Customer Experience Analyst II

Come join us at Inter!At Inter, we believe the future begins anew every day through the technology you craft, the connections you forge, and the ideas you circulate. We are a Super App providing a comprehensive range of digital banking solutions, including investments, credit, insurance, a marketplace, and other daily services. More than just a financial platform, we are a dynamic team constantly evolving.This vibrant environment opens doors to exciting opportunities. It's your turn to explore an intelligent approach to career advancement. Join us and embrace your #sanguelaranja spirit!About the Role and Mission:In this role, you will have the opportunity to engage in the development and execution of commercial strategies focused on payroll credit products, analyze sales performance, support BPO demands, and contribute directly to the sustainable growth of our business. If you have a passion for numbers, a strategic mindset, and analytical skills, this could be the perfect chance to accelerate your career with one of Brazil's most innovative fintechs!Your Daily Responsibilities:Evaluate customer experience related to credit products, identifying areas for improvement and optimization opportunities.Formulate strategies to enhance production and revenue for payroll credit products.Monitor and analyze KPIs related to the sales funnel specific to payroll credit...

Join the Inter Team!At Inter, we believe that every day marks the beginning of a new future driven by the technology you innovate, the connections you forge, and the ideas you share. We are a Super App offering a comprehensive suite of digital banking solutions, investments, credit, insurance, a marketplace, and various everyday services. More than just a company, we are a dynamic team committed to continuous growth.This vibrant pace creates fresh opportunities. Now is your chance to experience this smart approach to advancing your career. Come be part of the #sanguelaranja!About the Role and ResponsibilitiesAs a member of our Customer Experience team, you will have the chance to directly influence the experience of millions of customers, enhancing processes and operational efficiency.Your Daily Responsibilities Will Include:Managing and monitoring the performance of BPO partners, ensuring compliance with defined SLAs and KPIs.Analyzing customer service quality indicators to identify process improvement opportunities executed by BPO.Acting as a liaison between outsourced operations and internal departments to ensure process alignment and effective communication.Overseeing and addressing customer escalations, ensuring satisfactory quality within agreed timelines.Auditing customer interactions conducted by BPO and providing structured feedback to enhance service quality.Creating managerial reports with critical analysis of operational outcomes and presenting actionable recommendations.

Join the Inter family!At Inter, we believe that every day brings new opportunities to innovate through technology, build meaningful connections, and share transformative ideas. We are a comprehensive Super App that offers digital banking solutions, investment opportunities, credit services, insurance, a marketplace, and various everyday services. But we are much more than that; we are a dynamic and evolving super team.With our rapid growth, new opportunities continue to emerge. Now it’s your chance to explore this intelligent approach to career investment. Come be part of our #sanguelaranja community!About the Role and Mission:As a Customer Experience Analyst III, you will be responsible for analyzing the customer journey, identifying gaps, proposing improvements, and enhancing scalable customer service. You will collaborate closely with various business areas to drive results.

Join the Inter family!At Inter, we believe that every day is an opportunity to build the future through the technology you innovate, the connections you foster, and the ideas you share. We are a Super App offering a comprehensive suite of digital banking solutions, investments, credit, insurance, a marketplace, and various everyday services. Yet, we are more than that: we're a dynamic team in constant evolution.This fast-paced environment opens doors to new opportunities. Now is your chance to discover an intelligent way to invest in your career. Come join us and be part of the #sanguelaranja spirit!About the Role and Mission:As a member of the Global Customer Experience (CX) team, you will play a pivotal role in ensuring an exceptional and consistent customer experience across Brazil, the USA, and Argentina. Your work will support the management of Level 1 customer service operations, ensuring efficiency and quality. Additionally, you will serve as the central communication point among stakeholders, translating data into strategic insights to keep everyone aligned.In your daily activities, you will:Monitor and analyze customer experience metrics (NPS, CSAT, CES)Map customer journeys and identify areas for improvementCategorize and analyze customer feedback from multiple channelsCreate reports and dashboards to support decision-makingConduct satisfaction surveys to gather insights

Join our dynamic team as an Operational Risk & Internal Controls Analyst II. In this pivotal role, you will assess and enhance the effectiveness of our internal controls and risk management processes. You will work closely with cross-functional teams to identify potential risks and implement strategies to mitigate them, ensuring compliance with regulatory requirements and enhancing organizational resilience.

Inter, based in Belo Horizonte, MG, operates as a Super App with services spanning digital banking, investments, credit, insurance, and a marketplace. The company values technology, new ideas, and strong connections, always adapting to new challenges and opportunities. Role overview The Junior Customer Advisor Analyst plays a key part in strengthening the customer experience while supporting Inter’s commercial growth. This role works directly with high-value clients, helping them make informed financial decisions and fostering long-term relationships. The position also contributes to developing solutions that support Inter’s standing in the market. Key responsibilities Provide specialized, consultative service to One & Prime clients, acting as both a technical and relational contact. Build and sustain long-term strategic relationships through consultative commercial planning. Identify and convert complex business opportunities using behavioral and financial analysis. Lead initiatives aimed at continuous improvement. Location Belo Horizonte, MG

About Inter Inter is a Super App based in Belo Horizonte, MG, offering digital banking, investments, credit, insurance, marketplace options, and daily services. The company values technology, connection, and fresh ideas, with a team that adapts and grows together. Role Overview: Customer Success Analyst II - Commercial Food This role sits within the Commercial Food team. The focus is on building strong relationships with partner restaurants, combining communication, strategic thinking, and creativity to help these partners thrive. What You Will Do Manage relationships with partner restaurants to support their success and maintain engagement. Develop custom strategies that encourage partner loyalty and business growth. Oversee and improve the use of AI tools in customer service, aligning workflows with team goals. Spot opportunities for automation and suggest ongoing improvements in customer success processes, using intelligent technologies. Work proactively to reduce partner churn and reverse cancellations through Inside Sales efforts. Adjust campaigns within the platform, applying a critical and strategic approach. Location Belo Horizonte, MG

Join the Inter Team!At Inter, we believe that every day is a new opportunity to innovate through technology, build meaningful connections, and share transformative ideas. As a comprehensive Super App, we offer a complete range of digital banking solutions, investment opportunities, credit, insurance services, a marketplace, and much more. We are not just a digital platform; we are a dynamic team that is always evolving.With this momentum, fresh opportunities arise. It’s your chance to explore an intelligent way to invest in your career. Come and be a part of our vibrant community! #sanguelaranjaAbout the Role and MissionAs a Senior Customer Success Analyst, you will be the guardian of relationships with our high-value clients (High Income and Private clients), ensuring an exceptional and proactive experience that positions Inter as their primary banking choice.Your Daily Responsibilities:Provide specialized support to High Income and Private Banking clients, ensuring a differentiated, personalized, and high-standard experience;Proactively manage and track client requests, serving as the focal point for internal departments to ensure agility and effectiveness in handling issues;Resolve complex operational demands, ensuring timely and accurate responses to clients;Guide and support clients on various account-related inquiries, anticipating needs and offering comprehensive solutions;Engage in both inbound and outbound communications through internal channels (phone, WhatsApp, and email), adopting a consultative approach with a focus on first-contact resolution.

Come and be part of Inter with us!!!At Inter, we believe that every day is a new opportunity to shape the future through the technology you develop, the connections you foster, and the ideas you exchange. As a Super App, we provide comprehensive digital banking solutions, including investments, credit, insurance, a marketplace, and a variety of everyday services. More than that, we are a dynamic team in continuous evolution.With this momentum, new opportunities arise. Now it's your chance to experience a smart way to invest in your career. Come join us and be #sanguelaranja!About the Role and MissionWe are looking for a strategic and creative professional to lead content production and customer relationship management (CRM), focusing on crafting personalized journeys and executing high-impact campaigns.Your Daily Responsibilities Will Include:Mapping and developing comprehensive CRM journeys across various touchpoints.Defining triggers and conversion points throughout the journey.Continuously optimizing journeys based on performance metrics.Implementing advanced segmentation strategies using behavioral, demographic, and transactional data.Creating dynamic and personalized content for different personas and stages of the journey.Planning and executing integrated multichannel campaigns (email, SMS, push notifications, social media).Developing a strategic editorial calendar aligned with business objectives.

Inter, based in Belo Horizonte, MG, operates Brazil's first digital bank and has grown into a global financial platform. The Procurement Analyst II position joins the Procurement IT team, focusing on technology contract management and negotiation. This role works closely with internal clients, guiding them through contract decisions and aligning procurement activities with Inter’s broader strategies and those of its affiliates. Key Responsibilities Identify and pursue cost reduction opportunities, including both cost saving and cost avoidance, by developing sourcing strategies for specific product or service categories. Assist departments in preparing business cases for technology purchases, considering both financial and technical aspects. Oversee contracts and manage relationships with suppliers and other stakeholders throughout the procurement process. Tools and Systems This position relies on e-Procurement platforms such as Coupa and utilizes AI tools to support procurement activities and contract management.

Join the Inter Team!At Inter, we envision a future that begins anew each day through the technology we develop, the connections we foster, and the ideas we share. We are a comprehensive Super App offering digital banking solutions, investments, credit, insurance, a marketplace, and everyday services. More than just a platform, we are a dynamic team continually evolving.This fast-paced environment opens doors to new opportunities. This is your chance to explore an intelligent pathway to advance your career. Come be part of the #sanguelaranja movement!About the Role and MissionYou will be an integral part of our International Growth team, directly involved in growth strategies for Inter’s Global Account, ensuring qualified acquisitions, cross-selling, and base activation.Your Daily Responsibilities Will Include:Monitoring user flow and navigation performance, analyzing each channel's results, ensuring deliverables and necessary evolutions while maintaining a 360-degree view. Making data-driven decisions in collaboration with the business area and ensuring the squad aligns with product strategies.Optimizing acquisition, activation, retention, and revenue funnels, ensuring impactful deliverables while managing each step of the customer lifecycle.Managing complex negotiation scenarios in Growth, where acceptance criteria are not always evident, using analytical and financial insights to justify decisions.Leading opportunities and enhancing communication flows based on data, always aligned with our strategic goals.

Join us at Inter!At Inter, we believe that every day brings new opportunities to shape the future through the technology you develop, the relationships you foster, and the ideas you share. We are a comprehensive Super App offering a wide array of digital banking solutions, investment opportunities, credit services, insurance, a marketplace, and more. More than just a service provider, we are a dynamic team committed to continuous growth and innovation.Now is the perfect time to explore this intelligent approach to advancing your career. Come be part of our vibrant culture! #sanguelaranja!About the Role and MissionAs a valued member of our Global Account Products team, you will play a crucial role in enhancing functionality, understanding client needs, and prioritizing demands to ensure impactful and consistent deliveries.Your Daily Responsibilities Will Include:Detailing requirements, mapping journeys, and formulating clear acceptance criteria for the development team.Prioritizing and organizing the backlog to align with product strategy.Participating in research and analysis to identify real user problems and improvement opportunities.Overseeing the entire development cycle to ensure timely deliveries.Monitoring product performance metrics and recommending data-driven adjustments.Conducting benchmarks and market analyses to support decision-making.Collaborating closely with design, technology, operations, and other stakeholders to create scalable, user-centered solutions.

Join our dynamic team at Inter as a Data Analyst II. In this role, you will be responsible for analyzing complex datasets, generating insights, and supporting decision-making processes. You will collaborate with cross-functional teams to deliver data-driven recommendations that enhance our business strategies.

About Inter Inter is a Super App offering digital banking, investments, credit, insurance, and marketplace services. The team works to shape the future by building technology, fostering connections, and sharing ideas. Based in Belo Horizonte, MG, Inter continues to grow and evolve as a platform and as a team. Role Overview: Accounting Analyst II This position sits within the Accounting team, focusing on Treasury and Derivatives. The analyst ensures accurate accounting, control, and analysis of Treasury operations, Funds, and Derivatives. The work supports compliance with accounting standards such as IFRS9 and CPC 48, and helps maintain reliable financial information. The role also supports the accounting closing process by performing reconciliations, understanding financial operations, and collaborating with treasury, back office, and other departments. Key Responsibilities Record accounting entries for Treasury operations, Funds, and Derivatives Classify transactions in line with accounting policies Update and validate accounting positions daily Prepare reconciliations and accounting support documentation Analyze impacts on product results Meet reporting deadlines and ensure accuracy

About Inter Inter is a Super App based in Belo Horizonte, MG, offering digital banking, investments, credit, insurance, a marketplace, and other daily services. The team values technology, collaboration, and fresh ideas, with a focus on continuous growth and evolution. Role Overview: Commercial Analyst II This position sits within the Insurance sector, working closely with the PJ Wholesale team. The main goal is to help expand the cross-selling portfolio and support ongoing development in the area. What You Will Do Build and maintain strong relationships with the PJ Wholesale team at Banco Inter Organize and participate in strategic commercial visits with clients and partners Design and launch targeted campaigns for the PJ segment Track and analyze performance metrics and business dashboards

Inter, headquartered in Belo Horizonte, MG, launched Brazil's first digital bank and has expanded into a Global Financial Super App. The company focuses on technology-driven solutions and aims to create real opportunities that transform lives. Inter values purposeful work and is committed to redefining the financial landscape. Role overview The Products Analyst II joins the Global Products team in Belo Horizonte. This role centers on shaping strategy and managing the development and lifecycle of international products. The analyst will help build offerings aimed at Brazilian and Argentine clients with international needs, as well as residents in the United States. Success is measured by profitability and market fit. Main responsibilities Research and analyze the needs of Brazilian clients with global profiles (such as dollar accounts) and US residents. Identify market opportunities and validate product hypotheses. Develop a clear product vision that supports Inter's broader strategy and objectives, guiding product development. Define the product roadmap and backlog. Balance immediate and long-term goals, prioritize high-impact features, and coordinate priorities with stakeholders in UX, IT, legal, Growth, and other teams. Engage and manage multidisciplinary stakeholders, including clients, UX, IT, legal, Growth teams, executives, and suppliers. Balance expectations and ensure ongoing product support. Set metrics and indicators to monitor product health, performance, and success. Use these insights to guide improvements and future development. Inter refers to its team as the Orange Blood family and welcomes those interested in shaping the future of financial services.

Join Inter & Co with us!!!At Inter, we believe that each day is a new beginning, shaped by the technology you develop, the connections you forge, and the innovative ideas you share. We are a Super App offering a comprehensive suite of digital banking solutions, including investments, credit, insurance, marketplace services, and more. But we are much more than just a bank; we are a dynamic super team committed to continuous growth and evolution.This pace opens doors to new opportunities. Now it's your chance to explore an intelligent way to invest in your career. Join us and be part of the #sanguelaranja team!About the Position and Role MissionYour primary focus will be to enhance Inter’s Credit products. This role intersects Growth, Performance Marketing, Data, and CRM, with a strong connection to Product Marketing Management. Practically, this means leading initiatives that accelerate acquisition, activation, retention, and revenue through ongoing campaigns, tests, and optimizations.Your Day-to-Day Responsibilities will include:Monitoring dashboards and identifying deviations in key funnel metrics. Prioritizing daily adjustments based on impact on results.Optimizing campaigns, adjusting segmentation, creatives, and analyzing user behavior.Identifying friction points in the workflow and designing A/B tests with hypotheses, target metrics, and success criteria.Coordinating CRM journeys (onboarding, re-engagement, upsell).

Join the Inter Team!At Inter, we believe that every day is an opportunity to shape the future through the technology you create, the connections you foster, and the innovative ideas you share. We are a leading Super App offering a comprehensive range of digital banking solutions, including investment opportunities, credit options, insurance, a marketplace, and various everyday services. More than just a service, we are a dynamic team that is continuously evolving.This vibrant environment opens doors to exciting opportunities. Now is your chance to discover a smart way to invest in your career. Come and be a part of our #sanguelaranja family!About the Role and MissionAs a member of our UX Purchase Power team, you will play a crucial role in activating clients for our credit products (credit cards, loans, financing), ensuring that more customers discover, understand, and utilize our products regularly and healthily.Your Daily Responsibilities Will Include:Designing flows and interfaces for activating credit cards and products.Conducting research and tests to optimize user journeys.Collaborating with Product, Tech, Growth, and Data teams.Monitoring activation metrics and proposing continuous improvements.

About Inter Inter is a Super App based in Belo Horizonte, MG, offering digital banking, investments, credit, insurance, a marketplace, and a range of everyday services. The company values innovation, collaboration, and continuous growth. Role Overview: Operations Analyst II - Financial Control This position sits within the Finance Control team. The analyst focuses on reconciliations connected to credit card products and processes. The role also supports internal and external audits, SOX compliance, and regulatory reporting, all with the aim of improving operational efficiency. Key Responsibilities Create and carry out internal control tests for SOX compliance. Analyze data and suggest improvements to accounting processes. Work closely with internal teams and external auditors.

Inter, headquartered in Belo Horizonte, MG, is known for launching Brazil's first digital bank and developing a global financial platform. The company emphasizes technology and aims to create meaningful opportunities in the financial sector. Role overview The Financial Planning Analyst II joins the FP&A team to support executive decision-making. This position focuses on analyzing performance, as well as forecasting revenue and expenses to guide leadership. Main responsibilities Prepare and monitor the company's budget and revenue forecasts. Analyze financial data and evaluate product performance. Create reports for leadership to support clear, objective decisions. Identify and recommend improvements to processes or systems that enhance efficiency and information reliability.