Technical Account Manager Team Lead

Job Overview:As a Technical Account Manager (TAM) Team Lead at Genetec, you will spearhead a dedicated team of Technical Account Managers responsible for delivering exceptional support to our strategic customers utilizing our advanced platform. In this pivotal role, you will ensure that each TAM acts as the technical account owner for their assigned clientele while being accountable for team performance and customer satisfaction across the board. You will serve as the primary escalation point for complex issues and report directly to senior management.In addition to your leadership responsibilities, you will also directly manage a select number of strategic accounts, applying your expertise as a Technical Account Manager.This position blends team leadership, high-level customer engagement, and a profound technical understanding of enterprise physical security ecosystems. Collaboration with the Dedicated Client Care and Support leadership will be essential as you drive proactive service initiatives, manage escalations effectively, and deliver measurable value to our customers.Your Day at a Glance:Leadership & Team Management:Lead, mentor, and develop your team of TAMs focused on enterprise accounts.Ensure adherence to established standards and processes by all team members.Define, monitor, and enhance team KPIs for continuous improvement.Conduct regular 1:1 sessions, performance evaluations, and development plans while fostering internal mobility.Strategic Customer Ownership:Establish a clear governance model for each account, ensuring TAMs maintain robust customer relationships.Proactively engage in resolving major incidents and escalations while developing action plans to restore trust.SOW Governance & Delivery Excellence:Ensure TAM activities are in line with contractual SOWs regarding scope of services, hours, and deliverables.Set and enforce standards for scope interpretation and communication of exclusions.Collaborate with Sales, Legal, and Professional Services on SOW design for new enterprise agreements and renewals.Incident, SLA & Escalation Management:Own the escalation framework and ensure TAMs consistently apply it during critical incidents.Analyze major incidents with the team and drive corrective actions across Support, Operations, and Engineering.Adoption, Change Management & Value Realization:Ensure TAMs promote feature adoption, optimize workflows, and achieve measurable outcomes.Physical Security & Integration Focus:Guide your team on best practices for integrating Genetec solutions within customer ecosystems.Work closely with Product and Engineering to relay field insights back into product roadmaps and integration priorities.Cross-Functional Collaboration:Partner with dedicated client care and support teams to enhance service delivery.

Overview Join our dynamic team at ComplyAdvantage as a Technical Account Manager, where you will serve as the primary technical liaison for our valued customers. Your expertise will ensure that clients effectively leverage our innovative solutions to achieve their business objectives. You will report directly to the Head of Implementation and take ownership of the Technical Relationship with our most significant Enterprise accounts, collaborating closely with Customer Success, Technical Support, Account Executives, Sales Leaders, and Pre-Sales Consultants. In this role, you will directly engage with existing customers, either supporting the account owner or independently managing technical interactions. Your contributions will be vital in achieving renewals, facilitating cross and up-sells, and meeting Tech Support SLAs while maintaining exceptional Customer Satisfaction. Key Responsibilities Work directly with customers to showcase the value of ComplyAdvantage technology and assist with ongoing technical implementations. Collaborate with Customer Success to manage overall Customer Relationships, focusing on key technical stakeholders. Review and manage Support Cases for your customers, tackling complex technical issues to support front-line teams. Oversee communication with internal and external stakeholders regarding ongoing technical challenges and projects. Act as the lead technical liaison between customers and internal teams such as Engineering and Product. Serve as a trusted technical advisor for all customer escalations. Lead Support Governance reviews to report on overall Support activity and SLA compliance. Develop and deliver comprehensive training and demonstrations on ComplyAdvantage’s solutions and products. Work closely with customer development teams on API integrations, implementation verification, due diligence questions, and related technical requirements. Lead project scoping calls to gather technical product requirements and collaborate with the Product team on solutions presentations. Possess in-depth knowledge of our products and capabilities, connecting them effectively to customer business goals. Proactively identify areas for improvement, enhancing customer experiences and technical implementations.

Join our dynamic team at SQUAREdomain as a full-time Helpdesk Support Team Lead. We are partnered with a leading provider of technology services seeking an individual who is passionate about delivering exceptional customer service.Key Responsibilities:Lead and motivate a team of Support Technicians focused on solving customer issues for over 300 clients.Ensure high-quality customer service and effective ticket resolutions that enhance client retention.Utilize platforms and dashboards to manage ticket assignments and track resolution metrics.Conduct regular ticket audits to optimize team performance and identify areas for improvement.Serve as a vital link between customer feedback and the Support Manager to refine our products and services.Essential Skills and Abilities:Proven ability to oversee help desk operations for approximately 80 clients, managing up to 80 tickets daily through strategic delegation and escalation.Strong commitment to customer satisfaction by anticipating needs and working collaboratively with internal teams on complex issues.Actively seek customer insights to inform leadership on opportunities for product and service enhancements.Build and maintain strong relationships with internal staff, customers, and vendor partners based on trust and reliability.Embrace challenges and view setbacks as opportunities for growth.Team Leadership:Establish clear schedules, goals, and expectations for the team.Monitor team performance and report on key metrics.Participate in recruitment processes to identify top talent.Address team feedback and conflicts promptly and effectively.Talent Development:Balance ticket assignments according to team member strengths for optimal learning and growth.Identify training needs and coach team members accordingly.Collaborate with the Support Manager to create and implement training programs.

DigitalOcean is looking for a Senior Technical Account Manager based in Austin. This position centers on supporting customers as they use DigitalOcean's cloud services, helping them reach their goals and get the most from the platform. Role overview This role serves as a trusted advisor for clients, offering guidance and technical insight throughout their cloud journey. Building strong relationships and understanding each customer's needs are central to your day-to-day work. What you will do Advise customers on best practices and solutions for their cloud infrastructure Provide strategic recommendations to help clients succeed with DigitalOcean's products Communicate clearly with both technical and non-technical stakeholders Foster ongoing relationships to ensure customer satisfaction and long-term success Requirements Strong technical background in cloud services Experience advising clients or managing technical accounts Excellent communication skills across diverse audiences

About TalrooAt Talroo, we take pride in being recognized as a multi-award winning organization. We have consistently earned accolades as one of the Top Workplaces and Best Places to Work in Austin. For the last five years, Inc. 500/5000 has ranked us among the fastest-growing companies in the U.S. Additionally, we have made multiple appearances on the Austin Business Journal's Fast 50 growth awards list. As we continue to grow, we are looking for exceptional talent to help us add to our impressive story.Talroo helps organizations such as Uber, McDonald’s, UPS, The Home Depot, and Target discover and hire their essential workforces. Our innovative data-driven job and hiring event recruiting platform effectively turns the Internet into a giant help-wanted sign. Through our pay-for-performance model, we enable customers to enhance efficiency, minimize waste, and streamline their hiring processes.Unlike traditional recruitment methods, Talroo employs a consumer marketing strategy to deliver job opportunities directly to candidates in their preferred online spaces. Similar to the functions of Google AdSense and Facebook Ad Networks, we pinpoint the candidates that companies are eager to hire.Utilizing an advanced search-and-match algorithm powered by cutting-edge AI technologies, Talroo's deep-learning processes analyze billions of signals daily to evaluate the job seeker-employer relationship in real-time. This leads to significantly improved search results for job seekers and higher quality applicant matches for employers.In addition to delivering exceptional results and service to our customers, our vibrant company culture promotes collaboration, encouragement, transparency, and fun.

Join avride as an IT Team Lead, where you will spearhead a talented team of IT professionals in delivering innovative technology solutions. In this pivotal role, you will oversee project management, guide technical strategies, and ensure seamless IT operations that align with our organizational goals.

Join RealtimeBoard Global as a People Operations Team Lead, where you will play a pivotal role in shaping our HR strategies and enhancing the employee experience. In this leadership position, you will be responsible for overseeing the People Operations team, driving initiatives to foster a positive workplace culture, and ensuring operational excellence across HR functions. Your expertise in people management and strategic HR practices will be critical in supporting our growth and ensuring our team is engaged and empowered.

At Xometry (NASDAQ: XMTR), we are at the forefront of revolutionizing the manufacturing industry by linking visionary innovators with the manufacturers who can realize their concepts. Our digital marketplace equips manufacturers with essential tools to expand their operations while simplifying the purchasing process for Fortune 1000 clients to access global manufacturing capabilities.We are on the lookout for passionate Mechanical Engineers to join our team as Technical Account Managers (TAMs). In this pivotal role, you will integrate within our key accounts, serving as an extension of their engineering teams. This position represents a unique fusion of client interaction, technical acumen, and operational delivery. While reporting to Operations, you will collaborate closely with the Sales team to foster growth and ensure exceptional customer satisfaction.This is a remarkable chance to become part of a dynamic and expanding company at the leading edge of digital manufacturing. If you are a driven Mechanical Engineer with a commitment to customer success and a desire to make a significant impact, we would love to hear from you.

Semperis is on a mission to be a Force for Good. The company focuses on employee well-being, growth, and work-life balance. Recognition includes the Inc. 5000 list of America’s Fastest-Growing Cybersecurity Companies, DUNS 100 Top Startup to Work For, and several Inc. Best Workplace awards. Role Overview The FedRAMP DevOps Team Lead guides the deployment, orchestration, and secure operation of FedRAMP-authorized identity and security products. This is a dual role: hands-on architecture work paired with leading, mentoring, and developing a DevOps team in a regulated federal environment. Location and Eligibility U.S. citizenship is required. Candidates must be based in one of the following locations: Phoenix, AZ Washington, D.C. Hoboken, NJ Dallas, TX Austin, TX What You Will Do Lead and improve build/release pipelines and GitOps workflows within the FedRAMP boundary. Provide daily leadership, coaching, and performance management for DevOps engineers. Design and manage Azure Government Cloud infrastructure using Terraform and Terragrunt. Administer AKS clusters, including Istio, secure networking, web application firewall configurations, and Zero Trust models (PIM/RBAC). Ensure CI/CD pipelines, automation scripts, and documentation meet FedRAMP compliance requirements. Oversee observability platforms such as Open Telemetry, Azure Monitor, and Prometheus/Grafana, maintaining SLAs, SLOs, and reliability standards. Manage logging, audit trails, and data indexing with OpenSearch according to FedRAMP controls.

Join Our Mission: Innovating Robotics for a Safer Future Diligent Robotics is at the forefront of developing intelligent robots that enhance safety and efficiency in real-world environments. We embrace agility, continuous deployment, and pragmatic engineering principles to create reliable high-risk systems. We are seeking a Staff Technical Lead Manager (TLM) in Security Engineering — a proactive leader who will manage a dynamic team while executing impactful technical initiatives. In this role, you will take charge of the Security Engineering roadmap, deliver secure features, mentor junior engineers, and elevate product and operational security across embedded systems, cloud services, and our supply chain. Key Responsibilities: Lead & Execute: As a TLM, define the technical vision, oversee deliverables, and actively contribute as an individual contributor through design, architecture, coding, reviews, and hands-on proof-of-concept development. Build the Security Program: Formulate and implement the long-term Security Engineering roadmap for device, firmware, cloud, and service security, prioritizing efforts to mitigate the highest business risks. Secure Product Lifecycle: Integrate security throughout the product development process, including threat modeling, secure design reviews, architecture assessments, secure coding practices, and comprehensive verification/testing (fuzzing, static/dynamic analysis). Device & Firmware Security: Lead initiatives on secure boot processes, hardware root of trust, cryptographic design/PKI, OTA update security, device identity management, and secrets management for embedded systems and sensors. Cloud & Infrastructure Security: Ensure the security of backend services, CI/CD pipelines, Infrastructure as Code (IaC), identity and access management, secrets engines, as well as logging, monitoring, and incident detection/response. Vulnerability Management: Spearhead vulnerability identification, triage, and remediation efforts, collaborating with firmware, hardware, cloud, and third-party vendors. Incident Response & Forensics: Lead or support security incident management, including the development of runbooks, playbooks, and conducting blameless postmortems. Mentor & Grow the Team: Recruit, coach, and mentor security engineers, conduct one-on-one sessions, create career development plans, and foster a culture of ownership and continuous improvement. Cross-Functional Partnership: Collaborate with product, firmware, SRE/Ops, QA, and supply chain teams to implement practical security controls and evaluate security outcomes.

Join Mirantis as a Technical Account Manager specializing in OpenStack solutions. In this fully remote role, you will play a pivotal part in ensuring our customers' success by providing expert guidance and support in the deployment and management of OpenStack environments. You will collaborate closely with clients to address their technical needs and drive the adoption of our services.

Role Overview Wise is looking for a Risk Team Lead in Austin to help protect our financial services and keep operations running smoothly. This role leads a team focused on risk management, guiding efforts to identify, assess, and address risks across the business. What You Will Do Manage and mentor a team responsible for risk management activities Develop and implement strategies that support secure and efficient operations Ensure compliance with industry standards and regulatory requirements Work closely with other departments to identify and reduce potential risks Promote consistent best practices across teams Location This position is based in Austin.

About SonarSourceAt SonarSource, we are dedicated to enhancing code quality and security, ensuring that issues are addressed before they reach production. Our innovative solutions empower developers to boost their productivity through AI assistance and optimize their workflows. We analyze all code, whether it's authored by your internal team, generated by AI, or sourced from third parties, ensuring that applications are more secure, reliable, and maintainable. With a strong presence in the open-source community, our solutions support over 30 programming languages, frameworks, and infrastructure technologies. Today, more than 7 million developers and 400,000 organizations globally, including industry leaders like the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile, rely on our expertise.We cultivate a culture of excellence, where our commitment to our products, our users, each other, and the open-source community drives us. We maintain high standards and accountability, fostering positivity, dedication, thoughtfulness, empathy, and passion in our daily operations.Our decision-making is intentional, transparent, and urgent, allowing us to move quickly while being highly effective and operationally efficient. We work as One Team to achieve our collective goals.At Sonar, CODE is not just an acronym; it represents our mindset and operational framework.

Join Sonsoft Inc. as a SAP BPC Technical Lead and take your career to the next level. In this pivotal role, you will lead technical initiatives within our SAP Business Planning and Consolidation (BPC) projects. You will be responsible for designing and implementing solutions that enhance our business processes and help drive strategic decision-making.As an integral part of our team, you will work closely with stakeholders to analyze requirements, design technical specifications, and oversee the development and deployment of BPC solutions. Your expertise will ensure the successful execution of projects while adhering to best practices and industry standards.

AECOM is seeking a Lead Technical Expert in Renewable Energy to guide our exceptional team of engineers and designers in executing renewable projects nationwide as part of our US Energy Practice. This position offers the flexibility of remote work or the option to be based at various Energy offices across the United States.Our team delivers a broad spectrum of engineering services for projects throughout the country, focusing on renewable installations in commercial, industrial, and utility-scale sectors. Project scopes emphasize resilience, efficiency, and reliability, covering areas such as solar photovoltaics (PV), energy storage solutions including battery energy storage systems (BESS), wind repowering, and innovative site development.We are looking for an emerging leader with a diversified technical background in distributed energy solutions to enhance our outreach to new clients while nurturing our established client relationships.Key Responsibilities:Assist the department manager in fostering a culture of technical excellence and accountability.Oversee and mentor a team of engineers and designers, enhancing their professional development for greater utility to the organization.Provide guidance to engineers across the US Energy Practice and remote teams.Drive project efficiency improvements by creating and implementing specific standards and templates.Contribute to management discussions regarding project resourcing and staffing forecasts.Develop task lists and timelines to support business development initiatives related to renewable and decentralized energy projects.Participate in strategic resourcing initiatives and actively support recruitment efforts.Lead engineering execution on projects, serving as the technical lead and engineer of record.Conduct engineering calculations to ensure accurate construction deliverables, including specifications and drawings.Engage in projects throughout their lifecycle, from feasibility to detailed design and construction.

Job Overview Join our dynamic team at saronic as a Manager of Enterprise Technology focused on Technical Delivery. In this pivotal role, you will lead engineering teams in the development, integration, and scaling of enterprise platforms. Your oversight will ensure the successful execution of delivery, maintain the highest technical quality, and guarantee alignment with architectural standards across critical systems including NetSuite, Workday, Salesforce, MuleSoft, and other essential enterprise tools. The ideal candidate will possess a strong blend of technical expertise and leadership acumen, ensuring that all solutions are scalable, secure, and compliant with enterprise standards. As a technical leader, you will drive execution, mentor engineers, and collaborate across functions to deliver impactful solutions that drive our business forward.

About UsBased in New York City, Take-Two Interactive Software, Inc. stands as a premier developer, publisher, and marketer of interactive entertainment for audiences worldwide. Our renowned brands—Rockstar Games, 2K, and Zynga—craft engaging products that resonate with consumers across diverse platforms. Guided by our core values of creativity, innovation, and efficiency, we aim to deliver unforgettable entertainment experiences. Our stock is publicly listed on NASDAQ under the symbol TTWO. For more details about our corporate vision and offerings, please visit http://www.take2games.com.The OpportunityAs part of our commitment to enhancing workforce planning, Take-Two is in search of an Adaptive Technical Lead who recognizes the importance of technology adoption in driving effectiveness. This pivotal leadership role is dedicated to aligning Finance and HR data within a cohesive and user-friendly planning ecosystem.Your role will involve serving as the functional architect of a system that replaces outdated and cumbersome processes with a streamlined user experience. Your goal is to meet Finance’s demand for accuracy while providing HR and Business teams with the clean interface necessary for strategic decision-making. This position transcends mere software configuration; it aims to establish a "Single Version of the Truth" that enables our global labels (2K, Rockstar, Zynga) to make informed talent choices.Your ResponsibilitiesCross-Functional Collaboration: Serve as the key liaison between Finance (FP&A) and HR (Total Rewards/BPs) to develop a cohesive data dictionary and process flow.User-Centric Design: Create an intuitive Workday Adaptive interface that caters to both casual HR users and advanced business professionals.System Improvement and Expansion: Lead the strategic upgrade of existing adaptive models while identifying future applications to enhance HR capabilities.Strategic Scenario Analysis: Develop real-time "What-If" modeling functionalities that allow leadership to assess immediate cost and talent implications.

Role Overview Tenstorrent is hiring a Staff Engineer to guide emulation technology efforts in Austin, Texas. This position leads technical direction for emulation, focusing on solutions that improve performance and reliability. What You Will Do Define technical requirements for emulation projects Design system architectures tailored to emulation needs Implement software solutions to support company objectives Collaborate with teams across hardware, software, and product groups

Essential Qualifications:Are you an experienced PeopleSoft Accounts Receivable and Billing Module Lead? We are seeking a seasoned professional with over 15 years of expertise in leading multiple large-scale PeopleSoft projects. The ideal candidate will have a robust background in designing, implementing, and managing high-availability PeopleSoft systems.Your responsibilities will include overseeing complex Accounts Payable module implementations, managing the entire ERP Development Lifecycle, and ensuring successful completion of System Tests, Integration Tests, and User Acceptance Tests. You will play a pivotal role in developing PeopleSoft Accounts Receivable and Billing capabilities, conducting design sessions with business process owners, and crafting Functional Design Documents (FDDs).Additionally, proficiency in Microsoft Suite (Projects, Visio, Excel, Word, PowerPoint) is essential, as you will be expected to lead project teams, write detailed documentation, and adapt project designs based on evolving business needs.We are looking for someone who has experience resolving functional and technical issues in Accounts Receivable/Billing, is adept in the RICEFW Inventory-based approach, and has a solid track record in writing and reviewing test scripts.If you have experience with PeopleSoft version 9.2 and People Tools 8.53, along with a collaborative spirit to work with technical staff in a large-scale environment, we encourage you to apply!

Location: Austin (TX)Employment Type: Full-time, In-OfficeDepartment: FinanceSalary: $135k - $155k + equity in the companyAs Steadily continues its impressive growth trajectory, we are seeking an Accounting Manager who will report directly to the Chief Financial Officer. In this pivotal role, you will significantly contribute to our expansion into new markets and product lines. Your insights will be instrumental in informing key leadership decisions, and you will have the chance to make a substantial impact as part of a high-performing team.Key ResponsibilitiesDrive Growth & Innovation: Scale our accounting processes to support our entry into new markets.Act as a Strategic Partner: Offer financial analysis and insights to steer critical business decisions.Manage the Close Process: Oversee journal entries, reconciliations, and variance analysis.Optimize Financial Operations: Support premium accounting, manage accounts receivable, and oversee accounts payable functions.Ensure Compliance & Accuracy: Assist in annual audits and confidently address auditor inquiries.QualificationsBachelor’s degree in Accounting or a related field (CPA designation preferred).Proficient in advanced Excel and data manipulation.Utilizes technology to enhance workflows and improve outcomes; innovative thinker.Ability to manage multiple responsibilities and work independently.5+ years of experience in public accounting or at a mid to late-stage startup.Strong familiarity with month-end closing procedures and accounting standards.In-depth understanding of GAAP and financial statements.Experience in Property & Casualty insurance is a plus.Compensation and BenefitsSalary: $135k - $155k Equity: Stock options in a rapidly growing company.Time Off: 3 weeks of PTO plus 6 federal holidays.Insurance: Comprehensive medical, dental, vision, life, disability, HSA, and FSA plans.