Customer Success Manager

As a Customer Success Manager at Netradyne, you will play a pivotal role in ensuring our clients derive maximum value from our innovative technology solutions. You will lead a team dedicated to building strong relationships with customers, understanding their needs, and driving customer satisfaction. Your expertise will be crucial in guiding clients through …

Why project44? At project44, we are committed to innovation and excellence. We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world. With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. Headquartered in Chicago, IL, with a second HQ in Bengaluru, India, we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose.

Remote Work Opportunity at JumpCloudAbout JumpCloudJumpCloud® offers a comprehensive open directory platform that empowers organizations to manage identities, devices, and access in a secure and efficient manner. Our platform enables IT teams and Managed Service Providers (MSPs) to facilitate secure remote work for users while streamlining management for Windows, Apple, Linux, and Android devices—all from a unified interface. JumpCloud® is the solution for simplifying IT operations.Key Responsibilities:We are looking for a Senior Customer Success Manager based in India to manage a portfolio valued at over $3M, comprised of U.S. commercial sector clients. This role is fully remote but requires alignment with U.S. business hours.In this pivotal position, you will collaborate closely with sales, support, product, and engineering teams to ensure a premier customer experience. You will work alongside implementation services to facilitate seamless customer onboarding, engaging stakeholders to meet key IT objectives promptly. As a trusted advisor, your role will focus on promoting product adoption, enhancing customer health, and recognizing growth opportunities that align with client goals. You will be the primary advocate for our customers, ensuring their needs are prioritized, issues are resolved efficiently, and they are informed of relevant product updates that affect their operations.

Datadog seeks a Customer Success Manager for Key Accounts based in Bangalore, India. This position centers on supporting clients as they work toward their goals using Datadog’s platform. Building strong relationships with important stakeholders and understanding their business priorities are central to this role. Key responsibilities Engage directly with stakeholders from key accounts to learn about their objectives and challenges Provide guidance on how to use Datadog’s platform to address client needs Promote adoption of Datadog products and help clients achieve ongoing value from their investment Role focus The Customer Success Manager will act as a trusted advisor, ensuring clients gain the most benefit from Datadog’s solutions. Success in this role depends on proactive communication and a strong understanding of each client’s priorities.

Join Wrike as a Digital Customer Success Manager and be part of a dynamic team dedicated to empowering organizations with effective project management solutions. In this role, you will provide exceptional service to our customers, ensuring they achieve their desired outcomes while utilizing our platform. You'll engage with clients during the evening shift from 6:00 PM to 2:00 AM IST, addressing their inquiries and offering tailored support.

Contentstack is a platform that brings together content management, customer data, personalization, and AI to help brands deliver digital experiences. Companies like AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi, and Walmart rely on Contentstack to grow and compete. The company supports global communities through initiatives such as Contentstack Cares, Pledge 1%, and Girls Who Code. Equity and integrity shape the culture at Contentstack. The globally distributed team works toward a mission of helping organizations tell their stories and connect with audiences. Employees, partners, and customers are all part of this vision. Innovation is encouraged, and ethical standards are high. Role overview This entry-level Customer Success Advocate - I position is remote and based in Bangalore. The role focuses on supporting a growing customer base using a one-to-many, scaled engagement approach. It offers a foundation in Customer Success for those interested in technology, data, and customer relationships within SaaS. What you will do Manage a portfolio of long-tail customers, keeping them engaged and informed throughout their journey Use proactive communication to support customers and maintain accurate customer data Identify opportunities for customer retention and growth Collaborate with Customer Success, Technical Support, and other teams to ensure customers receive timely assistance Who thrives in this role People who pay close attention to detail Those curious about SaaS products Individuals who enjoy building relationships and working with different teams Learn more about Contentstack at www.contentstack.com.

The CompanyAt almabase, our mission is to make education accessible by empowering institutions to boost alumni contributions. Born from our founders’ personal experiences with limited scholarships, we are committed to transforming educational fundraising. Watch this TEDx talk from Kalyan to discover our journey.As a self-funded organization, we have emerged as a leader in the alumni software sector across the US. Our strategic alliance with Blackbaud positions us for substantial growth and market leadership (read more here and here).Our primary clientele consists of universities and high schools, where we collaborate closely with alumni relations and fundraising teams. Our core value proposition is straightforward: “Engage more alumni to increase financial contributions.” Currently, over 90% of our customers are based in the US, but we are expanding into the UK and Canada this year. Our dedicated team operates from both India and the US, with the India team located in Bangalore and the US team working remotely.We are eager to welcome two Customer Success Managers to join our team and partner with clients to navigate various use cases using the Almabase platform.Work Timing: Since most of our clients are in the US, you will be expected to work during US hours, specifically from 8 am to 5 pm EST.Work Location: All team members are required to work from our Bangalore office with a hybrid work policy, necessitating in-office presence for at least 2 to 3 days weekly.ResponsibilitiesKey Performance Indicators (KPIs) include onboarding (CSAT and time to first value), account retention, Customer Health metrics, revenue growth, product adoption, and building customer advocates. (Retention is a shared responsibility with the Account Manager, detailed further in the onboarding process.)You will be responsible for managing the full post-sales customer journey, from onboarding to adoption and beyond.

Netradyne builds AI-powered fleet safety solutions that help businesses improve driver behavior, reduce risks, and boost operational efficiency. By applying advanced computer vision and edge computing, the company aims to transform transportation safety. After years of rapid growth, Netradyne continues to expand its team in support of ongoing industry momentum. Role overview This Senior Customer Success Specialist position is based in Bengaluru with a hybrid work arrangement. The role primarily supports customers during Pacific Standard Time (PST) hours. The focus is on driving customer engagement, increasing retention, and supporting scalable growth. Experience with customer success frameworks and scalable models is important, as is a track record of driving revenue through proactive customer interactions, upselling, and cross-selling. What you will do Revenue growth and expansion: Identify and pursue opportunities for upselling and cross-selling. Collaborate with sales to improve Net Revenue Retention (NRR). Retention and churn mitigation: Analyze customer data to spot risks early, address challenges, and support renewals. Tech-touch and scaled engagement: Manage a large customer portfolio using automated and one-to-many engagement approaches to deliver consistent value. Customer experience: Build strong relationships and monitor Customer Experience Scores (CES) to ensure satisfaction. Strategic account management: Work with cross-functional teams to guide customers from onboarding through renewal and expansion. Data-driven decisions: Use customer health metrics to refine engagement strategies and improve satisfaction. Key metrics for success Net Revenue Retention (NRR) and Expansion Revenue Customer Retention and Churn Rate Customer Experience Score (CES) Role details Location: Bengaluru (hybrid) Work hours: PST timezone Experience: 2-4 years

Veeam Software supports more than 550,000 customers worldwide with a focus on data resilience and security posture management. With headquarters in Seattle and teams across over 30 countries, Veeam helps organizations secure their data and AI by integrating identity, data, security, and AI risk management. The Bangalore office plays a key role in this global mission, working with some of the most recognized brands. Role overview The Senior Customer Success Engineer acts as the main technical contact for enterprise clients using the Veeam Data Platform. The position centers on building long-term customer relationships and ensuring organizations reach their business objectives through effective use of Veeam solutions. This role blends technical problem-solving, project management, and relationship-building to deliver measurable outcomes for customers. What you will do Configure accounts, tailor backup policies, and implement storage solutions for enterprise customers. Lead onboarding, orient stakeholders, and guide users through administrative portals and support resources. Assess customer environments for migration opportunities and usage trends, and conduct planning sessions to align product use with business goals. Develop protection plans and recommend software products and architectures within the Veeam Data Platform. Run recovery simulations and use the Veeam Data Resilience Maturity Model (DRMM) to monitor and report on resilience, including quarterly reports. Track potential churn risks, define mitigation strategies, and collaborate with renewal teams using technical insights. Build business cases, calculate total cost of ownership (TCO), and present value propositions for expanding accounts. Schedule regular reviews with stakeholders and engage with CISO/CIOs to provide updates on risks, progress, and opportunities. Support marketing-led campaigns to drive product adoption and expansion. Manage 5 to 50 enterprise accounts, focusing on annual recurring revenue (ARR) and growth under a long-term account management model. Location This role is based in Bangalore, India.

Join Anaplan, where innovation meets optimization! Our dedicated team is committed to transforming business decision-making through our state-of-the-art AI-enhanced scenario planning and analysis platform. We empower our customers to stay ahead of the competition and excel in their respective markets.At Anaplan, we foster a culture rooted in customer success and a commitment to our Winning Culture. Our impressive clientele includes industry leaders such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, showcasing the trust over 2,400 global enterprises place in our exceptional platform.Our Winning Culture fuels our teams of innovators. We value diverse thoughts and ideas, encourage leadership at all levels, strive for ambitious goals, and celebrate our victories—both large and small.With principles that are strategy-led, values-based, and disciplined in execution, you will find inspiration, connection, personal development, and rewards at Anaplan. Bring your unique self, and together, let’s shape what’s next!The Role:Anaplan seeks a highly motivated and dynamic Senior Customer Success Business Partner (CSBP) to join our Customer Success team in Bangalore, India.This role transcends traditional customer success, positioning you as a strategic advisor and transformation partner. You will assist our enterprise customers in leveraging Anaplan’s platform and AI capabilities to drive significant business outcomes.Your Responsibilities at Anaplan:As a Senior CSBP, you will manage a portfolio of enterprise customers, focusing on maximizing their ROI on the Anaplan platform. You will oversee the entire customer lifecycle—onboarding, implementation, adoption, renewals, and expansion—through a value-driven selling approach.Strategic Partnership & Executive EngagementDevelop and maintain relationships with C-suite executives (CFO, CIO, CHRO, CDO) and senior stakeholders, positioning yourself as a trusted advisor while aligning on strategic priorities, value realization, AI transformation, and long-term investment decisions.Facilitate outcome-oriented Executive Business Reviews (EBRs), delivering compelling narratives that connect Anaplan's capabilities to the customer’s strategic initiatives while articulating business value to influence renewal, expansion, and investment choices.Guide customers in establishing a...

What is Contentstack?Contentstack is dedicated to providing unparalleled digital experiences through a combination of innovative content management, customer data insights, personalization, and advanced AI technology. Our platform empowers renowned brands like AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi, and Walmart to stand out in today's competitive digital landscape.Our commitment to exceptional customer service and community support is evident through initiatives like the Contentstack Cares program, proudly backing Pledge 1% and Girls Who Code.Discover more at www.contentstack.com.Who Are We?At Contentstack, we are a close-knit tribe rather than just colleagues. Our vision is to promote equity among our communities, employees, partners, and customers. We are globally diverse yet closely connected, and we continually challenge conventions. Our mission is to empower organizations to narrate their stories and engage with their audiences through captivating, modern experiences. We deeply value our customers and the communities we serve. #OneTeamOneDream. Join us on this journey!

Couchbase, the operational data platform for AI, empowers businesses to thrive by transforming data into actionable insights. Leading companies across various industries trust Couchbase for critical operational, analytical, mobile, and AI workloads. Designed to supplant outdated infrastructure and fragmented data services, Couchbase provides enterprises with a cohesive platform built for high performance, adaptability, and global scalability.With Couchbase, organizations can revolutionize customer experiences, unlock the vast potential of AI, and effortlessly extend applications from cloud to edge and beyond. Our AI-ready technology and collaborative enterprise partnership model simplify complexities and minimize total cost of ownership, allowing teams to remain agile, innovative, and secure.Couchbase believes that data should accelerate your success, serving as the foundation for groundbreaking achievements. Discover why Couchbase is the trusted partner for some of the world's largest organizations, helping them scale, innovate, and maintain resilience in an ever-evolving landscape. Join us on our journey by applying today!Customer Success SpecialistLocation: Remote, India Segment Focus: Commercial / Growth Accounts

HackerRank empowers organizations like NVIDIA, Amazon, and Microsoft to recruit and upskill the next generation of developers based on skills rather than educational pedigree. Our platform is trusted by over 2,500 of the most innovative companies in the world to cultivate robust engineering teams prepared for future challenges.In a world where software development now intertwines the capabilities of humans and AI, the definition of top-tier technical talent is evolving. We provide companies with superior methods to recognize and invest in next-generation skills.At HackerRank, we are deeply committed to the impact of our work and pay meticulous attention to detail, ensuring our customers achieve remarkable success with products they truly appreciate. Our team operates with a sense of urgency, believing that great results stem from maintaining high standards.About the RoleWe are looking for a Customer Account Manager who is genuinely dedicated to customer success and excited about guiding clients through each phase of their journey, fostering meaningful outcomes and enduring partnerships. This position is hybrid and based in Bengaluru.In this capacity, you will play a vital role in shaping HackerRank's vision of prioritizing 'skills over pedigree' in developer recruitment and career advancement. Your responsibilities will include maximizing the utilization of HackerRank within customer hiring processes. Working collaboratively with colleagues, you will enhance our strategic partnerships with clients and be accountable for renewal, expansion, and revenue growth.Key ResponsibilitiesDevelop and execute a Book of Business strategy that promotes adoption, engagement, measurable value, and growth.Create customized account strategies that assist customers in achieving their hiring and talent development objectives while ensuring retention and expansion.Serve as a strategic consultant by directing customer and internal teams, eliminating obstacles, and accelerating adoption.Foster relationships with executives and stakeholders to position HackerRank as an essential partner in workforce strategy.Proactively manage customer health through regular check-ins, Quarterly Business Reviews (QBRs), and success planning to guarantee smooth renewals and expansions.Maintain precise forecasts and pipeline visibility to align growth opportunities with customer requirements.QualificationsMinimum of 3 years of experience in sales with B2B SaaS organizations.Demonstrated resilience and persistence in navigating challenges, solving problems, and striving for significant outcomes.Customer-centric mindset with a strong curiosity to understand client goals, challenges, and industry trends.

Join us at Karat, the premier interviewing company globally.At Karat, we are revolutionizing the hiring landscape for organizations worldwide. We empower technical leaders from esteemed companies such as PayPal, Atlassian, and Citi to take charge of their hiring processes, enhance team dynamics, and remain competitive. Our offering includes live, expert-led interviews, analytics for maximum visibility, and a comprehensive dataset on interview performance.Become a pivotal member of our Sales teamOur Sales team is committed to furthering Karat's mission by cultivating impactful, long-lasting partnerships with software engineering and recruiting leaders globally.Your RoleAs the Director of Partner Success at Karat, you will be the strategic relationship manager for IT Service Providers in India involved in our Partner Talent Solution program. Collaborating closely with senior leaders in GCC and delivery centers, you will instill confidence in Karat's value proposition and drive improved talent outcomes for our partners. This individual contributor position requires aligning with our SVP of Go-to-Market to effectively implement strategies on the ground in India.Please note: This role may involve up to 20% travel for key face-to-face meetings with enterprise prospects and industry events.Develop and maintain strategic relationships with India-based IT Service Provider (ITSP) partners, acting as the primary contact for onboarding, adoption, performance, and sustained growth.Implement the partner engagement strategy defined by Karat's GTM leadership, ensuring consistent and high-quality interactions that yield measurable results.Persuade senior GCC and delivery center leaders on the advantages of collaborating with Karat to enhance hiring quality, improve candidate preparedness, and secure a competitive edge in the market.Nurture new partners through onboarding and activation processes, driving their engagement with our solutions.

Join Cube as an Implementation Manager, where you will play a pivotal role in driving customer success through effective implementation strategies. You will collaborate closely with clients to ensure that our solutions are seamlessly integrated into their business operations, enabling them to maximize their use of our products.Your expertise in project management and customer relations will be essential as you guide clients through the implementation process, addressing any challenges and ensuring a smooth transition. If you are passionate about technology and thrive in a dynamic environment, we want to hear from you!

About Kaseya Kaseya provides IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT teams worldwide. The company’s technologies help organizations manage and protect their IT environments. Since 2000, Kaseya has grown to serve clients in over 20 countries and manages more than 15 million endpoints. Backed by Insight Venture Partners (www.insightpartners.com), Kaseya continues to expand its reach in the industry. More about Kaseya’s products and culture can be found at www.Kaseya.com. Role Overview: Service Delivery Manager The Service Delivery Manager (SDM) ensures a smooth customer experience across both Network Operations Center (NOC) and Helpdesk services. This role combines service governance, relationship management, and proactive planning to support reliable results and build lasting client partnerships. Key Responsibilities Act as the main operational contact for assigned clients. Monitor and maintain service health for NOC and Helpdesk offerings. Manage escalation processes to address customer concerns promptly. Support customer adoption and retention strategies. Drive successful outcomes and long-term relationships with clients. What Sets the Team Apart Kaseya values transparency and sets clear expectations. Team members who thrive here are committed to exceeding customer expectations and delivering high-quality service. Location Bangalore, India

At HackerRank, we empower renowned companies such as NVIDIA, Amazon, and Microsoft to recruit and enhance the skills of the next wave of developers based on their abilities rather than their educational background. Trusted by more than 2,500 of the world's leading innovators, our platform helps build robust engineering teams prepared for future challenges.As we enter an era where human and AI collaboration is the norm, the criteria for evaluating strong technical talent are evolving. We provide organizations with superior methods to identify and nurture emerging skills.Our team at HackerRank is passionate about the impact of our work, meticulously attending to details to ensure our clients achieve remarkable success with products they truly value. We operate with a sense of urgency, understanding that exceptional results stem from maintaining high standards.About the Team:The Engagement Management team is a compact, high-impact group spread across APAC, EMEA, and AMER regions, dedicated to ensuring our customers' ongoing success. They are intensely focused on delivering customer satisfaction at every interaction, ensuring that each engagement brings measurable value from HackerRank. Over time, Engagement Managers become trusted advisors, serving as the primary resource for clients regarding technical hiring. They cultivate deep relationships, gain intimate knowledge of customer objectives, and proactively guide them toward achieving their goals. EMs play a crucial role as HackerRank's eyes and ears in the marketplace—gathering trends, feedback, and identifying unmet needs. Their insights are vital in shaping our product roadmap and strategy. Internally, they amplify the voice of the customer, uniting cross-functional teams around customer-centric priorities. This team isn’t just about account management—it's about driving transformation, advocacy, and long-lasting partnerships. With a unique combination of empathy, product expertise, and execution excellence, they are the backbone of HackerRank's customer success engine.About the Role:The Engagement Manager serves as a strategic partner to our clients, concentrating on promoting adoption, maximizing value, and ensuring long-term success with HackerRank. By comprehensively understanding customer aspirations and aligning them with our platform's capabilities, EMs guarantee that each interaction leads to tangible outcomes. They act as the internal voice for customers, bringing insights that inform product innovation and strategy. This role is essential for strengthening customer relationships and propelling HackerRank's growth through retention, expansion, and advocacy.What You’ll Do:Consult with clients to comprehend challenges and deliver solutions through expert advice or project execution.Lead and manage projects ensuring timely and successful delivery.

About Ethos LifeEthos Life stands at the forefront of life insurance technology, dedicated to safeguarding families by making life insurance accessible to all while empowering agents on a large scale. Our revolutionary three-sided technology platform is reshaping the life insurance experience for consumers, agents, and carriers alike. Ethos Life provides instant and accessible products through a seamless online process that simplifies the experience, requiring no medical exams—just a few health questions. We are breaking down traditional barriers, ensuring that everyone can protect their loved ones with ease. Ethos is revolutionizing the way life insurance is purchased, sold, and underwritten.About the Role:We are on the lookout for an accomplished leader to join Ethos India as our Customer Support Manager. This individual will spearhead the vision, strategy, and roadmap for enhancing operational excellence and driving revenue growth. You will foster a culture of inclusivity and cohesion across our Customer Experience (CX) organization through mentoring, one-on-one coaching, and collaboration with US-based CX managers. Your role will involve engaging with our US team and implementing process excellence strategies that elevate performance across all operational and delivery teams. You will also oversee recruitment, planning, and the implementation of scalable solutions that facilitate organizational development and growth. We seek a dynamic, self-driven professional ready to meet the challenges of scaling our customer experience organization.

Why project44? At project44, we are dedicated to revolutionizing supply chains. Our High-Velocity Supply Chain Platform, Movement, enhances the global movement of products, providing exceptional resilience, sustainability, and value for our clients. We proudly operate the most trusted end-to-end visibility platform, monitoring over 1 billion shipments annually for more than 1,300 leading brands across sectors such as manufacturing, automotive, retail, life sciences, food & beverage, and oil, chemical & gas industries. Recently recognized in Fast Company’s Most Innovative Companies list, project44 is headquartered in Chicago and boasts a diverse team across 19 global offices and expanding.If you are passionate about joining a winning team that collaborates to tackle some of the most complex challenges in supply chain management, we would love to hear from you.Position Overview: We are seeking a proactive and customer-centric Renewal Account Manager to become a vital part of our team. This role is essential for driving customer retention and satisfaction through effective management of contract renewals, responding to client needs, and uncovering opportunities for upselling and cross-selling.

About Glean:Established in 2019, Glean is a pioneering AI-driven knowledge management platform aimed at enabling organizations to swiftly locate, organize, and disseminate information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean empowers employees to access the right knowledge at the right moment, thereby enhancing productivity and collaboration. Our state-of-the-art AI technology simplifies knowledge discovery, making it faster and more efficient for teams to harness their collective intelligence.The inception of Glean is credited to Founder & CEO Arvind Jain, who possesses an acute awareness of the challenges employees encounter when seeking and comprehending information at work. Witnessing the fragmentation of knowledge and the overwhelming nature of numerous SaaS tools that hinder productivity, he embarked on a mission to create a more effective solution - an AI-powered enterprise search platform that allows individuals to quickly and intuitively access the information they require. Since its inception, Glean has transformed into the leading Work AI platform, merging enterprise-grade search capabilities, an AI assistant, and robust application and agent-building functionalities to fundamentally reshape how employees operate.About the Role:In the role of Delivery Excellence Manager (DEM), you will spearhead the successful implementation of projects and foster long-term customer relationships, ensuring our clients achieve remarkable success. You will be tasked with overseeing efficient technical deployments, providing proactive strategic insights, and developing and executing joint success plans. DEMs work in close collaboration with Account Executives, AI Outcomes Managers, Solution Architects, Support, and R&D teams on defined engagements.