Automation Engineer (Starlink Customer Success)

Join SpaceX as an Automation Engineer on the Starlink Customer Success team. Your mission will be to create, maintain, and enhance automation systems that directly influence customer satisfaction and operational efficiency within the Starlink network. Collaborate with engineering teams to ensure robust automation solutions, design effective monitoring system…

At SpaceX, we are driven by the vision of a future where humanity explores the cosmos. We are committed to developing the technologies required to make interplanetary life a reality, with the ultimate aim of enabling human habitation on Mars.SENIOR MANAGER, CUSTOMER SUCCESS (STARLINK)As the Senior Manager of Customer Experience, you will oversee the post-purchase journey for Starlink customers. Leading a team of talented process engineers, you will focus on key areas of the customer journey such as billing, shipping, account management, troubleshooting, and returns, all aimed at minimizing defects in customer experience. Your role will involve optimizing operations, strategic planning, aligning resources with priorities, and championing the customer experience across our organization. The ideal candidate will possess strong technical aptitude, a keen understanding of process engineering, and the ability to create order from complexity while effectively managing a diverse range of stakeholders.

At SpaceX, we believe in a future where humanity explores the stars. As a Technical Operations Engineer in our Customer Success team for the Starlink project, you will play a pivotal role in enhancing our customer experience and refining our product strategy. Join us in delivering reliable, high-speed internet access globally by leveraging your business insight, technical skills, and execution capabilities to shape the future of broadband.

At SpaceX, we believe in a thrilling future where humanity ventures beyond our planet. We are at the forefront of developing technologies that will enable human life on Mars. Today, we are actively working on Starlink, the most advanced broadband internet system in the world.INDUSTRIAL AUTOMATION ENGINEER (STARLINK)Join us as we leverage our aerospace expertise to deploy Starlink, the largest satellite constellation providing fast and reliable internet access to millions globally. At SpaceX, we design, build, test, and operate every component of this innovative system—from satellites and consumer receivers to the software that integrates them. Our mission is to maximize Starlink's impact on communities and businesses worldwide.Industrial Automation Engineers play a pivotal role in our success by keeping engineering and production in-house, allowing for rapid decision-making and efficient project delivery. In Bastrop, TX, you will focus on developing comprehensive factory solutions for consumer electronics and regional gateways deployed globally. Your projects will encompass industrial controls, robotics, motion systems, and factory health monitoring, contributing to the high-rate factories that deliver internet to those who need it most.

At SpaceX, we believe that a future where humanity explores the stars is far more exhilarating than one where we remain Earth-bound. Currently, we are developing innovative technologies to make this vision a reality, with the ultimate aim of establishing human life on Mars.SENIOR TECHNICAL OPERATIONS ENGINEER, CUSTOMER SUCCESS (STARLINK)As part of one of our most ambitious projects, the Starlink satellite constellation, we are committed to delivering reliable, high-speed internet access globally. SpaceX seeks a motivated and skilled operator who can help shape our customer experience and product strategy while bringing that vision to fruition. This role offers the opportunity to apply strong business acumen, technical expertise, and exceptional execution skills to redefine broadband access worldwide.KEY RESPONSIBILITIES:Analyze and enhance core user metrics, including Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, and Customer Satisfaction Score.Collaborate across departments to identify, prioritize, and resolve the root causes of poor user experiences, ensuring feedback mechanisms are in place to prevent recurrence.Develop, automate, or optimize processes for addressing both structural and emerging issues.Act as the product manager/project owner for feature launches and software automation initiatives.

At SpaceX, we believe in an exhilarating future where humanity embarks on interstellar exploration. We are at the forefront of developing groundbreaking technologies to make this vision a reality, with the ultimate goal of establishing human life on Mars.MANAGER OF EQUIPMENT AND AUTOMATION ENGINEERING (STARLINK)In this pivotal role, you will spearhead a team dedicated to the design, development, and implementation of cutting-edge automation systems and manufacturing equipment to facilitate high-volume solar cell production. You will champion innovations in equipment reliability, throughput, and scalability while upholding stringent safety and quality standards. This position is ideal for a hands-on leader with a passion for rapid iteration and effective problem-solving in a dynamic, high-stakes environment.

At SpaceX, we believe that a future where humanity explores the stars is far more thrilling than one where we remain confined to Earth. We are pioneering the technologies necessary to make this dream a reality, with our ultimate aspiration being the establishment of human life on Mars.MECHANICAL ENGINEER, AUTOMATION (STARLINK)Join us at SpaceX as we harness our expertise in rocket and spacecraft engineering to deploy Starlink, the most advanced broadband internet system globally. Starlink boasts the largest satellite constellation and delivers fast and reliable internet to millions of users worldwide. Our team designs, builds, tests, and operates every component of this innovative system, including thousands of satellites, user-friendly consumer receivers, and the software that integrates it all. We are just beginning to realize Starlink’s potential to transform communities and businesses around the world, and we are seeking top-tier engineers to help us maximize its impact.Our commitment to in-house engineering and production is a critical factor in SpaceX’s success, allowing for rapid feedback, agile decision-making, and quick delivery. As a Tooling Design and Automation Engineer at our Bastrop facility, you will concentrate on designing and developing comprehensive factory solutions for consumer electronics, scaling into the tens of millions, that are both technologically sophisticated and user-friendly. You will lead innovative, multidisciplinary projects that encompass machine design, robotics, motion systems, and factory health monitoring, all contributing to the high-rate factories that enable us to provide essential internet services to those who need it most.

Role overview SpaceX seeks an Automation Engineer in Bastrop, TX to help scale Starlink’s satellite internet operations. The position focuses on building and maintaining automation systems that support Starlink’s rapid growth. What you will do Design, implement, and maintain automation systems to improve operational efficiency Collaborate with a multidisciplinary team to develop solutions for Starlink’s expansion Use automation and control systems expertise to optimize processes and maintain quality Support ongoing process improvements as Starlink grows The team This group combines specialists from several fields, all working together to advance Starlink’s growth and operational goals.

SpaceX, founded with the vision of a future where humanity explores the cosmos, is at the forefront of developing technologies to make this dream a reality. Our ultimate goal is to enable human life on Mars.AUTOMATION ENGINEER (STARLINK GROWTH)At SpaceX, we harness our expertise in rocket and spacecraft development to deploy Starlink, the most advanced broadband internet system globally. Starlink is the largest satellite constellation ever created, currently providing fast and reliable internet access to over 5 million users worldwide. Our team designs, builds, tests, and operates every component of this system, including thousands of satellites, consumer receivers that connect users within minutes of unboxing, and the integrated software that ties it all together. We are just beginning to realize Starlink’s potential for global impact and are seeking top-tier engineers and analysts to expedite our worldwide growth.As an Automation Engineer on the Growth Analytics & Automation team, you will be pivotal in developing, maintaining, and continuously enhancing both business-critical and experimental automation systems aimed at unlocking growth and accelerating the monetization of the Starlink network. Collaborating closely with technical and engineering teams, you will ensure that automation requirements are met and that the systems are robust. Your responsibilities will also include creating reports, alerts, and monitoring systems to verify automation efficacy and communicating results to leadership.

At SpaceX, we envision a future where humanity explores the stars. Our mission is to develop cutting-edge technologies that make this dream a reality, with the ultimate aim of enabling human life on Mars.LEAD AUTOMATION & CONTROLS ENGINEER (STARLINK)We are revolutionizing global connectivity with Starlink, the most advanced broadband internet system. As the largest satellite constellation in the world, Starlink delivers high-speed, reliable internet to millions. We design, build, and operate every component of this expansive system—from thousands of satellites to consumer receivers and the software that integrates it all. With immense potential for global impact, we seek innovative engineers to enhance Starlink’s benefits for communities and businesses worldwide.A pivotal aspect of our success at SpaceX is our commitment to in-house engineering and production, fostering rapid decision-making and delivery. Our Lead Automation & Controls Engineers in Bastrop focus on pioneering comprehensive factory solutions for consumer electronics in the tens of millions, ensuring they are both sophisticated and user-friendly. You will spearhead ambitious, multi-disciplinary projects that encompass industrial controls, machine design, robotics, motion systems, and factory health monitoring—creating the high-rate factories that provide essential internet access to those in need.

At SpaceX, we believe that a future where humanity explores the stars is far more thrilling than one where we remain confined to Earth. We are dedicated to developing cutting-edge technologies aimed at making human life on Mars a reality.Automation Build Engineer, Development (Starlink)As a crucial member of our Development Operations team, you will spearhead significant projects, establish standardized procedures, and enhance fabrication and integration processes to elevate efficiency within our facilities, collaborating closely with our internal customers and strategic partners.In partnership with the Starlink engineering teams, supply chain, and leadership, you will foster collaboration across multidisciplinary teams. Your role involves driving impactful changes to processes, procedures, and organizational planning to optimize workflow in fabrication and integration. You will take full responsibility for deliverables, ensuring adherence to schedules and alignment with program milestones.

At SpaceX, we believe in a future where humanity explores the stars—an endeavor that is as thrilling as it is vital. We are actively advancing the technologies required for interplanetary travel, with an ultimate mission to enable human life on Mars.IC PACKAGING AUTOMATION ENGINEER, SOFTWARE (STARLINK)Starlink is on a mission to provide high-speed, reliable internet connectivity to underserved communities across the globe. We have engineered the world’s largest and most sophisticated satellite constellation, designed to deliver fast internet to even the most remote locations. Our user-friendly hardware ensures that our customers are online within 10 minutes of unboxing their devices.In line with SpaceX’s tradition of innovation, Starlink is taking a significant step toward vertical integration by bringing semiconductor integrated circuit packaging and assembly in-house. We are seeking proactive and skilled automation engineers who specialize in semiconductor packaging and testing. You will collaborate closely with process design engineers and equipment manufacturers to create and implement cutting-edge production packaging automation solutions. Your leadership in packaging automation and testing will be crucial as we work to make Starlink’s services accessible and affordable for everyone in need.

SpaceX was established with the vision that a future where humanity explores the stars is far more thrilling than one where we remain Earth-bound. Today, we are pioneering the development of technologies that will make this vision a reality, with the ultimate aim of facilitating human life on Mars.SENIOR AUTOMATION ENGINEER - STARLINK GROWTHAt SpaceX, we leverage our expertise in rocket and spacecraft development to deploy Starlink, the world's most sophisticated broadband internet system. Starlink operates the largest satellite constellation globally, providing fast and reliable internet to over 5 million users worldwide. Our team designs, builds, tests, and operates every component of the system, including thousands of satellites and consumer receivers that enable users to connect within minutes of unboxing, along with the software that integrates it all. We have only begun to tap into the immense global impact of Starlink and are seeking top-tier engineers and analysts to accelerate our growth worldwide.As a Senior Automation Engineer on the Growth Analytics & Automation team, you will be tasked with developing, maintaining, and continually enhancing both essential and experimental automation to drive growth and expedite the monetization of the Starlink network. Collaborating closely with technical and engineering teams, you will ensure that all requirements are met and that the automation is robust. Your role will also involve creating reports, alerts, and monitoring systems to verify the functionality of your automation, while effectively communicating results to leadership.

Join SpaceX as a Senior Industrial Automation Engineer, where you'll play a pivotal role in revolutionizing global internet access through our Starlink project. As part of our team in Bastrop, TX, you'll design and implement cutting-edge automation solutions for our high-rate factories, focusing on consumer electronics and regional gateways. Your expertise in industrial controls, robotics, and systems design will be crucial in delivering sophisticated yet user-friendly products to millions worldwide. Collaborating closely with cross-functional teams, you'll drive innovative projects that ensure safety, reliability, and efficiency in our manufacturing processes.

Join SpaceX as a Tooling Design and Automation Engineer and play a pivotal role in the future of broadband technology. In this position, you will be responsible for designing and developing innovative factory solutions for the Starlink project, the world’s most advanced satellite internet system. You will lead multidisciplinary projects encompassing machine design, robotics, and factory health monitoring to ensure efficient production systems that meet the demands of millions of users globally. Your expertise will help create high-rate, reliable processes while ensuring compliance with safety regulations. Be part of a team that is not only pushing the boundaries of technology but also enhancing global connectivity.

SpaceX is driven by the vision of a future where humanity explores the cosmos, making the seemingly impossible possible. We are at the forefront of developing innovative technologies to facilitate human life on Mars.ELECTRICAL IC PACKAGING AUTOMATION ENGINEER (STARLINK)Starlink is revolutionizing global internet access, delivering high-speed connectivity to the most remote corners of the planet. We are proud to design, build, and launch the world's largest and most sophisticated satellite constellation, paired with user-friendly hardware that ensures a seamless experience for our customers, who can get online in just 10 minutes after unboxing.In alignment with SpaceX's commitment to vertical integration, Starlink is bringing semiconductor integrated circuit packaging and assembly processes in-house. We seek innovative and hands-on automation engineers with a specialization in semiconductor packaging and testing. You will collaborate closely with process design engineers and equipment manufacturers to create and implement cutting-edge production packaging automation solutions. Your role will be pivotal in spearheading packaging automation and testing initiatives as we work to make Starlink accessible and affordable for all.

At SpaceX, we believe in a future where humanity explores the cosmos, and we are dedicated to turning that vision into reality. Our mission is to develop groundbreaking technologies that will enable human life on Mars and beyond.SENIOR AUTOMATION & CONTROLS ENGINEER - STARLINK PRODUCTIONJoin us at SpaceX, where we harness our extensive experience in aerospace to deploy Starlink, the world's most advanced broadband internet system. Starlink is the largest satellite constellation globally, delivering fast, reliable internet to millions. We design, build, test, and operate all components of this revolutionary system—from thousands of satellites to consumer receivers that allow users to connect within minutes. As we continue to unlock Starlink's potential, we seek top-tier engineers to enhance its benefits for communities and businesses worldwide.As a key member of our team, you will spearhead innovative, multidisciplinary projects involving machine design, robotics, motion systems, and factory health monitoring. Your contributions will empower us to create high-rate manufacturing facilities that provide vital internet access to those who need it most.

Role overview SpaceX is seeking a Senior Automation Engineer to join the Starlink Growth team in Bastrop, TX. This position focuses on advancing satellite manufacturing and deployment by refining and automating production processes. Key responsibilities Design and implement automation systems to support satellite production Troubleshoot complex technical challenges within automated workflows Collaborate with cross-functional teams on continuous improvement initiatives Champion high standards for quality and operational efficiency across the manufacturing lifecycle Impact This role directly shapes the future of the Starlink program. The Senior Automation Engineer will influence how SpaceX builds and deploys satellites, playing a key part in the program's ongoing growth and success.

Join SpaceX as an Automation and Controls Engineer, where you will play a pivotal role in revolutionizing broadband internet through our Starlink project. Your expertise will contribute to the development and implementation of innovative technologies that support high-volume production, ensuring safety and efficiency in manufacturing processes. Collaborate with a talented team across various disciplines including injection molding, die casting, and stamping, while driving the evolution of connectivity for underserved communities.

At SpaceX, we envision a future where humanity explores the cosmos, and we are dedicated to making this dream a reality. Currently, we are pioneering technologies that will enable human life on Mars.AUTOMATION AND CONTROLS SPECIALIST - STARLINK DEVELOPMENTSpaceX is on the forefront of developing a revolutionary low-latency broadband internet system designed to serve consumers worldwide. With a constellation of low Earth orbit satellites, Starlink aims to provide fast, reliable internet access to underserved populations, including those in rural areas where connectivity is scarce or existing services are prohibitively expensive. The Automation and Controls team plays a crucial role in this endeavor, responsible for designing, building, installing, and commissioning advanced automation assets essential for production. As an Automation and Controls Specialist, you will engage in hands-on integration, commissioning, and iterative design processes alongside engineering teams to deliver safe, innovative, and reliable solutions for the Starlink program.