Administrative Support Associate at FGC+ | Bacolod City

The Administrative Support Associate plays a crucial role in providing comprehensive administrative assistance, primarily focused on lead inspection reporting and documentation. This position starts with responsibilities centered around report preparation and data management, with the potential to evolve into scheduling and coordination tasks as the operatio…

Join FGC+ as a Customer Service Representative and become a pivotal part of our commitment to delivering exceptional client support. In this role, you will address customer inquiries, resolve issues, and provide accurate information promptly and professionally. Your contribution will ensure that our customers enjoy a positive experience, aligning with FGC+ service standards while enhancing the operational efficiency of our daily processes.

About the Role:The Customer Service Representative (CSR) plays a vital role in delivering timely, accurate, and professional assistance to customers via various communication channels, including phone, email, and chat. This position involves indexing and documentation responsibilities as well.In this capacity, you will ensure that customer inquiries and concerns are addressed promptly, contributing to high levels of customer satisfaction.By meticulously documenting interactions and collaborating with internal teams, the CSR enhances operational efficiency and supports the achievement of performance goals and service quality standards.Key Responsibilities:Provide exceptional customer support through various channels.Document all customer interactions accurately.Coordinate with internal teams to resolve customer issues efficiently.Maintain a high standard of service quality and customer satisfaction.

Join Our Team as a Desktop Support Engineer!At FGC+, we are seeking a motivated and detail-oriented Desktop Support Engineer to enhance our IT support team. In this critical role, you will deliver exceptional technical assistance to end-users, troubleshoot and resolve hardware, software, and network issues, and ensure efficient daily IT operations.The perfect candidate will be quick to respond, technically adept, and dedicated to customer satisfaction, with the ability to efficiently troubleshoot issues and communicate solutions effectively. You will collaborate closely with internal teams and users to optimize system performance, enhance user experience, and bolster overall business productivity.If you thrive on solving technical challenges, enjoy a dynamic work environment, and are passionate about helping users maintain productivity, this position offers an excellent opportunity to advance your IT career.

The IT Administrative Assistant plays a pivotal role in supporting the IT and business operations teams. Acting as the initial point of contact for internal IT-related inquiries and administrative tasks, this position is essential for effectively managing and triaging incoming IT support tickets. The assistant will resolve basic technical issues whenever possible and facilitate communication with IT professionals for more intricate challenges.In addition to technical support, the role encompasses assisting with administrative functions related to IT-supported business processes. This includes documentation management, operational tracking, and completing necessary paperwork, such as dropship-related processing. Strong attention to detail, exceptional organizational skills, and proficiency in English communication are vital for success in this role.

The Accounts Payable Clerk plays a crucial role in supporting our Accounts Payable team by ensuring the efficient and accurate processing of invoices and payment documentation. This position is essential for maintaining organized financial records and facilitating smooth day-to-day operations.Key Responsibilities:Enter invoice data accurately into the accounting system.Match invoices to corresponding purchase orders and receipts.Update and maintain vendor records effectively.Organize and file both digital and physical documents related to accounts payable.Track and log received invoices for internal reference.Assist in the preparation of payment batches.

Join our dynamic team at FGC+ as a Takeoff Estimator and play a crucial role in transforming our project visions into reality! In this position, you will be responsible for estimating materials, quantities, and resources essential for our projects. Collaborate closely with project managers while reviewing specifications, blueprints, and drawings to ensure that every project is executed on time, within budget, and to the highest quality standards. If you are eager to make a meaningful impact and be part of a talented, motivated team, we would love to have you on board!

About the Role:As the Operations Team Leader at our dynamic contact center, you will be instrumental in driving the success of our teams. Your role involves overseeing a dedicated group of professionals, monitoring key performance indicators (KPIs), delivering coaching and development initiatives, and executing performance enhancement strategies when necessary. Your leadership will be vital in ensuring outstanding service quality and nurturing a collaborative and efficient work culture.Key Responsibilities:Team Supervision: Provide daily guidance and support to your team of professionals.KPI Analysis: Consistently review and assess team and individual KPIs for assigned campaigns.Coaching and Development: Conduct regular coaching sessions to give constructive feedback, address any performance challenges, and pinpoint areas for growth.Performance Management: Implement performance improvement plans as necessary to ensure team success.

About the Role:As a Campaign Training Specialist at FGC+, you will play a pivotal role in supporting our Training and Operations teams to ensure campaigns are well-prepared, aligned with performance standards, and continually improving. This hands-on position demands active engagement in Quality Assurance (QA), operations support, and comprehensive campaign management.You will collaborate closely with the Operations Manager and Senior Operations Manager, overseeing campaigns from a training and quality assurance perspective.

About the Job:We are on the lookout for a meticulous and dependable HVAC/Mechanical Shop Drawing Assistant to bolster our HVAC drawing department. The suitable candidate will possess a background in HVAC and mechanical drafting, exhibit technical aptitude, and showcase excellent organizational skills. Familiarity with U.S.-based HVAC projects will be an advantage.What You'll Do:Prepare detailed HVAC/mechanical shop drawings aligned with project specifications and company standards.Revise and update shop drawings in response to redlines, markups, and feedback from reviewers.Organize and maintain drawing files, ensuring all revisions and document versions are accurate and up-to-date.Assist with the preparation and submission of comprehensive shop drawing packages.Collaborate with other trades such as electrical, plumbing, and fire protection to coordinate drawing requirements.

We are seeking a proactive and detail-oriented Project Site Secretary/Admin to join our dynamic team at AFRY. In this role, you will be instrumental in ensuring the smooth operation of our site projects by providing administrative support and facilitating effective communication among team members. Your organizational skills and ability to multitask will be key in managing schedules, documentation, and correspondence.

Bluelight Consulting is hiring a Full-Stack Digital Marketer based in Bacolod City, Philippines. This role is fully remote. Role overview This position centers on planning and executing digital marketing strategies across multiple platforms. The Full-Stack Digital Marketer will work to increase online engagement and improve conversion rates. Collaboration with different teams is a key part of the job, aiming to strengthen Bluelight Consulting’s digital presence and support company growth. What you will do Develop and implement marketing strategies for digital channels Drive online engagement and boost conversions Work closely with cross-functional teams to improve digital initiatives Location This is a remote position open to candidates in Bacolod City, Philippines.

We are seeking a meticulous and highly organized Medical Records Retrieval Specialist to join our operations team at FGC+. In this pivotal role, you will be tasked with acquiring and managing essential medical documentation for insurance-related cases. Your responsibilities will include liaising with healthcare providers, following up on record requests, and ensuring the timely and accurate processing of cases.This position is perfect for individuals with experience in BPO, healthcare support, or customer service, who thrive in fast-paced environments and are adept at managing high-volume tasks while effectively communicating with external stakeholders.