Senior Technical Operations Engineer, Customer Success (Starlink)

At SpaceX, we believe that a future where humanity explores the stars is far more exhilarating than one where we remain Earth-bound. Currently, we are developing innovative technologies to make this vision a reality, with the ultimate aim of establishing human life on Mars.SENIOR TECHNICAL OPERATIONS ENGINEER, CUSTOMER SUCCESS (STARLINK)As part of one of our most ambitious projects, the Starlink satellite constellation, we are committed to delivering reliable, high-speed internet access globally. SpaceX seeks a motivated and skilled operator who can help shape our customer experience and product strategy while bringing that vision to fruition. This role offers the opportunity to apply strong business acumen, technical expertise, and exceptional execution skills to redefine broadband access worldwide.KEY RESPONSIBILITIES:Analyze and enhance core user metrics, including Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, and Customer Satisfaction Score.Collaborate across departments to identify, prioritize, and resolve the root causes of poor user experiences, ensuring feedback mechanisms are in place to prevent recurrence.Develop, automate, or optimize processes for addressing both structural and emerging issues.Act as the product manager/project owner for feature launches and software automation initiatives.

Role overview SpaceX seeks a Senior Operations Engineer to support Starlink’s expansion in Bastrop, TX. The focus is on improving operational effectiveness as the Starlink network grows. This position centers on supporting satellite communications and scaling infrastructure to meet increasing demand. Key responsibilities Coordinate expansion efforts by working closely with engineering, operations, and other teams. Use engineering expertise to streamline processes and improve efficiency in daily operations. Assist with integrating new technologies into current systems to help the network grow. Offer ideas and solutions that help advance the project as Starlink reaches more users. Location This role is based in Bastrop, TX.

Join SpaceX as an Operations Engineer focused on the growth of our Starlink project. In this role, you will be responsible for optimizing operational processes, ensuring efficient workflows, and contributing to the expansion of our satellite network. Your expertise will directly impact the performance and scalability of our services.

SpaceX was founded on the vision that a future where humanity explores the cosmos is far more exhilarating than one where we do not. Currently, SpaceX is pioneering technologies to make this vision a reality, ultimately aiming to establish human life on Mars.OPERATIONS ENGINEER (STARLINK ENTERPRISE)Join our Starlink program, where we are revolutionizing global connectivity through our cutting-edge satellite constellation that provides low-latency broadband internet worldwide. As an Operations Engineer, you will play a crucial role in analyzing, developing, and implementing both tactical and strategic business processes for our enterprise and government teams, crafting impactful, efficient, and cost-effective solutions. We seek innovative problem solvers who are dedicated to enhancing customer experiences.Your responsibilities will include leading cross-functional initiatives to introduce new products and features to customers globally. You will establish and maintain robust feedback loops between engineering and operations teams to ensure continuous improvement across the Starlink product line. By coordinating testing with key customers and measuring outcomes, you will apply insights gained to refine future iterations. Ideal candidates are self-starters who thrive in dynamic environments, demonstrate resilience in driving change, possess empathy for diverse customer needs, and provide clear, informed decision-making to guide our leadership teams.

Join SpaceX as the Manager of Utilities Engineering and Operations for our Starlink division. In this critical role, you will oversee the engineering and operational strategies for utility systems that support our innovative satellite internet service. You will lead a team of skilled engineers and operations staff to ensure the reliability and efficiency of our utility infrastructure, driving improvements and implementing best practices.

Role overview SpaceX seeks a Senior Data Engineer in Bastrop, TX to help drive the growth of Starlink. This role centers on building and maintaining data pipelines that support the reliability and efficiency of Starlink’s systems. The work directly contributes to Starlink’s mission of expanding satellite internet access around the globe. What you will do Design, develop, and maintain data pipelines supporting Starlink’s infrastructure Collaborate with engineering, product, and operations teams Analyze complex data sets to guide decisions and enhance Starlink’s services Location This position is based in Bastrop, TX.

As a Senior Product Compliance Engineer at SpaceX, you will be at the forefront of ensuring the compliance of innovative products within the Starlink program. This pivotal role involves collaborating with cross-functional teams to develop and implement compliance strategies, conduct rigorous testing and assessments, and ensure adherence to industry standards and regulations.

SpaceX was established with the vision that a future where humanity explores the cosmos is far more thrilling than one where we remain Earth-bound. Currently, SpaceX is pioneering the technologies necessary to make this vision a reality, with the ultimate aim of facilitating human life on Mars.SENIOR MATERIALS ENGINEER, SILICON WAFER ENGINEERING (STARLINK)As part of our innovative Starlink project, which aims to provide global low-latency broadband internet, we are seeking a highly skilled Materials Engineer. You will leverage your expertise in materials science and engineering to address challenges related to silicon wafer production for Starlink solar cells. In this pivotal role, you will be responsible for ensuring the quality and readiness of wafer production, adhering to space-grade performance and reliability standards.KEY RESPONSIBILITIES:Lead the selection and commissioning of equipment for wafer slicing, cleaning, degumming, and inspection while establishing operational standards.Collaborate with solar engineering, reliability, production, and supply chain teams to translate mission specifications into wafer criteria.Oversee the development and qualification of wafer processes, ensuring the production of low-defect, high-reliability wafers.Qualify supplier materials to guarantee contamination-free wafers.Establish environmental controls, metrology tools, and inspection strategies to uphold high-quality wafer standards.Analyze metrology data in relation to device performance and reliability, setting acceptance criteria accordingly.Promote defect reduction through root-cause analysis, corrective measures, and continual process enhancement.Assist in capacity expansion and factory layout strategies for high-volume wafer manufacturing.Provide technical guidance and mentorship to junior engineers and technicians.

Role overview SpaceX is seeking a Senior Automation Engineer to join the Starlink Growth team in Bastrop, TX. This position focuses on advancing satellite manufacturing and deployment by refining and automating production processes. Key responsibilities Design and implement automation systems to support satellite production Troubleshoot complex technical challenges within automated workflows Collaborate with cross-functional teams on continuous improvement initiatives Champion high standards for quality and operational efficiency across the manufacturing lifecycle Impact This role directly shapes the future of the Starlink program. The Senior Automation Engineer will influence how SpaceX builds and deploys satellites, playing a key part in the program's ongoing growth and success.

SpaceX builds technologies to support human life beyond Earth. The Starlink team connects people worldwide, aiming to keep the platform safe and trustworthy for all users. Role Overview The Senior Customer Integrity & Threat Detection Analyst (Starlink) works to prevent misuse of Starlink’s services. The analyst identifies, investigates, and addresses threats, focusing on fraud, scams, and other illicit activities. Protecting customer privacy remains central to the work, even as enforcement actions are taken when needed. What You Will Do Identify and assess risks to Starlink’s platform integrity and spot signs of abuse. Design and apply technical strategies to detect and reduce misuse. Investigate incidents involving fraud, scams, and illegal activities. Work closely with teams across the company to build strong internal partnerships. Review processes regularly to ensure all actions comply with legal standards. Carry out enforcement actions that are targeted, measured, and respectful of customer privacy. Location This position is based in Bastrop, TX.

At SpaceX, we are propelled by the vision of humanity exploring the cosmos, and we are committed to making that future a reality. Our innovative technologies are designed to support human life on Mars and beyond.SUPERVISOR, DEVELOPMENT OPERATIONS (STARLINK)We are pioneering a low-latency broadband internet system that caters to customers worldwide. Through a network of low Earth orbit satellites, Starlink ensures high-speed, dependable internet access for underserved populations, including rural areas where connectivity is limited or expensive.We seek a highly organized, imaginative, and technically proficient Supervisor to guide our Development Operations team in Bastrop, composed of talented technicians and automation specialists. As the Supervisor of Starlink Development Operations, your team will play a crucial role in fabricating and engineering R&D as well as factory build-outs, focusing on exciting initiatives such as high-volume Starlink User Terminal assembly line technologies, PCB manufacturing, silicon packaging, and the development of groundbreaking new products.Your leadership will be pivotal in managing a diverse group of fabrication, assembly, electrical, and automation professionals while collaborating closely with key engineering leaders in Starlink. You will be expected to enhance the capabilities, skills, and productivity of a rapidly expanding team and site in Bastrop, significantly impacting the distribution of Starlink products globally.

About Starlink at SpaceX SpaceX is building a global broadband internet network using a constellation of low Earth orbit satellites. Starlink delivers high-speed, low-latency internet to communities that have limited or unreliable access, including rural areas where traditional services fall short. Every product, from Starlink dishes to Wi-Fi routers and power supplies, is designed and manufactured in-house. Role Overview: Senior Quality Systems Engineer The Senior Quality Systems Engineer for Starlink will work hands-on with teams across technical disciplines to support the quality management system. This role focuses on maintaining and improving processes that ensure Starlink products meet rigorous standards and support reliable service worldwide. Key Responsibilities Enhance and maintain the quality management system (QMS) for Starlink hardware and accessories Ensure ongoing compliance with ISO 9001 standards Plan, schedule, and conduct quality system audits Analyze QMS data to identify trends and drive continuous improvement initiatives Collaborate closely with engineering, manufacturing, and other teams to support product quality from design through production Location Bastrop, TX

Role Overview SpaceX is hiring a Senior Electrical Engineer to support Starlink construction projects in Bastrop, TX. This position focuses on designing, developing, and implementing electrical systems that support the growth of global satellite internet services. Key Responsibilities Lead electrical system design and development for Starlink construction initiatives. Work with cross-functional teams to ensure designs meet project requirements and timelines. Troubleshoot complex electrical problems and develop practical solutions to keep projects on track. Impact This role directly supports SpaceX's mission to expand reliable internet access worldwide. Senior Electrical Engineers on the Starlink team help set the standard for quality and innovation in satellite infrastructure.

Role overview SpaceX is seeking a Senior Product Development Manager to lead the Customer Hardware team for Starlink in Bastrop, TX. This position focuses on guiding the creation of hardware products that enhance customer experiences and maintain high quality standards. What you will do Set strategy and oversee execution for new customer hardware in the Starlink program Coordinate with cross-functional teams to deliver reliable, high-performance products Make sure hardware solutions address customer needs and align with SpaceX’s technology objectives Impact This manager helps define the future of Starlink’s customer hardware. The role involves close collaboration with engineering, product, and other teams to deliver meaningful products that support SpaceX’s broader mission.

At SpaceX, we believe in a future where humanity is exploring the stars. We are committed to developing the technologies that will make this vision a reality, with the ultimate goal of enabling human life on Mars.Join us as a Hardware Engineer for Gateways & Customer Hardware (Starlink)Starlink is dedicated to providing high-speed, reliable internet to underserved populations. We design, build, launch, and operate the world's largest satellite constellation, creating a global internet network free from traditional ground infrastructure limitations. Our consumer hardware, including user terminals and advanced gateways, enables users to connect to our satellites within minutes of unboxing. SpaceX’s success is driven by our commitment to keeping all engineering and production in-house, allowing for rapid feedback, agile decision-making, and quick delivery of products. With millions of daily users, Starlink is transforming connectivity for those previously unconnected.As an Electrical Design Engineer on the Starlink team, you will take full ownership of developing millions of customer-facing products and devices, such as Starlink dishes and Wi-Fi routers. Your work will impact a diverse range of users, from teachers in isolated regions of the Amazon to researchers in Antarctica and digital nomads traveling in RVs. You will design, implement, and verify the electrical systems for these products, and may also be tasked with developing next-generation gateways that ensure our ground station antenna hardware can endure extreme environmental conditions while maintaining reliable communication with millions globally. You will collaborate closely with cross-functional teams including silicon, software, mechanical, and manufacturing engineering to guide hardware from concept to full-scale production.

SpaceX was established with the vision that a future where humanity explores the stars is far more thrilling than one where we remain Earth-bound. Today, we are pioneering the development of technologies that will make this vision a reality, with the ultimate aim of facilitating human life on Mars.SENIOR AUTOMATION ENGINEER - STARLINK GROWTHAt SpaceX, we leverage our expertise in rocket and spacecraft development to deploy Starlink, the world's most sophisticated broadband internet system. Starlink operates the largest satellite constellation globally, providing fast and reliable internet to over 5 million users worldwide. Our team designs, builds, tests, and operates every component of the system, including thousands of satellites and consumer receivers that enable users to connect within minutes of unboxing, along with the software that integrates it all. We have only begun to tap into the immense global impact of Starlink and are seeking top-tier engineers and analysts to accelerate our growth worldwide.As a Senior Automation Engineer on the Growth Analytics & Automation team, you will be tasked with developing, maintaining, and continually enhancing both essential and experimental automation to drive growth and expedite the monetization of the Starlink network. Collaborating closely with technical and engineering teams, you will ensure that all requirements are met and that the automation is robust. Your role will also involve creating reports, alerts, and monitoring systems to verify the functionality of your automation, while effectively communicating results to leadership.

At SpaceX, we believe that a future where humanity explores the cosmos is infinitely more thrilling than one where we remain earthbound. Our mission is to develop the groundbreaking technologies needed to make this vision a reality, ultimately aiming to enable human life on Mars.PRODUCTION SUPERVISOR (STARLINK PCB)SpaceX is capitalizing on our expertise in rocket and spacecraft manufacturing to deploy Starlink—the world’s largest satellite constellation and the most advanced broadband internet system. We deliver high-speed, reliable internet to millions globally, including underserved communities, aircraft, maritime vessels, and areas affected by natural disasters. Our approach encompasses the design, assembly, testing, and operation of thousands of satellites and consumer antennae, allowing users to connect seamlessly upon unboxing. We are on the lookout for top-tier professionals to enhance Starlink’s impact on communities and businesses around the globe.In the role of Production Supervisor for the Starlink production team, you will lead the production of millions of electronic devices intended for consumers worldwide. You will oversee large teams of technicians and assemblers, collaborating closely with manufacturing and design engineers to facilitate the transition from prototype to mass production.

As an Electrical Test Development Engineer for Customer Hardware at SpaceX, you will play a crucial role in advancing our Starlink satellite technology. Your expertise will be instrumental in designing, developing, and implementing electrical test systems that ensure the reliability and performance of our cutting-edge hardware. You will collaborate with cross-functional teams to drive innovative solutions that meet the rigorous demands of our customers.

Role Overview SpaceX is hiring a Manufacturing Engineer to support Starlink projects at our Bastrop, TX facility. This role focuses on designing, developing, and refining manufacturing processes for satellite production. The work directly impacts the efficiency and quality of Starlink hardware as we scale operations. What You Will Do Create and improve manufacturing processes for satellite assembly Develop solutions that increase efficiency and maintain high quality standards Work closely with teams to ensure production goals are met What We Look For Strong engineering background Experience with process optimization and continuous improvement Interest in driving innovation in manufacturing

Join SpaceX as a Senior Security Software Engineer for our Starlink program. You will be responsible for designing, developing, and implementing security solutions that protect our satellite internet service. Your expertise will help ensure the integrity and security of our software systems and data.