Senior Customer Success Analyst

Join the Inter Team!At Inter, we believe that every day is a new opportunity to innovate through technology, build meaningful connections, and share transformative ideas. As a comprehensive Super App, we offer a complete range of digital banking solutions, investment opportunities, credit, insurance services, a marketplace, and much more. We are not just a digital platform; we are a dynamic team that is always evolving.With this momentum, fresh opportunities arise. It’s your chance to explore an intelligent way to invest in your career. Come and be a part of our vibrant community! #sanguelaranjaAbout the Role and MissionAs a Senior Customer Success Analyst, you will be the guardian of relationships with our high-value clients (High Income and Private clients), ensuring an exceptional and proactive experience that positions Inter as their primary banking choice.Your Daily Responsibilities:Provide specialized support to High Income and Private Banking clients, ensuring a differentiated, personalized, and high-standard experience;Proactively manage and track client requests, serving as the focal point for internal departments to ensure agility and effectiveness in handling issues;Resolve complex operational demands, ensuring timely and accurate responses to clients;Guide and support clients on various account-related inquiries, anticipating needs and offering comprehensive solutions;Engage in both inbound and outbound communications through internal channels (phone, WhatsApp, and email), adopting a consultative approach with a focus on first-contact resolution.

Join the Inter family!At Inter, we believe that every day is an opportunity to build the future through the technology you innovate, the connections you foster, and the ideas you share. We are a Super App offering a comprehensive suite of digital banking solutions, investments, credit, insurance, a marketplace, and various everyday services. Yet, we are more than that: we're a dynamic team in constant evolution.This fast-paced environment opens doors to new opportunities. Now is your chance to discover an intelligent way to invest in your career. Come join us and be part of the #sanguelaranja spirit!About the Role and Mission:As a member of the Global Customer Experience (CX) team, you will play a pivotal role in ensuring an exceptional and consistent customer experience across Brazil, the USA, and Argentina. Your work will support the management of Level 1 customer service operations, ensuring efficiency and quality. Additionally, you will serve as the central communication point among stakeholders, translating data into strategic insights to keep everyone aligned.In your daily activities, you will:Monitor and analyze customer experience metrics (NPS, CSAT, CES)Map customer journeys and identify areas for improvementCategorize and analyze customer feedback from multiple channelsCreate reports and dashboards to support decision-makingConduct satisfaction surveys to gather insights

About Inter Inter is a Super App based in Belo Horizonte, MG, offering digital banking, investments, credit, insurance, marketplace options, and daily services. The company values technology, connection, and fresh ideas, with a team that adapts and grows together. Role Overview: Customer Success Analyst II - Commercial Food This role sits within the Commercial Food team. The focus is on building strong relationships with partner restaurants, combining communication, strategic thinking, and creativity to help these partners thrive. What You Will Do Manage relationships with partner restaurants to support their success and maintain engagement. Develop custom strategies that encourage partner loyalty and business growth. Oversee and improve the use of AI tools in customer service, aligning workflows with team goals. Spot opportunities for automation and suggest ongoing improvements in customer success processes, using intelligent technologies. Work proactively to reduce partner churn and reverse cancellations through Inside Sales efforts. Adjust campaigns within the platform, applying a critical and strategic approach. Location Belo Horizonte, MG

About the Role Inter is looking for a Customer Success Intern in Belo Horizonte, MG. This internship supports the customer success team, helping clients get the most value from Inter’s products and services. What You Will Do Assist the customer success team with daily tasks Help ensure clients reach their goals with Inter’s offerings Gain hands-on experience in customer relations Who We’re Looking For Curious and eager to learn Ready to grow in a team setting Comfortable adapting to new challenges This internship offers a chance to develop practical skills and contribute to client satisfaction at Inter.

Come join us at Inter!At Inter, we believe the future begins anew every day through the technology you craft, the connections you forge, and the ideas you circulate. We are a Super App providing a comprehensive range of digital banking solutions, including investments, credit, insurance, a marketplace, and other daily services. More than just a financial platform, we are a dynamic team constantly evolving.This vibrant environment opens doors to exciting opportunities. It's your turn to explore an intelligent approach to career advancement. Join us and embrace your #sanguelaranja spirit!About the Role and Mission:In this role, you will have the opportunity to engage in the development and execution of commercial strategies focused on payroll credit products, analyze sales performance, support BPO demands, and contribute directly to the sustainable growth of our business. If you have a passion for numbers, a strategic mindset, and analytical skills, this could be the perfect chance to accelerate your career with one of Brazil's most innovative fintechs!Your Daily Responsibilities:Evaluate customer experience related to credit products, identifying areas for improvement and optimization opportunities.Formulate strategies to enhance production and revenue for payroll credit products.Monitor and analyze KPIs related to the sales funnel specific to payroll credit...

Inter, based in Belo Horizonte, MG, operates as a Super App with services spanning digital banking, investments, credit, insurance, and a marketplace. The company values technology, new ideas, and strong connections, always adapting to new challenges and opportunities. Role overview The Junior Customer Advisor Analyst plays a key part in strengthening the customer experience while supporting Inter’s commercial growth. This role works directly with high-value clients, helping them make informed financial decisions and fostering long-term relationships. The position also contributes to developing solutions that support Inter’s standing in the market. Key responsibilities Provide specialized, consultative service to One & Prime clients, acting as both a technical and relational contact. Build and sustain long-term strategic relationships through consultative commercial planning. Identify and convert complex business opportunities using behavioral and financial analysis. Lead initiatives aimed at continuous improvement. Location Belo Horizonte, MG

Join the Inter Team!At Inter, we believe that every day marks the beginning of a new future driven by the technology you innovate, the connections you forge, and the ideas you share. We are a Super App offering a comprehensive suite of digital banking solutions, investments, credit, insurance, a marketplace, and various everyday services. More than just a company, we are a dynamic team committed to continuous growth.This vibrant pace creates fresh opportunities. Now is your chance to experience this smart approach to advancing your career. Come be part of the #sanguelaranja!About the Role and ResponsibilitiesAs a member of our Customer Experience team, you will have the chance to directly influence the experience of millions of customers, enhancing processes and operational efficiency.Your Daily Responsibilities Will Include:Managing and monitoring the performance of BPO partners, ensuring compliance with defined SLAs and KPIs.Analyzing customer service quality indicators to identify process improvement opportunities executed by BPO.Acting as a liaison between outsourced operations and internal departments to ensure process alignment and effective communication.Overseeing and addressing customer escalations, ensuring satisfactory quality within agreed timelines.Auditing customer interactions conducted by BPO and providing structured feedback to enhance service quality.Creating managerial reports with critical analysis of operational outcomes and presenting actionable recommendations.

About Inter Inter is a Super App offering digital banking, investments, credit, insurance, marketplace, and a range of daily services. The team values technology, strong connections, and shared ideas. Based in Belo Horizonte, MG, Inter continues to grow and evolve, creating new opportunities for professionals ready to shape the future of digital financial services. Role Overview: Senior Data Analyst - Cards This Senior Business Intelligence (BI) Analyst position focuses on supporting the Customer Activation team. The role works closely with business units, data engineers, data governance, and other corporate teams. The main responsibility is to monitor data quality and integrity for card transactions, while also leading multidisciplinary data projects and generating actionable insights. Main Responsibilities Build reports and dashboards independently, ensuring a thorough understanding of data from various sources and business applications. Translate business needs into functional and technical requirements, identify missing data, and work with business and IT teams to develop solutions. Follow regulations, laws, and best practices for data management in all tasks. Location Belo Horizonte, MG

Join the Inter family!At Inter, we believe that every day brings new opportunities to innovate through technology, build meaningful connections, and share transformative ideas. We are a comprehensive Super App that offers digital banking solutions, investment opportunities, credit services, insurance, a marketplace, and various everyday services. But we are much more than that; we are a dynamic and evolving super team.With our rapid growth, new opportunities continue to emerge. Now it’s your chance to explore this intelligent approach to career investment. Come be part of our #sanguelaranja community!About the Role and Mission:As a Customer Experience Analyst III, you will be responsible for analyzing the customer journey, identifying gaps, proposing improvements, and enhancing scalable customer service. You will collaborate closely with various business areas to drive results.

Join MSX International as a Senior Merchandising Analyst in a temporary capacity. In this role, you will leverage your expertise in merchandising analysis to drive strategic decisions and enhance product offerings across various platforms. Your analytical skills will be pivotal in interpreting market trends and consumer behavior, allowing us to optimize our merchandising strategies.

We are seeking a highly skilled and experienced Senior Structural Analyst specializing in Computer-Aided Engineering (CAE) for motor applications. In this role, you will be responsible for conducting advanced structural analysis and simulation, leading design validation processes, and collaborating with cross-functional teams to optimize product performance.

Join our dynamic team as a Salesforce Marketing Cloud Developer Analyst III focused on enhancing customer intelligence. You will play a pivotal role in developing and implementing innovative marketing solutions, leveraging Salesforce Marketing Cloud to optimize customer engagement and drive business growth. Your expertise in data analysis and marketing strategies will be crucial in transforming insights into actionable plans that resonate with our customers.

Inter, headquartered in Belo Horizonte, MG, pioneered Brazil's first digital bank and continues to expand as a Global Financial Super App. The company focuses on delivering technology-driven financial solutions and values purposeful work, innovation, and transformation. Role overview The Media & Performance Analyst III joins the International Growth team to drive customer acquisition through paid media. This position emphasizes campaign optimization, financial analysis, and performance measurement to support Inter's growth objectives. The analyst uses analytics, SQL, tagging, and P&L analysis to improve ROI and reduce customer acquisition cost (CAC). What you will do Develop acquisition strategies across multiple channels Lead projects aimed at optimizing conversion funnels Define and implement statistically significant tests Manage channel mix and oversee campaign budgets Conduct P&L analysis by acquisition channel and campaign Analyze lifetime value (LTV) and payback periods Perform cohort analysis and retention studies for acquired users Forecast performance and plan budgets Establish team processes and best practices Lead complex technical implementations Work closely with product and data teams Team culture Inter welcomes those eager to help transform the financial sector and contribute to meaningful change. The team values new perspectives and a strong drive to make a difference.

Inter launched Brazil’s first digital bank and has grown into a global financial super app. The company focuses on technology-driven solutions and aims to create real opportunities while transforming the financial sector. The Treasury Analyst III role sits within the ALM Desk in Treasury, based in Belo Horizonte, MG. This position centers on liquidity and balance sheet management, with a strong emphasis on quantitative modeling, data analysis, and automation. The work directly impacts risk, funding, and profitability decisions for the bank. What you will do Develop and implement quantitative models to manage liquidity and market risk. Test and validate models to ensure they are accurate and effective. Build, automate, and maintain data pipelines and calculation routines using Python and SQL, focusing on efficiency, traceability, and scalability. Communicate findings and recommendations clearly to stakeholders. Support improvements to frameworks, models, controls, and documentation in ALM and Treasury. Work closely with teams in Risk, Technology, Control, and Accounting to connect data, models, and business decisions. Role focus This position is designed for professionals with a quantitative background who are interested in applying their skills to real-world challenges in banking. The role offers the chance to contribute to key decisions that shape the bank’s financial direction.

Join us at Inter!At Inter, we envision a future that unfolds daily through the technology you innovate, the connections you foster, and the ideas you share. As a comprehensive Super App, we offer a wide range of digital banking solutions, investment opportunities, credit services, insurance, marketplace offerings, and other essential everyday services. Yet, we are more than just a platform; we are a dynamic and evolving team.This is the pace that opens doors to new opportunities. Now is your chance to explore this innovative path to career advancement. Come be part of our team! #sanguelaranja!About the Role and MissionYou will become a vital member of our Inter Asset team, serving as a senior reference in the strategy and communication of our investment funds. Your mission is to ensure the excellence and accuracy of materials, analyze market trends to generate competitive intelligence, and support the expansion of our products by connecting management, commercial, and marketing teams in a data-driven and dynamic environment.Your Daily Responsibilities:Oversee and ensure the production and update of regulatory and marketing materials for funds (fact sheets, reports, presentations), ensuring compliance and quality of communication.Analyze the market, competitors, and peer funds to generate insights and support the definition of the Asset's product strategy.Act as a technical point of contact for internal stakeholders (commercial teams, marketing) and external partners (clients), providing information and support.

Join Accor as a Reservations and Distribution Analyst where you will play a vital role in enhancing our reservation systems and optimizing distribution channels. Your analytical skills will contribute to our commitment to delivering exceptional customer experiences.

Inter launched Brazil's first digital bank and now operates as a Global Financial Super App. The company continues to build new financial solutions and products, aiming to create opportunities and improve lives. Every position at Inter supports this mission to reshape the financial sector. The Pricing Analyst I role is part of the Pricing team in Belo Horizonte, MG. This position centers on building and refining models that set interest rates for credit products, helping to ensure the company's profitability. What you will do Develop pricing models for credit offerings Analyze profitability for various products Calculate and recommend rates for credit products Work with commercial and product teams to determine pricing Track and monitor the profitability of credit products Review data and suggest ways to improve product pricing Inter looks for team members who want to contribute to ongoing transformation in the financial industry.

About Inter Inter is a Super App based in Belo Horizonte, MG, delivering digital banking, investments, credit, insurance, a marketplace, and everyday services. The team values technology, collaboration, and fresh ideas, always seeking new ways to evolve. Inter’s culture encourages growth and innovation, with a focus on building connections and supporting career development. Role Overview: Financial Products Analyst III This position centers on managing, analyzing, and improving financial products with a focus on credit recovery. The analyst will define, design, and optimize rules and processes that apply to a range of collection channels. Main Responsibilities Review and recommend improvements for collection products and system workflows to ensure smooth and efficient operations. Oversee the lifecycle of collection tools, using data analysis and process insights to suggest updates and changes. Work with management tools, including Agile methodologies (Scrum or Kanban), demand management platforms like Jira, and data analysis techniques. Help prioritize and specify requirements with technical teams to support product development and enhancements across systems and channels. Coordinate with departments such as IT, Sales, and Legal to maintain seamless business operations. Location Belo Horizonte, MG

Role Overview inter is looking for a Senior Technical Analyst with expertise in Salesforce Marketing Cloud to join the team in Belo Horizonte, MG. This position focuses on using technology to strengthen marketing strategies and improve results. What You Will Do Work with cross-functional teams to implement and optimize Salesforce Marketing Cloud solutions Analyze marketing data to inform decisions and measure performance Troubleshoot technical issues related to the platform Advise teams on best practices to get the most out of Salesforce Marketing Cloud Ensure solutions align with business goals Who We’re Looking For Experience with Salesforce Marketing Cloud Strong analytical and problem-solving skills Ability to collaborate with teams across different functions Comfort working in a changing environment This role is based in Belo Horizonte, MG.

We are seeking a highly skilled Senior Credit Analyst to join our dynamic team at Inter. In this role, you will be responsible for assessing credit risk, analyzing financial data, and providing strategic insights to support our lending operations. You will collaborate with various teams to ensure sound credit decisions that align with our business objectives.If you are passionate about finance and eager to contribute to a fast-paced environment, we would love to meet you!