Tier 3 Network Support Engineer - Hybrid

FusionTek is a leading Managed Service Provider founded in 2007, with a presence in the greater Seattle area, Washington, DC, and Tampa, FL. Our dedicated team is committed to delivering exceptional IT infrastructure management solutions tailored for small to mid-sized businesses.As we expand our service offerings, we are excited to welcome a Tier 3 Network …

Become a Valued Member of Our Team!At DSI Systems, we pride ourselves on over 40 years of experience in sales enablement and tailored business solutions. We strive to create exceptional value that leads to remarkable outcomes for our clients and partners. We are searching for enthusiastic individuals who are eager to leave their mark in the sales and customer service landscape. Our vibrant and rewarding work environment provides you with the opportunity to grow alongside us and make a substantial impact.Position SummaryThe Retail Support Specialist (RSS) offers direct, hands-on assistance to AT&T customers in bustling national retail locations. In this role, you will interact with customers and retail partners to resolve issues related to accounts, billing, devices, and services, often in fast-paced and high-volume scenarios. To succeed, you will need strong communication skills, emotional resilience, a comfort with technology, and the ability to maintain composure, accuracy, and professionalism in a dynamic retail setting.Key Responsibilities: Customer SupportDeliver friendly, professional, and solution-oriented support to AT&T customers in national retail environments.Address inquiries related to billing, account updates, plan modifications, device assistance, and service issues.Troubleshoot wireless devices, network complications, and feature functionalities.Maintain focus and professionalism while providing high-quality service in busy retail environments, especially during peak times and escalated situations. Retail Partner SupportServe as the AT&T expert for retail staff and third-party labor partners.Act as the primary AT&T representative for these partners, managing in-store support for escalations.Engage proactively with store leadership to tackle customer issues, enhancing partnership alignment and ensuring a superior customer experience.Work Environment & Scheduling FlexibilityThis role is performed in a retail setting, requiring standing, walking, and active engagement on the sales floor for up to 8 hours a day.Ability to work flexible hours, including evenings, weekends, and holidays, depending on business needs.Comfortable working in busy customer-facing environments, with frequent interactions and problem-solving demands.Operational ExcellenceEfficiently navigate multiple systems while engaging with customers in real time.Thoroughly document all customer interactions.Comply with company policies, regulatory requirements, and privacy standards.Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.Execute and uphold approved planograms for mobile devices and signage.

Role overview PLACE is expanding quickly, working to change how real estate professionals and consumers use technology. The Mobile Software Engineer position in Bellingham, WA centers on building and improving mobile applications that thousands of users depend on each day. The team emphasizes practical solutions, high standards, and growth, with an eye toward a potential IPO. What you will do Collaborate with the Engineering Manager, product leaders, and designers to deliver new features and enhancements for PLACE’s mobile applications. Develop, scale, and maintain mobile products including Brivity Go, Brivity Home, the PLACE Partner App, Brivity Open House, and AreaPro. Contribute to creating mobile experiences that are efficient, reliable, and intuitive for both real estate professionals and consumers. Who thrives here Engineers who enjoy tackling practical challenges and building scalable products. Those who like working closely with engineering, product, and design teams. People who want to see their work directly impact products used every day. Location This role is based in Bellingham, WA.

Join our dynamic team at bctechpro as a Computer Field Technician! In this exciting contract role, you will be responsible for providing on-site technical support and troubleshooting for our valued clients in the Bellingham area. If you are passionate about technology and eager to kickstart your career in IT, this is the perfect opportunity for you!