Technical Account Manager (Technical Advisory) at SonarSource | Austin, Texas

About SonarSourceAt SonarSource, we are dedicated to enhancing code quality and security, ensuring that issues are addressed before they reach production. Our innovative solutions empower developers to boost their productivity through AI assistance and optimize their workflows. We analyze all code, whether it's authored by your internal team, generated by AI, or sourced from third parties, ensuring that applications are more secure, reliable, and maintainable. With a strong presence in the open-source community, our solutions support over 30 programming languages, frameworks, and infrastructure technologies. Today, more than 7 million developers and 400,000 organizations globally, including industry leaders like the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile, rely on our expertise.We cultivate a culture of excellence, where our commitment to our products, our users, each other, and the open-source community drives us. We maintain high standards and accountability, fostering positivity, dedication, thoughtfulness, empathy, and passion in our daily operations.Our decision-making is intentional, transparent, and urgent, allowing us to move quickly while being highly effective and operationally efficient. We work as One Team to achieve our collective goals.At Sonar, CODE is not just an acronym; it represents our mindset and operational framework.

About SonarSourceAt SonarSource, we empower developers to enhance code quality and security, ensuring that production code is robust and reliable. Our innovative solutions harness the power of AI to boost developer productivity and streamline workflows, analyzing code from internal teams, AI-generated sources, and third-party contributions. Our commitment to open source has made us a trusted partner for over 7 million developers and 400,000 organizations, including industry leaders like the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile.Our culture thrives on collaboration, accountability, and a relentless pursuit of excellence. We are dedicated to our mission, our users, and our colleagues. We believe in making informed decisions while maintaining a sense of urgency and operational efficiency. CODE is not just an acronym for us—it embodies our approach to work.Why Join Us?At SonarSource, you will work alongside passionate and talented professionals committed to transforming the developer experience. Our goal is to minimize developer toil while maximizing code quality, enabling developers to focus on what they love. Our solutions tackle issues at their source, ensuring that all code—regardless of origin—is maintained at the highest standard.

Who is SonarSource?SonarSource is dedicated to enhancing code quality and security, ensuring that issues do not reach production. By leveraging AI assistants, we empower developers to boost their productivity and improve their overall experience with streamlined workflows. Our analysis covers all code—whether authored by internal developers, generated by AI, or sourced from third parties—leading to more secure, reliable, and maintainable applications. With roots in the open source community, our solutions support over 30 programming languages, frameworks, and infrastructure technologies. Today, we proudly serve over 7 million developers and 400,000 organizations globally, including notable names such as the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile.We believe in crafting outstanding products supported by exceptional internal teams and a robust culture. At SonarSource, we are passionately committed to our mission and obsessed with our company, users, colleagues, and the open source community. We maintain high standards and hold one another accountable for embodying positivity, dedication, thoughtfulness, empathy, and passion every day.We are intentional in our decisions, ensuring clarity of purpose while moving with a sense of urgency.Lastly, we operate with a strong sense of effectiveness and operational efficiency, collectively working as One Team to achieve our goals.At SonarSource, CODE is not just an acronym; it embodies our operational mindset.Why You Should Apply:Join a talented and driven team at SonarSource as we strive to empower developers to build better and faster. Our solutions continually enhance code quality and security while minimizing developer toil, allowing them to concentrate on what they love to do. We address root causes rather than merely treating symptoms, ensuring our solutions work for all code, whether created by developers, generated by AI, or sourced from third parties.Experience our dynamic culture with a diverse workforce across the globe, and join our hub offices located in the USA, Switzerland, the UK, Singapore, and Germany.

Who is SonarSource?SonarSource is dedicated to enhancing code quality and security, ensuring that issues do not reach production. Our innovative solutions amplify developers' productivity through AI assistance and streamline workflows for a superior developer experience. We analyze all code, regardless of its source—be it from internal teams, AI, or third parties—leading to the creation of more secure, reliable, and maintainable applications. With roots in the open source community, SonarSource supports a diverse array of over 30 programming languages and technologies, making us a trusted partner for over 7 million developers and 400,000 organizations globally, including industry leaders like the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile.Our commitment to excellence extends beyond our products; we prioritize building robust internal teams and fostering a strong company culture. We are deeply committed to our mission and are passionate about serving our users and the open source community. We maintain high standards of accountability, positivity, and empathy, ensuring that we work effectively together towards our common goals.At SonarSource, we deliberate our decisions with clarity and purpose while moving with urgency. Our operational efficiency allows us to work as a cohesive team, collectively achieving our objectives.CODE is not just an acronym at SonarSource; it embodies our operational philosophy.

Role Overview SonarSource is growing in Austin, Texas. The Network Engineer will help shape and support Sonar's global network, connecting offices and cloud environments for every team and service. What You Will Do Design, implement, and manage the worldwide network infrastructure, maintaining secure and reliable connectivity across all locations and cloud platforms. Take responsibility for WAN, LAN, SD-WAN, and DNS architecture, ensuring network services remain resilient and high-performing as the organization grows. Build and maintain network monitoring, alerting, and observability systems to deliver real-time insights into network health, performance, and security across sites and cloud connections. Work closely with Product Engineering, Information Security, and Infrastructure Engineering to integrate secure network controls and segmentation into engineering workflows. Promote the use of AI tools to improve network operations, including alert triage, anomaly detection, capacity planning, and configuration management. Help define and improve metrics for network reliability and performance (such as SLIs, SLOs, error budgets, and dashboards) so network health is visible and actionable for stakeholders.

About SonarSourceAt SonarSource, we are dedicated to safeguarding code quality and enhancing code security, ensuring that only the best reaches production. Our tools empower developers by integrating AI assistance, streamlining workflows, and fostering a superior developer experience. By analyzing all code—whether produced internally, generated by AI, or sourced from third parties—SonarSource enables the creation of secure, reliable, and maintainable applications. With roots in the open-source community, our solutions are compatible with over 30 programming languages, frameworks, and infrastructure technologies. Currently, more than 7 million developers and 400,000 organizations globally, including industry leaders like the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile, trust SonarSource.Our commitment goes beyond just developing great products; we believe in nurturing exceptional internal teams and fostering a robust culture. We are passionately committed to our company, our users, one another, and our open-source community. We uphold high standards and hold each other accountable for demonstrating positivity, dedication, thoughtfulness, empathy, and passion every day.We make deliberate decisions with clarity and purpose while maintaining a sense of urgency to drive progress swiftly. Our effectiveness and operational efficiency enable us to work collectively as a unified team to achieve our objectives.At SonarSource, CODE is more than an acronym; it embodies a mindset that shapes our daily operations.

Who is SonarSource?At SonarSource, we empower developers by ensuring that code quality and security are maintained throughout the software development lifecycle. Our solutions, enhanced by AI assistance, enable more efficient workflows, helping developers focus on their core passion—coding. With support for over 30 programming languages and technologies, our tools analyze all code, whether authored by your team, generated by AI, or sourced from third parties, to yield secure and maintainable applications. Trusted by over 7 million developers and 400,000 organizations globally—including the Department of Defense, Microsoft, NASA, MasterCard, Siemens, and T-Mobile—SonarSource is committed to excellence in software development.We pride ourselves on building exceptional products supported by a collaborative culture and strong internal teams. Our dedication to our users, the open source community, and each other is at the heart of our operations. We uphold high standards and accountability, fostering an environment of positivity, empathy, and passion.At SonarSource, we make decisions with clarity and urgency, operating as one cohesive team to achieve our shared goals. Our core philosophy, represented by the acronym CODE, is ingrained in our daily practices.

About SonarSourceAt SonarSource, we are at the forefront of enhancing code quality and security, empowering developers to achieve more through innovative AI-assisted solutions. Our platform offers comprehensive analysis for code written by internal teams, AI models, or external contributors, ensuring the creation of secure, reliable, and maintainable applications. With roots in the open-source community, our technology supports over 30 programming languages and frameworks, making us a trusted partner for over 7 million developers and 400,000 organizations worldwide, including industry giants like the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile.We are dedicated to cultivating top-notch products backed by a cohesive internal culture. Our commitment to excellence is reflected in our high standards and the accountability we uphold among team members, fostering an environment characterized by positivity, dedication, empathy, and passion.At SonarSource, we make informed decisions with a clear purpose while maintaining a sense of urgency to move swiftly towards our goals. As a unified team, we celebrate our effectiveness and operational efficiency.Join us, where CODE is not just an acronym, but a mindset that shapes our daily endeavors.

Join the SonarSource Team!At SonarSource, we are on a mission to enhance code quality and security, enabling developers to deliver exceptional applications. Our platform empowers developers by streamlining workflows and integrating AI assistants, ensuring that every line of code, whether written by your team, generated by AI, or sourced from third parties, remains secure and maintainable. With support for over 30 programming languages and utilized by more than 7 million developers and 400,000 organizations globally, including industry leaders like Microsoft, NASA, and the Department of Defense, our commitment to excellence sets us apart.We pride ourselves on cultivating a supportive and innovative workplace culture. Our team is driven by a passion for programming and a dedication to our users and open-source community. We value clarity in decision-making and operate with a sense of urgency to achieve our goals collaboratively.As part of our team, you will not only develop your skills but also contribute to building solutions that tackle the root causes of code security and quality issues.

About SonarSource:At SonarSource, we are dedicated to enhancing code quality and security for developers worldwide. Our platform integrates seamlessly with development workflows, utilizing AI to boost productivity and streamline processes. By analyzing code from various sources, including internal teams and third-party contributions, we empower developers to create secure, reliable, and maintainable applications. With a legacy rooted in the open-source community, our solutions cater to a diverse range of programming languages and technologies, earning the trust of over 7 million developers, including teams at Microsoft, NASA, MasterCard, and T-Mobile.We value outstanding product development supported by exceptional internal teams and a vibrant company culture. Our commitment to our users, each other, and the open-source community drives us to uphold high standards and foster an environment of positivity, dedication, empathy, and passion.Our decision-making is clear and intentional, paired with a sense of urgency that allows us to act swiftly. We strive for operational efficiency and work collectively as One Team to achieve our goals.At Sonar, CODE is not just an acronym; it is a mindset that shapes our daily operations.

About SonarSourceAt SonarSource, we are dedicated to enhancing code quality and security, empowering developers through innovative AI-driven solutions that streamline workflows. Our platform supports over 30 programming languages and is trusted by more than 7 million developers across 400,000 organizations globally, including esteemed clients like the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile.We cultivate a culture of excellence, where our team is deeply committed to our mission and to each other. We prioritize a proactive, positive, and efficient work environment, ensuring that our internal teams are equipped to deliver outstanding products.At Sonar, we embrace a mindset encapsulated by the acronym CODE, which guides our daily operations and fosters a collaborative, accountable atmosphere.Why Join Us?We are a team of passionate professionals striving to empower developers by minimizing code quality and security challenges. By focusing on fixing issues at their root, we enable developers to concentrate on their core passions instead of mundane tasks. Our dynamic culture spans across various global locations, with offices in the USA, Switzerland, the UK, Singapore, and Germany, providing a vibrant and collaborative work experience.

Empower AI Development for a Dynamic WorldAt Striveworks, we enable organizations to leverage artificial intelligence to tackle significant national security and business challenges. Acting as the essential link between data, models, and measurable business outcomes, we simplify the journey from initial deployment to continuous optimization.With our solutions, organizations do not merely implement AI; they create robust systems that are reliable, adaptable, and primed for scalability in an ever-changing environment. Our focus on mission-critical operations ensures that models perform optimally, scale with increased workloads, and adjust swiftly as AI capabilities evolve. Striveworks is dedicated to enhancing reliability and performance while reducing costs, empowering informed, data-driven decisions in fast-paced settings.Your Role as a Technical SourcerJoining Striveworks as a Technical Sourcer means stepping into a vital role from day one, where you will identify, engage, and attract exceptional talent. As a representative of Striveworks, your contributions will play an essential part in driving our growth.This position suits you if you relish the challenge of researching and connecting with highly skilled technical candidates, personalizing outreach efforts, and cultivating a strong pipeline of talent eager to join our innovative AI operations (AIOps) startup.Your daily responsibilities will include:Utilizing a range of sourcing tools and platforms to discover and engage top technical talentCollaborating with recruiters and hiring managers to ensure alignment on role requirements and sourcing strategiesCreating high-impact outreach messages that resonate with Striveworks' mission and valuesApplying sourcing metrics to enhance efficiency and candidate qualityThis role offers a hybrid work environment at our office located in northwest Austin, TX.

Location: Austin (Domain), TX (In-office 4x per week)About UsKizen’s innovative platform, powered by AI Agents and True Context Technology (TCT), enables millions of essential operations for top-tier organizations across regulated sectors like insurance, healthcare, and financial services.Our platform streamlines critical workflows — from assisting insurance agents with contracting and commissions, to empowering healthcare providers to enhance patient care, to automating document classification and data extraction for financial institutions.With Kizen, developers can craft new enterprise applications and impactful AI agents, while business users can effortlessly customize dashboards and agents using natural language, low-code, or traditional coding — all within the same platform.What once required months or years can now be accomplished in just days. Kizen combines robust pre-built agents and use cases with an enterprise-level platform for automation and data connectivity, all designed on an AI-first architecture that is simple to implement, expand, and trust.Join us in resolving substantial operational challenges and aiding some of the most intricate organizations in the world to operate faster, smarter, and more humanely.Become a part of our journey to revolutionize how industries function — one workflow, one agent, and one successful customer story at a time.About the RoleKizen is on the lookout for a seasoned Senior Technical Writer to develop top-notch developer and API documentation for our sophisticated SaaS platform. This individual contributor role emphasizes execution and hands-on involvement.You will collaborate closely with Product Owners, Engineers, and Solution Architects to convert complex technical ideas into clear, user-friendly documentation that enhances the developer experience.This position is perfect for a writer who flourishes in highly technical settings, comprehends developer workflows, and takes pride in crafting precise and well-structured documentation.

DigitalOcean is looking for a Senior Technical Account Manager based in Austin. This position centers on supporting customers as they use DigitalOcean's cloud services, helping them reach their goals and get the most from the platform. Role overview This role serves as a trusted advisor for clients, offering guidance and technical insight throughout their cloud journey. Building strong relationships and understanding each customer's needs are central to your day-to-day work. What you will do Advise customers on best practices and solutions for their cloud infrastructure Provide strategic recommendations to help clients succeed with DigitalOcean's products Communicate clearly with both technical and non-technical stakeholders Foster ongoing relationships to ensure customer satisfaction and long-term success Requirements Strong technical background in cloud services Experience advising clients or managing technical accounts Excellent communication skills across diverse audiences

About TalrooAt Talroo, we take pride in being recognized as a multi-award winning organization. We have consistently earned accolades as one of the Top Workplaces and Best Places to Work in Austin. For the last five years, Inc. 500/5000 has ranked us among the fastest-growing companies in the U.S. Additionally, we have made multiple appearances on the Austin Business Journal's Fast 50 growth awards list. As we continue to grow, we are looking for exceptional talent to help us add to our impressive story.Talroo helps organizations such as Uber, McDonald’s, UPS, The Home Depot, and Target discover and hire their essential workforces. Our innovative data-driven job and hiring event recruiting platform effectively turns the Internet into a giant help-wanted sign. Through our pay-for-performance model, we enable customers to enhance efficiency, minimize waste, and streamline their hiring processes.Unlike traditional recruitment methods, Talroo employs a consumer marketing strategy to deliver job opportunities directly to candidates in their preferred online spaces. Similar to the functions of Google AdSense and Facebook Ad Networks, we pinpoint the candidates that companies are eager to hire.Utilizing an advanced search-and-match algorithm powered by cutting-edge AI technologies, Talroo's deep-learning processes analyze billions of signals daily to evaluate the job seeker-employer relationship in real-time. This leads to significantly improved search results for job seekers and higher quality applicant matches for employers.In addition to delivering exceptional results and service to our customers, our vibrant company culture promotes collaboration, encouragement, transparency, and fun.

Job Overview:As a Technical Account Manager (TAM) Team Lead at Genetec, you will spearhead a dedicated team of Technical Account Managers responsible for delivering exceptional support to our strategic customers utilizing our advanced platform. In this pivotal role, you will ensure that each TAM acts as the technical account owner for their assigned clientele while being accountable for team performance and customer satisfaction across the board. You will serve as the primary escalation point for complex issues and report directly to senior management.In addition to your leadership responsibilities, you will also directly manage a select number of strategic accounts, applying your expertise as a Technical Account Manager.This position blends team leadership, high-level customer engagement, and a profound technical understanding of enterprise physical security ecosystems. Collaboration with the Dedicated Client Care and Support leadership will be essential as you drive proactive service initiatives, manage escalations effectively, and deliver measurable value to our customers.Your Day at a Glance:Leadership & Team Management:Lead, mentor, and develop your team of TAMs focused on enterprise accounts.Ensure adherence to established standards and processes by all team members.Define, monitor, and enhance team KPIs for continuous improvement.Conduct regular 1:1 sessions, performance evaluations, and development plans while fostering internal mobility.Strategic Customer Ownership:Establish a clear governance model for each account, ensuring TAMs maintain robust customer relationships.Proactively engage in resolving major incidents and escalations while developing action plans to restore trust.SOW Governance & Delivery Excellence:Ensure TAM activities are in line with contractual SOWs regarding scope of services, hours, and deliverables.Set and enforce standards for scope interpretation and communication of exclusions.Collaborate with Sales, Legal, and Professional Services on SOW design for new enterprise agreements and renewals.Incident, SLA & Escalation Management:Own the escalation framework and ensure TAMs consistently apply it during critical incidents.Analyze major incidents with the team and drive corrective actions across Support, Operations, and Engineering.Adoption, Change Management & Value Realization:Ensure TAMs promote feature adoption, optimize workflows, and achieve measurable outcomes.Physical Security & Integration Focus:Guide your team on best practices for integrating Genetec solutions within customer ecosystems.Work closely with Product and Engineering to relay field insights back into product roadmaps and integration priorities.Cross-Functional Collaboration:Partner with dedicated client care and support teams to enhance service delivery.

Join SonarSource as the Manager of Major Incident Management, where you will play a pivotal role in ensuring seamless operations and effective incident resolution. We are looking for a dynamic leader who thrives in high-pressure situations and is passionate about fostering a culture of continuous improvement. Your expertise will help us enhance our incident management processes and uphold our commitment to service excellence.

At BetterUp, we believe in the power of human transformation, and our approach to the employer-employee relationship reflects this belief.From your very first interview, you will notice our unique approach. Our candidate experience is designed to be refreshing and different from the norm.When you receive an offer and accept it, you gain more than just a paycheck; you will have access to a personal BetterUp Coach, a tailored development plan, a supportive manager, and an exceptional team—each member also has their own BetterUp Coach. Most importantly, you will engage in work that truly matters.This creates a focused and enriching work environment. It may not be for everyone, but for those who are passionate and driven, it represents a transformative career move.Join us, and we will ensure you experience the most rewarding years of your career while contributing to meaningful work within a vibrant and innovative culture.If this resonates with you and the following job description aligns with your skills, we would love to connect.We operate in a hybrid model, emphasizing in-person collaboration as needed. Employees should be able to work from one of our office locations at least two days each week (or eight days a month). Our U.S. office hubs are located in Austin, TX; New York City, NY; San Francisco, CA; and the Washington, DC metro area. For roles based in Europe, our office hubs are in London, UK, and Amsterdam, NL. Please ensure you can commit to this structure prior to applying.We are seeking a motivated and passionate Individual Contributor to join our Technical Program Management team within BetterUp’s Research & Development organization. The ideal candidate will have a proven track record of overseeing impactful projects from conception through execution and delivery. You will manage multiple product-led programs, coordinate dependencies, and engage stakeholders from partner teams. Your capability to navigate ambiguity, make informed decisions, and clarify objectives for teams is essential for achieving successful outcomes for our clients. The perfect candidate will possess robust program management experience, outstanding communication and leadership skills, and the ability to inspire and influence cross-functional teams. Previous experience in product or engineering management is a plus.

At Skyways, we are pioneering the future of autonomous air transportation, developing cutting-edge unmanned aircraft systems designed to deliver cargo with unprecedented speed and efficiency compared to traditional logistics methods. With robust investor backing, including a $37 million STRATFI contract from the U.S. Air Force, we operate at the dynamic intersection of commercial logistics and national defense. Our aircraft are beyond mere prototypes; we actively design, build, fly, and deploy them with real clients today. Located in Austin and supported by esteemed investors such as Y Combinator, Skyways merges rapid engineering cycles with practical operations. As we expand towards larger deployments, we are seeking passionate individuals eager to shape and operate the landscape of autonomous aviation.The Opportunity Skyways is in search of its inaugural Technical Program Manager to spearhead the execution of our aircraft development initiatives. This pivotal role lies at the convergence of engineering, manufacturing, flight operations, and customer programs, ensuring that intricate technical projects are well-coordinated and that critical milestones are achieved. Your responsibilities will include translating customer needs into clear internal plans, timelines, and assignments. You will collaborate across various teams to monitor progress, identify risks proactively, and ensure that programs advance smoothly. This is a hands-on position ideal for someone who thrives amidst complex technical challenges, excels in team coordination, meticulously manages program details, and is committed to delivering tangible aircraft systems to our customers.

Join Fluidstack as a Technical Project ManagerAt Fluidstack, we are at the forefront of creating advanced infrastructure for artificial intelligence. Partnering with leading AI labs, government entities, and top-tier enterprises—such as Mistral, Poolside, Black Forest Labs, and Meta—we aim to provide computational power that is unparalleled.Our mission is to accelerate the journey toward Artificial General Intelligence (AGI). We are a dedicated team that prioritizes exceptional outcomes for our customers, taking pride in the systems we develop and the trust we cultivate. If you are passionate about making a difference, driven by purpose, and eager to contribute to the evolution of intelligence, we invite you to be a part of our innovative journey.About the RoleAs a Technical Project Manager (TPM), you will play a vital role within Fluidstack’s Design and Engineering team. You will be responsible for overseeing project management and program infrastructure for a diverse array of data center design and solution delivery initiatives, directly reporting to the Director of Design & Engineering.This is a pivotal role where you will revolutionize how Fluidstack organizes and executes its design and engineering projects. You will establish a structured approach and instill accountability across internal teams, external consultants, and delivery partners. Your responsibilities will include developing templates, standards, and systems that empower engineers to focus on their core responsibilities.Key ResponsibilitiesProgram Structure & DeliveryLead the full project management lifecycle of multiple concurrent data center design and solution delivery programs from inception to construction-ready handoff.Develop and maintain integrated master schedules that encompass architectural, structural, MEP, civil, technology, and specialty design disciplines.Implement program governance practices, including milestone gates, design review schedules, change control measures, and decision logs to ensure accountability while minimizing overhead.Proactively identify risks, interdependencies, and potential blockers, addressing them before they escalate into issues.Provide clear portfolio-level status reports for leadership, including schedule health, risk assessments, open decisions, and escalation alerts.Template & Standards ProgramOversee Fluidstack’s internal template program for design and engineering delivery, which includes project management playbooks, design review templates, consultant scopes, and more.