About the job
Lead a dedicated team responsible for managing Individual Case Safety Reports (ICSR) for specific projects as the Team Leader.
Ensure the effective distribution of tasks among project teams and supervise the workflow to guarantee operational efficiency.
Facilitate strong collaboration with clients in the realm of ICSR Management.
Support various project activities undertaken for both the client and the company.
Directly manage the assigned ICSR staff, providing guidance and oversight.
Develop and maintain key performance indicators (KPIs) tailored to contracted ICSR activities, focusing on optimizing procedures and training to enhance team productivity.
Recommend process improvements to the ICSR Operational Lead.
Handle ICSR deviations with the support of the ICSR Operational Lead.
Review trackers and timesheet data to ensure precision and accuracy.
Engage in ICSR processing and conduct second quality control (QC) of cases, acting as the subject matter expert (SME) and providing support to other SMEs.
