Tier 3 System Analyst

Join us at usm2 as a Tier 3 System Analyst. In this pivotal role, you will be responsible for providing advanced technical support, analyzing system requirements, and ensuring optimal performance of systems and applications. Your expertise will play a crucial role in troubleshooting complex issues, implementing solutions, and collaborating with cross-functio…

Join usm2 as a Senior Systems Administrator Tier 3, where you will play a crucial role in managing and optimizing our IT infrastructure. Your expertise will ensure the reliability and performance of our systems, supporting our dynamic team with innovative solutions.

Join us at usm2 as a Help Desk Analyst Tier 1, where you will be the first point of contact for our clients seeking technical assistance. You will play a crucial role in troubleshooting issues, guiding users through solutions, and ensuring a smooth operational workflow. If you are passionate about providing exceptional customer service and possess strong problem-solving skills, we want to hear from you!

CGS Federal is in search of a skilled Litigation Systems Analyst to enhance our technical support for a prominent Federal agency's litigation initiatives. As part of our team, you will engage in innovative problem-solving using state-of-the-art technology to address the government’s most pressing challenges.We value creativity, collaboration, and a proactive approach to anticipating the needs of our clients. At CGS, you will find a supportive environment that fosters professional development through various learning opportunities.Key Responsibilities:- Collaborate with Government personnel and project leads, capturing vital system and project requirements based on insights from the Contracting Officer Representative (COR), Case Managers, and litigation staff.- Architect comprehensive systems that align with defined requirements, detailing functional specifications, programming guidelines, data validation, and conversion processes through discussions with stakeholders.- Convert functional specifications into actionable systems designs for software development, including rigorous testing with sample data.- Present findings and recommendations through formal reports and presentations.- Create essential systems documentation as required by task orders.- Engage with Government and Contractor teams to clarify task objectives, address challenges, and propose enhancements.- Provide technical direction and mentorship to junior staff.- Lead projects as a technical supervisor when necessary.- Report progress to Government representatives and internal supervisors.- Deliver user and technical training for developed systems.

Join usm2 as a Senior Solaris Administrator Tier 5, where you will play a vital role in maintaining and enhancing our Solaris environments. You will leverage your expertise in systems administration to ensure the stability and performance of our infrastructure.

Join CGS Federal as a Senior Systems Analyst and play a pivotal role in supporting a comprehensive technical initiative for a prominent Federal agency.At CGS, we unite driven, skilled, and innovative individuals to tackle the government's most pressing challenges using advanced technology. We seek candidates passionate about contributing to governmental progress, who thrive in collaborative environments, and can proactively identify the needs of others.We pride ourselves on fostering a supportive workplace where our team members can grow professionally through various learning opportunities.Key Responsibilities:- Develop, manage, and document workflow processes to identify, archive, and delete materials in accordance with destruction policies and NARA guidelines.- Collaborate with Contractor IT Manager, Systems Manager, and Lead Project Manager.- Consult with the COR, Government Case Managers, and trial attorneys regarding system requirements and IT solutions.- Gather information to define system and project requirements, and design systems accordingly.- Conduct program validations and testing for smaller projects as needed.- Perform systems evaluations and present findings in formal reports and presentations.- Engage with COR to manage task orders, work schedules, personnel assignments, and project progress.- Supervise personnel on task orders to ensure compliance with work standards and technical requirements.- Ensure timely delivery and quality control of project outputs.- Prepare technical documentation for systems.- Operate according to the configuration management plan and oversee technical task aspects.- Organize and deliver user training sessions on developed systems, including preparation of training materials.Qualifications:- Extensive experience with Relativity and related technologies.

Join usm2 as an ETL Tier 3 Specialist, where you will be at the forefront of transforming data into actionable insights. In this role, you will leverage your expertise to design, develop, and optimize ETL processes that are critical to our data-driven decision-making. You will collaborate with cross-functional teams to ensure data integrity, performance, and quality.

SQL Database Administrator / Systems AnalystEmployment Type: Full Time, Mid-levelDepartment: Information Technology CGS Federal is on the lookout for a SQL Database Administrator / Systems Analyst to become an integral part of our dedicated team, providing comprehensive technical support for a prominent federal agency.At CGS, we unite motivated and skilled professionals to tackle some of the most pressing challenges faced by the government, utilizing state-of-the-art technology. We value candidates who are eager to drive government innovation, cherish collaboration, and possess the foresight to meet the needs of others.We pride ourselves on creating a supportive environment for our employees and fostering professional growth through diverse learning opportunities. Key Skills and Attributes for Success:-Expertise in processing Electronic Stored Information (ESI) across various systems, involving hands-on file manipulation and conversion tasks.-Ability to devise and execute upgrade action plans for new litigation support tools within existing environments by actively participating in Change Control Board Meetings.-Leading user acceptance tests and validating the deployment of new software upgrades; integrating legal systems to enhance efficiencies through script creation, advanced queries, and the introduction of automated workflows.-Assisting in the management of database organization, standards, controls, and procedures.-Providing technical consulting for the definition, design, and creation of database environments.-Maintaining documentation and developing comprehensive database dictionaries.

Discovery Business and System AnalystEmployment Type: Full-Time, Executive-LevelDepartment: Legal Join CGS Federal as a committed Discovery Business and System Analyst within our dynamic Legal Department. Your expertise will be essential in managing legal accounts and enhancing our operational capabilities.We pride ourselves on bringing together talented and innovative professionals to address the government’s most pressing challenges through state-of-the-art technology. At CGS, we foster an environment of collaboration, encourage professional development, and support our team members in achieving their career goals.In this role, you will:- Document and optimize both new and existing business processes to improve training and analysis.- Analyze operational business requirements, identifying gaps and opportunities for enhancing workforce efficiency.- Maintain a comprehensive requirements database to track how business needs are addressed.

Join Our Team as a Senior Discovery Business and System AnalystEmployment Type: Full-Time, Executive-LevelDepartment: Legal At CGS, we are actively seeking a proactive and analytical Senior Discovery Business and System Analyst to enhance our legal accounts. In this pivotal role, you will support various dimensions of the company’s portfolio, driving innovation and efficiency.We pride ourselves on bringing together motivated, skilled, and creative professionals who are committed to solving complex governmental challenges through innovative technology. We are looking for candidates who are eager to contribute to government innovation and thrive in a collaborative environment. At CGS, you will find a supportive atmosphere that fosters professional growth through diverse learning opportunities.Skills and Attributes for Success:- Document and manage new and existing business processes to facilitate training and redesign.- Conduct comprehensive analyses of both existing and new business processes, identifying opportunities for enhancing workforce efficiency.- Perform detailed assessments of operational business needs and execute gap analyses for necessary modifications to current processes.- Develop and maintain a requirements database that accurately tracks how each business requirement is being met.

We are seeking a talented and experienced Senior Business System Analyst to join our dynamic team. This position is exclusively open to GC (Green Card) citizens. In this role, you will leverage your analytical skills to enhance business processes and systems. Your expertise will be crucial in driving projects from conception through implementation, ensuring alignment with business objectives.

Become a Valued Member of Our Team!At DSI Systems, we take pride in over 40 years of experience in sales enablement and tailored business solutions, delivering exceptional value and results for our clients and partners. We are actively seeking enthusiastic individuals who are ready to make a significant impact in the fields of sales and customer service. Join us in an exciting and rewarding work environment where you can grow and thrive.Position OverviewThe Retail Support Specialist (RSS) plays a crucial role in providing exceptional frontline support to AT&T customers within high-traffic national retail settings. In this dynamic position, you will directly engage with customers and retail partners to address various account, billing, device, and service inquiries, often under fast-paced and high-volume conditions. To succeed in this role, you must possess excellent communication skills, emotional resilience, comfort with technology, and the ability to maintain professionalism and accuracy amid a bustling retail atmosphere. Key Responsibilities: Customer SupportDeliver friendly, professional, and solution-oriented support to AT&T customers within national retail locations.Address inquiries related to billing, account updates, plan modifications, device assistance, and service challenges.Troubleshoot and resolve issues with wireless devices, network connectivity, and feature functionalities.Operate effectively in high-volume retail environments while maintaining focus, professionalism, and quality service during peak hours and escalated situations. Retail Partner SupportServe as the AT&T subject-matter expert for retail employees and third-party labor partners.Act as the primary AT&T representative for these partners, providing in-store support for retail escalations.Proactively collaborate with store leadership to address customer issues, enhancing partnership alignment and ensuring a superior customer experience.Work Environment & Schedule ExpectationsThis position is based in a retail environment requiring standing, walking, and engaging with customers on the sales floor for up to 8 hours daily.Flexibility to work evenings, weekends, and holidays based on business needs is essential.Comfortable functioning in a busy, customer-focused environment with frequent interaction and problem-solving requirements.Operational ExcellenceEfficiently navigate multiple systems simultaneously while actively engaging with customers.Thoroughly document all customer interactions.Comply with company policies, adherence to compliance standards, and maintain privacy protocols.Achieve or surpass performance metrics, including quality, efficiency, and customer satisfaction ratings.Implement and uphold approved planograms for mobile devices and signage.Manage inventory and assist with stock organization.

Join CGS Federal as a Senior Systems AdministratorEmployment Type: Full Time, Senior-levelDepartment: Legal/ITCGS Federal is on the lookout for a proactive and skilled Senior Systems Administrator to enhance our technical support efforts for a prominent Federal agency. This role is pivotal in managing and optimizing our technical initiatives.At CGS, we unite talented and innovative professionals to tackle some of the most complex challenges faced by government entities through advanced technology solutions. We are committed to fostering an environment of collaboration, growth, and support where our employees can thrive and drive government innovation.Key Responsibilities:- Oversee the archiving processes of Relativity databases, developing and documenting workflows to identify, archive, and delete materials in alignment with established policies and NARA guidelines.- Report directly to the Contractor IT Manager or relevant Project Manager.- Collaborate with COR, Government Case Managers, and trial attorneys to assess system requirements and propose technical strategies that meet IT needs.- Analyze consultations to define system and project requirements, designing comprehensive systems accordingly.- Conduct full technical support activities on smaller projects, which may include program validation and system testing.- Perform thorough systems evaluations and present findings with formal reports and oral presentations.- Coordinate with COR on task orders, workload scheduling, personnel assignments, and project progress reporting.- Supervise team members assigned to task orders, ensuring adherence to established work standards and technical designs.

IT Systems ArchitectEmployment Type: Full Time, Mid-levelDepartment: Information TechnologyAs the IT Systems Architect at CGS Federal, you will play a pivotal role in leading diverse teams of developers, subject matter experts, and stakeholders. Your primary responsibility will be to transform business requirements, process workflows, and use cases into comprehensive application solutions. You will leverage an enterprise-level vision to mentor and empower application development teams. As a PEGA architect, you will assist in the development and review of technical deliverables, establish standards, and design reusable components. Your expertise will also guide project planning, including timeline development and resource allocation.At CGS, we unite motivated and innovative individuals to tackle the most pressing challenges faced by government entities using cutting-edge technology. We seek candidates who are passionate about contributing to government innovation, value collaborative efforts, and have the foresight to anticipate the needs of others. We pride ourselves on fostering a supportive environment that encourages professional growth through various learning opportunities.Key Skills and Attributes:- Act as the liaison between the Lead Business Architect and ITO PEGA teams, effectively translating technical concepts for non-technical team members.- Collaborate closely with Business Product Owners and Stakeholders, as well as Lead Business Analysts, to transform business requirements into application functionalities.- Engage in Agile software development sprints and participate in sprint planning activities.- Define solution acceptance criteria and support the software testing process.- Produce software release notes and maintain comprehensive product documentation.- Mentor Software Development team members as necessary.- Provide support to customer success teams and capture functional software requirements, translating them into user stories.Qualifications:- Bachelor’s Degree in Computer Science or a related field.- A minimum of 4 years of experience with PEGA Smart BPM.

Job Title: Marketing Research AnalystLocation: Charles Center Plaza, Baltimore, Maryland-21203Duration: 12+ MonthsPosition Overview:We are seeking a skilled Marketing Research Analyst to provide critical research support across various departments. The ideal candidate will focus on projects related to customer segmentation, advertising optimization, branding initiatives, and customer satisfaction studies. You will utilize data insights to drive key strategic business decisions and enhance organizational performance.Key Responsibilities:Design and execute comprehensive research plans, including methodology and timelines.Develop discussion guides, screeners, and facilitate focus group research.Maintain monthly updates to the Research Repository, consolidating survey results.Engage in questionnaire design and programming to ensure effective data collection.Conduct in-depth data analysis, synthesizing key insights and learnings.Communicate findings and strategic insights to provide actionable business recommendations.Qualifications:A minimum of 3 years of experience in marketing research or a related field.Education:Bachelor’s Degree in Marketing, Business, or a related discipline.

Cloud Systems ArchitectEmployment Type: Full-Time, Mid-levelDepartment: Information Technology We are on the lookout for a skilled Cloud Systems Architect to join our dynamic team at CGS Federal. This role involves engineering and supporting cloud infrastructures across public, private, and hybrid environments. The ideal candidate will have extensive experience with cloud service providers, particularly Amazon Web Services (AWS) and Microsoft Azure.At CGS Federal, we unite motivated and innovative individuals to tackle the government's most challenging technology problems. Our mission is to drive government innovation, and we value collaboration and forward-thinking. We provide an empowering work environment that encourages professional development through various learning opportunities.Key Responsibilities:- Stay up-to-date with the latest cloud technology advancements and act as a trusted advisor on the implementation of effective cloud management strategies. Utilize cloud computing benefits like unlimited scalability and cost-efficiency.- Collaborate with the IT Security team to ensure the security of cloud systems and data protection protocols.- Engineer applications and systems that connect to cloud resources, ensuring seamless integration.- Design and define system architecture for both new and existing complex computing systems.- Specify system requirements, input/output processes, and parameters to ensure compatibility and security.- Oversee subsystem design and total system integration while identifying and resolving support deficiencies.- Recommend and implement corrective actions as necessary.- Provide technical guidance to database administrators and software developers when needed.

Join usm2 as a Helpdesk Analyst, where you will be the first point of contact for our customers, providing top-notch technical support and assistance. Your role will involve troubleshooting hardware and software issues, guiding users through step-by-step solutions, and ensuring the smooth operation of our IT systems.

StepStone seeks a Junior Analyst to join its Venture Capital team in Baltimore. This entry-level role provides support across research, analysis, and due diligence for new investment opportunities. Key responsibilities Assist the team in evaluating potential venture capital investments Conduct market research to inform investment decisions Perform financial analysis on target companies Who will thrive in this role This position is designed for recent graduates or early-career professionals with an interest in investment analysis and venture capital. Those looking to develop skills in finance and research will find meaningful learning opportunities.

Axon seeks a Senior Compensation Analyst who will relocate to Boston to help shape compensation strategies aligned with the company’s mission to protect life. This role focuses on analyzing pay practices and supporting fair, competitive compensation programs. Key responsibilities Conduct market research to benchmark compensation data against industry standards Analyze both internal and external compensation information Advise management on compensation policies, programs, and practices Support efforts to maintain pay structures that are competitive and equitable Role impact The Senior Compensation Analyst will help Axon maintain transparent and fair compensation practices. This work supports the company’s commitment to competitive and equitable pay for all employees.

Join our dynamic team at Mindlance as a Business Analyst, where you will play a pivotal role in driving business improvements and strategic initiatives. Your analytical skills will help us identify trends, analyze data, and make informed decisions that enhance our operational effectiveness.