Technical Support Specialist at Lighthouse | Barcelona

At Lighthouse, we are dedicated to transforming commercial strategies within the hospitality sector. Our state-of-the-art platform simplifies data complexities, providing businesses with actionable insights, sophisticated pricing tools, and innovative business intelligence to maximize their revenue potential.With a robust backing of $370 million in Series C funding and a relentless drive for expansion, we've successfully integrated five companies into our ecosystem and achieved over $100 million in ARR by 2024. Our diverse team of 850+ professionals is spread across 35 countries, representing 34 distinct nationalities.At Lighthouse, we pride ourselves on being more than just a workplace; we are a vibrant community. Together, we foster collaboration, creativity, and commitment as we strive to revolutionize the hospitality industry. Are you ready to embark on this exciting journey with us? Your Role:As a Technical Support Specialist, you will be the subject matter expert on our products, acting as a critical escalation point for intricate client inquiries. Managing your own case portfolio, you will provide outstanding technical support and transform complex technical issues into clear, empowering experiences for our clients. Your pivotal role ensures we maintain exceptional customer satisfaction and serve as a crucial liaison between our clients and internal teams.Your Impact:Act as a subject matter expert and escalation point for complex product logic, integrations, and configuration queries.Investigate, troubleshoot, and resolve a large volume of technical support cases, applying root cause analysis for long-term solutions.Collaborate cross-functionally, escalating critical issues to Engineering and Product teams with comprehensive documentation to enhance product quality.Educate clients on maximizing their usage of Lighthouse products tailored to their specific needs and technical backgrounds.Provide technical support for integrated products such as BI, Benchmark Insights, OTB, and Pricing Manager.Manage customer cases through chat and email, ensuring timely and professional resolutions.Develop and maintain user manuals and supporting materials to improve customer self-service capabilities.Proactively identify risks to client satisfaction and recommend process improvements to optimize support workflows.Manage relationships with third-party partners to troubleshoot and support integrated solutions, ensuring a seamless experience for customers.Contribute to the enhancement of internal processes and customer experience.

At Lighthouse, we are dedicated to transforming commercial strategies within the hospitality sector. Our state-of-the-art commercial platform simplifies complex data, providing businesses with actionable insights, advanced pricing tools, and innovative business intelligence to maximize their revenue potential.With a robust backing of $370 million in Series C funding and a relentless drive for growth, we have integrated five companies into our journey, achieving over $100 million in Annual Recurring Revenue (ARR) in 2024. Our diverse team of over 850 members spans 35 countries and includes 34 nationalities.At Lighthouse, we foster a vibrant community. Our collaborative and enjoyable work environment is deeply committed to revolutionizing the hospitality industry. Are you prepared to embark on this exciting journey with us? What you will doAs a Data Engineer within our newly formed Data Products team, you will be pivotal in enhancing the quality and business value of our essential data assets. You will take a hands-on approach in designing, constructing, and maintaining data pipelines that support various teams across Lighthouse. Acting as a liaison between our data resources and the business, you will collaborate with stakeholders to ensure that our data effectively serves its consumers.Where you will have an impactBecome the authority on key data products, comprehensively understanding the entire data lifecycle, quality standards, and business applications.Design, implement, and sustain both streaming and batch data pipelines that empower our products and internal analytics.Work closely with data consumers to comprehend their requirements and deliver effective data solutions.Enhance data quality, latency, and reliability.Adopt a product engineering mindset, concentrating on delivering significant value and tackling business challenges through data.Be at the forefront of our AI evolution, integrating intelligence into our platform and advocating for an AI-first development culture within the engineering team.Mentor fellow engineers, sharing your expertise and aiding in their professional growth.About our teamThe Data Products Team serves as the definitive source of truth for Lighthouse's data, forming the foundational layer of our entire data ecosystem.Our primary mission is to model and deliver high-quality, foundational data products that are essential components for all downstream product features, machine learning models, and data science initiatives.

Join Lighthouse, where we are committed to transforming commercial strategies in the hospitality sector. Our cutting-edge commercial platform simplifies data complexities, equipping businesses with actionable insights, advanced pricing tools, and state-of-the-art business intelligence to maximize their revenue potential.With a robust backing of $370 million in Series C funding and a relentless drive for growth, we have integrated five companies into our journey and achieved over $100 million in ARR in 2024. Our diverse team of over 850 members spans 35 countries and represents 34 unique nationalities.At Lighthouse, we foster a vibrant community. Our collaborative and fun workplace is dedicated to revolutionizing the hospitality industry. Are you ready to embark on this exciting journey with us?

At Lighthouse, our mission is to redefine commercial strategy within the hospitality sector. We have developed a groundbreaking commercial platform that simplifies data complexities, enabling businesses to access actionable insights, state-of-the-art pricing tools, and innovative business intelligence to maximize their revenue potential.Fueled by an impressive $370 million in Series C funding and a relentless drive for growth, we have successfully integrated five companies into our journey and achieved over $100 million in annual recurring revenue (ARR) by 2024. With a diverse team of over 850 professionals across 35 countries and representing 34 nationalities, we are proud of our vibrant community.At Lighthouse, we are more than just colleagues; we are a community committed to collaboration, enjoyment, and making a meaningful impact. Join us on this thrilling adventure to transform the hospitality industry! What You Will DoAs a Senior Data Engineer, you will play a pivotal role in the end-to-end lifecycle of our large-scale data ingestion and transformation engine. You will be involved in the complete engineering process: designing, developing, scaling, and maintaining our data pipelines that manage substantial data streams of up to 100 TB per day. This position encompasses advanced greenfield data engineering while delving into intricate hospitality data domains, as well as enhancing and supporting the stability and quality of existing pipelines.Your Impact AreasEnd-to-End Pipeline Engineering: Design, build, and deploy scalable data pipelines that ingest data from various sources such as APIs, Webhooks, SFTP, and Cloud Storage.Domain Modeling: Create and implement complex domain modeling and transformation logic to unify disparate data sources into high-fidelity data products.Architectural Improvements: Transition legacy processes and components into modern, scalable, and stable data architectures.Operational Excellence: Enhance the reliability and quality of our data pipelines through advanced observability, automated testing, automation, and self-healing features to preemptively resolve root causes.Collaboration: Work closely with product teams, other engineering groups, support services, business teams, customers, and partners.Technical Resolution: Lead investigations and resolve complex technical issues, performing in-depth analyses of our code and systems to identify root causes.Engineering Velocity: Accelerate development by strategically employing AI to enhance productivity and utilizing AI and automation to simplify debugging, root-cause investigations, and repetitive tasks.

Join our dynamic team at tgs as a Helpdesk Support Specialist in our Barcelona office. We are looking for a proactive and enthusiastic individual to provide essential IT support to our users. This associate to mid-level position requires a minimum of 2 years of experience, offering a unique opportunity to thrive in an enterprise-level computing environment. The ideal candidate will possess strong technical troubleshooting abilities and outstanding communication skills, both verbal and written.Key Responsibilities:Install and provide support for PC and Apple hardware and software, including peripherals like printers and USB devices.Handle incoming calls and emails regarding workstation and peripheral performance issues.Conduct on-site analysis, diagnosis, and resolution of workstation problems for diverse end users, and recommend corrective hardware and software solutions, including remote assistance.Follow established procedures for logging, reporting, and monitoring helpdesk requests.Ensure high levels of user satisfaction through timely follow-ups and strong communication skills.

At Lighthouse, we are dedicated to transforming the commercial strategy landscape for the hospitality sector. Our state-of-the-art commercial platform simplifies data complexities, equipping businesses with actionable insights, advanced pricing mechanisms, and innovative business intelligence tools to maximize their revenue potential.With a robust backing of $370 million in Series C funding and a relentless pursuit of growth, we have integrated five companies into our ecosystem and achieved over $100 million in Annual Recurring Revenue (ARR) in 2024. Our diverse team of more than 850 professionals across 35 countries embodies 34 different nationalities.At Lighthouse, we cultivate more than just a workplace; we are a vibrant community. Collaborative and enjoyable, we are deeply committed to revolutionizing the hospitality industry together. Are you prepared to join us and shine as part of the most exhilarating journey in this field? What You Will DoAs an Implementation Specialist, you will play a vital role in the client experience by onboarding new customers to Lighthouse, particularly focusing on the direct products from The Hotels Network. You will serve as the primary technical consultant for our clients during the critical post-sales phase, guiding them through the setup process, addressing inquiries, and resolving technical challenges to ensure a seamless onboarding journey. You will collaborate with Sales, Product, and Technical teams, utilizing AI tools and internal resources for enhanced efficiency.Where You Will Have ImpactAccount Activation: Oversee the entire client onboarding cycle, ensuring successful account activation through proactive management and consistent follow-up.Client Technical Support: Provide guidance to clients during the technical installation of our scripts, offering hands-on assistance and troubleshooting to guarantee a smooth setup.Communication: Act as the primary contact for our German-speaking clients, ensuring clear communication and timely project delivery.Sales Collaboration: Work closely with Sales Managers to ensure a swift and seamless transition of new accounts.Technical & Integration Coordination: Collaborate with technical and partnership teams to manage integrations and prioritize technical requirements.Data Monitoring: Track initial client data and platform functionality to ensure everything operates correctly post-setup.Knowledge Sharing: Enhance team efficiency by documenting processes and sharing knowledge within the team.

Join our dynamic team as an IT Support Specialist where you will be the backbone of our technological infrastructure. Your expertise will help ensure that our systems run smoothly and our users receive top-notch support. You will troubleshoot issues, assist with hardware and software installations, and provide exceptional customer service to our team members.

Join our dynamic team as a French Technical Support Advisor in vibrant Barcelona! We are on the lookout for tech-savvy individuals who are passionate about technology and enjoy engaging with users in a supportive capacity for a leading company in technology services.In this role, you will be responsible for: Communicating effectively with users through email, phone, and chat channels. Analyzing user accounts and past interactions to provide tailored solutions. Troubleshooting diverse technical inquiries related to software, hardware, and logistics. Escalating complex issues with clear context and rationale.

Join our team as a German Customer Support Specialist in vibrant Barcelona! We are searching for tech-savvy individuals who are passionate about technology and delivering exceptional support to users of a leading technology services company.Your role will involve engaging with customers via email, phone, and chat, analyzing their account setups, and providing tailored solutions. You will troubleshoot various technical inquiries related to software, hardware, and logistics, and escalate complex issues as necessary.

Join our dynamic team at tgs as a Junior Helpdesk/IT Support Desktop Specialist in our vibrant Barcelona office. This full-time entry-level position is perfect for individuals with 0 to 2 years of experience looking to thrive in an enterprise-computing environment. The ideal candidate will possess strong technical troubleshooting abilities, along with exceptional communication skills, both written and verbal.Key Responsibilities:Install and support PC and Apple hardware and software, including peripheral devices such as printers and USB devices.Manage incoming calls and emails regarding workstation and peripheral performance, addressing user queries effectively.Conduct on-site analysis, diagnosis, and resolution of workstation and peripheral issues for diverse users, recommending and implementing appropriate hardware and software solutions, including remote repairs.Follow established procedures for logging, reporting, and monitoring helpdesk requests.Ensure high levels of user satisfaction through timely and accurate follow-ups, strong technical skills, and excellent customer communication and relationship-building.

At Lighthouse, we are on a transformative journey to redefine commercial strategies within the hospitality sector. Our pioneering commercial platform simplifies data complexity, equipping businesses with actionable insights, advanced pricing tools, and state-of-the-art business intelligence to maximize their revenue potential.With an impressive $370 million in Series C funding and a relentless commitment to growth, we have successfully integrated five companies into our mission and achieved an ARR exceeding $100 million in 2024. Our diverse team of over 850 professionals hails from 35 countries and represents 34 nationalities.At Lighthouse, we foster a vibrant community rather than just a workplace. Our collaborative, enjoyable, and dedicated environment allows us to work together in revolutionizing the hospitality industry. Are you ready to join us and thrive in the most exhilarating venture in this space? Your RoleAs a Data Engineer, you will play a crucial role in the complete lifecycle of our large-scale data ingestion and transformation engine. You will engage in the entire engineering process: designing, developing, scaling, and maintaining our data pipelines that manage vast data streams—up to 100 TB daily. This role combines innovative greenfield data engineering with in-depth exploration of hospitality data domains, while also enhancing, maintaining, and ensuring the stability and quality of existing pipelines.Your ImpactEnd-to-End Pipeline Engineering: Design, build, and deploy scalable data pipelines that seamlessly ingest data from various sources (APIs, Webhooks, SFTP, Cloud Storage).Data Unification: Develop and implement complex domain modeling and transformation logic to ensure disparate data sources are integrated into high-fidelity data products.Architectural Advancements: Transition legacy processes into modern, scalable, and stable data architectures.Operational Excellence: Enhance the reliability and quality of our data pipelines by building advanced observability, automated testing, and self-healing features to proactively address root causes.Cross-Functional Collaboration: Work closely with product managers, engineering teams, support staff, customers, and partners.Technical Investigation: Participate in diagnosing and resolving intricate technical issues, conducting thorough analyses to identify root causes within your area of responsibility.AI-Driven Efficiency: Leverage AI to accelerate development and streamline complex debugging, root-cause analysis, and routine tasks.

Join Eurofins Scientific as a Technical Sample Collection and Inspection Specialist in Barcelona. In this pivotal role, you will be responsible for the collection, preservation, and inspection of samples for various analytical processes. Your keen attention to detail and adherence to protocols will ensure the integrity of our testing processes.

Join our dynamic team as a French Technical Support Agent in the vibrant city of Barcelona! We are seeking technology enthusiasts who are passionate about assisting users of a leading company in technology services.In this role, your primary responsibilities will include:Communicating with users through email, phone, and chat channels.Analyzing user account setups and previous interactions to provide tailored solutions.Troubleshooting various technical inquiries related to software, hardware, and logistics.Escalating complex issues while providing clear context for the escalation.

Join Lighthouse, where we're transforming the commercial strategy for the hospitality sector. Our pioneering platform simplifies data complexities, providing actionable insights, sophisticated pricing tools, and state-of-the-art business intelligence to help businesses maximize their revenue potential.With a robust backing of $370 million in Series C funding and a relentless drive for growth, we have integrated five companies into our mission and surpassed $100 million in ARR as of 2024. Our diverse team of over 850 professionals represents 34 nationalities across 35 countries.At Lighthouse, we're not just a workplace; we're a community. Fun, collaborative, and committed, we strive together to revolutionize the hospitality industry. Are you ready to embark on this exciting journey with us? Your RoleAs a Senior Backend Engineer, you will be a crucial member of our “Indie” team, tasked with developing the premier all-in-one commercial platform for independent hotels. You'll address the unique challenges of unifying our product lines following acquisitions, working with diverse technology stacks including Python, Go, and .NET. Your expertise will be vital in making architectural decisions that shape the future of our platform, empowering our team and delighting our customers.Your ImpactEnhance and maintain our backend services, integrating our Python, Go, and .NET technology stacks.Collaborate with product and engineering teams to convert business needs into technical solutions.Ensure our systems are performant, scalable, and reliable as we handle vast amounts of real-time data.Write clean, maintainable, and well-tested code, balancing practical solutions with long-term quality.Lead architectural discussions and significantly influence the technical evolution of our platform.Proactively manage project progress by anticipating challenges, proposing solutions, and delivering impactful results.Mentor and uplift your teammates through code reviews, pair programming sessions, and technical discussions.Be at the forefront of our AI evolution, integrating intelligence into our platform and promoting an AI-first development culture within the engineering team.About Our TeamJoin our dedicated team in the

At Lighthouse, our mission is to revolutionize the commercial strategy within the hospitality industry. Our state-of-the-art commercial platform simplifies data complexities, equipping businesses with actionable insights, advanced pricing tools, and innovative business intelligence to maximize their revenue potential.With a robust backing of $370 million in Series C funding and a relentless drive for growth, we've integrated five companies into our vision and achieved over $100 million in ARR as of 2024. Our diverse team of over 850 members spans 35 countries and encompasses 34 nationalities.At Lighthouse, we pride ourselves on fostering a community-oriented work environment. We collaborate, enjoy our work, and are committed to transforming the hospitality sector. Are you ready to embark on this exciting journey with us? What You Will DoWe are seeking a Senior DevOps Engineer who is enthusiastic about problem-solving, scalable cloud engineering, automation, microservices, and data architectures. You will handle complex data transformations and manage large data streams in real-time, eager to see your contributions come to life.Your Impact AreasAutomate the deployment, operation, and monitoring of our applications using GitOps principles for scalability and reproducibility.Enhance the productivity of over 150 engineers by rethinking and refining CI/CD pipelines and developer workflows.Take charge of our cloud infrastructure's setup, maintenance, scaling, and disaster recovery strategies.Drive the evolution of our tech stack by researching and implementing new technologies to enhance our platform.Collaborate closely with the security team to ensure compliance with stringent security guidelines across all services and infrastructure.Develop and maintain robust monitoring, alerting, and tooling to uphold platform reliability and performance.Provide expert support and guidance to peers and other engineering teams in a collaborative environment.Leverage AI to accelerate development and streamline complex debugging and recurring tasks.About Our TeamThe Lighthouse DevOps team is the cornerstone connecting our various engineering teams. Our mission is to ensure the performance, security, and reliability of our products while maintaining a focus on uptime and disaster recovery.

Join our dynamic team at Cross Border Talents, where we seek tech-savvy professionals to provide outstanding support to users of a prestigious technology services company. We have found that the most successful candidates are passionate about the internet and possess strong research skills.As a French Technical Support Agent, your primary responsibilities will include:Communicating with users via email, phone, and chatAssessing and analyzing users’ account setups and previous interactions to provide tailored solutionsTroubleshooting technical inquiries related to software, hardware, and logisticsEscalating complex issues while providing context for escalation

Are you a tech-savvy individual with a passion for helping others? Join our dynamic team as a French Technical Support Agent and play a crucial role in assisting users of a leading technology services company.We seek enthusiastic experts who are comfortable navigating the internet and conducting research to provide top-notch support. In this role, you will:Engage with users through various channels including email, phone, and chatAssess user account setups and past interactions to deliver tailored solutionsResolve technical inquiries encompassing software, hardware, and logisticsEscalate complex issues with thorough context for efficient resolution

At Lighthouse, we are committed to revolutionizing commercial strategies within the hospitality sector. Our groundbreaking commercial platform streamlines data complexity, providing businesses with actionable insights, sophisticated pricing tools, and advanced business intelligence to maximize their revenue potential.With $370 million in Series C funding and a relentless drive for growth, we have integrated five companies into our journey and achieved over $100 million in ARR as of 2024. Our diverse team of 850+ professionals spans 35 countries, representing 34 nationalities.At Lighthouse, we believe in fostering a vibrant community. Our collaborative and enjoyable work environment is dedicated to transforming the hospitality industry. Are you ready to join us and be a part of this exciting journey? What you will doAs an Engineering Manager, you will oversee an engineering team dedicated to building and operating scalable systems within our platform. This leadership position has a significant impact, with your team's efforts directly influencing real-world applications that benefit businesses globally. Your role will blend robust technical expertise with exceptional operational and people management skills.Where you will have impactGuide, mentor, and coach a team of engineers, nurturing a culture of technical excellence and supporting long-term career development.Act as the technical leader for your team, facilitating their technical growth and collaboration while also maintaining organizational structure, planning, and delivery.Contribute to the architecture, design, implementation, maintenance, and scaling of the systems your team manages.Be at the forefront of our AI initiatives, integrating intelligence into our platform. You will not only develop AI features for our clients but also advocate for an AI-first development culture within the engineering team.Identify, plan, and implement continuous improvements in system quality, stability, observability, performance, and reliability.Collaborate closely with product management, other engineering teams, support, and business units.About our teamYou will lead a talented group of engineers who build and sustain critical components of our platform. This team tackles technically challenging problems at scale, transforming complex requirements into reliable, high-quality solutions that drive our products for the hospitality industry.

At Lighthouse, we are dedicated to revolutionizing commercial strategies within the hospitality sector. Our pioneering commercial platform simplifies data complexities, providing businesses with actionable insights, advanced pricing tools, and state-of-the-art business intelligence to maximize revenue.With $370 million in Series C funding and a relentless commitment to expansion, we have successfully integrated five companies into our ecosystem, achieving over $100 million in ARR by 2024. Our diverse team of over 850 professionals spans 35 countries and represents 34 nationalities.At Lighthouse, we cultivate more than just a workplace; we foster a vibrant community. Our collaborative and dynamic environment is driven by a shared passion for transforming the hospitality industry. Are you prepared to embark on this exhilarating journey with us? Your RoleWe are rapidly expanding our team and seeking full-time Sales Development Representatives situated in Spain. Reporting directly to the SDR Team Leader, your primary duty will be to propel growth by qualifying leads for our Business Development Managers.As an SDR, you will serve as the initial contact between prominent hotel brands and Lighthouse. You will play a crucial role in promoting Lighthouse’s products across the industry and establishing connections with potential clients, thereby contributing to the growth of our sales pipeline. Additionally, you will have the opportunity to help us enhance and broaden our Sales Development capabilities. We are in search of innovative go-getters to join us during this thrilling phase!Your ImpactUtilize AI-driven insights and automation through CRM systems, conversation intelligence, and commercial data to enhance forecast accuracy, elevate pipeline quality, ensure effective account execution, and continually optimize sales processes in collaboration with Sales Operations. Specifically, you will:Conduct in-depth research on key contacts within the hospitality industry, particularly hotel chains and their management entities.Craft well-designed messaging for key contacts using news, industry trends, and company updates.Engage with incoming leads to effectively schedule product demonstrations.Make outbound calls, send LinkedIn messages, and compose highly personalized emails to potential clients, maintaining a high volume of quality outreach.Proactively identify new business opportunities for Stardekk and Lighthouse.

Join our dynamic team as a French Technical Support Advisor, working with a global leader in technology services. We are seeking enthusiastic individuals who are passionate about the internet and adept at navigating various online resources. Your role will be pivotal in assisting users and ensuring their satisfaction with our services.As a Technical Support Expert, your primary responsibilities will include:Engaging with users through email, phone, and chat to provide exceptional support.Assessing users' account configurations and prior interactions to deliver tailored solutions.Troubleshooting a variety of technical inquiries, including software, hardware, and logistical concerns.Escalating complex cases while providing detailed context for further assistance.