IT Service Engineer at Celonis | Bangalore

Celonis is recognized for its leadership in Process Intelligence and innovation in Process Mining technology. As a rapidly growing enterprise SaaS company, Celonis invests in advanced AI, including the Process Intelligence Graph, to help organizations turn data insights into practical business strategies. The company aims to improve productivity and sustaina…

About Celonis Celonis develops Process Intelligence technology and pioneered Process Mining. The company is known for its rapid growth in the enterprise SaaS space and its focus on advanced AI, including the Process Intelligence Graph. Celonis aims to turn data insights into immediate actions, helping businesses improve efficiency and sustainability by embedding intelligence into every process. Role Overview: IT Service Engineer This IT Service Engineer position is based in Bangalore, India, as part of Celonis’s international IT Service Team. The role focuses on supporting IT operations for employees worldwide. Candidates should have practical experience with both macOS and Windows environments and be comfortable working in a global, shift-based support model. Key Responsibilities Act as the main contact for IT support requests from employees, resolving issues or escalating when needed. Provide hands-on support for macOS and Windows systems, including troubleshooting hardware, software, and network problems. Work with the global IT Service Team to address technical issues via phone, email, or remote support tools. Install, configure, and maintain computers, peripherals, network printers, and video conferencing systems (Google Meet, MS Teams). Support mobile devices, including smartphones, using mobile device management tools such as Intune and Kandji. Communicate clearly with users to understand, document, and resolve IT issues. Carry out basic repairs and replacements for computing equipment. Create and update documentation and user guides to improve IT service processes. Participate in a shift-based support schedule to ensure global coverage.

Join Celonis as a Software Engineer and become a vital part of our innovative team! In this role, you will be responsible for developing cutting-edge software solutions that drive efficiency and effectiveness for our clients. Your technical skills will contribute to the design, implementation, and maintenance of scalable software applications.

Join Celonis, a pioneering leader in Process Intelligence technology and one of the fastest-growing SaaS companies globally. We envision a tremendous opportunity to enhance productivity by integrating AI, data, and intelligence into business processes. Are you ready to make an impact with us?As the Manager of Digital IT Services, you will spearhead our IT Service team in India. This pivotal role is centered around achieving operational excellence and aligning strategies across our support functions. You will ensure top-notch service delivery while nurturing a culture of continuous improvement and professional development within your teams.

Join Celonis as a Senior Value Engineer, where you will leverage your expertise to drive value realization for our clients. In this pivotal role, you will work closely with customers to identify opportunities for operational improvement and implement solutions that enhance efficiency and effectiveness.Your innovative approach will help us deliver transformative insights, allowing organizations to achieve their strategic goals. This position requires a deep understanding of business processes and the ability to communicate complex concepts in a clear and compelling manner.

Join Celonis as an Engineering Manager, where you'll lead a dynamic team of engineers in Bangalore to drive the productization of cutting-edge process observability solutions. Your role will involve nurturing a collaborative culture, developing talent, and ensuring high-performance delivery on innovative projects that enhance data sharing across organizations. Collaborate with cross-functional teams to define goals, manage team dynamics, and facilitate the success of your engineering team while maintaining clear communication and workflow efficiency.

Join Celonis, a trailblazer in Process Intelligence technology and a rapidly expanding SaaS powerhouse. We are on a mission to revolutionize productivity by integrating AI, data, and intelligence into core business processes, and we're looking for visionary leaders like you to help us achieve this goal.As the Director of Digital IT Services, you will spearhead our IT Service team in Bangalore, India. This pivotal leadership position emphasizes operational excellence and strategic alignment across all support functions. You will ensure the delivery of top-tier service while nurturing a culture of continuous improvement and professional development within your teams.

Join Celonis as an Engineering Manager and lead a team of talented engineers in driving innovation and excellence within our engineering department. You will play a pivotal role in shaping the future of our products and ensuring that our engineering practices are at the forefront of the industry.In this role, you will be responsible for overseeing engineering projects, mentoring team members, and collaborating with cross-functional teams to deliver high-quality solutions. If you are passionate about technology and leadership, we would love to hear from you!

Join Celonis, the global frontrunner in Process Intelligence technology and one of the fastest-growing SaaS companies worldwide. We recognize a tremendous opportunity to enhance productivity by integrating AI and data intelligence into business processes, and we invite you to be a part of this transformation.The Team:Our Celonis Support Services team operates using a 3-Level Support model, featuring a dedicated group of highly-trained Celonis experts based at our Support Centre. Our support engineers are adept at addressing the common challenges organizations face when implementing Celonis software, offering swift diagnosis and resolution for product-related inquiries, and providing technical assistance for both On-Premise and Cloud-based Celonis products. You will directly report to the Team Lead of Customer Support and will be stationed in Bangalore, India. The Role:Your primary responsibility will involve analyzing, diagnosing, and resolving intricate technical issues. This will require close collaboration with our Product and Engineering teams, and occasionally with our customers.The work you’ll do:Deliver comprehensive technical support for customer inquiries across various product areas of the Celonis Platform.Manage and resolve complex support tickets in accordance with ITSM processes.Assess problems or defects for close collaboration with Celonis Development and Product Management.Engage in and lead regular Root Cause Analysis (RCA) cycles to enhance our Support Knowledge Base.Participate in initiatives aimed at Continual Service Improvement (CSI) within Celonis and the Support Organization.Engage in a 24x7 Support model.The qualifications you need:A degree in IT, Computer Science, Engineering, or a related field.Some experience as a Technical Support Engineer, preferably with a background in resolving complex technical issues.Basic knowledge of heterogeneous Linux/Unix systems.Familiarity with one or more areas such as SSO, JKS, Docker, Kubernetes, Datadog, Python, Java.A structured approach to problem analysis and resolution.Experience with database systems and SQL is preferred.Familiarity with AWS and/or MS Azure.Strong customer interaction skills, with a focus on communication and service.

Join Celonis, the pioneering leader in Process Intelligence technology and one of the fastest-growing SaaS enterprises globally. We see a tremendous opportunity to enhance productivity by integrating AI, data, and intelligence into business processes. Are you ready to be a part of this transformative journey?The Team:The Celonis Value Engineering (VE) team is dedicated to managing the entire customer value lifecycle, encompassing sales, value realization, renewals, and expansions. As a Senior Value Engineer in India, your main focus will be to support our Global Competency Centers (GCCs) during the Adopt and Expand phases of our customer value journey. This role places you at the forefront of data-driven business transformation, requiring a blend of deep process and industry knowledge, along with strong analytical and consulting skills.The Role:Engage with GCC customers in India to identify their core business challenges and illustrate how Celonis can empower them to achieve their objectives.Extend support to other regions, including APAC, to establish and nurture foundational accounts.Foster strong relationships with customers by showcasing technical and product expertise, establishing yourself as a trusted advisor.Collaborate with internal Product and Engineering teams to share customer insights and feedback, driving product innovation.Create reusable materials, best practices, and tools within the Global VE Center of Excellence, contributing to the regional Value Engineering team.Conduct ROI analyses and build business cases to quantify the potential benefits of implementing Celonis solutions.The work you’ll do:Identify & Frame ValueTranslate strategic priorities of customers into impactful Celonis use cases.Develop demos and business cases using industry benchmarks and best practices to attract new customers.Execute Value Assessments or Proof-of-Value Projects, effectively communicating the value opportunities and strategic roadmap to C-Level executives.Realize ValueFacilitate workshops to define business value and leverage Celonis to pinpoint opportunities for process enhancement.Identify improvement measures across core business functions.

Join Celonis, a trailblazer in Process Intelligence technology and one of the fastest-growing SaaS companies globally. We are on a mission to transform productivity by harnessing the power of AI, data, and intelligence in business processes. We're looking for a passionate Senior Frontend Engineer to join our innovative engineering team. This role involves driving the development of a groundbreaking project designed to enhance process observability beyond traditional company boundaries, empowering our customers to share insights and improve processes collaboratively across their value chains. As a key player in our team, you will craft exceptional user experiences on our Process Intelligence Platform while leveraging a diverse tech stack, including Angular, Typescript, HTML5, and SCSS. Your work will have a profound impact on organizations worldwide, enhancing efficiency and sustainability while driving significant cost savings.

Join Celonis as a Lead Value Engineer, where you will play a pivotal role in driving the value realization for our clients. Your expertise will help organizations unlock their full potential through process mining and optimization. Engage with key stakeholders and lead initiatives that enhance operational efficiency and deliver actionable insights.

Join Celonis as an **Applied AI Solutions Engineer**, where you'll be at the forefront of transforming data into actionable insights. In this dynamic role, you will leverage cutting-edge AI technologies to design and implement innovative solutions that drive business efficiency and effectiveness. Collaborate closely with cross-functional teams to understand client needs and deliver tailored AI solutions that enhance operational workflows.

Join Celonis as a Scale Value Engineer, where you will be at the forefront of driving transformative value for our clients. In this dynamic role, you will leverage your analytical skills and expertise to optimize business processes, ensuring our customers achieve their desired outcomes through our powerful software solutions.

As a Lead Value Engineer at Celonis, you will play a pivotal role in guiding our clients towards achieving their business objectives through the innovative use of our process mining technology. Your expertise in value engineering will help organizations unlock significant operational efficiencies and drive transformative outcomes.

Join Celonis as an Applied AI Engineer, where you will have the opportunity to leverage cutting-edge technology to develop innovative AI solutions. You will collaborate with a talented team to enhance the capabilities of our AI systems, driving efficiency and effectiveness for our clients.

Join our innovative team as a Senior Applied AI Engineer at Celonis in Bangalore, where you will leverage advanced AI technologies to drive impactful solutions. Your expertise will play a crucial role in developing cutting-edge applications that enhance operational efficiency for our clients.In this role, you will collaborate with cross-functional teams to design, implement, and optimize AI-driven models and algorithms, transforming complex data into actionable insights.

Join Celonis, the global frontrunner in Process Intelligence technology and one of the fastest-growing SaaS companies worldwide. We see a tremendous potential to enhance productivity by integrating AI, data, and intelligence into business processes—and we need your expertise to make it happen. Are you ready to be part of this journey?The Team:The Celonis Value Engineering (VE) team is dedicated to managing the complete customer value lifecycle, from initial sales to value realization, renewal, and expansion. As a Senior Value Engineer in India, your main role will involve supporting our Global Competency Centers (GCCs) during the Adopt and Expand phases of our customer value journey. You will be integral to the Global VE Center of Excellence, leading our mission of data-driven business transformation alongside our clients.You will merge profound process and industry knowledge with a robust consulting skill set and strong analytical capabilities, positioning you at the forefront of one of the fastest-growing technology firms globally.The Role:Engage with GCC customers in India to identify their key business challenges and explore how Celonis can assist them in achieving their strategic objectives.Extend support to other regions, including APAC, to establish and nurture foundational accounts.Forge strong relationships with our customers, earning their trust through your technical expertise and business insight, positioning yourself as a trusted advisor.Collaborate and share customer insights and feedback with internal Product and Engineering teams to drive product innovation.Develop reusable collateral, best practices, and tools within the Global VE Center of Excellence and disseminate them back to the regional Value Engineering team.Conduct ROI analysis and construct business cases to quantify the potential benefits of implementing Celonis solutions.The work you’ll do:Contribute to transformative projects that redefine business processes.Leverage your expertise to guide clients through their value realization journey.

Join Celonis as an Account Executive for the Gulf Cooperation Council (GCC) region, where you will be pivotal in driving our innovative process mining solutions. In this role, you will leverage your expertise to engage with clients, identify their needs, and promote our cutting-edge technology that transforms operational efficiency.

As a Territory Partner Manager at Celonis, you will play a pivotal role in driving our partner strategy within designated territories. You will be responsible for establishing and nurturing relationships with key partners, ensuring alignment with our business objectives and facilitating mutual growth. Your strategic vision and execution capabilities will be critical in expanding our reach and impact in the market.