Technical Service Delivery Manager at Mirantis | Austin

As a Technical Service Delivery Manager (SDM) at Mirantis, you will be a pivotal figure in our customer success journey, combining technical acumen with relationship management to deliver exceptional support and operational alignment. This hybrid role integrates the expertise of a Level 2 Support Engineer, the relational finesse of a Customer Success Manager, and the ownership mentality of a Technical Lead, overseeing the entire Mirantis platform stack for our enterprise clients. As the primary operational and technical steward for designated accounts, you will adeptly manage escalations, optimize platform operations, and ensure that customers derive maximum value from Mirantis technologies, including Mirantis Kubernetes Engine (MKE), Mirantis Container Runtime (MCR), k0rdent, Lens, and OpenStack.Key Responsibilities:Technical Ownership & Support LeadershipAct as the leading technical authority for customer environments, focusing on Kubernetes, OpenStack, Linux, networking, storage, and security.Provide advanced L2-level troubleshooting and technical insights across compute, control plane, networking, and storage layers.Diagnose intricate failures across OpenStack and Kubernetes components.Guide clients through upgrades, lifecycle management, capacity planning, and architectural best practices.Excellence in Support DeliveryEnsure customer issues are resolved swiftly within defined SLAs to minimize business disruption.Maintain a customer satisfaction score (CSAT) exceeding 95% across assigned accounts.Conduct proactive platform reviews and implement root cause analysis for recurring issues.Escalation ManagementLead critical P1/P0 escalations, war rooms, and cross-functional incident response teams.Communicate clear and timely updates to customers and internal stakeholders throughout the incident resolution process.Mitigate repeat incidents through structured root cause analysis and strategic improvements.Account Health & AdoptionConduct regular platform health evaluations and risk assessments.Drive modernization initiatives and promote the adoption of MKE, MCR, k0rdent, and other Mirantis technologies.Collaborate closely with Customer Success Managers on retention, renewals, and expansion opportunities.

Join Mirantis as a Technical Product Marketer, where you will play a pivotal role in shaping the marketing strategies for our innovative products in the AI space. Your expertise will help bridge the gap between technical knowledge and market needs, ensuring our messaging resonates with both technical and non-technical audiences.In this dynamic role, you will collaborate with cross-functional teams to develop compelling marketing campaigns, create engaging content, and analyze market trends to drive product adoption and customer engagement. Your insights will directly influence product positioning and competitive strategies.

Mirantis is on the lookout for a skilled Sustaining Engineer with a strong background in Golang, Docker, Kubernetes, and public cloud platforms. Join our dedicated Sustaining Engineering team as we enhance and maintain our Containers platform, focusing on technologies such as Mirantis Kubernetes Engine, Mirantis Secure Registry, and Mirantis Container Runtime. We value effective communication, problem-solving skills, and a passion for delivering exceptional customer satisfaction through various channels including help content and support tickets. If you enjoy debugging, coding, and collaborating with cross-functional teams to voice customer needs, we want to hear from you! Main ResponsibilitiesAchieve expertise in Mirantis Cloud Native Platform technologies and customer deployment environments.Analyze customer patch requirements, designing and developing feature enhancements in Golang for Mirantis Cloud Platform.Produce top-tier help content and conduct proactive audits of our publicly accessible knowledge management system.Collaborate with product and solution experts to co-create reference architecture documentation.Utilize advanced troubleshooting methods (debugging and diagnosing) to tackle critical, intricate problems across various technology layers.Work closely with product engineering teams to resolve technical issues related to Docker and Kubernetes.Create and maintain customer-specific reproducer environments for internal and external technical teams at Mirantis.Recreate customer issues and compile bug reproducers for product engineering.Investigate and apply code-level fixes, patching, and repackaging for customer testing.Conduct in-depth technical post-mortems on behalf of customers.

Join Mirantis as a Technical Account Manager specializing in OpenStack solutions. In this fully remote role, you will play a pivotal part in ensuring our customers' success by providing expert guidance and support in the deployment and management of OpenStack environments. You will collaborate closely with clients to address their technical needs and drive the adoption of our services.

Join us at Mirantis as a Growth Account Manager, where you will play a crucial role in transforming enterprise relationships with annual revenues between $50K and $400K into substantial million-dollar partnerships.Your primary responsibility will be to manage a portfolio of long-term customers, many of whom currently interact with Mirantis at a project level. You will elevate these connections by engaging with C-level executives and senior business leaders, fostering strategic relationships that transcend operational discussions.This role is a blend of customer retention, account growth, and guiding clients towards expanding their use of innovative Cloud, AI, and GPU workloads that yield significant business outcomes.Key Responsibilities:Manage and grow a portfolio of enterprise accounts with ARR ranging from $50K to $400K.Craft and implement detailed account plans that articulate the current landscape, future vision, and a measurable path forward.Enhance relationships with executives and C-level decision-makers, moving beyond technical contacts to engage with budget authorities.Identify and chase expansion opportunities across diverse business units, geographical areas, and emerging workload solutions.Collaborate with clients to modernize their legacy systems, seamlessly integrating Mirantis solutions into their cloud, AI, and GPU development frameworks.Deliver quantifiable value from day one by identifying renewal and expansion opportunities within your initial month.Work closely with technical, marketing, and customer success teams to ensure an exceptional customer experience and retention.Provide clear and precise reports on account health, risks, and growth pipeline.Success Metrics:Within 30 Days:Gain in-depth knowledge of your assigned accounts, recognizing key stakeholders, renewal timelines, and expansion potentials.Present individual account plans that outline the current versus future state vision with actionable next steps for executive engagement.Within 90 Days:Initiate active discussions with C-level and senior decision-makers within your top accounts.Within 6 Months:Meet or exceed retention and ARR growth objectives.Successfully transition multiple accounts towards cloud, AI, or GPU workloads, establishing Mirantis as a key strategic partner for innovation.Drive early renewals and identify new business unit entry points, demonstrating measurable pipeline growth.

Role Overview Mirantis is hiring a Project Manager for AI and Cloud Client Delivery. This fully remote role centers on guiding projects that support client goals in artificial intelligence and cloud technology. The position requires balancing innovation with practical delivery, making sure each project meets client expectations for quality and timing. What You Will Do Oversee client delivery projects in AI and cloud domains Coordinate across teams to address complex technical requirements Ensure projects align with client objectives and schedules Support clients through each stage of the delivery process Location This position is fully remote. Mirantis is based in Austin, but candidates may work from any location.

Role overview Mirantis Inc. seeks a Principal Customer Engineer based in Austin. The role blends technical expertise with direct client engagement, supporting organizations as they adopt and operate Mirantis cloud solutions. Success in this position comes from guiding customers to reach their goals while navigating the challenges of cloud technology. What you will do Partner with customers to understand their objectives and support them in achieving results through Mirantis products. Offer technical guidance and actionable advice throughout each phase of the customer’s cloud journey. Work with teams across Mirantis to design and implement solutions tailored to client needs. Lead technical workshops and deliver training sessions that help customers grow their skills and confidence. Requirements Deep knowledge of cloud technologies and experience in customer support roles. Background in working directly with clients in technical environments. Ability to lead workshops and communicate technical concepts clearly. Proven skill in collaborating with cross-functional teams to address complex challenges.

Join Mirantis as a Product Manager focusing on OpenStack in a fully remote capacity. We are looking for a dynamic individual who possesses a strong passion for open-source technologies and the ability to drive product vision and strategy. You will work closely with engineering, marketing, and sales teams to enhance our product offerings and ensure they meet customer needs.As a key player in our Product Management department, you will leverage your expertise to define product requirements, prioritize features, and guide product development. Your insights will be crucial in shaping the future of our OpenStack solutions.

Job Overview Join our dynamic team at saronic as a Manager of Enterprise Technology focused on Technical Delivery. In this pivotal role, you will lead engineering teams in the development, integration, and scaling of enterprise platforms. Your oversight will ensure the successful execution of delivery, maintain the highest technical quality, and guarantee alignment with architectural standards across critical systems including NetSuite, Workday, Salesforce, MuleSoft, and other essential enterprise tools. The ideal candidate will possess a strong blend of technical expertise and leadership acumen, ensuring that all solutions are scalable, secure, and compliant with enterprise standards. As a technical leader, you will drive execution, mentor engineers, and collaborate across functions to deliver impactful solutions that drive our business forward.

Join Fluidstack as a Technical Project ManagerAt Fluidstack, we are at the forefront of creating advanced infrastructure for artificial intelligence. Partnering with leading AI labs, government entities, and top-tier enterprises—such as Mistral, Poolside, Black Forest Labs, and Meta—we aim to provide computational power that is unparalleled.Our mission is to accelerate the journey toward Artificial General Intelligence (AGI). We are a dedicated team that prioritizes exceptional outcomes for our customers, taking pride in the systems we develop and the trust we cultivate. If you are passionate about making a difference, driven by purpose, and eager to contribute to the evolution of intelligence, we invite you to be a part of our innovative journey.About the RoleAs a Technical Project Manager (TPM), you will play a vital role within Fluidstack’s Design and Engineering team. You will be responsible for overseeing project management and program infrastructure for a diverse array of data center design and solution delivery initiatives, directly reporting to the Director of Design & Engineering.This is a pivotal role where you will revolutionize how Fluidstack organizes and executes its design and engineering projects. You will establish a structured approach and instill accountability across internal teams, external consultants, and delivery partners. Your responsibilities will include developing templates, standards, and systems that empower engineers to focus on their core responsibilities.Key ResponsibilitiesProgram Structure & DeliveryLead the full project management lifecycle of multiple concurrent data center design and solution delivery programs from inception to construction-ready handoff.Develop and maintain integrated master schedules that encompass architectural, structural, MEP, civil, technology, and specialty design disciplines.Implement program governance practices, including milestone gates, design review schedules, change control measures, and decision logs to ensure accountability while minimizing overhead.Proactively identify risks, interdependencies, and potential blockers, addressing them before they escalate into issues.Provide clear portfolio-level status reports for leadership, including schedule health, risk assessments, open decisions, and escalation alerts.Template & Standards ProgramOversee Fluidstack’s internal template program for design and engineering delivery, which includes project management playbooks, design review templates, consultant scopes, and more.

At Skyways, we are pioneering the future of autonomous air transportation, developing cutting-edge unmanned aircraft systems designed to deliver cargo with unprecedented speed and efficiency compared to traditional logistics methods. With robust investor backing, including a $37 million STRATFI contract from the U.S. Air Force, we operate at the dynamic intersection of commercial logistics and national defense. Our aircraft are beyond mere prototypes; we actively design, build, fly, and deploy them with real clients today. Located in Austin and supported by esteemed investors such as Y Combinator, Skyways merges rapid engineering cycles with practical operations. As we expand towards larger deployments, we are seeking passionate individuals eager to shape and operate the landscape of autonomous aviation.The Opportunity Skyways is in search of its inaugural Technical Program Manager to spearhead the execution of our aircraft development initiatives. This pivotal role lies at the convergence of engineering, manufacturing, flight operations, and customer programs, ensuring that intricate technical projects are well-coordinated and that critical milestones are achieved. Your responsibilities will include translating customer needs into clear internal plans, timelines, and assignments. You will collaborate across various teams to monitor progress, identify risks proactively, and ensure that programs advance smoothly. This is a hands-on position ideal for someone who thrives amidst complex technical challenges, excels in team coordination, meticulously manages program details, and is committed to delivering tangible aircraft systems to our customers.

At BetterUp, we believe in the power of human transformation, and our approach to the employer-employee relationship reflects this belief.From your very first interview, you will notice our unique approach. Our candidate experience is designed to be refreshing and different from the norm.When you receive an offer and accept it, you gain more than just a paycheck; you will have access to a personal BetterUp Coach, a tailored development plan, a supportive manager, and an exceptional team—each member also has their own BetterUp Coach. Most importantly, you will engage in work that truly matters.This creates a focused and enriching work environment. It may not be for everyone, but for those who are passionate and driven, it represents a transformative career move.Join us, and we will ensure you experience the most rewarding years of your career while contributing to meaningful work within a vibrant and innovative culture.If this resonates with you and the following job description aligns with your skills, we would love to connect.We operate in a hybrid model, emphasizing in-person collaboration as needed. Employees should be able to work from one of our office locations at least two days each week (or eight days a month). Our U.S. office hubs are located in Austin, TX; New York City, NY; San Francisco, CA; and the Washington, DC metro area. For roles based in Europe, our office hubs are in London, UK, and Amsterdam, NL. Please ensure you can commit to this structure prior to applying.We are seeking a motivated and passionate Individual Contributor to join our Technical Program Management team within BetterUp’s Research & Development organization. The ideal candidate will have a proven track record of overseeing impactful projects from conception through execution and delivery. You will manage multiple product-led programs, coordinate dependencies, and engage stakeholders from partner teams. Your capability to navigate ambiguity, make informed decisions, and clarify objectives for teams is essential for achieving successful outcomes for our clients. The perfect candidate will possess robust program management experience, outstanding communication and leadership skills, and the ability to inspire and influence cross-functional teams. Previous experience in product or engineering management is a plus.

Join Fluidstack as a Technical Program ManagerAt Fluidstack, we are at the forefront of developing cutting-edge infrastructure for abundant intelligence. Collaborating with leading AI labs, government bodies, and enterprises, including notable names like Mistral, Poolside, Black Forest Labs, and Meta, we are dedicated to enabling computing capabilities at unprecedented speeds.Our mission is to transform the vision of Artificial General Intelligence (AGI) into reality. Our team is composed of highly driven individuals who are passionate about delivering top-notch infrastructure solutions. We prioritize our customers' success as if it were our own, taking immense pride in the systems we create and the trust we cultivate. If you are inspired by a meaningful cause, committed to excellence, and eager to work diligently to shape the future of intelligence, we invite you to join us in our journey to innovate.Role OverviewThe Technical Program Manager (TPM) plays a critical role within Fluidstack’s Design and Engineering team. This position entails overseeing project management and program infrastructure for an expanding array of data center design and solution delivery initiatives, reporting directly to the Director of Design & Engineering.In this position, you will introduce transformative changes to how Fluidstack manages and executes design and engineering tasks. You will establish structure, consistency, and accountability among internal teams, external consultants, and delivery partners. You will be responsible for developing templates, standard programs, playbooks, and systems that allow engineers to concentrate on their core engineering work.Key ResponsibilitiesProgram Structure & DeliveryLead the comprehensive project management of a portfolio of concurrent data center design and solution delivery programs from initiation to construction-ready handoff.Create and sustain integrated master schedules that encompass architectural, structural, MEP, civil, technology, and specialty design disciplines.Establish program governance, including milestone gates, design review schedules, change control procedures, and decision logs that foster accountability while minimizing overhead.Proactively identify risks, interdependencies, and blockers for the team, resolving them before they escalate into significant issues.Provide clear portfolio-level status updates to leadership, covering schedule health, risk management, open decisions, and escalation alerts.Template & Standards ProgramOversee Fluidstack’s internal template program for design and engineering delivery, including project management playbooks, design review templates, consultant scopes, and RFP frameworks.

Role Overview Domino's Pizza, Inc. is hiring a Delivery Driver in Austin. Delivery Drivers play a key role in bringing hot, fresh pizzas to customers while representing the Domino's brand throughout the community. What You'll Do Transport pizzas and other menu items to customers promptly and safely Handle orders with care to ensure food arrives in great condition Interact with customers in a friendly, professional manner Who Succeeds Here Enjoys driving and knows the Austin area or is willing to learn Likes meeting new people and providing good service Values reliability and punctuality

Domino's Pizza in Austin seeks a Customer Service Representative to support customers by phone. This position focuses on taking orders and answering questions, aiming to create a smooth and friendly experience for every caller. Key responsibilities Handle incoming calls and guide customers through the ordering process Address questions and resolve concerns with care Coordinate with team members to confirm orders are correct and delivered as requested What you'll bring Clear, approachable communication skills Strong attention to detail A positive outlook and commitment to customer satisfaction

Domino's Pizza, Inc. seeks Delivery Drivers in Austin to bring fresh pizzas and friendly service to customers throughout the city. This position centers on delivering orders safely and efficiently while representing Domino's commitment to quality. Key responsibilities Transport orders to various locations across Austin Offer prompt and courteous service at each delivery Confirm every order arrives hot and correct Role overview Delivery Drivers play an essential part in the customer experience, making sure each order is handled with care from the store to the doorstep. A positive attitude and attention to detail help ensure every delivery meets Domino's standards.

Domino's Pizza, Inc. seeks a Delivery Driver in Austin to bring fresh pizzas directly to customers. Each delivery offers a chance to represent the Domino's brand and provide memorable service throughout the community. Key Responsibilities Deliver orders promptly and accurately to homes and businesses in the Austin area Offer friendly, helpful service at every delivery Handle pizzas and other menu items with care to ensure they arrive in top condition Requirements Valid driver's license Clean driving record Enjoy making people smile and helping others

About the Role Domino's Pizza in Austin is looking for a Delivery Expert to join the team. This position focuses on delivering pizzas and menu items to customers quickly and with a positive attitude. Each delivery helps maintain Domino's reputation for friendly service and quality food. What You'll Do Deliver pizzas and other menu items to customers in the Austin area Provide prompt, courteous service with every order Represent Domino's in the community through reliable and friendly interactions Why Work Here Flexible scheduling Competitive pay Opportunities to connect with people in your neighborhood

About Tenstorrent Tenstorrent develops advanced AI technology focused on performance, usability, and cost efficiency. The team builds solutions that evolve alongside rapid changes in software models, compilers, platforms, networking, and semiconductors. Tenstorrent engineers have designed a high-performance RISC-V CPU from the ground up, driven by a strong interest in AI and a commitment to building leading AI platforms. The company values collaboration, curiosity, and a hands-on approach to solving difficult problems. Tenstorrent welcomes new team members at all stages of their careers. Role Overview The Staff Technical Program Manager - AI Systems and IP Delivery leads the integration and deployment of AI model intellectual property and its software stack into customer environments. The role ensures these solutions meet high standards for performance, accuracy, and scalability in real-world use. Location North America

Role Overview Domino's Pizza in Austin is hiring Delivery Experts. This role focuses on bringing orders to customers quickly and safely while representing Domino's with friendly, reliable service. What You Will Do Deliver pizzas and other menu items to customers in a timely manner Provide helpful, courteous service at every stop Assist with basic in-store tasks as needed between deliveries What We Look For Enthusiasm for working with people Comfort in a busy, on-the-go setting Commitment to punctuality and customer satisfaction