Help Desk Analyst - Tier 1 Support

Join us at usm2 as a Help Desk Analyst Tier 1, where you will be the first point of contact for our clients seeking technical assistance. You will play a crucial role in troubleshooting issues, guiding users through solutions, and ensuring a smooth operational workflow. If you are passionate about providing exceptional customer service and possess strong pro…

Join Eurofins as a Help Desk IT Technician where you will provide exceptional technical support to our internal teams. In this role, you will troubleshoot issues, assist with IT-related queries, and ensure our technological resources are functioning optimally. Your expertise will help maintain productivity across the organization.

Join CGS Federal as a Senior Help Desk Technician where you will provide essential Level 1 and 2 Help Desk support to a diverse group of end users, including senior management, attorneys, support staff, contractors, and systems affiliated with the Executive Office for the United States Attorneys (EOUSA).At CGS Federal, we are committed to assembling a team of motivated, skilled, and innovative individuals to tackle the government's most pressing challenges using advanced technology. We seek candidates who are eager to contribute to government innovation, value teamwork, and can proactively address the needs of others. Our supportive work environment fosters professional development through various learning opportunities.Key Responsibilities:- Administer backup and restoration services- Provide file server support- Manage user accounts and mailboxes- Install and troubleshoot software and hardware- Support handheld devices and remote users- Conduct end-user training and create procedural documentation- Maintain IT-related ticketing in accordance with ITIL standards- Generate proactive reports and service level reports- Conduct accountable IT inventories and maintain records- Facilitate training room setups for presentations and meetings- Support online meeting applications and hardware setups

CGS Federal is on the lookout for a dedicated and experienced Senior Help Desk Technician II to provide exceptional Level 1 & 2 Help Desk support services. You will assist a diverse range of end users, including senior management, attorneys, support staff, and contractors, specifically for the Executive Office for the United States Attorneys (EOUSA).Our team at CGS is comprised of driven, highly skilled professionals who are passionate about leveraging innovative technology to tackle some of the government's most pressing challenges. We value collaboration and are looking for candidates who thrive in a team environment and can proactively address the needs of others. At CGS, we foster a supportive atmosphere that encourages professional development through various learning opportunities.Key Responsibilities:- Provide backup and restoration administration/support- Support file servers and user accounts/mailbox administration- Install and troubleshoot software/hardware- Handle handheld device installations and user support- Set up and support remote users- Train end-users on necessary applications- Create procedural documentation and tracking spreadsheets/databases- Maintain IT ticket records in accordance with ITIL practices- Generate incident work-log entries and proactive reports- Conduct IT inventory management for various hardware- Facilitate desk-side training for new hires- Set up conference and training rooms with necessary technology- Utilize online meeting tools for remote support

Join us at usm2 as a Tier 3 System Analyst. In this pivotal role, you will be responsible for providing advanced technical support, analyzing system requirements, and ensuring optimal performance of systems and applications. Your expertise will play a crucial role in troubleshooting complex issues, implementing solutions, and collaborating with cross-functional teams to enhance system efficiency.

Join usm2 as a Senior Systems Administrator Tier 3, where you will play a crucial role in managing and optimizing our IT infrastructure. Your expertise will ensure the reliability and performance of our systems, supporting our dynamic team with innovative solutions.

Join usm2 as a Senior Solaris Administrator Tier 5, where you will play a vital role in maintaining and enhancing our Solaris environments. You will leverage your expertise in systems administration to ensure the stability and performance of our infrastructure.

As an IT Associate at Latitude Inc., you will play a crucial role in managing our SharePoint environment and providing support to our Help Desk operations. You will be responsible for the timely support and maintenance of all assigned IT assets and tasks, ensuring compliance with our defined company policies, processes, and service level agreements (SLAs). This position is vital in helping us meet our internal requirements and deliver exceptional service to our team.

Join our vibrant [solidcore] team as a Core Crew Member in Fed Hill, MD! We are seeking a dynamic, friendly, and approachable individual to provide exceptional front desk, administrative, and sales support to our Head Coach and Community Manager. This is a part-time position, with flexible hours tailored to our studio's schedule. As a Core Crew member, you'll play a vital role in driving sales, promoting our studio, and ensuring that every client enjoys a positive and professional experience.

Join usm2 as a Helpdesk Analyst, where you will be the first point of contact for our customers, providing top-notch technical support and assistance. Your role will involve troubleshooting hardware and software issues, guiding users through step-by-step solutions, and ensuring the smooth operation of our IT systems.

Join the dynamic team at solidcore as a Core Crew Member! We are seeking a vibrant and approachable individual who thrives in a fast-paced environment to provide exceptional front desk, administrative, and sales support to our Head Coach and Community Manager. This part-time position offers flexible hours based on studio needs. As a Core Crew Member, you will play a vital role in driving sales, promoting our studio, and ensuring a positive experience for all guests with your professionalism and patience.

Join Our Team as a Technical Support Analyst IIAt Alertus, our mission is to safeguard individuals during emergencies through advanced mass notification solutions. We are dedicated to creating customizable, scalable, and budget-friendly systems that can truly make a difference in critical moments. As a Technical Support Analyst II, you will play a pivotal role in our customer's experience by ensuring their Alertus systems function at optimal levels. This position requires a strong technical acumen combined with a passion for delivering exceptional customer service. We are seeking a proactive problem-solver who thrives in a fast-paced environment and is committed to providing efficient support. You will be part of a team that values collaboration and communication across departments. Note: This role may require flexible work hours, with support coverage from 7 AM to 7 PM EST.

Job Title: Marketing Research AnalystLocation: Charles Center Plaza, Baltimore, Maryland-21203Duration: 12+ MonthsPosition Overview:We are seeking a skilled Marketing Research Analyst to provide critical research support across various departments. The ideal candidate will focus on projects related to customer segmentation, advertising optimization, branding initiatives, and customer satisfaction studies. You will utilize data insights to drive key strategic business decisions and enhance organizational performance.Key Responsibilities:Design and execute comprehensive research plans, including methodology and timelines.Develop discussion guides, screeners, and facilitate focus group research.Maintain monthly updates to the Research Repository, consolidating survey results.Engage in questionnaire design and programming to ensure effective data collection.Conduct in-depth data analysis, synthesizing key insights and learnings.Communicate findings and strategic insights to provide actionable business recommendations.Qualifications:A minimum of 3 years of experience in marketing research or a related field.Education:Bachelor’s Degree in Marketing, Business, or a related discipline.

Join our dynamic team at Latitude Inc. as a Desktop and Network Support Specialist, where you will play a crucial role in enhancing our internal information systems. Your primary responsibilities will include the installation, maintenance, and upgrading of our network infrastructure, end-user workstations, servers, and business system applications. This position requires a proactive approach to troubleshooting and resolving technical issues to ensure seamless operations within our organization.

CGS Federal is in search of a skilled Litigation Systems Analyst to enhance our technical support for a prominent Federal agency's litigation initiatives. As part of our team, you will engage in innovative problem-solving using state-of-the-art technology to address the government’s most pressing challenges.We value creativity, collaboration, and a proactive approach to anticipating the needs of our clients. At CGS, you will find a supportive environment that fosters professional development through various learning opportunities.Key Responsibilities:- Collaborate with Government personnel and project leads, capturing vital system and project requirements based on insights from the Contracting Officer Representative (COR), Case Managers, and litigation staff.- Architect comprehensive systems that align with defined requirements, detailing functional specifications, programming guidelines, data validation, and conversion processes through discussions with stakeholders.- Convert functional specifications into actionable systems designs for software development, including rigorous testing with sample data.- Present findings and recommendations through formal reports and presentations.- Create essential systems documentation as required by task orders.- Engage with Government and Contractor teams to clarify task objectives, address challenges, and propose enhancements.- Provide technical direction and mentorship to junior staff.- Lead projects as a technical supervisor when necessary.- Report progress to Government representatives and internal supervisors.- Deliver user and technical training for developed systems.

Join usm2 as an ETL Tier 3 Specialist, where you will be at the forefront of transforming data into actionable insights. In this role, you will leverage your expertise to design, develop, and optimize ETL processes that are critical to our data-driven decision-making. You will collaborate with cross-functional teams to ensure data integrity, performance, and quality.

IT Litigation Support TechnicianEmployment Type: Full TimeDepartment: Information TechnologyJoin Contact Government Services (CGS), a dynamic and innovative company, as we seek a dedicated IT Litigation Support Technician to provide vital technical and analytical assistance to the United States Attorney's Office. In this pivotal role, you will coordinate litigation support services, ensuring that our technology solutions meet the needs of our clients effectively.At CGS, we pride ourselves on bringing together skilled and motivated professionals to tackle the government's most pressing challenges using state-of-the-art technology solutions. Our culture fosters collaboration and professional growth, with numerous opportunities for learning and advancement.Key Responsibilities:- Coordinate litigation support services, including trial preparation and presentation, collaborating with the designated Litigation Support Coordinator.- Administer litigation support systems, performing testing, quality assurance, configuration, installation, and maintenance of resources for data, voice, and video transmission.- Ensure systems are available, functional, and secure, maintaining the integrity and efficiency of the litigation support environment.- Install and configure new litigation support hardware and software while resolving any interface and interoperability issues.- Oversee and manage the inventory of litigation support equipment.- Implement security measures to protect the confidentiality, integrity, and availability of systems and data.- Develop and enforce policies to ensure reliability and accessibility of litigation support systems.

StepStone seeks a Junior Analyst to join its Venture Capital team in Baltimore. This entry-level role provides support across research, analysis, and due diligence for new investment opportunities. Key responsibilities Assist the team in evaluating potential venture capital investments Conduct market research to inform investment decisions Perform financial analysis on target companies Who will thrive in this role This position is designed for recent graduates or early-career professionals with an interest in investment analysis and venture capital. Those looking to develop skills in finance and research will find meaningful learning opportunities.

Axon seeks a Senior Compensation Analyst who will relocate to Boston to help shape compensation strategies aligned with the company’s mission to protect life. This role focuses on analyzing pay practices and supporting fair, competitive compensation programs. Key responsibilities Conduct market research to benchmark compensation data against industry standards Analyze both internal and external compensation information Advise management on compensation policies, programs, and practices Support efforts to maintain pay structures that are competitive and equitable Role impact The Senior Compensation Analyst will help Axon maintain transparent and fair compensation practices. This work supports the company’s commitment to competitive and equitable pay for all employees.

Join our dynamic team at Mindlance as a Business Analyst, where you will play a pivotal role in driving business improvements and strategic initiatives. Your analytical skills will help us identify trends, analyze data, and make informed decisions that enhance our operational effectiveness.