Merchant Opening Territory Lead

Our MissionAt Wave, we are dedicated to transforming Africa into the world's first cashless continent.In 2017, more than half of Sub-Saharan Africa's population lacked access to banking services, primarily due to exorbitant fees, distant branches, and limited card acceptance. This lack of financial institutions forces individuals to stash savings at home while small business owners are burdened with high-interest loans. Parents often spend hours waiting in line to pay school fees in cash.Our solution? We are creating financial services that are accessible, affordable, and universally accepted. In regions where basic utilities may falter, our Wave app enables users to send money seamlessly. Launched in 2017 in Senegal, our app facilitates cash deposits, withdrawals, and both peer-to-peer and business payments. Today, we proudly serve millions of users across nine countries and continue to expand rapidly.Your role is crucial in helping us achieve our ambitious goal!Your ContributionWe value the expansion of our merchant network and the care of our existing partners. We are seeking a passionate Merchant Opening Territory Lead who is committed to driving business growth and enhancing merchant satisfaction. Reporting to the Merchant Opening Regional Lead, you will manage the deployment of merchant products and effectively lead a team of merchant openers in a designated area. Your daily responsibilities will encompass meticulous planning, strategic coordination, and the implementation of best practices for merchant onboarding and support.In this position, you will:Supervise a team of field-based merchant openers.Support the merchant strategy in targeted locations across The Gambia, ensuring alignment with quarterly objectives to enhance our operations.Provide daily training, management, and assistance to merchant openers.Monitor individual performance and assist in preparing team reports.Facilitate the onboarding process for significant partners.Follow up on all inquiries routed from the support team in your designated area.Gather feedback from current merchants and prospects regarding their needs, challenges, and technical issues with our products.Assist in evaluating daily openings and below-the-line activities in specific locations.

Role Overview wavemm1 is seeking a Support Group Lead in Banjul, The Gambia. This role centers on guiding and managing support groups to strengthen community ties and provide meaningful support to participants. What You Will Do Lead support group sessions, encouraging open discussion and shared experiences. Foster an inclusive atmosphere where every participant feels heard and respected. Motivate group members and help them access relevant resources. Promote community engagement through ongoing support and communication. What We Look For Strong leadership and facilitation skills. Ability to inspire and motivate individuals in a group setting. Commitment to creating a supportive, welcoming environment for all participants.

Promote and establish a culture of information security awareness across the organization. Oversee the management and maintenance of risk and asset registers, along with Service Level Agreement (SLA) management and project management coordination. Monitor bank projects closely to ensure timely execution and expected return on investment (ROI). Ensure that bank programs adhere to budget constraints. Meet and exceed all necessary standards, including legislative, regulatory, and contractual obligations. Ensure the bank maintains certifications for relevant ISO standards. Provide strategic guidance to achieve organizational objectives and ensure the success of enterprise security programs. Develop and maintain information security dashboards to highlight key metrics, KPIs, KRIs, and project milestones. Perform any additional duties as assigned by the Chief Information Security Officer (CISO).