Delivery Excellence Manager (APAC Hours)

Join Gleanwork as a Delivery Excellence Manager, where your expertise will drive operational excellence across the Asia-Pacific region. You will lead initiatives aimed at enhancing delivery processes and ensuring customer satisfaction while working collaboratively with cross-functional teams.

As the Manager of Delivery Excellence at Gleanwork, you will play a pivotal role in ensuring our delivery processes meet the highest standards of quality and efficiency. Your expertise will guide our teams to deliver exceptional results consistently while enhancing customer satisfaction. You will lead initiatives aimed at refining our methodologies, implementing best practices, and driving continuous improvement within our operations.

About Glean:Established in 2019, Glean is a pioneering AI-driven knowledge management platform aimed at enabling organizations to swiftly locate, organize, and disseminate information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean empowers employees to access the right knowledge at the right moment, thereby enhancing productivity and collaboration. Our state-of-the-art AI technology simplifies knowledge discovery, making it faster and more efficient for teams to harness their collective intelligence.The inception of Glean is credited to Founder & CEO Arvind Jain, who possesses an acute awareness of the challenges employees encounter when seeking and comprehending information at work. Witnessing the fragmentation of knowledge and the overwhelming nature of numerous SaaS tools that hinder productivity, he embarked on a mission to create a more effective solution - an AI-powered enterprise search platform that allows individuals to quickly and intuitively access the information they require. Since its inception, Glean has transformed into the leading Work AI platform, merging enterprise-grade search capabilities, an AI assistant, and robust application and agent-building functionalities to fundamentally reshape how employees operate.About the Role:In the role of Delivery Excellence Manager (DEM), you will spearhead the successful implementation of projects and foster long-term customer relationships, ensuring our clients achieve remarkable success. You will be tasked with overseeing efficient technical deployments, providing proactive strategic insights, and developing and executing joint success plans. DEMs work in close collaboration with Account Executives, AI Outcomes Managers, Solution Architects, Support, and R&D teams on defined engagements.

As the Solutions Engineering Manager for the APAC region at gleanwork, you will play a pivotal role in driving our technical sales strategy and ensuring client satisfaction. You will lead a talented team of solutions engineers, guiding them in delivering exceptional technical support and solutions tailored to our clients' needs. Your expertise will help bridge the gap between our innovative products and the unique challenges our clients face.

Join Scopely as an APAC Marketing Project Manager, where you’ll lead and manage exciting marketing initiatives within the Asia-Pacific region. Your expertise in project management and marketing strategies will be crucial in driving our brand's presence and engagement across diverse markets. Collaborate with cross-functional teams to develop innovative campaigns that resonate with our audience, ensuring timely execution and impactful results.

Join Sentilink as a Process Excellence Lead, where you will drive process improvements and operational excellence across our teams. This role is pivotal in identifying inefficiencies and implementing strategies to enhance productivity and quality. Your expertise will help shape our processes, ensuring we deliver exceptional services to our clients.

Payoneer is seeking a Marketing Manager for the APAC region, based in Bangalore, to lead marketing activities in India. This position focuses on expanding Payoneer’s reach among small and midsize businesses and professionals, helping them access secure and cost-effective global payment solutions. The role reports to the APAC Marketing Lead in Bengaluru. Role overview The Marketing Manager owns and drives marketing revenue within India. Day-to-day work involves managing local vendors for public relations, content creation, lead generation, and social media. Collaboration with Payoneer’s Global Marketing teams is central to the role, ensuring campaigns align with both regional priorities and broader company strategies. What you will do Take responsibility for in-country marketing revenue in India. Oversee and coordinate local vendors handling PR, content, leads, and social channels. Work alongside global colleagues to deliver integrated marketing campaigns. Requirements Comfort working toward results and making decisions based on data. Experience managing marketing vendors and running campaigns. Ability to collaborate effectively with both local and global teams.

Join Zscaler as an Engineer in our Center of Excellence, where you'll contribute to innovative solutions in cybersecurity. Engage with a team of experts to drive excellence and enhance our service offerings. As a forward-thinking engineer, you will work on cutting-edge projects that redefine the landscape of secure access.

Role Overview The Head of Programmatic & Trading - APAC at InMobi Technologies leads programmatic advertising efforts across the Asia-Pacific region. This role focuses on driving strategic growth, refining trading capabilities, and optimizing revenue streams to support advertisers’ evolving needs. Key Responsibilities Guide programmatic strategy and execution for APAC markets Work closely with cross-functional teams to strengthen trading operations Identify and pursue opportunities to grow revenue and market share Ensure programmatic solutions align with advertiser requirements and industry trends Impact This position plays a central role in shaping InMobi’s programmatic direction and expanding its presence in the region.

Join Zscaler as an Engineer in our Center of Excellence, where you will play a pivotal role in delivering cutting-edge solutions that redefine the cybersecurity landscape. This position offers the opportunity to work collaboratively with industry experts and contribute to innovative projects that shape the future of secure access and cloud security.

About AirwallexAirwallex stands as the premier unified payments and financial platform designed specifically for global enterprises. With our innovative blend of proprietary infrastructure and advanced software solutions, we empower over 200,000 businesses around the globe—including esteemed names like Brex, Rippling, Navan, Qantas, and SHEIN—to manage everything from business accounts and payments to spend management and treasury services, all integrated on a global scale.Founded in Melbourne, our team comprises over 2,000 of the brightest minds in technology, operating in 26 offices worldwide. Currently valued at $8 billion and backed by renowned investors such as T. Rowe Price, Visa, Mastercard, and Sequoia, Airwallex is at the forefront of shaping the future of global payments and financial services. If you're ready to embark on the most ambitious journey of your career, we invite you to join us.

Are you ready to drive the future of global connectivity?At Kong, we believe in the power of connections and are looking for a dedicated People Operations Specialist to join our dynamic team. If you are passionate about people and possess a keen attention to detail, we encourage you to apply even if you don’t meet every single qualification; we value strong candidates with diverse skills and interests.About the RoleIn this pivotal role, you will support our expanding workforce across the globe, with a specific focus on the India (IST) / APAC time zone. Your contributions will be vital in ensuring efficient HR operations, enhancing employee experiences, and streamlining scalable people processes. As our People Operations team grows, you will play a crucial role in fostering operational excellence and consistency within our HR practices.Key ResponsibilitiesHR Operations & SystemsOversee daily HR operations and ensure the accuracy of employee records within HR systems (e.g., Workday).Maintain data integrity and ensure timely updates across all platforms.Employee Lifecycle ManagementManage the end-to-end employee lifecycle, including onboarding, internal transfers, and offboarding.Create a welcoming and engaging onboarding experience for new hires in the IST/APAC region.Benefits AdministrationAdminister regional benefits programs (India/APAC) and serve as the primary contact for employee inquiries.Collaborate with vendors to ensure effective execution and compliance.HR ComplianceEnsure compliance with local labor laws and internal HR regulations.Maintain documentation and assist with audits as necessary.Employee SupportProvide timely, empathetic, and confidential support for employee inquiries.Act as a trusted HR contact for employees based in the IST region.Process Optimization & ReportingIdentify areas for improvement in HR processes and enhance employee self-service capabilities.Collaborate on reporting initiatives to provide insights into HR metrics.

Wrike builds a work management platform designed to help teams collaborate and organize projects. By centralizing tasks, Wrike aims to simplify workflows and help people focus on what matters most. This Team Leader, Account Development (APAC) role is based in Bangalore and plays a key part in Wrike’s growth across India and the wider APAC region. Reporting to the Sales Director in Australia, this M2-level position combines direct sales responsibilities with team leadership. The role involves leading a new team focused on very small business (VSB) and small-to-medium business (SMB) accounts, while also maintaining a personal sales quota. What you will do Meet and exceed both personal and team sales quotas for APAC VSB and SMB accounts. Oversee daily operations for the Account Development Management team in India, ensuring strong performance and timely project delivery. Champion the use of AI tools such as Wrike AI and Gemini to enhance sales planning and forecasting. Analyze team calls using AI to provide coaching and encourage AI-driven sales practices. Collaborate with Account Development leaders in Europe to align global best practices with APAC strategies. Mentor team members and implement Professional Development Plans to support individual growth. Continuously refine team processes and introduce new methods to improve outcomes. Role focus Player-coach: Balance individual sales with team management. Connect the India hub with Wrike’s global teams for effective strategy execution in APAC.

Founded in 2004, OLIVER stands as the world's first and only expert in designing, constructing, and managing bespoke in-house agencies and marketing ecosystems tailored for brands. We collaborate with over 300 clients across more than 40 countries, continuously expanding our reach. Our distinctive model fosters creativity and efficiency, enabling us to deliver customized solutions that deeply resonate with audiences. As a key member of The Brandtech Group, we are pioneering the integration of advanced AI technology to transform how we create and deliver our projects. Our AI solutions enhance operational efficiency, stimulate creativity, and facilitate informed decision-making, empowering our teams to generate innovative and impactful outcomes. Role: APAC Consumer Apps, Product Marketing SpecialistLocation: Bangalore, IndiaWork timings: 7:00am to 4:00pm About the Role:In the capacity of Product Marketing Specialist, you will spearhead product launch marketing for our technology client, ensuring successful go-to-market execution. You will articulate the product's brand voice and cultivate a devoted customer base while collaborating with various teams across the organization.Within the regional team, you will manage the product launch roadmap and related processes, implementing multi-channel strategies to enhance the visibility of launches among our target audiences. Your proficiency in formulating a compelling go-to-market strategy and creating impactful content will be essential. You will identify the most effective channels and spearhead integrated marketing initiatives to drive product success and growth. Key Responsibilities: Oversee the complete product launch process, collaborating with cross-functional teams to align on the product roadmap and launch strategy tailored for APAC markets.Direct the execution of regional Go-To-Market (GTM) creative strategies, ensuring synchronized product launches across diverse markets including India, Japan, Korea, and Southeast Asia to maintain a consistent brand voice. Manage the development of storyboards and multimedia assets...

As a Retail Training Manager in Bangalore, you will play a pivotal role in delivering comprehensive product and skills training to our clients. Collaborating closely with the zonal business team, you will be responsible for managing and enhancing training quality and personal KPIs. Your mission will be to identify critical areas for improvement throughout the organization and implement effective strategies to address them. Acting as the voice of the customer, you will facilitate initiatives based on customer feedback to elevate the overall customer experience.Establish strong relationships with stakeholders in the zone.Develop a Pre-Journey plan in consultation with stakeholders.Focus on targeted stores to boost productivity compared to the previous month.Conduct 24 Training Man Days each month.Maintain daily reporting in the Training Portal.Work closely with individuals to enhance their performance.Share post-training reports within 24 hours of completion.Regularly communicate market challenges.Stay updated with the latest products and processes.Ensure effective and high-quality training delivery for all programs.Achieve a Trainer Audit Score of >=4.0 out of 5.Map the productivity of trained sales personnel and measure the impact.

About Kaseya Kaseya provides IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT teams worldwide. The company’s technologies help organizations manage and protect their IT environments. Since 2000, Kaseya has grown to serve clients in over 20 countries and manages more than 15 million endpoints. Backed by Insight Venture Partners (www.insightpartners.com), Kaseya continues to expand its reach in the industry. More about Kaseya’s products and culture can be found at www.Kaseya.com. Role Overview: Service Delivery Manager The Service Delivery Manager (SDM) ensures a smooth customer experience across both Network Operations Center (NOC) and Helpdesk services. This role combines service governance, relationship management, and proactive planning to support reliable results and build lasting client partnerships. Key Responsibilities Act as the main operational contact for assigned clients. Monitor and maintain service health for NOC and Helpdesk offerings. Manage escalation processes to address customer concerns promptly. Support customer adoption and retention strategies. Drive successful outcomes and long-term relationships with clients. What Sets the Team Apart Kaseya values transparency and sets clear expectations. Team members who thrive here are committed to exceeding customer expectations and delivering high-quality service. Location Bangalore, India

At Refyne, we are dedicated to delivering exceptional customer experiences, which is one of our core values. We understand that a long-term success hinges on our commitment to providing superior service.We are seeking a seasoned Key Account Manager to spearhead the launch of Refyne’s innovative products and services while cultivating robust relationships with our clientele. Your primary objective will be to enhance customer satisfaction, foster loyalty, and increase retention, aiming not just to meet but to surpass their expectations.Key Responsibilities:Facilitate the launch of Refyne's products and services for new clients.Address client complaints with professionalism, empathy, and efficiency.Build and maintain strategic, long-lasting relationships with high-volume clients to drive organic growth.Investigate customer needs and preferences, presenting tailored solutions.Ensure timely implementation and delivery of employee financial wellness benefits.Act as a liaison between key clients and internal teams.Collect, analyze, and communicate client feedback regarding service, technology, and product delivery.Monitor and evaluate key account metrics.Prepare detailed reports for senior management.Stay informed about industry trends, market dynamics, and best practices.

Extreme Networks serves over 50,000 customers worldwide with cloud-driven networking solutions. The company supports organizations in their digital transformation journeys, offering a wide range of products and reliable services. Growth has been steady, and inclusion remains a core value, fostering a workplace where differences are respected and everyone is encouraged to contribute. Role overview The Senior Solutions Delivery Manager, based in Bangalore with a hybrid work arrangement, leads cross-functional projects that span Extreme’s product lines. This role manages complex engineering initiatives, coordinates across teams, and ensures that product roadmaps align with business objectives. The manager connects strategy with execution, focusing on efficient delivery and maintaining clear quality standards for networking solutions worldwide. Main responsibilities Program leadership: Plan and deliver large-scale programs across data center and network operating system portfolios, including software, hardware, cloud, and services. Strategic collaboration: Partner with engineering, product management, and operations to align project objectives with business needs. Quality assurance: Use best practices in project delivery to meet quality benchmarks and enhance customer satisfaction.

Join Vonage and help us redefine cloud communications for businesses around the globe!About Vonage: Vonage is a leading global cloud communications company that provides versatile and scalable voice, messaging, video, and data solutions across Unified Communications, Contact Centers, and Communications APIs. Our mission is to enhance efficiencies and foster synergy within engineering, product, and customer support to ensure exceptional experiences for both customers and employees.By becoming part of Vonage’s Lean Agile Centre of Excellence, you will have the chance to influence the future of customer engagement by aiding our engineering and product teams in delivering a truly engaging platform experience.Why Your Role is Important:We are on the lookout for an energetic and practical Agile Delivery Manager to join our diverse global workforce. In this role, you will be pivotal in facilitating our Agile transformation. This is a fantastic opportunity for an individual who is passionate about Agile methodologies and eager to advance their career with the support of a seasoned Agile team.As Vonage embarks on an exciting new journey focused on integrating and aligning a business that has expanded through acquisitions, this position is crucial within the Lean Agile Center of Excellence (LACE) at Vonage. The LACE is implementing Agile at Scale across the organization to help synchronize our teams and enhance the value they deliver. This is a rare opportunity to gain hands-on experience in driving Agile transformation that goes beyond what training or certification can offer.Your Responsibilities:As an Agile Delivery Manager at Vonage, your primary goal will be to drive excellence in delivery through Agile transformation throughout the organization. You will focus on enabling high-performing delivery workflows and nurturing a robust Agile culture within one or more teams. You will also assist Release Train Engineers in planning and executing SAFe events.Coach and Mentor Agile Teams: Guide teams in embracing Agile values, principles, and practices. Offer practical training and continual support to instill Agile methodologies.Promote Data-Driven Improvement: Utilize metrics to assist teams in understanding performance trends and foster a culture of continuous improvement.Facilitate Effective Team Collaboration: Advocate for open communication and active engagement both within and between teams to enhance collaboration.

Roles and Responsibilities:Conduct and maintain comprehensive operational analysis on a daily, weekly, and monthly basis, focusing on volume, efficiency, cycle time, quality, and service.Deliver reports on operational metrics, perform data and business analysis, and present clear, concise, and actionable summaries of findings to management.Develop and manage daily operational scorecards to monitor and report key performance indicators (KPIs); assist in volume forecasting and capacity planning as required.Provide ongoing support and maintenance for existing Management Information Systems (MIS).Produce and disseminate management reports accurately and promptly.Create MIS documentation to ensure seamless operations and facilitate system maintenance.Offer recommendations for updates to current MIS to enhance reporting efficiency and consistency.Perform data analysis for generating periodic reports.Design an MIS system focused on customer management and internal communication.Deliver robust reporting and analytical support to the management team.Generate both periodic and ad hoc reports as necessary.Engage with customers to understand their challenges and provide suitable technical solutions.Analyze business information to pinpoint process improvements that drive business efficiency and effectiveness.Participate in cross-functional meetings to address and resolve recurring customer issues.Establish a strong rapport with Team Managers and management by demonstrating industry knowledge and understanding of business challenges.Evaluate current business processes and recommend enhancements.Maintain a thorough understanding of data and information resources.Keep an updated status on all projects and proactively communicate with management and clients.