Customer Success Advocate Team Lead

What is Contentstack?Contentstack is dedicated to providing unparalleled digital experiences through a combination of innovative content management, customer data insights, personalization, and advanced AI technology. Our platform empowers renowned brands like AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi, and Walmart to stand out in today's competitive…

Contentstack is a platform that brings together content management, customer data, personalization, and AI to help brands deliver digital experiences. Companies like AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi, and Walmart rely on Contentstack to grow and compete. The company supports global communities through initiatives such as Contentstack Cares, Pledge 1%, and Girls Who Code. Equity and integrity shape the culture at Contentstack. The globally distributed team works toward a mission of helping organizations tell their stories and connect with audiences. Employees, partners, and customers are all part of this vision. Innovation is encouraged, and ethical standards are high. Role overview This entry-level Customer Success Advocate - I position is remote and based in Bangalore. The role focuses on supporting a growing customer base using a one-to-many, scaled engagement approach. It offers a foundation in Customer Success for those interested in technology, data, and customer relationships within SaaS. What you will do Manage a portfolio of long-tail customers, keeping them engaged and informed throughout their journey Use proactive communication to support customers and maintain accurate customer data Identify opportunities for customer retention and growth Collaborate with Customer Success, Technical Support, and other teams to ensure customers receive timely assistance Who thrives in this role People who pay close attention to detail Those curious about SaaS products Individuals who enjoy building relationships and working with different teams Learn more about Contentstack at www.contentstack.com.

About Us: Paytm is a pioneering financial services company in India, dedicated to providing comprehensive payment and financial solutions for consumers, offline merchants, and online platforms. Our mission is to integrate half a billion Indians into the mainstream economy through innovative payments, commerce, banking, investments, and financial services. Founded by Vijay Shekhar Sharma, One97 Communications Limited is the parent company behind the Paytm brand.About the Role:As a Team Lead within the Open Network Digital Commerce (ONDC) division, you will take charge of the Order Fulfillment and IGM processes of the Pai Pai Seller app. Your key responsibilities will include monitoring orders, coordinating with sellers, reallocating logistics as needed, and ensuring the quality of order fulfilment. Additionally, you will assess seller and logistics performance, generate order cancellation reports, and perform root cause analysis (RCA).Expectations/Requirements:The ideal candidate will possess 2-4 years of experience in a Customer Success role focused on hyperlocal deliveries, encompassing sectors such as food, grocery, and pharmacy. A strong ability to plan and implement improvements in operational metrics, including Fill Rate and TAT Breach, is essential. You will collaborate closely with Product and Technical teams to identify operational gaps and take ownership of resolving process pain points by observing on-ground operations and developing corrective action plans.Skills for Success:• Excellent stakeholder coordination skills.• Strong understanding of technology and customer experience.• A proactive approach to experimentation and continuous improvement.• Proficiency in CRM systems, effective communication skills, and a solid command of MS Excel are required.

As a Customer Success Manager at Netradyne, you will play a pivotal role in ensuring our clients derive maximum value from our innovative technology solutions. You will lead a team dedicated to building strong relationships with customers, understanding their needs, and driving customer satisfaction. Your expertise will be crucial in guiding clients through product adoption and providing technical support.

Role overview The Developer Relations Advocate at UiPath in Bangalore serves as a bridge between the company’s technology and the developer community. This position centers on building relationships with developers, supporting their work, and making sure their perspectives reach internal teams at UiPath. What you will do Connect with developers to learn about their needs and challenges Offer prompt support and helpful guidance to members of the community Represent developer interests within UiPath by sharing their feedback Requirements Genuine interest in technology and developer tools Ability to communicate clearly and effectively Comfort working with both technical and non-technical colleagues

Why project44? At project44, we are committed to innovation and excellence. We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world. With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. Headquartered in Chicago, IL, with a second HQ in Bengaluru, India, we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose.

Team LeadAs a Team Lead in our Digital Engineering department, you will be responsible for guiding and mentoring a dynamic team of engineers. You will lead projects, ensuring quality and efficiency, while fostering an innovative environment that encourages collaboration and growth. Your leadership will drive the success of our engineering initiatives and contribute to the overall objectives of our organization.

For over two decades, Smartsheet has empowered individuals and teams to achieve remarkable results. Our innovative work management tools and scalable solutions enable teams to automate repetitive tasks, gain insights, and work smarter. We are committed to creating a collaborative environment that fosters creativity and drives meaningful work. When challenges meet purpose and passion translates into progress, that’s the magic we strive for every day.Smartsheet is seeking a Technical Support Team Lead to join our dynamic Technical Support organization. In this pivotal role, you will serve as a subject matter expert within our feature-specific support teams. You will engage with a wide range of technical customer inquiries, collaborate closely with our Engineering partners to manage escalations, drive enhancements in case resolution and quality assurance, and provide mentorship to the technical team. You will also play a key role in training and hiring processes and ensure that the voice of Support and our customers is integrated into product development.The ideal candidate will be dedicated to improving both customer and support agent experiences. Strong multitasking abilities, exceptional troubleshooting skills, comfort in ambiguous situations, and a confident demeanor are essential for success in this role. This individual will possess a blend of technical, analytical, and collaborative skills, partnering effectively with a distributed team across various functions and regions. A proven track record of driving change to empower support teams and a passion for the growth and success of Smartsheet’s customers will set you apart.At Smartsheet Support, we pride ourselves on providing empathetic and expert assistance. We are the first line of defense for our customers, addressing issues, sharing best practices, and advocating for users. Our specialized teams are aligned with various domains of knowledge, ensuring efficient and effective customer resolutions.You will report to a Support Manager. This is an in-office position.

Netradyne builds AI-powered fleet safety solutions that help businesses improve driver behavior, reduce risks, and boost operational efficiency. By applying advanced computer vision and edge computing, the company aims to transform transportation safety. After years of rapid growth, Netradyne continues to expand its team in support of ongoing industry momentum. Role overview This Senior Customer Success Specialist position is based in Bengaluru with a hybrid work arrangement. The role primarily supports customers during Pacific Standard Time (PST) hours. The focus is on driving customer engagement, increasing retention, and supporting scalable growth. Experience with customer success frameworks and scalable models is important, as is a track record of driving revenue through proactive customer interactions, upselling, and cross-selling. What you will do Revenue growth and expansion: Identify and pursue opportunities for upselling and cross-selling. Collaborate with sales to improve Net Revenue Retention (NRR). Retention and churn mitigation: Analyze customer data to spot risks early, address challenges, and support renewals. Tech-touch and scaled engagement: Manage a large customer portfolio using automated and one-to-many engagement approaches to deliver consistent value. Customer experience: Build strong relationships and monitor Customer Experience Scores (CES) to ensure satisfaction. Strategic account management: Work with cross-functional teams to guide customers from onboarding through renewal and expansion. Data-driven decisions: Use customer health metrics to refine engagement strategies and improve satisfaction. Key metrics for success Net Revenue Retention (NRR) and Expansion Revenue Customer Retention and Churn Rate Customer Experience Score (CES) Role details Location: Bengaluru (hybrid) Work hours: PST timezone Experience: 2-4 years

Join Stripe as a Team Lead specializing in KYC (Know Your Customer) and KYB (Know Your Business) operations. In this pivotal role, you will oversee a dedicated team, driving excellence and compliance within our onboarding processes. Your leadership will be vital in ensuring that our clients meet regulatory standards while also enhancing their experience with our services.

Join Smiths Group as a Team Lead in the Business Transformation department. In this pivotal role, you will spearhead initiatives that drive operational excellence and innovative changes within the organization.

For over two decades, Smartsheet has been at the forefront of empowering individuals and teams to achieve remarkable outcomes. Our innovative work management tools and scalable solutions enable seamless operations, automating mundane tasks while uncovering valuable insights. We cultivate an environment that inspires big thinking, proactive action, and the realization of impactful work. Here, the intersection of challenge and purpose creates a transformative experience that fuels our daily mission.We are seeking a dynamic Technical Support Team Lead to join our Technical Support division. In this pivotal role, you will serve as a subject matter expert within our specialized support pods, addressing a diverse range of technical customer inquiries. You will collaborate closely with our Engineering teams to manage escalations, enhance case handling processes, and maintain quality assurance. Mentorship and guidance for the technical support team will also be part of your responsibilities, alongside contributing to training and recruitment efforts. You will represent the voice of Support and Customers in product development discussions.The ideal candidate will prioritize customer and support agent experiences, demonstrating exceptional multitasking abilities, troubleshooting expertise, and the confidence to thrive in ambiguous situations. A successful candidate will balance technical, analytical, and collaborative skills while working with a distributed team across various functions and geographical locations. A proven track record in driving meaningful change to enhance support operations and a passion for the success of Smartsheet’s customers are essential for this role.At Smartsheet Support, we are committed to empowering our users through expert engagement, serving as the primary point of contact for issue resolution, sharing best practices, and advocating for our customers. Our teams specialize in distinct knowledge domains, ensuring effective and timely customer resolutions.This is an in-office position reporting to a Support Manager.

Veeam Software supports more than 550,000 customers worldwide with a focus on data resilience and security posture management. With headquarters in Seattle and teams across over 30 countries, Veeam helps organizations secure their data and AI by integrating identity, data, security, and AI risk management. The Bangalore office plays a key role in this global mission, working with some of the most recognized brands. Role overview The Senior Customer Success Engineer acts as the main technical contact for enterprise clients using the Veeam Data Platform. The position centers on building long-term customer relationships and ensuring organizations reach their business objectives through effective use of Veeam solutions. This role blends technical problem-solving, project management, and relationship-building to deliver measurable outcomes for customers. What you will do Configure accounts, tailor backup policies, and implement storage solutions for enterprise customers. Lead onboarding, orient stakeholders, and guide users through administrative portals and support resources. Assess customer environments for migration opportunities and usage trends, and conduct planning sessions to align product use with business goals. Develop protection plans and recommend software products and architectures within the Veeam Data Platform. Run recovery simulations and use the Veeam Data Resilience Maturity Model (DRMM) to monitor and report on resilience, including quarterly reports. Track potential churn risks, define mitigation strategies, and collaborate with renewal teams using technical insights. Build business cases, calculate total cost of ownership (TCO), and present value propositions for expanding accounts. Schedule regular reviews with stakeholders and engage with CISO/CIOs to provide updates on risks, progress, and opportunities. Support marketing-led campaigns to drive product adoption and expansion. Manage 5 to 50 enterprise accounts, focusing on annual recurring revenue (ARR) and growth under a long-term account management model. Location This role is based in Bangalore, India.

Remote Work Opportunity at JumpCloudAbout JumpCloudJumpCloud® offers a comprehensive open directory platform that empowers organizations to manage identities, devices, and access in a secure and efficient manner. Our platform enables IT teams and Managed Service Providers (MSPs) to facilitate secure remote work for users while streamlining management for Windows, Apple, Linux, and Android devices—all from a unified interface. JumpCloud® is the solution for simplifying IT operations.Key Responsibilities:We are looking for a Senior Customer Success Manager based in India to manage a portfolio valued at over $3M, comprised of U.S. commercial sector clients. This role is fully remote but requires alignment with U.S. business hours.In this pivotal position, you will collaborate closely with sales, support, product, and engineering teams to ensure a premier customer experience. You will work alongside implementation services to facilitate seamless customer onboarding, engaging stakeholders to meet key IT objectives promptly. As a trusted advisor, your role will focus on promoting product adoption, enhancing customer health, and recognizing growth opportunities that align with client goals. You will be the primary advocate for our customers, ensuring their needs are prioritized, issues are resolved efficiently, and they are informed of relevant product updates that affect their operations.

Join Anaplan, where innovation meets optimization! Our dedicated team is committed to transforming business decision-making through our state-of-the-art AI-enhanced scenario planning and analysis platform. We empower our customers to stay ahead of the competition and excel in their respective markets.At Anaplan, we foster a culture rooted in customer success and a commitment to our Winning Culture. Our impressive clientele includes industry leaders such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, showcasing the trust over 2,400 global enterprises place in our exceptional platform.Our Winning Culture fuels our teams of innovators. We value diverse thoughts and ideas, encourage leadership at all levels, strive for ambitious goals, and celebrate our victories—both large and small.With principles that are strategy-led, values-based, and disciplined in execution, you will find inspiration, connection, personal development, and rewards at Anaplan. Bring your unique self, and together, let’s shape what’s next!The Role:Anaplan seeks a highly motivated and dynamic Senior Customer Success Business Partner (CSBP) to join our Customer Success team in Bangalore, India.This role transcends traditional customer success, positioning you as a strategic advisor and transformation partner. You will assist our enterprise customers in leveraging Anaplan’s platform and AI capabilities to drive significant business outcomes.Your Responsibilities at Anaplan:As a Senior CSBP, you will manage a portfolio of enterprise customers, focusing on maximizing their ROI on the Anaplan platform. You will oversee the entire customer lifecycle—onboarding, implementation, adoption, renewals, and expansion—through a value-driven selling approach.Strategic Partnership & Executive EngagementDevelop and maintain relationships with C-suite executives (CFO, CIO, CHRO, CDO) and senior stakeholders, positioning yourself as a trusted advisor while aligning on strategic priorities, value realization, AI transformation, and long-term investment decisions.Facilitate outcome-oriented Executive Business Reviews (EBRs), delivering compelling narratives that connect Anaplan's capabilities to the customer’s strategic initiatives while articulating business value to influence renewal, expansion, and investment choices.Guide customers in establishing a...

Datadog seeks a Customer Success Manager for Key Accounts based in Bangalore, India. This position centers on supporting clients as they work toward their goals using Datadog’s platform. Building strong relationships with important stakeholders and understanding their business priorities are central to this role. Key responsibilities Engage directly with stakeholders from key accounts to learn about their objectives and challenges Provide guidance on how to use Datadog’s platform to address client needs Promote adoption of Datadog products and help clients achieve ongoing value from their investment Role focus The Customer Success Manager will act as a trusted advisor, ensuring clients gain the most benefit from Datadog’s solutions. Success in this role depends on proactive communication and a strong understanding of each client’s priorities.

Join our dynamic team as a Cloud Architect & Team Lead at Bosch Group in Bangalore, where you will lead innovative cloud solutions. You will be responsible for designing and implementing cloud architecture, overseeing technical teams, and ensuring top-notch service delivery. This is a fantastic opportunity to leverage your expertise in cloud technologies while leading a talented group of professionals.

Join H&M Group as a Team Lead in Accounts Payable, where you will lead a dynamic team dedicated to maintaining financial accuracy and efficiency. In this pivotal role, you will oversee accounts payable operations, ensuring timely processing of invoices and payments.As a leader, you will mentor and develop your team, fostering a collaborative and high-performance culture. You will also be responsible for implementing best practices and streamlining processes to enhance operational efficiency.

About PaybooksAt Paybooks, we are dedicated to transforming Human Capital Management (HCM) and payroll processes into simple and enjoyable experiences for businesses. Since our inception in 2012, we have empowered over 3,000 enterprises across India by streamlining their payroll operations, ensuring compliance with regulations, and enhancing employee satisfaction. As a proud member of the TransPerfect family, the largest provider of language and technology solutions globally, we have a presence in more than 100 cities worldwide.About the TeamOur ambition is to develop a global HCM platform enhanced with a suite of AI applications that redefines talent management. To achieve this vision, we are assembling a dynamic and motivated team characterized by curiosity, expertise, and resilience to innovate this space!Position Overview:We are looking for detail-oriented and customer-centric professionals to join our team as a Payroll Team Lead.Key Responsibilities:Team Leadership & Supervision:Lead, mentor, and manage a team of payroll processors or specialists.Assign and monitor daily tasks to ensure payroll deadlines are met.Conduct performance evaluations and provide training opportunities for the team.Address escalated issues from team members or clients.Payroll Processing & Management:Oversee the complete payroll process for clients, ensuring accuracy and timeliness.Ensure compliance with all payroll-related laws, tax regulations, and internal policies.Review payroll reports for accuracy and resolve discrepancies.Coordinate payroll schedules, including processing timelines and distribution of paychecks.

Couchbase, the operational data platform for AI, empowers businesses to thrive by transforming data into actionable insights. Leading companies across various industries trust Couchbase for critical operational, analytical, mobile, and AI workloads. Designed to supplant outdated infrastructure and fragmented data services, Couchbase provides enterprises with a cohesive platform built for high performance, adaptability, and global scalability.With Couchbase, organizations can revolutionize customer experiences, unlock the vast potential of AI, and effortlessly extend applications from cloud to edge and beyond. Our AI-ready technology and collaborative enterprise partnership model simplify complexities and minimize total cost of ownership, allowing teams to remain agile, innovative, and secure.Couchbase believes that data should accelerate your success, serving as the foundation for groundbreaking achievements. Discover why Couchbase is the trusted partner for some of the world's largest organizations, helping them scale, innovate, and maintain resilience in an ever-evolving landscape. Join us on our journey by applying today!Customer Success SpecialistLocation: Remote, India Segment Focus: Commercial / Growth Accounts