Technical Account Manager

Overview Join our dynamic team at ComplyAdvantage as a Technical Account Manager, where you will serve as the primary technical liaison for our valued customers. Your expertise will ensure that clients effectively leverage our innovative solutions to achieve their business objectives. You will report directly to the Head of Implementation and take ownership of the Technical Relationship with our most significant Enterprise accounts, collaborating closely with Customer Success, Technical Support, Account Executives, Sales Leaders, and Pre-Sales Consultants. In this role, you will directly engage with existing customers, either supporting the account owner or independently managing technical interactions. Your contributions will be vital in achieving renewals, facilitating cross and up-sells, and meeting Tech Support SLAs while maintaining exceptional Customer Satisfaction. Key Responsibilities Work directly with customers to showcase the value of ComplyAdvantage technology and assist with ongoing technical implementations. Collaborate with Customer Success to manage overall Customer Relationships, focusing on key technical stakeholders. Review and manage Support Cases for your customers, tackling complex technical issues to support front-line teams. Oversee communication with internal and external stakeholders regarding ongoing technical challenges and projects. Act as the lead technical liaison between customers and internal teams such as Engineering and Product. Serve as a trusted technical advisor for all customer escalations. Lead Support Governance reviews to report on overall Support activity and SLA compliance. Develop and deliver comprehensive training and demonstrations on ComplyAdvantage’s solutions and products. Work closely with customer development teams on API integrations, implementation verification, due diligence questions, and related technical requirements. Lead project scoping calls to gather technical product requirements and collaborate with the Product team on solutions presentations. Possess in-depth knowledge of our products and capabilities, connecting them effectively to customer business goals. Proactively identify areas for improvement, enhancing customer experiences and technical implementations.

DigitalOcean is looking for a Senior Technical Account Manager based in Austin. This position centers on supporting customers as they use DigitalOcean's cloud services, helping them reach their goals and get the most from the platform. Role overview This role serves as a trusted advisor for clients, offering guidance and technical insight throughout their cloud journey. Building strong relationships and understanding each customer's needs are central to your day-to-day work. What you will do Advise customers on best practices and solutions for their cloud infrastructure Provide strategic recommendations to help clients succeed with DigitalOcean's products Communicate clearly with both technical and non-technical stakeholders Foster ongoing relationships to ensure customer satisfaction and long-term success Requirements Strong technical background in cloud services Experience advising clients or managing technical accounts Excellent communication skills across diverse audiences

About TalrooAt Talroo, we take pride in being recognized as a multi-award winning organization. We have consistently earned accolades as one of the Top Workplaces and Best Places to Work in Austin. For the last five years, Inc. 500/5000 has ranked us among the fastest-growing companies in the U.S. Additionally, we have made multiple appearances on the Austin Business Journal's Fast 50 growth awards list. As we continue to grow, we are looking for exceptional talent to help us add to our impressive story.Talroo helps organizations such as Uber, McDonald’s, UPS, The Home Depot, and Target discover and hire their essential workforces. Our innovative data-driven job and hiring event recruiting platform effectively turns the Internet into a giant help-wanted sign. Through our pay-for-performance model, we enable customers to enhance efficiency, minimize waste, and streamline their hiring processes.Unlike traditional recruitment methods, Talroo employs a consumer marketing strategy to deliver job opportunities directly to candidates in their preferred online spaces. Similar to the functions of Google AdSense and Facebook Ad Networks, we pinpoint the candidates that companies are eager to hire.Utilizing an advanced search-and-match algorithm powered by cutting-edge AI technologies, Talroo's deep-learning processes analyze billions of signals daily to evaluate the job seeker-employer relationship in real-time. This leads to significantly improved search results for job seekers and higher quality applicant matches for employers.In addition to delivering exceptional results and service to our customers, our vibrant company culture promotes collaboration, encouragement, transparency, and fun.

At Xometry (NASDAQ: XMTR), we are at the forefront of revolutionizing the manufacturing industry by linking visionary innovators with the manufacturers who can realize their concepts. Our digital marketplace equips manufacturers with essential tools to expand their operations while simplifying the purchasing process for Fortune 1000 clients to access global manufacturing capabilities.We are on the lookout for passionate Mechanical Engineers to join our team as Technical Account Managers (TAMs). In this pivotal role, you will integrate within our key accounts, serving as an extension of their engineering teams. This position represents a unique fusion of client interaction, technical acumen, and operational delivery. While reporting to Operations, you will collaborate closely with the Sales team to foster growth and ensure exceptional customer satisfaction.This is a remarkable chance to become part of a dynamic and expanding company at the leading edge of digital manufacturing. If you are a driven Mechanical Engineer with a commitment to customer success and a desire to make a significant impact, we would love to hear from you.

Job Overview:As a Technical Account Manager (TAM) Team Lead at Genetec, you will spearhead a dedicated team of Technical Account Managers responsible for delivering exceptional support to our strategic customers utilizing our advanced platform. In this pivotal role, you will ensure that each TAM acts as the technical account owner for their assigned clientele while being accountable for team performance and customer satisfaction across the board. You will serve as the primary escalation point for complex issues and report directly to senior management.In addition to your leadership responsibilities, you will also directly manage a select number of strategic accounts, applying your expertise as a Technical Account Manager.This position blends team leadership, high-level customer engagement, and a profound technical understanding of enterprise physical security ecosystems. Collaboration with the Dedicated Client Care and Support leadership will be essential as you drive proactive service initiatives, manage escalations effectively, and deliver measurable value to our customers.Your Day at a Glance:Leadership & Team Management:Lead, mentor, and develop your team of TAMs focused on enterprise accounts.Ensure adherence to established standards and processes by all team members.Define, monitor, and enhance team KPIs for continuous improvement.Conduct regular 1:1 sessions, performance evaluations, and development plans while fostering internal mobility.Strategic Customer Ownership:Establish a clear governance model for each account, ensuring TAMs maintain robust customer relationships.Proactively engage in resolving major incidents and escalations while developing action plans to restore trust.SOW Governance & Delivery Excellence:Ensure TAM activities are in line with contractual SOWs regarding scope of services, hours, and deliverables.Set and enforce standards for scope interpretation and communication of exclusions.Collaborate with Sales, Legal, and Professional Services on SOW design for new enterprise agreements and renewals.Incident, SLA & Escalation Management:Own the escalation framework and ensure TAMs consistently apply it during critical incidents.Analyze major incidents with the team and drive corrective actions across Support, Operations, and Engineering.Adoption, Change Management & Value Realization:Ensure TAMs promote feature adoption, optimize workflows, and achieve measurable outcomes.Physical Security & Integration Focus:Guide your team on best practices for integrating Genetec solutions within customer ecosystems.Work closely with Product and Engineering to relay field insights back into product roadmaps and integration priorities.Cross-Functional Collaboration:Partner with dedicated client care and support teams to enhance service delivery.

Join Mirantis as a Technical Account Manager specializing in OpenStack solutions. In this fully remote role, you will play a pivotal part in ensuring our customers' success by providing expert guidance and support in the deployment and management of OpenStack environments. You will collaborate closely with clients to address their technical needs and drive the adoption of our services.

About SonarSourceAt SonarSource, we are dedicated to enhancing code quality and security, ensuring that issues are addressed before they reach production. Our innovative solutions empower developers to boost their productivity through AI assistance and optimize their workflows. We analyze all code, whether it's authored by your internal team, generated by AI, or sourced from third parties, ensuring that applications are more secure, reliable, and maintainable. With a strong presence in the open-source community, our solutions support over 30 programming languages, frameworks, and infrastructure technologies. Today, more than 7 million developers and 400,000 organizations globally, including industry leaders like the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile, rely on our expertise.We cultivate a culture of excellence, where our commitment to our products, our users, each other, and the open-source community drives us. We maintain high standards and accountability, fostering positivity, dedication, thoughtfulness, empathy, and passion in our daily operations.Our decision-making is intentional, transparent, and urgent, allowing us to move quickly while being highly effective and operationally efficient. We work as One Team to achieve our collective goals.At Sonar, CODE is not just an acronym; it represents our mindset and operational framework.

Location: Austin (TX)Employment Type: Full-time, In-OfficeDepartment: FinanceSalary: $135k - $155k + equity in the companyAs Steadily continues its impressive growth trajectory, we are seeking an Accounting Manager who will report directly to the Chief Financial Officer. In this pivotal role, you will significantly contribute to our expansion into new markets and product lines. Your insights will be instrumental in informing key leadership decisions, and you will have the chance to make a substantial impact as part of a high-performing team.Key ResponsibilitiesDrive Growth & Innovation: Scale our accounting processes to support our entry into new markets.Act as a Strategic Partner: Offer financial analysis and insights to steer critical business decisions.Manage the Close Process: Oversee journal entries, reconciliations, and variance analysis.Optimize Financial Operations: Support premium accounting, manage accounts receivable, and oversee accounts payable functions.Ensure Compliance & Accuracy: Assist in annual audits and confidently address auditor inquiries.QualificationsBachelor’s degree in Accounting or a related field (CPA designation preferred).Proficient in advanced Excel and data manipulation.Utilizes technology to enhance workflows and improve outcomes; innovative thinker.Ability to manage multiple responsibilities and work independently.5+ years of experience in public accounting or at a mid to late-stage startup.Strong familiarity with month-end closing procedures and accounting standards.In-depth understanding of GAAP and financial statements.Experience in Property & Casualty insurance is a plus.Compensation and BenefitsSalary: $135k - $155k Equity: Stock options in a rapidly growing company.Time Off: 3 weeks of PTO plus 6 federal holidays.Insurance: Comprehensive medical, dental, vision, life, disability, HSA, and FSA plans.

Join Everlywell as a Senior Technical Implementation & Accounts Manager within our Clinical Operations team! In this pivotal role, you will lead the technical implementation of our innovative health testing solutions while managing key accounts to ensure our clients receive exceptional service and support.Your expertise will help bridge the gap between technical teams and healthcare providers, ensuring a seamless integration of our services. You will work closely with cross-functional teams to deliver top-notch solutions that meet the needs of our diverse clientele.

Join our dynamic team at humaninterest as a Partner Account Manager in Austin! In this role, you'll be at the forefront of fostering strong relationships with our partners, ensuring their success with our products and services. If you are passionate about creating impactful partnerships and driving mutual growth, we want to hear from you!

As a Principal Technical Project Manager at ttecdigital, you will lead cutting-edge projects that drive technological advancements and optimize operational efficiency. You will collaborate with cross-functional teams, ensuring project goals align with business objectives while maintaining high-quality standards.

Role overview Roku, Inc. is seeking a Technical Operations Manager based in Austin, Texas. Roku shapes TV streaming across the U.S., Canada, and Mexico, building a connected TV ecosystem that links audiences with their favorite content, helps publishers grow viewership, and gives advertisers new ways to reach viewers. Every team member at Roku contributes to improving the streaming experience for millions, working in a collaborative environment with exposure to many disciplines. The Technical Operations team This group maintains the health and reliability of The Roku Channel (TRC) platform. Operating globally, the team manages live and on-demand content pipelines, ad delivery, and user experiences on all Roku platforms. Technical Operations collaborates with Engineering, Content, Live Operations, and Advertising, handling issue resolution, major launches, and building tools and automation to support Roku’s operations. What you will do Lead, mentor, and develop a global team of Technical Operations Engineers, including contractors, across multiple time zones. Oversee 24/7 platform monitoring through the Technical Operations Control Center (TOCC), ensuring alerts are triaged and escalated quickly and accurately. Manage the full incident management process, from initial triage and escalation to stakeholder communications, resolution, and post-incident analysis. Position focus The Technical Operations Manager leads engineers who monitor, triage, and resolve platform issues. This role manages service level agreements, prepares for high-profile launches, drives automation projects, and acts as an escalation point for partner teams such as Engineering, Content Operations, Live Operations, Advertising, and Rights Management. Strong operational incident management skills and experience leading cross-functional initiatives are important for success in this position.

Join our dynamic team as an Account Manager in Austin, where you will play a pivotal role in managing client relationships and driving business growth. You will be responsible for understanding client needs, developing tailored solutions, and ensuring the delivery of exceptional service. Your ability to communicate effectively and manage projects will be key to your success in this role.

About Base PowerBase Power is at the forefront of revolutionizing America's power landscape. We are committed to transforming the traditional centralized electricity grid into a robust and abundant system through the deployment of a comprehensive network of distributed batteries. Our team comprises engineers, operators, and creative thinkers dedicated to tackling some of the most complex interdisciplinary challenges of our time.About the RoleAs the Cost Accounting Manager, you will play a pivotal role in establishing the cost accounting function and associated systems, while also supporting accounting for our deployed inventory. This position will require close collaboration with operations, engineering, supply chain, and finance teams to ensure seamless production activities and precise financial reporting. This is a unique opportunity to join us at the ground level and shape the processes to your vision.Key ResponsibilitiesDevelop and manage standard cost methodologies for materials, labor, and overhead.Lead the design of the inventory accounting system and processes, including BOM definitions, routings, and governance of item master data, in collaboration with operations and engineering teams.Establish and uphold cost accounting policies and procedures in compliance with US GAAP, ensuring thorough documentation.Work closely with cross-functional teams to resolve inventory discrepancies and enhance internal controls.Oversee inventory valuation, reserves, and capitalization guidelines for tooling and builds.Conduct regular analyses of material and production variances, identifying root causes for potential improvements.Support physical inventory counts and manage related adjustments in our ERP system.Facilitate month-end closing activities by managing inventory and related production accounts, ensuring timely and accurate reconciliations.Assist with the accounting of deployed battery systems, including installations, system swaps, and returns.Educate the business on key accounting rules and practices related to inventory and costing.Maintain a proactive and adaptable mindset, ready to assist with various tasks within the role's scope.

WHO WE ARETake-Two Interactive Software, Inc., based in New York City, is a premier developer, publisher, and marketer of interactive entertainment, delivering innovative experiences to consumers worldwide. Our portfolio includes renowned brands like Rockstar Games, 2K, and Zynga, catering to console, PC, and mobile platforms. We distribute our products through various channels, including physical retail, digital downloads, online platforms, and cloud streaming services. Our stock is publicly traded on NASDAQ under the symbol TTWO. For more information about our corporate and product offerings, visit our website.Our work environment, both physical and virtual, fosters creativity, innovation, and efficiency. We are committed to individual and team development, with numerous opportunities for skill enhancement in our fast-paced and evolving industry. We believe in hard work complemented by enjoyment, making Take-Two an excellent place to pursue your passion every day.THE CHALLENGEAs the Manager of the Technical Operations Center (TOC), you will lead our Austin-based and international TOC teams, acting as the primary responders for our global infrastructure. This 24/7 team, which includes first-line, site reliability, and senior engineers, will be responsible for the initial triage of critical business platforms, public cloud services, and on-premises compute, network, and storage systems. Your leadership will ensure the constant availability and peak performance of services vital to our global operations.In addition to infrastructure response, the TOC Manager oversees our Problem and Change Management practices. You will manage dedicated leads responsible for the change management lifecycle and the Change Advisory Board (CAB), while also enhancing our Problem Management practices through root cause analysis, post-incident reviews, and proactive trend analysis to prevent future service disruptions.WHAT YOU’LL TAKE ONSupervise Take-Two’s global Technical Operations Center (TOC) staff, including front-line first responders, senior engineers, and site reliability engineers, ensuring 24/7 availability and performance of critical business services.Direct first response and triage efforts for the global infrastructure footprint, covering self-hosted compute, storage, network, and critical business services.

Role Overview SecurityScorecard is hiring a Technical Product Manager for a fully remote position based in Austin, TX. This role focuses on guiding product strategy and helping organizations strengthen their security posture. What You Will Do Work with cross-functional teams to develop and maintain product roadmaps Define new features and improvements based on market needs Set priorities for product enhancements This position supports SecurityScorecard’s mission to improve cybersecurity for organizations around the world.

At BetterUp, we believe in the power of human transformation, and our approach to the employer-employee relationship reflects this belief.From your very first interview, you will notice our unique approach. Our candidate experience is designed to be refreshing and different from the norm.When you receive an offer and accept it, you gain more than just a paycheck; you will have access to a personal BetterUp Coach, a tailored development plan, a supportive manager, and an exceptional team—each member also has their own BetterUp Coach. Most importantly, you will engage in work that truly matters.This creates a focused and enriching work environment. It may not be for everyone, but for those who are passionate and driven, it represents a transformative career move.Join us, and we will ensure you experience the most rewarding years of your career while contributing to meaningful work within a vibrant and innovative culture.If this resonates with you and the following job description aligns with your skills, we would love to connect.We operate in a hybrid model, emphasizing in-person collaboration as needed. Employees should be able to work from one of our office locations at least two days each week (or eight days a month). Our U.S. office hubs are located in Austin, TX; New York City, NY; San Francisco, CA; and the Washington, DC metro area. For roles based in Europe, our office hubs are in London, UK, and Amsterdam, NL. Please ensure you can commit to this structure prior to applying.We are seeking a motivated and passionate Individual Contributor to join our Technical Program Management team within BetterUp’s Research & Development organization. The ideal candidate will have a proven track record of overseeing impactful projects from conception through execution and delivery. You will manage multiple product-led programs, coordinate dependencies, and engage stakeholders from partner teams. Your capability to navigate ambiguity, make informed decisions, and clarify objectives for teams is essential for achieving successful outcomes for our clients. The perfect candidate will possess robust program management experience, outstanding communication and leadership skills, and the ability to inspire and influence cross-functional teams. Previous experience in product or engineering management is a plus.

Role overview Braze, Inc. is seeking a Senior Account Manager for Enterprise Clients based in Austin. This position centers on supporting large organizations that rely on Braze's customer engagement platform. The main focus is building and maintaining strong, lasting relationships with enterprise customers. What you will do Manage and nurture partnerships with enterprise-level clients, ensuring their ongoing satisfaction and success Identify client needs and recommend solutions that align with their business objectives Offer strategic guidance to help clients maximize the value they receive from Braze products Support the implementation of the Braze platform to drive customer growth Maintain clear and consistent communication with client stakeholders Requirements Experience managing enterprise accounts, preferably within SaaS or customer engagement technology Strong communication skills and the ability to build relationships with diverse stakeholders Skill in understanding client goals and translating them into actionable plans

As a Technical Service Delivery Manager (SDM) at Mirantis, you will be a pivotal figure in our customer success journey, combining technical acumen with relationship management to deliver exceptional support and operational alignment. This hybrid role integrates the expertise of a Level 2 Support Engineer, the relational finesse of a Customer Success Manager, and the ownership mentality of a Technical Lead, overseeing the entire Mirantis platform stack for our enterprise clients. As the primary operational and technical steward for designated accounts, you will adeptly manage escalations, optimize platform operations, and ensure that customers derive maximum value from Mirantis technologies, including Mirantis Kubernetes Engine (MKE), Mirantis Container Runtime (MCR), k0rdent, Lens, and OpenStack.Key Responsibilities:Technical Ownership & Support LeadershipAct as the leading technical authority for customer environments, focusing on Kubernetes, OpenStack, Linux, networking, storage, and security.Provide advanced L2-level troubleshooting and technical insights across compute, control plane, networking, and storage layers.Diagnose intricate failures across OpenStack and Kubernetes components.Guide clients through upgrades, lifecycle management, capacity planning, and architectural best practices.Excellence in Support DeliveryEnsure customer issues are resolved swiftly within defined SLAs to minimize business disruption.Maintain a customer satisfaction score (CSAT) exceeding 95% across assigned accounts.Conduct proactive platform reviews and implement root cause analysis for recurring issues.Escalation ManagementLead critical P1/P0 escalations, war rooms, and cross-functional incident response teams.Communicate clear and timely updates to customers and internal stakeholders throughout the incident resolution process.Mitigate repeat incidents through structured root cause analysis and strategic improvements.Account Health & AdoptionConduct regular platform health evaluations and risk assessments.Drive modernization initiatives and promote the adoption of MKE, MCR, k0rdent, and other Mirantis technologies.Collaborate closely with Customer Success Managers on retention, renewals, and expansion opportunities.

Semperis develops identity resilience solutions and has received recognition from Inc. 5000 as one of America's Fastest-Growing Cybersecurity Companies, as well as multiple Inc. Best Workplace awards. The team values a supportive culture where employees are encouraged to grow and feel appreciated. Role overview This Austin-based Technical Product Marketing Manager role connects Semperis' technical strengths with clear messaging for both technical and business stakeholders. The position supports direct sales and partner teams by helping them communicate the value of the Semperis identity resilience platform. What you will do Create technical content such as whitepapers, research documents, use cases, and blogs to support sales, partner enablement, and customer education. Develop competitive positioning materials that showcase what sets Semperis apart, collaborating closely with technical subject matter experts. Produce product marketing collateral for sales and partner teams, including data sheets, solution briefs, playbooks, website content, and presentations. Design training materials for sales, partner teams, and solutions architects, including videos, blogs, and presentations. Build product-specific enablement content to help partners and sales teams position the Semperis identity resilience platform. Work with marketing, product, and partner program teams on marketing initiatives, partner launches, and tracking success metrics. Collaborate with partner and field teams to deliver content and guidance for integrated marketing campaigns and event marketing strategies.