Workplace Experience Manager - Barcelona & US

About UsPerk, formerly known as TravelPerk, is a cutting-edge platform designed for efficient travel and spend management. Our innovative tools automate various processes including travel bookings, expense management, and invoice processing, allowing businesses to focus on what truly matters. By eliminating tedious tasks that consume valuable time, we aim to…

About Perk Perk builds tools that simplify travel and expense management through automation. Our platform helps organizations reduce manual work, giving teams more time to focus on what matters. Over 10,000 clients worldwide trust Perk, including Wise, On Running, and Breitling. We address the widespread problem of lost productivity in the workplace, helping companies reclaim hours and cut unnecessary costs. Founded in 2015, Perk has grown to over 1,800 employees across 12 offices, with headquarters in London and Boston. Our team represents more than 70 nationalities, all working together to improve the way millions experience work. Our Values Ownership: Every team member takes responsibility for their work and its impact. Exceptional service: We aim to deliver outstanding support to our clients and each other. Teamwork: Collaboration drives our success. Curiosity and purpose: We encourage learning and meaningful contributions. Workplace Experience Specialist in Barcelona Perk is looking for a Workplace Experience Specialist to help create a welcoming, efficient, and productive environment in our Barcelona office. This role supports our mission by ensuring daily operations run smoothly and employees feel empowered to do their best work. Learn More For additional details about Perk and our approach, visit www.perk.com.

Unilabs is on the lookout for an enthusiastic and meticulous Workplace Service Analyst to become a vital member of our team in the Hospital & Health Care sector. In this role, you will be instrumental in facilitating the seamless daily operations of our diagnostic facilities. Our international collective of diagnostic experts and support professionals is committed to delivering exceptional diagnostic services, grounded in our CARE BIG culture that champions collaboration, innovation, and excellence.As one of Europe's leading diagnostic providers, Unilabs offers a comprehensive range of laboratory, imaging, and pathology services. We prioritize accurate and timely diagnostics to improve healthcare outcomes for patients globally. As a Workplace Service Analyst, you will significantly contribute to this mission by ensuring our workplace environments function smoothly and efficiently.

Role Overview Codeway is hiring an Employee Experience Specialist in Barcelona. This role focuses on improving the workplace environment and supporting employee satisfaction. The goal: help shape a culture where employees feel engaged, productive, and included. What You Will Do Work with teams across the company to design and deliver initiatives that enhance daily work life Identify and address employee needs to strengthen engagement and belonging Support efforts to boost organizational effectiveness through people-focused programs What Matters Here Genuine interest in people and workplace culture Commitment to making Codeway a place where employees thrive Collaboration with colleagues from different departments

About AbacumAbacum is a pioneering Business Planning solution designed to empower finance teams. Our platform automates reporting, fosters collaboration, and simplifies planning and forecasting, enabling finance teams to transition from routine calculations to strategic decision-making.Founded in 2020 by two former CFOs, we have evolved into a global team of 100+ professionals representing 30+ nationalities. With our headquarters in New York and additional offices in London and Barcelona, we are trusted by industry leaders such as Dish Networks, Strava, BetterUp, Kajabi, JG Wentworth, Abridge, Cortex, among others.Having successfully raised over $100 million, including a recent $60M Series B round led by Scale Venture Partners with significant participation from Cathay Innovation, Y Combinator, Atomico, Creandum, and influential angel investors from Adyen, Zapier, and Twitch, we are poised for rapid growth.Join us at Abacum as we ambitiously shape the future of Business Planning!As we continue to expand (currently over 120 employees, anticipated to surpass 170 by year-end) and establish our new Barcelona office, our operational requirements for employee experience, office management, and daily support have significantly increased.To facilitate our growth and enhance the employee experience, we seek a skilled and experienced People & Workplace Coordinator.This role will concentrate on operational support across three key areas: workplace management, employee experience, and People Operations assistance.Role PurposeThe People & Workplace Coordinator will ensure the seamless day-to-day operations of the office, providing essential support to employees and assisting the People function in creating a robust onboarding and workplace atmosphere.This position allows the People function to concentrate on strategic priorities while guaranteeing immediate support for employees' daily needs.Key Responsibilities1. Office & Workplace ManagementServe as the primary contact for the Barcelona office and coworking provider.

Why Join dLocal?At dLocal, we empower the world's largest corporations to seamlessly collect payments across 40 emerging market countries. Our innovative solutions enhance conversion rates and simplify global payment expansion. As both a payment processor and merchant of record, we enable our partners to navigate the world's rapidly growing markets effortlessly.Joining dLocal means becoming part of a diverse, dynamic global team of over 1000 professionals from more than 30 nationalities, all dedicated to making a significant impact on millions of lives daily. If you're a builder who embraces challenges and prioritizes customer satisfaction, we invite you to thrive with us.Job Opportunity:We are seeking a dedicated People, Workplace & Facilities Specialist to oversee daily office operations and lead the local execution of facilities projects. This role ensures that each hub operates efficiently, meets compliance standards, and is ready for launch. As the primary point of contact, you will integrate vendor services, facilities management, and IT to create a seamless operational experience. Additionally, you will focus on optimizing processes and automating tasks to minimize manual efforts and errors.

Join us at the prestigious Orient Express as a Concierge Guest Experience Specialist, where your role will be pivotal in creating unforgettable experiences for our guests. In this full-time position, you will be the first point of contact for visitors, showcasing the elegance and charm of our historic brand.As a Concierge, you will utilize your extensive knowledge of the local area and your exceptional problem-solving skills to assist guests with their needs, whether it’s arranging transportation, recommending dining options, or providing insight into local attractions.We are looking for an individual who is passionate about hospitality and dedicated to delivering exemplary service, ensuring that every guest feels valued and cared for during their stay.

Join inetum2 as a Sales Consultant for Workplace Solutions, where you will drive sales initiatives and engage with clients to enhance their workplace environments. You will be responsible for understanding customer needs and providing tailored solutions.

About Codeway:At Codeway, we create and launch innovative mobile applications that engage millions of users globally.Our portfolio includes industry-leading applications such as Cleanup (the top iPhone storage cleaner globally), Retake AI (the leading AI face editing app in the US), and Learna AI (the best AI language learning app worldwide), in addition to over 50 other applications across sectors like productivity, edtech, wellness, and entertainment. We are committed to shaping the future of consumer mobile technology.Founded in 2020 with a small team in Istanbul, we have rapidly expanded to a global team of over 300 professionals. With more than 400 million downloads, we are among the fastest-growing consumer tech companies in Europe, and Barcelona marks the next significant milestone in our journey.As we establish our presence in Barcelona, we are dedicated to building a dynamic team, robust systems, and a vibrant culture that will propel Codeway into its next growth phase. Join us for an exhilarating journey in one of the most exciting tech environments in Barcelona.About the Role:In this pivotal role, you will bridge the gap between AI models, user behavior, and conversion.The quality of Retake’s output is directly influenced by the inputs provided by users. Your challenge will be to enhance users' willingness to provide these inputs through improved clarity, perceived value, and trust.You will oversee the entire first-session experience — from image uploads to the first enhanced output — and be accountable for the performance metrics that define success.This entails ownership of both the user experience and its associated metrics.You will be directly responsible for improving essential metrics such as upload completion rates, first-generation rates, activation, early retention, and paywall engagement.Collaborating closely with design, data, engineering, and our internal AI research teams, you will continuously refine user interactions with the model. By identifying user pain points and areas of confusion, you will prioritize improvements that reduce input requirements, enhance clarity, and boost output consistency.This role goes beyond superficial onboarding tasks; it's about creating a seamless user journey that drives engagement and satisfaction.

Join Delivery Hero as the Head of Workforce Management Marketplace Experience, where you will play a pivotal role in shaping our workforce management strategies. You will lead a team focused on creating exceptional marketplace experiences while optimizing operational efficiency.

Welcome to MR PORTER BarcelonaAt MR PORTER Barcelona, we redefine the dining experience by seamlessly blending the sophistication of a contemporary steakhouse with the vibrant atmosphere of a stylish lounge. Situated in the picturesque Sir Victor Hotel in the heart of Barcelona, our menu showcases an exquisite array of dishes that combine unique flavors and exceptional culinary techniques, reflecting the playful and sophisticated essence of MR PORTER's cuisine.Your Role as Restaurant SupervisorWe are looking for an enthusiastic and dedicated Restaurant Supervisor who embodies our commitment to outstanding customer service. You will lead a dynamic team that thrives in a fast-paced environment while upholding The Entourage Group’s high standards of excellence. Join us in creating unforgettable dining experiences that guests will cherish.

About UsPerk, previously known as TravelPerk, is an innovative platform designed for travel and expenditure management. Our mission is to eliminate the tedious manual tasks that hinder productivity, automating processes from travel bookings to expense management and invoice handling. By addressing the issue of shadow work that drains hours from employee productivity, we aim to create real impact in the workplace.Trusted by over 10,000 organizations globally, including notable names like Wise, On Running, Breitling, and Fabletics, we are committed to solving the $1.7 trillion problem of lost productivity, which affects employees' efficiency each week.Founded in 2015, Perk has expanded to become a global team of over 1,800 professionals across 12 locations, with headquarters in London and Boston. Our focus is on combining innovation, control, and ease to transform workplace dynamics and employee satisfaction.At Perk, our core values drive our culture: ownership, delivering a 7-star experience, and teamwork. We prioritize curiosity, purpose, and mindset to unlock the full potential of our talent. Our diverse talent team consists of leading professionals from the travel and SaaS sectors, representing over 70 countries. If you are passionate about making a tangible difference and reshaping how millions experience work, we would be thrilled to have you join our team.Learn more about us at www.perk.com.

Join Our Team as a Bartender!We are seeking a dynamic Bartender to become a part of the vibrant team at SLS Barcelona. Working under the supervision of the Head Bartender, you will play a pivotal role in curating an exciting beverage menu and creating an unforgettable experience for our guests. Foster a lively and inviting atmosphere where guests can relax and enjoy their time.Prepare and serve beverages in accordance with established recipes and service standards.Maintain in-depth knowledge of all bar products and cocktail recipes.Create a diverse range of drinks, from refreshing soft drinks to exquisite seasonal cocktails.Understand the nuances of each beverage item and ensure appropriate garnishing for every cocktail.Adhere to standard opening and closing procedures for the bar while managing beverage stock efficiently.Monitor supplies, minimizing spoilage and waste.Master your craft and become familiar with our systems.Prepare mise-en-place and fulfill side duties as needed.Collaborate with team members to maintain a tidy and efficient service environment, both at the bar and for table service.

Join Us as a Senior UX Designer Barcelona, Spain | Hybrid (3 days onsite / 2 days remote)About WizelineWizeline is a leading global provider of AI-native technology solutions, crafting innovative, AI-driven digital products and platforms. We collaborate with clients to harness data and AI, accelerating their market presence and facilitating transformative business changes. As a collective of innovators, we nurture a culture defined by growth, collaboration, and impactful results.With the right individuals and ideas, our potential is limitless.Are You the Right Fit?Excited about this opportunity? Let's ensure you're the perfect match for our team.We are in search of a Senior UX Designer who excels at creating thoughtful, user-centric experiences, while adeptly balancing product objectives and real-world limitations. In this role, you will design comprehensive user experiences, work alongside cross-functional teams, and apply structured design thinking to solve complex challenges.Your collaboration with product managers, engineers, marketing teams, and researchers will be crucial in transforming business and user needs into seamless digital experiences. The ideal candidate will possess robust UX fundamentals, systems thinking abilities, and outstanding communication skills to effectively convey the rationale behind design decisions.Key ResponsibilitiesDesign engaging user experiences that are intuitive and effective.Collaborate with cross-functional teams to understand user needs and translate them into design solutions.Conduct user research and usability testing to inform design decisions.Iterate on designs based on user feedback and performance metrics.Present design concepts and solutions to stakeholders.

Join our dynamic team as a Store Manager at Hollister in Barcelona! You will be responsible for leading store operations, driving sales, and creating an engaging shopping experience for our customers. Your leadership will inspire a diverse team to deliver exceptional service and foster a vibrant store culture.

About Us Indie Campers stands as the premier global provider of road-trip adventures, managing one of the largest fleets of campervans and RVs worldwide. With our expanding footprint across Europe, North America, and Oceania, we are dedicated to making travel more connected, meaningful, and accessible for everyone. The City Manager is pivotal in realizing this mission on a local scale by overseeing high-quality rental operations, ensuring seamless service coordination, and delivering a consistently customer-focused experience. As the on-site leader, the City Manager champions operational excellence, boosts team performance, and enhances the overall customer journey within their city, effectively bridging global standards with local execution. The Role The City Manager is entrusted with the complete responsibility for daily operations and performance at the Barcelona depot. Maintaining a hands-on approach (60–70%), this role encompasses significant managerial and financial responsibilities. You will lead the local team, manage depot costs, ensure efficient fleet turnover, and spearhead continuous operational enhancements. This role not only demands execution but accountability for results. Reporting directly to the District Manager, you are tasked with delivering a high-performing, cost-efficient, and customer-centric operation daily. Key Responsibilities Oversee the end-to-end performance of the city depot across rental and servicing. Lead, supervise, and develop the local operational team, including planning shifts and providing performance feedback. Act as a culture setter and lead by example. Monitor daily KPIs and ensure adherence to standard operating procedures. Manage vehicle unavailability issues, stepping in for repairs as necessary. Control depot costs, including consumables and implementing rework prevention strategies. Ensure the preparation and presentation of RVs for sales appointments. Practical Requirements Ability to lift or move light-to-moderate items (10–15 kg) and stand, walk, and navigate across the depot for extended periods. Comfortable working in both indoor and outdoor environments under various weather conditions. Flexibility to work weekends, holidays, and during peak periods to support urgent operational needs. 3 - 5 years of experience in fast-paced operations, logistics, rental, hospitality, or customer-facing roles. Strong operational capabilities with a readiness to engage in daily depot workflows. Proficient in multitasking and prioritizing tasks effectively.

Chargeback ManagerNote: This role requires relocation to our Barcelona office.About SatispaySatispay is here to transform everyday transactions by making payments straightforward, fair, and accessible. We strive to redefine the future of finance, empowering millions through a shared vision to overcome significant challenges. Our culture is built on speed, bold thinking, and mutual trust, fostering an environment where we learn and evolve together.If you seek more than just a job and wish to create something meaningful with a talented team, you’ve found the right place.Your RoleAs the Chargeback Manager, you will spearhead the development of an innovative Dispute Resolution Process, ensuring efficient, timely, and equitable resolutions while minimizing financial risk. You will report directly to the Complaints Manager and be instrumental in safeguarding customer trust and our financial stability.Lead Chargeback Management: Oversee the entire dispute lifecycle, from initiation and investigation to evidence gathering, crafting responses, and escalation across internal and external channels.Trend Analysis: Conduct in-depth analyses to identify root causes, emerging patterns, and process inefficiencies, converting insights into proactive prevention and recovery strategies.Process Optimization: Standardize workflows, establish SLAs, and implement quality checks to enhance win rates, decrease manual efforts, and optimize turnaround time.Regulatory Compliance: Keep abreast of relevant regulations and industry best practices regarding chargebacks and consumer protection.Cross-Department Collaboration: Collaborate with FinCrime, Customer Support, Legal, and Product teams to mitigate chargebacks early in the process and enhance customer satisfaction.Training and Enablement: Develop playbooks, guidelines, and training materials to enhance the skills of internal teams in dispute management and prevention.Tools and Reporting: Utilize and optimize internal tools and reporting mechanisms to track performance, quality, and risk metrics.

Join the vibrant team at SLS Barcelona as a Guest Experience Agent! In this pivotal role, you will be under the mentorship of the Guest Experience Manager, delivering exceptional service that embodies warmth, attentiveness, and professionalism from the moment guests arrive until their departure.Key Responsibilities:Welcome and assist guests with a friendly demeanor and professional approach.Address both standard and unique guest requests with care.Provide detailed information about hotel amenities, including dining options and local attractions.Evaluate guest feedback to enhance service quality and improve ratings.Resolve guest complaints and inquiries swiftly and empathetically, ensuring satisfaction.Stay informed about hotel events and activities, offering tailored recommendations to enhance guest experiences.Manage concierge services, including event ticketing, tour arrangements, and transportation logistics.Build and maintain partnerships with local service providers to deliver exclusive experiences for guests.Anticipate guest needs by recording preferences and managing their requests effectively.Collaborate with various departments such as Front Office, Housekeeping, and Food & Beverage to ensure seamless communication regarding guest preferences.Maintain accurate records of guest interactions to personalize future visits.Monitor public areas to ensure cleanliness and guest comfort.Assist in training staff on guest service excellence and VIP protocols.

Assist in the preparation and submission of group proposals aligning with the guidelines established by sales executives.Support the ongoing management and updating of the group database.Collaborate with the Sales Manager to prepare essential meeting materials, such as conference kits and direct mail pieces.Maintain an organized archive and ensure documentation is readily accessible to the team.Engage in the reception and operations of groups and events alongside the Conference Welcomer.Gain knowledge in Marketing and Communication to enhance the execution of assigned responsibilities.Deliver efficient, friendly, and professional service to all guests adhering to Sofitel brand standards.Foster positive relationships with clients on behalf of Sofitel Barcelona.Take ownership of ensuring all tasks are completed accurately and within designated timelines.Maintain confidentiality regarding hotel, client, and staff information throughout the internship.Undertake any additional duties relevant to the internship.

Exoticca is an online travel agency based in Barcelona, focused on transforming how travelers plan and book long-distance journeys. The company’s mission is to create memorable milestones for customers through unique destinations and a strong commitment to both service and sustainability. With a multicultural team and ongoing international expansion, Exoticca values energy, diversity, and ambition in every new hire. Role overview The Product Manager - Agent Experience & Customer Operations leads the evolution of the tools and platforms used by Exoticca’s call center agents. This position aims to help agents better support sales and customer needs by refining the systems and workflows behind thousands of daily customer interactions. Agents depend on platforms like Salesforce and Sprinklr to manage bookings and provide support. Improving these tools directly impacts sales conversion and customer satisfaction. The Product Manager works closely with teams across Customer Experience, Sales Operations, and Engineering to turn operational needs into scalable solutions. What you will do Platform & product ownership: Manage the roadmap for Salesforce and Sprinklr platforms used by Customer Service and Sales. Prioritize initiatives that improve agent productivity, drive sales, and enhance customer satisfaction. Agent experience & operational impact: Collaborate with Customer Service and Sales leaders to identify workflow challenges in the call center. Translate these into actionable platform improvements. Drive automation, optimize workflows, and upgrade tools to support agent effectiveness. Ensure smooth integration of platforms with customer data and communication channels. Use analytics to uncover opportunities for better operational efficiency and customer experience. Operational excellence (initial focus): Oversee daily improvements, bug fixes, and feature requests for Salesforce and Sprinklr. Apply prioritization frameworks and agile practices to platform development. Work with engineering teams and external vendors to deliver solutions on time. Track progress, address obstacles, and resolve issues quickly. Establish reporting and observability for key metrics.