Tech Support Manager

Role Overview InPost is hiring a Tech Support Manager based in Barcelona. This role leads the tech support team, focusing on strong customer service and effective resolution of technical issues. The position shapes team performance and supports ongoing improvements in customer satisfaction. What You Will Do Manage and guide the tech support team in daily operations Oversee resolution of technical problems to maintain high service standards Work to improve customer satisfaction through support processes Contribute to tech support strategy and team development Location This position is based in Barcelona.

Join our dynamic team as a Tech Support/Help Desk Technician in beautiful Barcelona! In this role, you will be instrumental in providing essential support to our internal employees by resolving various technical requests. This includes delivering help desk assistance to local end users and effectively managing ticket escalations with the appropriate IT escalation tiers.The ideal candidate will possess a strong understanding of both software and hardware, combined with critical thinking and effective problem-solving skills.

Role Overview Delivery Hero is looking for a Tech Support Specialist based in Barcelona. This role serves as the first contact for clients who need technical help. The position focuses on resolving issues and supporting a smooth experience for customers. What You Will Do Troubleshoot software and hardware problems reported by clients Assist users with technical questions and guide them through solutions Document issues and solutions for future reference Share customer feedback with the engineering team to support product improvements Collaboration This role works closely with engineering and other teams to ensure that customer insights contribute to ongoing product development and support quality.

Mercier Consultancy Group is hiring Spanish-Speaking Customer Support Specialists for a remote role supporting a major technology company in Greece. This position is based in Barcelona, Catalonia, Spain, and focuses on helping Spanish-speaking customers with their tech needs from a distance. What you will do Respond to questions from Spanish-speaking customers about technology products and services using phone, email, and chat. Explain technical solutions, product features, and troubleshooting steps in clear, accessible language. Guide customers through resolving technical problems, escalating more complex issues when needed. Document customer interactions and solutions accurately in the CRM system. Work with product and engineering teams by sharing customer feedback to help improve service quality. Keep up to date with new technology trends and product updates to deliver informed support. Role overview This role centers on providing knowledgeable, friendly support to Spanish-speaking customers remotely. Specialists will be part of a team aiming to make technology more accessible and user-friendly for clients across different platforms.

Join our dynamic team at Sopra Steria as an Application Support Agent N1. In this role, you will provide essential support for our applications, ensuring seamless operation and user satisfaction. You'll be the first point of contact for resolving application-related issues and will work closely with other teams to facilitate troubleshooting and enhancements.

About the Role Scopely is looking for a Player Support Operations Manager in Barcelona, Spain. This role focuses on delivering strong service to the gaming community by overseeing daily support operations and improving how the team works. What You Will Do Manage the day-to-day operations of the player support team Identify and implement process improvements Lead initiatives aimed at increasing player satisfaction

Are you a tech-savvy individual with a passion for helping others? Join our dynamic team as a French Technical Support Agent and play a crucial role in assisting users of a leading technology services company.We seek enthusiastic experts who are comfortable navigating the internet and conducting research to provide top-notch support. In this role, you will:Engage with users through various channels including email, phone, and chatAssess user account setups and past interactions to deliver tailored solutionsResolve technical inquiries encompassing software, hardware, and logisticsEscalate complex issues with thorough context for efficient resolution

Who We Are:At Rover, we aim to connect pet parents with loving pet sitters and dog walkers, making it easier for everyone to experience the unconditional love of a pet. Founded in 2011, our platform is designed to empower pet care providers with the tools they need to run their own businesses while ensuring they have the support of a global company.With our headquarters in Seattle and teams across Barcelona, San Antonio, Spokane, and remote locations, we pride ourselves on being recognized as one of the best workplaces in the tech industry. Our commitment to an inclusive culture and a collaborative environment is just as vital as our mission to enhance pet parenthood.Join Our Site Reliability and Production Support TeamAs a Production Support Engineer, you will be an integral part of our Site Reliability Engineering (SRE) Team. This team is responsible for the performance, scalability, and reliability of the Rover platform. You will leverage observability tools, your investigative skills, and data analysis to ensure a robust experience for our users—both pet owners and sitters.

Role Overview Delivery Hero is looking for a Head of Tech Talent Acquisition based in Barcelona. This leader will guide efforts to source and attract skilled technology professionals, supporting the company’s ongoing projects and growth plans. Main Responsibilities Collaborate with leadership to shape and execute the technology talent acquisition strategy. Work as part of the HR leadership team to align hiring with business goals. Develop and promote initiatives that strengthen Delivery Hero’s employer brand in the tech market. Refine recruitment processes for efficiency and effectiveness. Use data and analytics to inform and optimize hiring decisions. Champion diversity and inclusion throughout the hiring process. Foster a culture that supports professional growth and an inclusive workplace. Location This position is based in Barcelona.

Lodgify seeks a Customer Support Specialist to join the team in Barcelona, Cataluña. This position acts as the first point of contact for Lodgify users, helping them get the most from the platform. The role centers on providing prompt, helpful support through multiple channels. Key responsibilities Answer customer questions and handle requests via chat, email, and phone Troubleshoot issues and resolve problems so users can stay productive Guide customers as they use Lodgify’s platform, making sure their experience is smooth Support customer satisfaction by sharing clear and accurate information Role focus This role emphasizes communication and problem-solving. Expect to interact with a variety of customers and help them navigate the Lodgify platform day to day.

Join us as a Front-End Architect / Tech Lead with deep expertise in ReactJS and NextJS. You'll spearhead the creation of a cutting-edge front-end framework from the ground up. Working independently, you will make pivotal architectural decisions for high-impact eCommerce initiatives, advocate best practices, and ensure the scalability and performance of our applications.Your Role:> Technical Leadership & ArchitectureEstablish and uphold a robust front-end architecture that aligns with contemporary best practices.Make strategic decisions regarding frameworks, libraries, and performance enhancements.Lead the charge on microfrontend adoption and integration wherever relevant.> ReactJS & NextJS MasteryGuide development efforts using ReactJS (minimum 4 years of hands-on experience) and NextJS (latest versions, 13+).Implement advanced features such as SSR, SSG, and ISR to optimize application performance.Facilitate seamless integration of NextJS functionalities for improved SEO and scalability.> Design Systems LeadershipLead or co-develop enterprise-level design systems to ensure consistency and reusability.Establish component libraries and enforce UI/UX standards across teams.> Team Collaboration & ScalingCollaborate with large, cross-functional teams on extensive projects.Mentor developers, review code, and promote best practices for maintainability and scalability.> Performance & Quality AssuranceEnhance application performance through code splitting, caching, and lazy loading techniques.Oversee the implementation of automated testing (unit, integration, and E2E) and CI/CD pipelines.Monitor and improve Lighthouse scores and ensure accessibility compliance.> Innovation & Continuous ImprovementStay abreast of emerging trends in front-end technologies and microfrontends.Introduce modern architectural patterns and tools to accelerate delivery speed and quality.

Join our dynamic team at Ubisoft as a Tech Programmer, where you will be instrumental in developing cutting-edge software solutions for our gaming projects. Collaborate with talented teams in a creative environment that fosters innovation and excellence.

T-Systems Iberia is hiring a Proposal Manager for the Deal Support Office in Barcelona. This position centers on managing the proposal process for client bids in the technology sector. Role overview The Proposal Manager leads the development of proposals, working closely with colleagues from different departments. The goal is to produce clear, persuasive bids that address client requirements and reflect the company’s standards. Key responsibilities Coordinate the end-to-end proposal process for client opportunities Collaborate with cross-functional teams to gather input and align on solutions Ensure each proposal meets quality standards and client expectations What you bring This role requires strong organizational skills, attention to detail, and the ability to work with multiple teams. Experience in proposal management or bid coordination, especially within the tech industry, is valuable.

Role Overview Septeo is hiring an Integration Support Specialist in Barcelona. This role serves as the main contact for clients during the integration of Septeo solutions with their current systems. The position combines technical troubleshooting, guidance, and client support to help customers get the most from our products. What You Will Do Act as the first point of contact for clients integrating Septeo solutions Troubleshoot technical issues as they arise Offer clear guidance and support throughout the integration process Deliver responsive and thorough customer service What We Look For Strong problem-solving skills and a proactive approach Comfort working in a busy setting Ability to communicate clearly with technical and non-technical stakeholders

Septeo seeks an Integration Support Specialist based in Barcelona to help clients connect Septeo's services with their own systems. This role centers on making the integration process smooth and resolving any technical issues that arise, ensuring customers have a positive experience. Key responsibilities Assist with integrating Septeo's services into client platforms, guiding the process from start to finish. Identify, troubleshoot, and resolve technical problems related to integrations. Collaborate with the customer support team to answer integration questions and address concerns as they come up. Look for ways to improve customer satisfaction and streamline operational processes. Requirements Strong troubleshooting abilities and a proactive approach to problem-solving. Comfort working with colleagues across different teams, especially customer support. Clear, effective communication skills, with the ability to explain technical matters to non-technical users.

At Lighthouse, we are dedicated to transforming commercial strategies within the hospitality sector. Our state-of-the-art platform simplifies data complexities, providing businesses with actionable insights, sophisticated pricing tools, and innovative business intelligence to maximize their revenue potential.With a robust backing of $370 million in Series C funding and a relentless drive for expansion, we've successfully integrated five companies into our ecosystem and achieved over $100 million in ARR by 2024. Our diverse team of 850+ professionals is spread across 35 countries, representing 34 distinct nationalities.At Lighthouse, we pride ourselves on being more than just a workplace; we are a vibrant community. Together, we foster collaboration, creativity, and commitment as we strive to revolutionize the hospitality industry. Are you ready to embark on this exciting journey with us? Your Role:As a Technical Support Specialist, you will be the subject matter expert on our products, acting as a critical escalation point for intricate client inquiries. Managing your own case portfolio, you will provide outstanding technical support and transform complex technical issues into clear, empowering experiences for our clients. Your pivotal role ensures we maintain exceptional customer satisfaction and serve as a crucial liaison between our clients and internal teams.Your Impact:Act as a subject matter expert and escalation point for complex product logic, integrations, and configuration queries.Investigate, troubleshoot, and resolve a large volume of technical support cases, applying root cause analysis for long-term solutions.Collaborate cross-functionally, escalating critical issues to Engineering and Product teams with comprehensive documentation to enhance product quality.Educate clients on maximizing their usage of Lighthouse products tailored to their specific needs and technical backgrounds.Provide technical support for integrated products such as BI, Benchmark Insights, OTB, and Pricing Manager.Manage customer cases through chat and email, ensuring timely and professional resolutions.Develop and maintain user manuals and supporting materials to improve customer self-service capabilities.Proactively identify risks to client satisfaction and recommend process improvements to optimize support workflows.Manage relationships with third-party partners to troubleshoot and support integrated solutions, ensuring a seamless experience for customers.Contribute to the enhancement of internal processes and customer experience.

Join our elite AI Special Forces team at Darwin AI! We are seeking a dynamic and enthusiastic AI Support Specialist who is committed to providing rapid, effective, and high-quality assistance to our clients. If you are passionate about technology and AI, and enjoy tackling challenges head-on, this role is a perfect fit for you.As an AI Support Specialist, you will be instrumental in addressing client inquiries and resolving issues related to their AI agents. You will serve as the frontline for clients needing assistance with technical problems and system integrations. Your ability to troubleshoot effectively and collaborate with teams across Customer Success, Product, and Engineering will ensure that our clients receive exceptional support and maintain a strong relationship with Darwin AI.Your responsibilities will include:Responding to customer inquiries through platforms such as WhatsApp, email, and Slack, ensuring swift responses and high satisfaction rates.Troubleshooting and resolving technical issues, particularly those involving AI behavior, configuration, and API integrations.Monitoring alerts from internal tools and acting upon customer feedback submitted through the Darwin platform.Collaborating closely with Product and Engineering teams to escalate complex issues and contribute to product enhancements.Documenting support activities in our systems to maintain accurate records of issues and solutions.Identifying recurrent issues and assisting in the development of internal documentation and FAQs.Teaming up with Customer Success and Onboarding to provide a seamless customer experience.Auditing AI interactions to discover bugs or areas for improvement.Ensuring that all critical feedback and issues are resolved within agreed service level agreements (SLAs).

Join our dynamic team at tgs as a Helpdesk Support Specialist in our Barcelona office. We are looking for a proactive and enthusiastic individual to provide essential IT support to our users. This associate to mid-level position requires a minimum of 2 years of experience, offering a unique opportunity to thrive in an enterprise-level computing environment. The ideal candidate will possess strong technical troubleshooting abilities and outstanding communication skills, both verbal and written.Key Responsibilities:Install and provide support for PC and Apple hardware and software, including peripherals like printers and USB devices.Handle incoming calls and emails regarding workstation and peripheral performance issues.Conduct on-site analysis, diagnosis, and resolution of workstation problems for diverse end users, and recommend corrective hardware and software solutions, including remote assistance.Follow established procedures for logging, reporting, and monitoring helpdesk requests.Ensure high levels of user satisfaction through timely follow-ups and strong communication skills.

Septeo is hiring a SaaS Hospitality Support Specialist in Barcelona. This full-time position centers on assisting clients in the hospitality sector with the use of Septeo’s SaaS solutions. Role overview The main focus of this role is to support customers as they navigate Septeo’s software. Daily tasks include troubleshooting technical issues, guiding users through product features, and working to resolve questions or concerns. The goal is to help clients get the most from Septeo’s tools and improve their operations. What you will do Respond to customer inquiries related to Septeo’s SaaS products Troubleshoot technical issues and provide clear solutions Guide users through software functionalities and best practices Ensure clients are satisfied with the support and products provided Requirements Interest in technology and customer service Experience supporting SaaS products or similar software is helpful Strong communication and problem-solving skills

Join the dynamic team at Septeo as a PMS Camping Support Specialist. In this role, you will be the first point of contact for our clients, providing expert assistance with our Property Management System (PMS) specifically tailored for the camping sector. Your technical expertise and exceptional customer service skills will help ensure that our clients maximize the benefits of our software solutions.As a key member of our Customer Support department, you will troubleshoot issues, guide users through system functionalities, and contribute to our ongoing commitment to client satisfaction. This position offers a unique opportunity for individuals passionate about technology and customer service.