Team Lead - Business Transformation

Join Smiths Group as a Team Lead in the Business Transformation department. In this pivotal role, you will spearhead initiatives that drive operational excellence and innovative changes within the organization.

About Us: Paytm is a pioneering financial services company in India, dedicated to providing comprehensive payment and financial solutions for consumers, offline merchants, and online platforms. Our mission is to integrate half a billion Indians into the mainstream economy through innovative payments, commerce, banking, investments, and financial services. Founded by Vijay Shekhar Sharma, One97 Communications Limited is the parent company behind the Paytm brand.About the Role:As a Team Lead within the Open Network Digital Commerce (ONDC) division, you will take charge of the Order Fulfillment and IGM processes of the Pai Pai Seller app. Your key responsibilities will include monitoring orders, coordinating with sellers, reallocating logistics as needed, and ensuring the quality of order fulfilment. Additionally, you will assess seller and logistics performance, generate order cancellation reports, and perform root cause analysis (RCA).Expectations/Requirements:The ideal candidate will possess 2-4 years of experience in a Customer Success role focused on hyperlocal deliveries, encompassing sectors such as food, grocery, and pharmacy. A strong ability to plan and implement improvements in operational metrics, including Fill Rate and TAT Breach, is essential. You will collaborate closely with Product and Technical teams to identify operational gaps and take ownership of resolving process pain points by observing on-ground operations and developing corrective action plans.Skills for Success:• Excellent stakeholder coordination skills.• Strong understanding of technology and customer experience.• A proactive approach to experimentation and continuous improvement.• Proficiency in CRM systems, effective communication skills, and a solid command of MS Excel are required.

Team LeadAs a Team Lead in our Digital Engineering department, you will be responsible for guiding and mentoring a dynamic team of engineers. You will lead projects, ensuring quality and efficiency, while fostering an innovative environment that encourages collaboration and growth. Your leadership will drive the success of our engineering initiatives and contribute to the overall objectives of our organization.

For over two decades, Smartsheet has empowered individuals and teams to achieve remarkable results. Our innovative work management tools and scalable solutions enable teams to automate repetitive tasks, gain insights, and work smarter. We are committed to creating a collaborative environment that fosters creativity and drives meaningful work. When challenges meet purpose and passion translates into progress, that’s the magic we strive for every day.Smartsheet is seeking a Technical Support Team Lead to join our dynamic Technical Support organization. In this pivotal role, you will serve as a subject matter expert within our feature-specific support teams. You will engage with a wide range of technical customer inquiries, collaborate closely with our Engineering partners to manage escalations, drive enhancements in case resolution and quality assurance, and provide mentorship to the technical team. You will also play a key role in training and hiring processes and ensure that the voice of Support and our customers is integrated into product development.The ideal candidate will be dedicated to improving both customer and support agent experiences. Strong multitasking abilities, exceptional troubleshooting skills, comfort in ambiguous situations, and a confident demeanor are essential for success in this role. This individual will possess a blend of technical, analytical, and collaborative skills, partnering effectively with a distributed team across various functions and regions. A proven track record of driving change to empower support teams and a passion for the growth and success of Smartsheet’s customers will set you apart.At Smartsheet Support, we pride ourselves on providing empathetic and expert assistance. We are the first line of defense for our customers, addressing issues, sharing best practices, and advocating for users. Our specialized teams are aligned with various domains of knowledge, ensuring efficient and effective customer resolutions.You will report to a Support Manager. This is an in-office position.

Join Stripe as a Team Lead specializing in KYC (Know Your Customer) and KYB (Know Your Business) operations. In this pivotal role, you will oversee a dedicated team, driving excellence and compliance within our onboarding processes. Your leadership will be vital in ensuring that our clients meet regulatory standards while also enhancing their experience with our services.

The Lead Business Analyst position at Meesho centers on supporting data-driven decision making. This role involves working closely with teams across the company to understand business requirements, analyze data, and highlight areas where improvements can be made. Role overview This position focuses on identifying opportunities that can drive growth and improve efficiency. Collaboration with cross-functional groups is key, as is the ability to translate business needs into actionable insights. What you will do Analyze business needs and provide recommendations based on data Work with various teams to identify and implement strategic solutions Support projects that align with company objectives Requirements Strong background in data analysis Experience in project management Ability to guide teams toward their goals

For over two decades, Smartsheet has been at the forefront of empowering individuals and teams to achieve remarkable outcomes. Our innovative work management tools and scalable solutions enable seamless operations, automating mundane tasks while uncovering valuable insights. We cultivate an environment that inspires big thinking, proactive action, and the realization of impactful work. Here, the intersection of challenge and purpose creates a transformative experience that fuels our daily mission.We are seeking a dynamic Technical Support Team Lead to join our Technical Support division. In this pivotal role, you will serve as a subject matter expert within our specialized support pods, addressing a diverse range of technical customer inquiries. You will collaborate closely with our Engineering teams to manage escalations, enhance case handling processes, and maintain quality assurance. Mentorship and guidance for the technical support team will also be part of your responsibilities, alongside contributing to training and recruitment efforts. You will represent the voice of Support and Customers in product development discussions.The ideal candidate will prioritize customer and support agent experiences, demonstrating exceptional multitasking abilities, troubleshooting expertise, and the confidence to thrive in ambiguous situations. A successful candidate will balance technical, analytical, and collaborative skills while working with a distributed team across various functions and geographical locations. A proven track record in driving meaningful change to enhance support operations and a passion for the success of Smartsheet’s customers are essential for this role.At Smartsheet Support, we are committed to empowering our users through expert engagement, serving as the primary point of contact for issue resolution, sharing best practices, and advocating for our customers. Our teams specialize in distinct knowledge domains, ensuring effective and timely customer resolutions.This is an in-office position reporting to a Support Manager.

Join our dynamic team as a Cloud Architect & Team Lead at Bosch Group in Bangalore, where you will lead innovative cloud solutions. You will be responsible for designing and implementing cloud architecture, overseeing technical teams, and ensuring top-notch service delivery. This is a fantastic opportunity to leverage your expertise in cloud technologies while leading a talented group of professionals.

Join H&M Group as a Team Lead in Accounts Payable, where you will lead a dynamic team dedicated to maintaining financial accuracy and efficiency. In this pivotal role, you will oversee accounts payable operations, ensuring timely processing of invoices and payments.As a leader, you will mentor and develop your team, fostering a collaborative and high-performance culture. You will also be responsible for implementing best practices and streamlining processes to enhance operational efficiency.

About PaybooksAt Paybooks, we are dedicated to transforming Human Capital Management (HCM) and payroll processes into simple and enjoyable experiences for businesses. Since our inception in 2012, we have empowered over 3,000 enterprises across India by streamlining their payroll operations, ensuring compliance with regulations, and enhancing employee satisfaction. As a proud member of the TransPerfect family, the largest provider of language and technology solutions globally, we have a presence in more than 100 cities worldwide.About the TeamOur ambition is to develop a global HCM platform enhanced with a suite of AI applications that redefines talent management. To achieve this vision, we are assembling a dynamic and motivated team characterized by curiosity, expertise, and resilience to innovate this space!Position Overview:We are looking for detail-oriented and customer-centric professionals to join our team as a Payroll Team Lead.Key Responsibilities:Team Leadership & Supervision:Lead, mentor, and manage a team of payroll processors or specialists.Assign and monitor daily tasks to ensure payroll deadlines are met.Conduct performance evaluations and provide training opportunities for the team.Address escalated issues from team members or clients.Payroll Processing & Management:Oversee the complete payroll process for clients, ensuring accuracy and timeliness.Ensure compliance with all payroll-related laws, tax regulations, and internal policies.Review payroll reports for accuracy and resolve discrepancies.Coordinate payroll schedules, including processing timelines and distribution of paychecks.

InMobi Advertising is a pioneering technology enterprise that empowers marketers to seize critical moments. Our advertising platform connects with over 2 billion users across more than 150 countries, transforming real-time contexts into impactful business outcomes while adhering to privacy-first principles. Over 30,000 brands and leading publishers trust InMobi, where intelligence, creativity, and accountability intersect. By leveraging lock screens, apps, TVs, and the open web with AI and machine learning, we provide attentive engagement, tailored personalization, and quantifiable impact.With Glance AI, we are innovating AI Commerce, reimagining the e-commerce landscape through inspiration-driven discovery and shopping. Glance AI seamlessly integrates into daily consumer technology, turning every screen into a portal for immediate, personalized, and delightful discovery. Covering a wide range of categories, including fashion, beauty, travel, accessories, home decor, and pets, Glance AI crafts deeply personalized shopping experiences. Utilizing rich first-party data and unmatched consumer access, it harnesses InMobi's global scale, insights, and targeting capabilities to create high-impact, performance-oriented shopping journeys for brands worldwide.Recognized as a Great Place to Work and celebrated by MIT Technology Review and Fast Company’s Top 10 Innovators among others, InMobi is a place where bold ideas make a global impact. Supported by investors like SoftBank, Kleiner Perkins, and Sherpalo Ventures, InMobi operates in various locations including San Mateo, New York, London, Singapore, Tokyo, Seoul, Jakarta, and Bangalore.At InMobi Advertising, you will have the chance to influence how billions of users interact with content, commerce, and brands globally. To learn more, visit www.inmobi.com

What is Contentstack?Contentstack is dedicated to providing unparalleled digital experiences through a combination of innovative content management, customer data insights, personalization, and advanced AI technology. Our platform empowers renowned brands like AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi, and Walmart to stand out in today's competitive digital landscape.Our commitment to exceptional customer service and community support is evident through initiatives like the Contentstack Cares program, proudly backing Pledge 1% and Girls Who Code.Discover more at www.contentstack.com.Who Are We?At Contentstack, we are a close-knit tribe rather than just colleagues. Our vision is to promote equity among our communities, employees, partners, and customers. We are globally diverse yet closely connected, and we continually challenge conventions. Our mission is to empower organizations to narrate their stories and engage with their audiences through captivating, modern experiences. We deeply value our customers and the communities we serve. #OneTeamOneDream. Join us on this journey!

Join our dynamic team at Paytm Payments as a Team Lead focusing on Offline Merchants QR solutions in Bangalore. In this role, you will be responsible for leading a talented team, driving strategic initiatives, and enhancing our offerings to offline merchants. Your expertise in payment solutions and leadership will be crucial in delivering exceptional value to our clients.

About Us:Paytm is at the forefront of India's mobile payments and financial services landscape. As the pioneer of the mobile QR payments revolution, we develop innovative technologies that empower small businesses in managing payments and commerce. Our mission is to onboard half a billion Indians into the mainstream economy through the power of technology.About the Team:The EDC Retail team focuses on enabling merchants to grow and efficiently manage their businesses using data-driven technology.Key Responsibilities:● Drive sales of our payment devices to merchants within a designated area.● Actively engage in the field to identify and connect with quality merchants.● Mitigate risks related to fraud and chargebacks by ensuring a thorough and effective merchant onboarding process.● Follow risk management guidelines and address high-risk issues during merchant visits.● Generate referrals by leveraging existing satisfied clients to connect with more quality merchants.● Collaborate with various Business and Technology Teams within Paytm to identify and resolve common operational bottlenecks, particularly in technology.● Represent the Paytm brand with enthusiasm and integrity – Stay Hungry, Stay Humble, Stay Relevant!Qualifications:● Proven ability to identify and build relationships with potential clients by leveraging your network.● Experience in B2B sales, cold calling, pre-sales, and lead generation is essential.● Strong understanding of technology and user experience principles.● Excellent communication, sales, and negotiation skills are required.● A mindset geared towards experimentation and continuous improvement.Education Requirement:A bachelor's degree or higher is required.

Paytm Payments is seeking a Team Lead for Offline Merchant QR Solutions based in Bangalore. This leadership role centers on guiding a team dedicated to enhancing merchant services and supporting digital payment adoption among offline businesses. Key Responsibilities Oversee and mentor a team focused on Offline Merchant QR solutions. Develop and refine strategies to encourage merchants to use Paytm’s digital products. Drive engagement and foster growth within the offline merchant segment. Location This position is located in Bangalore, Karnataka.

About Us:Paytm stands at the forefront of India's mobile payments and financial services landscape. As a trailblazer in the mobile QR payments revolution, we empower small businesses through innovative payment and commerce technologies. Our mission is to integrate half a billion Indians into the mainstream economy using cutting-edge technology.Role Overview:As a Key Account Manager, you will primarily focus on acquiring new merchants, brands, and corporate accounts. You will create a strategic sales funnel and drive account closure to achieve our ambitious growth targets.Key Skills Required:Adaptability: Maintain a positive, solution-oriented mindset while overcoming challenges.Focus: Ability to concentrate on priority tasks amidst distractions.Persuasion: Skillfully present ideas and proposals that resonate with stakeholders, encouraging positive action.Professionalism: Exhibit a mature and appropriate demeanor in all situations.Sense of Urgency: Prioritize and execute tasks decisively to meet deadlines.Why Join Us:You will be part of a dynamic, collaborative environment that fosters innovation across various business functions through technology. Enhance revenue through cross-selling opportunities while receiving constructive feedback from peers. We value respect and collaboration, ensuring a supportive workplace for all employees.Compensation:If you are the right fit, we are committed to creating wealth for you. With a vast ecosystem of over 500 million registered users and 21 million merchants, we are uniquely positioned to democratize credit for deserving consumers and merchants. Join us and be a part of India’s largest digital lending success story!

Role overview This Team Lead / Senior Executive position in Mutual Fund Operations at Paytm centers on managing daily operational activities for mutual funds. The role emphasizes process efficiency, regulatory compliance, and effective team coordination. Based in Bangalore, this position supports the smooth functioning of mutual fund operations within the company. What you will do Supervise operational activities and manage workflows related to mutual funds Ensure adherence to regulatory requirements and internal policies Guide and support team members to help them reach performance targets Spot and recommend improvements to operational processes Contribute to maintaining high service standards for clients Location This role is based in Bangalore, Karnataka.

At Emergent Labs Inc., we are pioneering the future of software development with our autonomous coding agents. Our innovative technology transforms plain-language intent into fully functional production applications, eliminating the need for traditional coding methods. Our systems are already deployed at a global scale, enabling the creation of millions of real-world applications. Since our public launch, we've achieved remarkable milestones, including reaching $100M ARR in just 8 months and empowering over 6 million users across more than 190 countries to build over 6.5 million applications. With substantial backing of over $100M from esteemed investors such as Khosla Ventures, SoftBank, Google, Lightspeed, Prosus, Together, and Y Combinator, we are well-positioned for the future. Our team consists of accomplished founders, Olympiad medalists, and alumni from top institutions like IIT and IIM, along with experienced professionals from renowned companies such as Google, Amazon, and Dropbox. We are committed to tackling the complexities of AI-driven software creation, focusing on key aspects like correctness, reliability, security, and scalability in real production systems. We are looking for passionate builders who crave ownership, speed, and the chance to make a significant impact on a global scale.

Join Grab as a Regional Legal Tech Transformation Engineer where you will play a pivotal role in revolutionizing our legal tech landscape across the region. You will be responsible for designing and implementing innovative technology solutions that enhance our legal processes, ensuring efficiency and compliance while driving digital transformation initiatives.

Join Our Dynamic Team as a Lead Data AnalystAt Brillio, we are looking for an experienced Lead Data Analyst to drive analytical excellence across our projects. You will leverage data to influence strategic decisions and contribute to innovative solutions that propel our clients forward. Collaborate with cross-functional teams, utilizing advanced statistical techniques and data visualization tools to provide actionable insights. If you are passionate about data and eager to make a significant impact, we invite you to apply!