AI Support Specialist

Join our elite AI Special Forces team at Darwin AI! We are seeking a dynamic and enthusiastic AI Support Specialist who is committed to providing rapid, effective, and high-quality assistance to our clients. If you are passionate about technology and AI, and enjoy tackling challenges head-on, this role is a perfect fit for you.As an AI Support Specialist, yo…

Join our dynamic Operations team at Darwin AI as an AI Onboarding Specialist! We are seeking an individual who is not only enthusiastic about technology and artificial intelligence but also values providing exceptional service. This position is perfect for those who enjoy initiating client relationships, converting requirements into functional AI solutions, and ensuring a seamless implementation process for our new customers.In this crucial role within our Onboarding team, you will be instrumental in the initial phase of the customer journey—helping clients to unlock the potential of Darwin AI from day one.Your responsibilities will include: Facilitating the onboarding process for new client accounts, ensuring all essential information is gathered and configured for a successful launch. Leading kick-off meetings with clients to align expectations, collect requirements, and guide them through the onboarding process. Building and configuring AI assistants utilizing internal tools, tailored to client specifications and business logic. Collaborating with Sales, Customer Support, and Product teams to ensure a smooth transition and cohesive client experience. Maintaining clear and consistent communication with clients via WhatsApp, following up regularly to address any challenges and ensure progress. Delivering the initial version of the AI solution promptly and ensuring it adheres to quality standards before going live. Monitoring and managing onboarding timelines to ensure accounts are launched within the service level agreement (SLA) and are not identified as churn risks. Providing initial training and resources to empower clients in testing and understanding their AI assistant.

Join our dynamic team at tgs as a Helpdesk Support Specialist in our Barcelona office. We are looking for a proactive and enthusiastic individual to provide essential IT support to our users. This associate to mid-level position requires a minimum of 2 years of experience, offering a unique opportunity to thrive in an enterprise-level computing environment. The ideal candidate will possess strong technical troubleshooting abilities and outstanding communication skills, both verbal and written.Key Responsibilities:Install and provide support for PC and Apple hardware and software, including peripherals like printers and USB devices.Handle incoming calls and emails regarding workstation and peripheral performance issues.Conduct on-site analysis, diagnosis, and resolution of workstation problems for diverse end users, and recommend corrective hardware and software solutions, including remote assistance.Follow established procedures for logging, reporting, and monitoring helpdesk requests.Ensure high levels of user satisfaction through timely follow-ups and strong communication skills.

At Lighthouse, we are dedicated to transforming commercial strategies within the hospitality sector. Our state-of-the-art platform simplifies data complexities, providing businesses with actionable insights, sophisticated pricing tools, and innovative business intelligence to maximize their revenue potential.With a robust backing of $370 million in Series C funding and a relentless drive for expansion, we've successfully integrated five companies into our ecosystem and achieved over $100 million in ARR by 2024. Our diverse team of 850+ professionals is spread across 35 countries, representing 34 distinct nationalities.At Lighthouse, we pride ourselves on being more than just a workplace; we are a vibrant community. Together, we foster collaboration, creativity, and commitment as we strive to revolutionize the hospitality industry. Are you ready to embark on this exciting journey with us? Your Role:As a Technical Support Specialist, you will be the subject matter expert on our products, acting as a critical escalation point for intricate client inquiries. Managing your own case portfolio, you will provide outstanding technical support and transform complex technical issues into clear, empowering experiences for our clients. Your pivotal role ensures we maintain exceptional customer satisfaction and serve as a crucial liaison between our clients and internal teams.Your Impact:Act as a subject matter expert and escalation point for complex product logic, integrations, and configuration queries.Investigate, troubleshoot, and resolve a large volume of technical support cases, applying root cause analysis for long-term solutions.Collaborate cross-functionally, escalating critical issues to Engineering and Product teams with comprehensive documentation to enhance product quality.Educate clients on maximizing their usage of Lighthouse products tailored to their specific needs and technical backgrounds.Provide technical support for integrated products such as BI, Benchmark Insights, OTB, and Pricing Manager.Manage customer cases through chat and email, ensuring timely and professional resolutions.Develop and maintain user manuals and supporting materials to improve customer self-service capabilities.Proactively identify risks to client satisfaction and recommend process improvements to optimize support workflows.Manage relationships with third-party partners to troubleshoot and support integrated solutions, ensuring a seamless experience for customers.Contribute to the enhancement of internal processes and customer experience.

Join Prosper AI as an AI StrategistLocation: Barcelona (On-site)Type: Full-timeAbout Prosper AIAt Prosper AI, we are revolutionizing healthcare through our innovative AI Phone Agents that provide human-like expertise while drastically cutting costs. Our AI agents streamline administrative tasks such as patient scheduling, claims status checks, and benefit verifications, aiming to eliminate $200 billion in administrative waste, thus allowing healthcare professionals to concentrate more on patient care.About the RoleAs an AI Strategist, you will be pivotal in deploying and optimizing our AI agents across some of the most intricate healthcare organizations globally. You will lead strategic initiatives from configuration to full-scale production, ensuring measurable impacts for our clients. Your insights will help refine our external deployments and internal best practices.Key ResponsibilitiesOversee the complete deployment of AI agents on Prosper AI’s platform for U.S. healthcare clients, including hospitals and clinics.Collaborate with clients and internal teams to map out administrative workflows and pinpoint areas ripe for AI-driven automation.Evaluate deployment performance data to identify challenges and promote continuous improvement.Create and enhance internal playbooks and frameworks to expedite future deployments.Transform complex operational challenges into actionable strategies that connect technology with healthcare operations.Who You AreHolds a Bachelor’s degree or higher in Computer Science, Engineering, Business, Economics, or a related field.Possesses strong analytical skills with the ability to dissect complex processes for AI impact.Demonstrates a passion for the convergence of AI, healthcare, and operations.Thrives in a dynamic startup environment with evolving priorities and significant ownership.Bonus: Familiarity with healthcare workflows, LLMs, automation tools, or enterprise software deployments is a plus.

Join our dynamic team as an IT Support Specialist where you will be the backbone of our technological infrastructure. Your expertise will help ensure that our systems run smoothly and our users receive top-notch support. You will troubleshoot issues, assist with hardware and software installations, and provide exceptional customer service to our team members.

Join our dynamic team at tgs as a Junior Helpdesk/IT Support Desktop Specialist in our vibrant Barcelona office. This full-time entry-level position is perfect for individuals with 0 to 2 years of experience looking to thrive in an enterprise-computing environment. The ideal candidate will possess strong technical troubleshooting abilities, along with exceptional communication skills, both written and verbal.Key Responsibilities:Install and support PC and Apple hardware and software, including peripheral devices such as printers and USB devices.Manage incoming calls and emails regarding workstation and peripheral performance, addressing user queries effectively.Conduct on-site analysis, diagnosis, and resolution of workstation and peripheral issues for diverse users, recommending and implementing appropriate hardware and software solutions, including remote repairs.Follow established procedures for logging, reporting, and monitoring helpdesk requests.Ensure high levels of user satisfaction through timely and accurate follow-ups, strong technical skills, and excellent customer communication and relationship-building.

Join the cutting-edge AI Special Forces team at Darwin AI! We are seeking a driven and enthusiastic AI Engineer who is passionate about leveraging technology to provide exceptional support to our clients. This role is ideal for individuals who thrive on solving complex problems and have a keen interest in the intricacies of technology and artificial intelligence.As an AI Engineer, you will be at the forefront of client interactions, serving as the primary resource for resolving challenges related to AI agents and their integration with external systems. Your responsibilities will involve direct communication with clients to address inquiries, troubleshoot issues, and collaborate with internal teams including Customer Success, Onboarding, Product, and Engineering to ensure timely and comprehensive resolutions. Your contributions are vital in fostering strong client relationships and enhancing the overall Darwin AI experience.Key Responsibilities:Promptly respond to customer inquiries through WhatsApp, email, and Slack, ensuring high levels of satisfaction.Diagnose and resolve technical issues, particularly those involving AI behavior, configurations, and API integrations.Monitor alerts from internal tools and customer feedback on the Darwin platform to take necessary actions.Collaborate closely with Product and Engineering teams, escalating complex challenges and contributing to product enhancements.Maintain detailed documentation of support activities to ensure accurate tracking of issues and solutions.Identify recurring problems and assist in developing internal documentation and FAQs.Work alongside Customer Success and Onboarding teams to ensure a seamless client journey.Review AI conversations to uncover bugs or areas for improvement.Ensure all critical feedback and issues are addressed within the specified SLA.

Join Lighthouse as we transform the hospitality industry's commercial strategy! Our state-of-the-art platform simplifies data complexities, giving businesses actionable insights, advanced pricing tools, and innovative business intelligence to maximize revenue.With $370 million in Series C funding and a relentless drive for growth, we've integrated five companies into our journey and achieved over $100 million in ARR in 2024. Our diverse team of over 850 professionals spans 35 countries and includes 34 nationalities.At Lighthouse, we’re not just a workplace; we’re a vibrant community. Collaborative, enjoyable, and deeply committed, we work diligently to revolutionize the hospitality sector. Are you ready to be a part of this exciting journey? Your RoleAs the Finance AI Application Specialist, you will own our financial technology landscape, driving innovation and development. In this impactful role, you will not only oversee systems but also actively influence their evolution through artificial intelligence and automation. You'll play an essential role in designing and implementing scalable systems that support our rapid growth and future expansion.Your ImpactOversee, maintain, and enhance our core financial systems, including NetSuite, ensuring optimal performance.Identify and implement advanced AI solutions and automation to streamline processes and minimize manual tasks.Collaborate closely with the finance team, bridging the gap between accounting and technology while mentoring them in adopting new AI applications.Lead initiatives to implement new software, integrate systems, and develop complex automations.Provide primary support to end-users, troubleshoot system issues, and proactively monitor system performance.Document systems and processes to support scalable finance operations.About Our TeamYou will be part of our innovative finance team, reporting directly to the Senior Manager of Finance Systems. We are tech-savvy architects and automation experts dedicated to bridging finance and technology. Our mission goes beyond mere maintenance of systems; we proactively seek and implement cutting-edge tools, particularly in AI, to enhance efficiency and scalability.

Join our team as a German Customer Support Specialist in vibrant Barcelona! We are searching for tech-savvy individuals who are passionate about technology and delivering exceptional support to users of a leading technology services company.Your role will involve engaging with customers via email, phone, and chat, analyzing their account setups, and providing tailored solutions. You will troubleshoot various technical inquiries related to software, hardware, and logistics, and escalate complex issues as necessary.

Indie Campers seeks a Part-Time Support & Cleaning Specialist to help maintain its camper van fleet in Barcelona. This role ensures each vehicle is thoroughly cleaned and ready for travelers, contributing to a smooth rental experience. Main responsibilities Clean and prepare camper vans after each rental period Inspect vehicles to confirm they meet cleanliness and presentation standards Assist with general upkeep tasks for the fleet as needed Location This position is based in Barcelona, Barcelona, Spain.

Lodgify seeks a Customer Support Specialist to join the team in Barcelona, Cataluña. This position acts as the first point of contact for Lodgify users, helping them get the most from the platform. The role centers on providing prompt, helpful support through multiple channels. Key responsibilities Answer customer questions and handle requests via chat, email, and phone Troubleshoot issues and resolve problems so users can stay productive Guide customers as they use Lodgify’s platform, making sure their experience is smooth Support customer satisfaction by sharing clear and accurate information Role focus This role emphasizes communication and problem-solving. Expect to interact with a variety of customers and help them navigate the Lodgify platform day to day.

About Prosper AIProsper AI is at the forefront of innovation, specializing in AI Phone Agents designed for the healthcare sector. Our mission is to deliver human-like expertise while dramatically reducing operational costs. Our AI Agents efficiently manage a variety of tasks such as patient outreach, claims status inquiries, benefit verifications, prior authorizations, scheduling, and balance reminders. We are dedicated to eliminating $200 billion in administrative waste, enabling healthcare professionals to devote more time to patient care instead of administrative duties.Your RoleJoin us at Prosper as we redefine the capabilities of real-time AI technology. As a Software Engineer, your primary focus will be on designing and scaling our robust platform, including low-latency speech and LLM pipelines, orchestration layers, and reliability systems that empower our AI voice agents to engage in complex healthcare conversations with clarity and efficiency. This position is a full-time, on-site opportunity based in Barcelona with the potential for relocation to our New York office.Qualifications1-3 years of hands-on experience in developing end-to-end software solutions, from architecture to deployment.Proficiency in technologies that drive our stack, particularly FastAPI (Python) for backend development and React (TypeScript) for frontend.Experience in managing large-scale distributed systems with asynchronous workload orchestration.Familiarity with LLMs, AI agents, or other machine learning models is advantageous; we utilize Pipecat for our voice agents.A founder mindset: take ownership and work diligently, viewing Prosper as a stepping stone to your future entrepreneurial endeavors.Prepared to tackle the complexities of deploying AI voice agents for thousands of daily calls.Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, Physics, or a related field (or equivalent experience).Interview ProcessInitial conversation to discuss your background, aspirations, and career goals (30 minutes).Completion of a take-home challenge to be reviewed in the subsequent interview.Discussion of your solution with our engineering team to evaluate your approach and thought process.

Role Overview Septeo is hiring an Integration Support Specialist in Barcelona. This role serves as the main contact for clients during the integration of Septeo solutions with their current systems. The position combines technical troubleshooting, guidance, and client support to help customers get the most from our products. What You Will Do Act as the first point of contact for clients integrating Septeo solutions Troubleshoot technical issues as they arise Offer clear guidance and support throughout the integration process Deliver responsive and thorough customer service What We Look For Strong problem-solving skills and a proactive approach Comfort working in a busy setting Ability to communicate clearly with technical and non-technical stakeholders

Septeo seeks an Integration Support Specialist based in Barcelona to help clients connect Septeo's services with their own systems. This role centers on making the integration process smooth and resolving any technical issues that arise, ensuring customers have a positive experience. Key responsibilities Assist with integrating Septeo's services into client platforms, guiding the process from start to finish. Identify, troubleshoot, and resolve technical problems related to integrations. Collaborate with the customer support team to answer integration questions and address concerns as they come up. Look for ways to improve customer satisfaction and streamline operational processes. Requirements Strong troubleshooting abilities and a proactive approach to problem-solving. Comfort working with colleagues across different teams, especially customer support. Clear, effective communication skills, with the ability to explain technical matters to non-technical users.

Join our dynamic Customer Success team at Darwin AI, where we are dedicated to empowering our clients through innovative technology and artificial intelligence. We seek an enthusiastic and proactive Customer Success Executive who appreciates the significance of delivering outstanding client satisfaction. This role is ideal for someone who excels at nurturing long-term customer relationships and enjoys utilizing data and AI tools to enhance client success with our platform.As a Customer Success Executive, you will be pivotal in guiding our clients towards achieving their objectives, driving product adoption, and minimizing churn. You will serve as the primary liaison for our customers, offering continuous support and forward-thinking solutions to facilitate their business growth using Darwin AI.Key Responsibilities: Oversee the ongoing relationships with designated customers, acting as their main contact for support, updates, and optimization of AI solutions. Facilitate Monthly Business Reviews (MBRs) to evaluate customer satisfaction, assess AI performance, and pinpoint areas for improvement. Engage proactively with clients to discover new use cases, relay product updates, and ensure they are extracting maximum value from our AI solutions. Regularly monitor client accounts for signs of churn risk and collaborate with internal teams to devise strategies aimed at enhancing engagement and retention. Conduct training workshops to boost customer proficiency and encourage deeper integration of our tools. Analyze customer feedback and usage data to identify trends, insights, and potential areas for enhancement. Collaborate closely with Customer Support, Product, and Engineering teams to escalate and resolve technical issues while providing feedback for product enhancements. Maintain precise records of customer interactions and progress utilizing Planhat and other CRM tools.

We are seeking an AI Content Specialist to join our innovative team at Jobs for Humanity. In this role, you will leverage your expertise in artificial intelligence and content creation to contribute to projects focused on Artificial General Intelligence (AGI). Your responsibilities will include developing engaging content, conducting research, and collaborating with cross-functional teams to enhance our AI initiatives.

Are you ready to take your career to new heights and join a rapidly expanding team in the digital marketing landscape?Become a valuable member of our vibrant team at Teleperformance in beautiful Barcelona and collaborate on an innovative project centered around Digital Marketing Ads — an essential resource for businesses worldwide! Key Responsibilities:Verify submitted documents for accuracy and completeness.Deliver exceptional support to advertisers through phone and email communication.Ensure compliance with content regulations and address advertiser inquiries.Assist with performance monitoring and contribute to team projects.Guide businesses through the onboarding and setup processes.Acquire and disseminate knowledge of local verification practices.Engage in diverse tasks in a collaborative and fast-paced environment.

Who We Are:Are you ready to make a difference? Join our team at Rover and experience a work environment where we value both work and play.At Rover, we believe that everyone deserves the unconditional love of a pet. Since our inception in 2011, our platform has been dedicated to connecting dog and cat owners with reliable pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe. We empower our community of trustworthy pet caregivers to manage their own businesses with the backing of a global leader in pet care.Headquartered in Seattle, Washington, we have a vibrant, collaborative team with offices in Barcelona, San Antonio, Spokane, and remote locations. Our commitment to employee satisfaction has earned us accolades such as being listed among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. Our agile, fast-growing company is powered by leaders from some of the world's most respected tech firms.At Rover, our furry friends are just as valued as our human employees, and we pride ourselves on creating a diverse, inclusive, and welcoming community for all pet lovers, starting with our team.

Septeo is hiring a SaaS Hospitality Support Specialist in Barcelona. This full-time position centers on assisting clients in the hospitality sector with the use of Septeo’s SaaS solutions. Role overview The main focus of this role is to support customers as they navigate Septeo’s software. Daily tasks include troubleshooting technical issues, guiding users through product features, and working to resolve questions or concerns. The goal is to help clients get the most from Septeo’s tools and improve their operations. What you will do Respond to customer inquiries related to Septeo’s SaaS products Troubleshoot technical issues and provide clear solutions Guide users through software functionalities and best practices Ensure clients are satisfied with the support and products provided Requirements Interest in technology and customer service Experience supporting SaaS products or similar software is helpful Strong communication and problem-solving skills