucial role in enhancing our infrastructure and improving our deployment processes. Your expertise in automation, system monitoring, and cloud technologies will be vital in driving our operational efficiency and innovation.

Join our dynamic and innovative team at leverdemo-8 in Austin, Texas, where we are dedicated to pushing the boundaries of technology.As a Software Engineer, you will play a crucial role in designing, developing, and maintaining software solutions that meet the needs of our diverse departments. This role involves collaborating with cross-functional teams, engaging in problem-solving, and contributing to the overall success of our engineering initiatives.

Frontend Engineer (Various Levels)Join our client as they revolutionize the modern electricity infrastructure. They are on a mission to deploy an extensive network of distributed batteries that will transform today's centralized power grid into a more resilient, intelligent, and abundant energy system. By merging physical energy infrastructure with real-time software platforms, they empower customers to actively monitor, manage, and engage with electricity generation, storage, and consumption.We are searching for a Frontend Engineer who will play a crucial role in designing and building the core customer experience that links real-world energy systems to the users who depend on them.In this position, you will develop applications that enable users to track their energy usage in real-time, manage outages, comprehend billing, and interact with distributed energy infrastructure through user-friendly digital interfaces.

Join clera as a Founding Engineer and play a pivotal role in shaping the future of our innovative platform. As we embark on our journey with a $3M pre-seed funding, we are looking for a passionate engineer to lead the development of groundbreaking solutions. This is an exceptional opportunity to work in a dynamic startup environment where your contributions will directly impact our success.

Join CarbonBetter, a certified minority-owned sustainability and energy logistics firm located in Austin, Texas. Our mission is to support organizations in their transition towards a net-zero economy. Discover our story and meet our dedicated team here.Role OverviewAs an Accounting Analyst at CarbonBetter, you will play a pivotal role in managing the accounting operations within our rapidly growing company. This position involves close collaboration with our natural gas sector, focusing on daily accounting processes, and developing scalable systems as we expand. You will engage with accounts receivable and payable, maintain the general ledger and reconciliations, and assist with month-end closing and financial reporting for standalone portfolios. As CarbonBetter grows, so will your responsibilities and opportunities for professional development.ResponsibilitiesCollaborate with various natural gas counterparties to identify and resolve discrepancies arising from wholesale natural gas trades.Work alongside our internal trade operations team to ensure accurate reconciliation of trade statements with external partners.Assist in compliance with state tax regulations pertaining to natural gas operations.Execute accounts receivable and accounts payable tasks with precision and attention to detail.Prepare, reconcile, and process weekly sales commissions for our external channel partners.

Join our dynamic engineering team at leverdemo-8 in Austin, Texas. We are seeking innovative and driven engineers who are eager to contribute to exciting projects across all departments. This is an excellent opportunity to collaborate with talented professionals and advance your career in a vibrant tech environment.

Role Overview SonarSource is growing in Austin, Texas. The Network Engineer will help shape and support Sonar's global network, connecting offices and cloud environments for every team and service. What You Will Do Design, implement, and manage the worldwide network infrastructure, maintaining secure and reliable connectivity across all locations and cloud platforms. Take responsibility for WAN, LAN, SD-WAN, and DNS architecture, ensuring network services remain resilient and high-performing as the organization grows. Build and maintain network monitoring, alerting, and observability systems to deliver real-time insights into network health, performance, and security across sites and cloud connections. Work closely with Product Engineering, Information Security, and Infrastructure Engineering to integrate secure network controls and segmentation into engineering workflows. Promote the use of AI tools to improve network operations, including alert triage, anomaly detection, capacity planning, and configuration management. Help define and improve metrics for network reliability and performance (such as SLIs, SLOs, error budgets, and dashboards) so network health is visible and actionable for stakeholders.

We are seeking a talented Software Engineer to join our dynamic team at leverdemo-8 in Austin, Texas. This is an exciting opportunity to contribute to innovative projects across various departments and teams.

Join our dynamic, VC-backed client based in Texas as an AI Engineer! We are open to remote candidates who are passionate about artificial intelligence and eager to make a significant impact.Key ResponsibilitiesSpearhead the development and implementation of Retrieval-Augmented Generation (RAG) systems.Design and architect multi-agent systems that work seamlessly within our platform.Create robust, highly scalable systems powered by large language models (LLMs) designed for enterprise-level demands.Lead LLM fine-tuning initiatives to tailor models for specific business applications and domains.Enhance LLM performance, cost-efficiency, and reliability in live production settings.Mentor and nurture junior engineers in AI and machine learning best practices.Assess and evaluate emerging AI technologies for potential integration into our solutions.

Join our dynamic team as a Civil Engineering Intern at KPFF Consulting Engineers in Austin! This internship offers an exceptional opportunity to gain hands-on experience in civil engineering projects, enhancing your academic knowledge while working alongside industry professionals.