Machine Learning Manager, Community Support Products

Airbnb was established in 2007 when two hosts welcomed three guests into their San Francisco home. Since then, it has expanded to over 5 million hosts who have received more than 2 billion guests across nearly every country worldwide. Each day, hosts provide unique accommodations and experiences, allowing guests to connect with communities in a meaningful and authentic manner.The Community You Will Join:Community Support (CS) plays a pivotal role in driving Airbnb's core business. Our Community Support Engineering team is tasked with developing state-of-the-art technology, architecture, and solutions that empower CS at Airbnb. The innovations we create enhance the experiences of guests, hosts, CS agents, and operations teams globally.Aligned with our CS Product vision, we are harnessing the power of AI to revolutionize our customer service delivery, merging sophisticated ML/LLM capabilities with the expertise of our Support Ambassadors to provide a seamless, high-quality support experience.The Impact You Will Have:As the ML Manager for Community Support Product Engineering in China, you will lead a talented team of machine learning engineers. Your focus will be on researching, designing, and optimizing AI models and services that scale our AI-driven products and significantly enhance the Community Support experience for guests, hosts, and support ambassadors.Your Responsibilities Will Include:Recruit, mentor, and develop a dynamic team of skilled machine learning engineers, promoting their technical and professional growth.Take proactive initiatives to achieve results that extend beyond the team's scope.Build strong relationships and ensure alignment with stakeholders within Community Support and across external teams.Effectively communicate complex concepts and decisions to various stakeholders across different functions.Provide essential guidance and input for prioritizing multiple significant projects.Collaborate closely with platform, backend, and frontend engineers to facilitate rapid development cycles without compromising quality, developing robust ML models and systems that enhance community support initiatives. Conduct comprehensive design and architecture reviews to continually elevate our standards of technical excellence.

Founded in 2007, Airbnb has evolved from a simple idea of offering a place to stay into a global community of over 5 million hosts welcoming more than 2 billion guests to unique experiences across the world. We are committed to fostering authentic connections and memorable experiences for our guests while empowering hosts to share their spaces and stories.The Community You Will Join:At Airbnb, Machine Learning and Artificial Intelligence are integral to our product offerings. From enhancing Trust and Payments to optimizing Customer Service and Marketing, we harness the power of ML to elevate the experiences of both guests and hosts.The Community Support Products (CSP) Machine Learning team spearheads the CSxAI (Customer Support x Artificial Intelligence) initiatives. Our mission is to leverage Generative AI technologies to create an intelligent, scalable, and exceptional service experience. The team is responsible for developing and refining AI models, ML services, and tools, including LLM fine-tuning, optimization, RAG/Search, and automation of LLM evaluation and testing, as well as feedback-based learning and guardrails for a spectrum of applications within Airbnb.With Airbnb's rich data, complex marketplace, and diverse product offerings, we are committed to pushing the boundaries of AI practice. We invest in long-term innovation to tackle intricate challenges, and we are looking for top-tier ML and AI experts to join our team. The Difference You Will Make:We believe that our current customer experiences are just the tip of the iceberg regarding potential innovations. Science is key to delivering transformative change for our Guests and Hosts at Airbnb.Your role will involve using cutting-edge AI technologies to revolutionize our customer service, creating personalized, user-friendly, and proactive service experiences.Many initiatives you will be working on are in their conceptual stages, providing you with the opportunity to cultivate ideas from inception to production, turning visionary concepts into impactful realities. A Typical Day: Envision, advocate for, and support the development of innovative ML systems, product integrations, and performance optimizations to address real-world challenges.Collaborate cross-functionally with product, design, and engineering teams to craft solutions that enhance our services.

Join our dynamic team at Aarki Inc. as a Machine Learning Engineer. In this role, you will be at the forefront of developing innovative machine learning models and solutions that drive our business forward. You will work closely with data scientists and software engineers to design and implement cutting-edge algorithms that enhance our data processing and analytical capabilities.

Join Canva as a Machine Learning Engineer and be a part of our innovative team that is transforming the way users create content. In this role, you will leverage advanced machine learning techniques to develop solutions that enhance user experiences and streamline processes. If you're passionate about technology and eager to make an impact in a fast-paced, collaborative environment, we want to hear from you!

Role overview Canva is looking for a Machine Learning Engineer specializing in Training Optimization to join the team in Beijing. This role centers on improving the performance and efficiency of machine learning models that support Canva’s products. What you will do Work with teams across disciplines to refine and optimize model training workflows Design and implement algorithms that improve training speed and model accuracy Apply technical knowledge to help Canva deliver better user experiences through smarter, faster models Impact Your work will help Canva make design accessible and enjoyable for users worldwide by strengthening the core technology behind the platform.

Join Coupang as a Senior Staff Machine Learning Engineer specializing in LLM. We are dedicated to providing our customers with extraordinary experiences, and your expertise in cutting-edge AI technologies will be pivotal in achieving this mission.Coupang is at the forefront of revolutionizing the commerce industry in South Korea, driven by a commitment to making shopping, eating, and living simpler and more enjoyable for everyone. Our unique blend of startup agility and the resources of a global public company empowers us to continuously innovate and grow.Our AI and Knowledge Engineering team is on a mission to enhance customer experiences through advanced technical solutions. We seek talented engineers eager to work with the latest technologies spanning Knowledge Graphs, agents, LLMs, AI, ML, NLP, and multi-modal models. Join us to build a world-class team and advance AI technologies that will shape the future of commerce.

Join Canva as a Senior Machine Learning Engineer specializing in AI Effects and Editing. In this pivotal role, you will leverage your extensive experience in machine learning to enhance our platform's capabilities, developing innovative solutions that redefine visual communication. You will work closely with cross-functional teams to understand user needs and translate them into actionable projects that impact millions of users globally.

Join Conviva, the premier intelligence layer for digital businesses, transforming consumer interactions into actionable insights. Our technology connects engagement across AI agents, applications, websites, and streaming video to tangible results like purchases and enhanced customer support. With our patented Time-State Technology®, the Conviva® Operational Data Platform provides real-time insights and automation that empower enterprises to grow, boost satisfaction, and establish lasting trust.As a Product Support Engineer at Conviva, you will be an essential bridge between our clients and the Engineering/Product teams. Your main focus will be to deliver exceptional technical support, ensuring that our growing client base remains satisfied and well-informed.

Brand & Communications Manager - GCRJoin AppsFlyer, a leading mobile attribution and marketing analytics platform, as we seek a dynamic Brand & Communications Manager based in Beijing, China. Are you a creative and results-oriented professional in public relations and digital marketing? Do you have a proven track record of securing significant media coverage and managing comprehensive communication strategies? If you are passionate about mobile marketing technology and want to elevate the brand presence of an innovative company transforming the industry, we want to hear from you!In this role, you will leverage your B2B experience—preferably within the mobile or tech sectors—to spearhead our communications initiatives across diverse verticals and markets in the Greater China Region (GCR). You will be responsible for crafting compelling narratives that resonate with industry leaders, media outlets, influencers, and various stakeholders. As a self-starter with a data-driven mindset, you will thrive in a fast-paced environment while effectively leading a team and collaborating with agencies to align regional and global marketing strategies. This position reports directly to the Senior Director of Marketing for GCR.

About MeshyLocated in the heart of Silicon Valley, Meshy is a pioneering generative AI company dedicated to unleashing 3D creativity. Our mission is to revolutionize the way 3D content is created, enabling both professional designers and creative enthusiasts to effortlessly generate high-quality 3D assets from simple text or images in mere minutes. What used to take weeks and significant costs is now a streamlined experience.Our exceptional team comprises leading experts in computer graphics, artificial intelligence, and 3D artistry, including graduates from top institutions such as MIT, Stanford, and Berkeley, as well as former professionals from Nvidia and Microsoft. With a diverse global presence, our team collaborates across regions to tackle the world's 3D challenges. Backed by top-tier venture capital firms, including Sequoia and GGV, we have successfully secured $52 million in funding.Meshy is recognized as the market leader in the 3D AI space, having been named the most popular 3D AI tool by A16Z Games in their 2024 report. Our platform attracts over 3 million monthly visitors and serves more than 6 million users, having generated over 40 million 3D models to date.Our founder and CEO, Yuanming (Ethan) Hu, holds a Ph.D. in computer graphics and AI from MIT and has developed the widely acclaimed Taichi programming language, which has earned over 27,000 stars on GitHub and is utilized by more than 300 organizations worldwide.

About MeshyHeadquartered in Silicon Valley, Meshy is a pioneering generative AI company committed to unleashing 3D creativity through revolutionary content creation methodologies. Our innovative platform empowers both professional designers and enthusiasts to effortlessly generate high-quality 3D assets—transforming text and images into stunning 3D models within minutes. What used to require extensive time and significant financial investment is now accomplished in mere moments.Our world-class team comprises esteemed experts in computer graphics, artificial intelligence, and artistic disciplines, with backgrounds from top institutions such as MIT, Stanford, and Berkeley, alongside experience from leading companies like Nvidia and Microsoft. With a diverse global presence across North America, Asia, and Oceania, we cultivate an inclusive culture that promotes collaboration and creativity.Meshy has achieved remarkable recognition within the industry as the leading platform for 3D AI tools, as evidenced by our top ranking in the 2024 A16Z Games report and over 3 million monthly visits according to SimilarWeb. Our technology has gained the trust of over 5 million users, generating in excess of 40 million 3D models.Founded by Yuanming (Ethan) Hu, who holds a Ph.D. in graphics and AI from MIT, Meshy is built on a foundation of innovation, with initiatives recognized globally, including the development of the Taichi programming language.

Join Grab as a Lead Product Manager focusing on AI Search & Discovery. In this pivotal role, you will spearhead innovation in our search functionalities, leveraging advanced AI technologies to enhance user experience and drive product excellence. Collaborate with cross-functional teams to define product vision and strategy, ensuring alignment with business objectives and customer needs.

As the Global Materials and Production Manager at Xsolla, you will oversee the strategic management of our materials and production processes on a global scale. You will be responsible for optimizing sourcing strategies, ensuring high-quality production standards, and leading cross-functional teams to drive efficiency and innovation. Your role will involve collaborating closely with suppliers and internal stakeholders to enhance our supply chain and meet the dynamic needs of the gaming industry.

About MeshyMeshy Inc. is a pioneering generative AI company headquartered in Silicon Valley. We are on a mission to unleash 3D creativity by revolutionizing the way 3D content is created. Our cutting-edge technology enables both professional designers and creative enthusiasts to effortlessly produce high-quality 3D assets in mere minutes using only text or images. What once took weeks and cost thousands is now achievable in minutes for just a dollar.Our diverse team comprises top talents from the fields of computer graphics, AI, and 3D artistry, including alumni from prestigious institutions such as MIT, Stanford, and Berkeley, along with veterans from industry leaders like Nvidia and Microsoft. Meshy has established its presence globally, with multiple offices across North America, Asia, and Oceania, fostering an inclusive and collaborative culture focused on tackling global 3D challenges. Our innovative capabilities have attracted significant investment, raising $52 million from leading venture capital firms like Sequoia Capital and GGV Capital.Recognized as the market leader, Meshy has been named the No.1 3D AI tool in the A16Z Games 2024 report and ranks first in traffic on SimilarWeb, with over 3 million monthly visitors. We proudly serve 6 million users and have generated over 40 million 3D models, making us the trusted choice for countless creators and developers.Our founder and CEO, Yuanming (Ethan) Hu, holds a Ph.D. in computer graphics and AI from MIT. He is the creator of the highly regarded Taichi programming language, which has garnered over 27,000 stars on GitHub and is employed by more than 300 institutions globally.

About MeshyLocated in the heart of Silicon Valley, Meshy stands at the forefront of 3D generative AI innovation, dedicated to Unleashing 3D Creativity by revolutionizing the content creation process. Our platform empowers both professional artists and enthusiastic hobbyists to effortlessly generate exceptional 3D assets—transforming text and images into breathtaking 3D models within mere minutes. Tasks that previously took weeks and cost upwards of $1,000 can now be accomplished in just 2 minutes for $1.Our distinguished team comprises elite experts in computer graphics, AI, and art, featuring alumni from prestigious institutions such as MIT, Stanford, and Berkeley, alongside seasoned veterans from Nvidia and Microsoft. With a diverse workforce spanning North America, Asia, and Oceania, we cultivate an innovative multi-regional culture aimed at addressing global 3D challenges. Backed by leading venture capital firms like Sequoia and GGV, Meshy has successfully garnered $52 Million in funding.Recognized as the No.1 in popularity among 3D AI tools (according to 2024 A16Z Games) and the top site for web traffic (according to SimilarWeb, with 3 Million monthly visits), our platform boasts over 6 Million users and has produced 40 Million models.Founder and CEO Yuanming (Ethan) Hu, who earned his Ph.D. in graphics and AI from MIT, is the mind behind the acclaimed Taichi GPU programming language (27K stars on GitHub, utilized by over 300 institutes). His significant contributions have earned him an honorable mention for the SIGGRAPH 2022 Outstanding Doctoral Dissertation Award and over 2,700 research citations.About the RoleIn this critical position, you will serve as the essential bridge between our platform technology and the creator community. Your leadership will guide the design of AI-enhanced toolsets and the construction of an ecosystem tailored for 3D content creators. A deep comprehension of global AI workflows, Agents, and emerging architectural paradigms is paramount. Your goal will be to translate state-of-the-art technology into user-friendly product solutions that eliminate barriers to creation and enhance productivity, fostering growth for both creators and our platform.Key Responsibilities:1. AI Creation Tool Planning & DesignProduct Strategy & Definition: Spearhead the roadmap for our creator AI toolchain. Conduct thorough investigations into the challenges faced by different tiers of creators, crafting comprehensive solutions that span workflow extraction to content production.

Join Trexquant, a pioneering quantitative investment fund founded in 2014, as we manage a substantial multi-billion dollar portfolio of equities and other liquid assets across global markets. Utilizing an extensive array of data sets, we apply innovative machine learning techniques to identify trading signals and integrate them into market-neutral portfolios. Our team, composed of seasoned professionals with backgrounds in leading hedge funds, is dedicated to fostering a culture of problem-solving through quantitative analysis.Responsibilities: Dive deep into diverse datasets to uncover signals for systematic quantitative strategies. Research and apply cutting-edge academic findings in machine learning and quantitative finance. Craft features from unique data sets to enhance the predictive accuracy of our models. Utilize machine learning techniques for alpha discovery and portfolio construction. Requirements:Recent graduates from the class of 2027 are encouraged to apply.A strong enthusiasm for machine learning and quantitative finance.Exceptional problem-solving abilities and a collaborative mindset.Proficiency in Python; knowledge of financial accounting is an advantage.Prior experience in quantitative research is preferred.Availability for a full-time, on-site internship in Beijing from July to September 2026.Effective communication skills in English.Benefits: Engage in a supportive team environment where your input shapes research directions and you can spearhead innovative ideas. Receive mentorship and guidance from experienced quantitative researchers. Access to proprietary technology platforms for transforming ideas into actionable trading signals. Potential to transition into a full-time role upon successful completion of the internship. Trexquant is proud to be an Equal Opportunity Employer.

Join Canva, a leading graphic design platform, as a Product Manager for our CJKI (Chinese, Japanese, Korean, and Indonesian) team. In this role, you will spearhead innovative projects that enhance user experience and drive product development specific to these regions. Collaborate with cross-functional teams to understand market needs and deliver impactful solutions.

Join Meshy as a Product Manager, 3D AgentAt Meshy, we are revolutionizing the way 3D content is created with our cutting-edge generative AI technology. Our mission is to unleash 3D creativity by transforming traditional workflows into a seamless experience for both professional designers and creative enthusiasts. With our advanced models, users can generate realistic 3D assets using just text or images in mere minutes.We are proud to have a team of world-class experts from the realms of computer graphics, AI, and 3D art, including graduates from prestigious institutions like MIT, Stanford, and Berkeley. Our diverse workforce is distributed across multiple regions, fostering an innovative culture that enhances global collaboration.Meshy’s innovative capabilities have attracted substantial investment, raising $52 million from top-tier venture capital firms including Sequoia and GGV. Recognized as the global leader in 3D AI tools, we have over 6 million users and have generated more than 40 million 3D models.Under the leadership of our founder and CEO, Yuanming (Ethan) Hu, a Ph.D. graduate from MIT in graphics and AI, we are poised to lead the industry into the future. Join us in redefining the boundaries of creativity!

Join Bosch Group as a Research Scientist specializing in Reinforcement Learning! In this exciting role based in Beijing, you will leverage your expertise to advance cutting-edge research in the field of artificial intelligence. Engage with a dynamic team of researchers and engineers to develop innovative solutions that shape the future of technology.

Join Grab as a Lead Product Manager for our Warehouse Management System (WMS) and Supply Chain platform, where you'll be at the forefront of shaping our operational strategies. In this pivotal role, you will oversee the development and execution of our product roadmap, focusing on backend tech stacks designed for on-demand retail and dark store models. Collaborating closely with various teams, you will ensure streamlined physical store operations while reporting directly to the Head of Product for Mart at our Grab China office.Product Vision and Strategy:Lead the development of a compelling product vision and strategy for WMS and supply chain systems, emphasizing instant replenishment, dynamic supply-demand alignment, and fulfilment oversight.Craft a comprehensive roadmap prioritizing critical features such as dynamic inventory management and automated replenishment to enhance our supermarket operations.Investigate and propose innovative features and technologies to modernize traditional B2B logistics tools, enabling high-volume, instant fulfilment.Data-Driven Decisions:Utilize data analytics to evaluate system efficiency, inventory accuracy, and identify improvement opportunities across the supply chain lifecycle.Make informed decisions based on data insights to optimize replenishment strategies, enhance demand forecasting, and drive the development of features that support large-scale business growth.Cross-Functional Collaboration:Lead cross-functional teams, including senior engineers, analysts, and supply chain operations, to establish a cohesive product ecosystem.Promote a collaborative culture, encouraging knowledge sharing within the team and across the organization.Effectively communicate product updates, roadmap progress, and performance metrics to stakeholders, addressing their concerns and integrating feedback into product iterations.