Customer Success Manager - OEM & MSSP

ZeroFox is on the lookout for a dedicated Customer Success Manager (CSM) to enhance our partnerships with Original Equipment Manufacturers (OEMs) and Managed Security Service Providers (MSSPs). The primary focus of this role is to foster long-term success, encourage product adoption, and improve retention rates among our strategic partners who integrate, res…

Join Resillion as an MSSP Lead, a pivotal role within our Cyber department. We are seeking an experienced professional to oversee our Managed Security Service Provider operations. In this dynamic position, you will lead a team of cybersecurity experts to deliver top-notch security solutions to our clients, ensuring their digital assets are protected against evolving threats.Your responsibilities will include developing and implementing security strategies, managing client relationships, and driving continuous improvement initiatives. This role requires a strategic thinker with a hands-on approach and a passion for cybersecurity.

Role overview The Technical Customer Success Manager at Kong Inc. serves as the primary point of contact for clients in Karnataka, India. This position centers on helping customers achieve their objectives with Kong’s products, guiding them through each stage of implementation and adoption. What you will do Support customers as they integrate and use Kong’s solutions in their environments. Act as a trusted advisor, offering guidance to ensure clients gain the most value from their investment. Build and maintain strong relationships with customers, addressing their needs and questions as they arise. Requirements Experience working with clients in a technical capacity. Strong communication skills and the ability to build lasting partnerships. Located in Karnataka, India.

We are seeking a dynamic Sales Manager to drive growth in our Industrial and OEM sectors in Bengaluru. The ideal candidate will map potential customers and generate leads, fostering long-term partnerships with clients.Key responsibilities include resolving client issues promptly, planning and implementing strategies to achieve sales targets, and maintaining awareness of competitive pricing in the market.Additionally, you will manage client follow-ups to ensure timely payments and develop loyalty schemes for contractors and polishers.The role involves overseeing financial management tasks such as invoicing and payment collections, forecasting material requirements, and ensuring timely sourcing of materials based on demand dynamics.You will prepare and submit regular reports, set targets for sales staff, and devise incentive schemes to motivate the team. Effective supervision, coaching, and monitoring of team performance will be essential to ensure high levels of productivity and job satisfaction.

WHO WE AREBalbix stands at the forefront of cybersecurity posture automation, empowering organizations to uncover, prioritize, and address hidden risks and vulnerabilities with remarkable speed. Our robust platform facilitates seamless data collection and extensive analysis, ensuring rapid deployment and immediate reduction of breach risks.With a clientele that includes numerous Fortune 1000 companies, Balbix is backed by prominent figures such as John Chambers, the former CEO and Chairman of Cisco, and leading Silicon Valley VCs and global investors. Our innovative approach has garnered accolades, being described as magical, and has received glowing reviews along with customer testimonials, multiple industry awards, and recognition as a Gartner Cool Vendor, as well as accolades from Frost & Sullivan.About this Role:As a Customer Success Manager at Balbix, you will play a pivotal role in collaborating with clients to understand their Cyber Risk management needs. You will guide them in leveraging Balbix's solutions to achieve their objectives, ensuring effective implementation and fostering positive outcomes. This is a highly consultative position, directly impacting adoption, growth, and customer advocacy.

ZeroFox is on the lookout for a dedicated Customer Success Manager (CSM) to cultivate and maintain robust post-sales relationships with our diverse clientele across various industries. Our CSMs are pivotal in driving value for our customers, acting as trusted technical advisors and key support contacts. Your role will involve exceeding customer expectations through proactive platform updates, insightful reporting that demonstrates the effectiveness of their solutions, continuous education, and robust advocacy for their needs. You will collaborate with customers to outline their business and technical requirements while supporting our product and services teams in defining the scope of work. The ideal candidate will excel in nurturing relationships, both internally and externally, provide amicable solutions, and possess technical expertise in the ZeroFox SaaS platform. Candidates with backgrounds in Customer Success Management, Project Management, Business Analysis, or Systems/Software Development, particularly with experience in the setup and delivery of similar SaaS products, will be given priority consideration.

OPPORTUNITY OVERVIEWJoin ZeroFox as a Digital Customer Success Manager (CSM) dedicated to supporting our tech-touch customer segment. This role focuses on enhancing post-sales engagement through innovative, scalable solutions, automation, and proactive customer education. As a CSM, you will be a trusted advisor to clients, helping them maximize their platform usage and resolve challenges through effective digital engagement. This position requires technical proficiency, a strong customer advocacy mindset, and the capability to deliver value through data-driven insights and programmatic support.The ideal candidate will possess a proven history of managing multiple customer accounts in a SaaS environment, combining technical expertise with consultative skills to enhance customer engagement and success.

ZeroFox is on the lookout for a dynamic Customer Success Manager (CSM) to strengthen and nurture post-sales relationships with a diverse clientele across various industries. As a CSM, your role will be pivotal in driving value by acting as a trusted technical advisor and support contact for ZeroFox customers. You will surpass customer expectations by proactively updating their platforms, generating insightful reports demonstrating the effectiveness of their solutions, offering continuous education, and advocating for their unique needs.The ideal candidate will collaborate with customers to define both business and technical requirements while assisting the product and services teams in outlining the scope of work. Successful CSMs will have a knack for relationship-building, both internally and externally, delivering amicable customer solutions, and possessing a strong technical proficiency on the ZeroFox SaaS platform. Candidates with backgrounds in Customer Success Management, Project Management, Business Analysis, Systems or Software Development, or those familiar with the setup and delivery of similar SaaS products, will be given preferential consideration.

Join our dynamic team at weekday-1 as a Customer Success Executive. In this role, you will be pivotal in ensuring our clients achieve their desired outcomes while utilizing our products and services. You will act as the primary point of contact for our clients, offering support and guidance, addressing concerns, and fostering a positive relationship that drives customer satisfaction and retention.

As a Customer Success Executive at weekday-1, you will play a crucial role in enhancing customer satisfaction and loyalty. Your primary responsibilities will include onboarding new clients, addressing their queries, and ensuring they derive maximum value from our products. You will collaborate closely with cross-functional teams to drive customer success initiatives and foster lasting relationships with our clients.

Safe is hiring a Customer Success Advisor based in Bengaluru or New Delhi. This role centers on supporting clients and building strong relationships to help them succeed with our platform. Role overview The Customer Success Advisor acts as a key point of contact for customers. The main focus is to engage with clients, understand their needs, and deliver attentive service. By guiding customers through the platform, the advisor helps them get the most value from Safe’s products. What you will do Communicate with clients to understand their goals and challenges Provide support and guidance on using the Safe platform Work to resolve issues and answer questions promptly Build and maintain positive, long-term relationships with customers Location This position is open in Bengaluru or New Delhi.

About Fortanix Fortanix specializes in data-centric cybersecurity for hybrid multicloud environments. The company focuses on cryptography, encryption, and confidential AI to help organizations address persistent cyber threats. With data now spread across clouds and devices, Fortanix provides a unified security platform to manage data exposure, discover and remedy risks, and support frameworks like Zero Trust. The company has earned multiple Cybersecurity Excellence and Innovation Awards, along with recognition from NVIDIA, Microsoft, Intel, ServiceNow, and Snowflake. The Fortanix team includes industry leaders and cryptography experts. The culture values trust, innovation, and collaboration, and the company has been recognized as a Great Place to Work. Role Overview: Customer Success Manager - APJ (Hybrid) Location: Bengaluru, Karnataka, India Fortanix is hiring a Customer Success Manager for the APJ region. This role ensures clients receive strong support and guidance throughout their journey with Fortanix. The Customer Success Manager acts as the primary contact and trusted advisor for a portfolio of customers, working closely with Customer Success Engineering, Support, and Sales teams. What You Will Do Serve as the main point of contact for assigned customers in the APJ region. Guide clients through the post-sale journey, collaborating with internal teams to address needs and resolve issues. Build and maintain strong relationships with customers to ensure they achieve value from Fortanix’s DSM solutions. Support clients as they adopt and use Fortanix products, helping them realize initial value and ongoing success. Who We’re Looking For Experience in customer success, account management, or a related client-facing role. Ability to develop and maintain relationships with enterprise customers. Strong communication and collaboration skills. Interest in data security, cloud environments, or cybersecurity is a plus. Why Join Fortanix? Work with a team of recognized experts in cryptography and cybersecurity. Contribute to solutions that help organizations secure sensitive data worldwide. Be part of a company recognized for innovation and a strong workplace culture.

About MixpanelMixpanel is an innovative event analytics platform designed for creators who seek immediate insights from their data—no SQL skills needed. By empowering every team within the organization to visualize and understand the effects of their contributions on product, marketing, and revenue outcomes, we enable informed decision-making.With over 9,000 satisfied clients, including industry leaders like Netflix, Pinterest, Sweetgreen, and Samsara, Mixpanel is dedicated to providing an analytics solution that is comprehensive, reliable, and accessible to all.About the Customer Success Team:Our Customer Success and Solutions Engineering teams function as analytical consultants who immerse themselves within our enterprise client teams to ensure successful business outcomes. We collaborate with prospects and clients throughout their journey to discern value drivers and act as the technical liaison to our Sales team, facilitating the delivery of that value. You will work closely with Account Executives, Account Managers, Product, Engineering, and Support to implement self-service analytics effectively, assist clients in managing transitions, execute technical projects that delight our customers, and ultimately enhance the ROI of their Mixpanel investment.About the Role:As a Customer Success Architect, you will engage with customers throughout their journey, starting with pre-sales by conducting proof of concepts that showcase rapid value, and continuing through post-sales onboarding and implementation to set clients up for enduring success with scalable solutions and best practices in data governance. Throughout the customer lifecycle, your role will involve understanding how analytics can generate business value and advising clients on how to optimize Mixpanel's utility, including managing change during its rollout, defining and achieving ROI, and identifying enhancements in their analytics usage. For large enterprise accounts, you will work alongside Account Managers post-onboarding to foster data trust and product adoption across hundreds of end-user teams through a structured change management approach.

ZeroFox has developed a robust Digital Customer Success organization dedicated to enhancing the experience of our expanding global clientele through impactful, data-driven, and scalable engagement strategies. We are on the lookout for a dynamic Director of Digital Customer Success to spearhead our India Center of Excellence (CoE), taking charge of regional execution, team leadership, and operational excellence across our Digital Customer Success Managers, Configuration Specialists, and Customer Success Operations teams.This pivotal role will significantly contribute to the enhancement, operationalization, and scalability of our digital customer success initiatives, collaborating closely with our Customer Success leadership in the United States and London to ensure alignment with global strategies, outcomes, and benchmarks. The position combines strategic oversight with hands-on operational responsibilities, critical for maintaining consistency, quality, and measurable results as ZeroFox continues its trajectory of growth.As the Director of Digital Customer Success, your key responsibilities will include:Enhancing and expanding an effective Digital Customer Success organization within the India CoE.Leading and mentoring in-region teams, focusing on performance management and career development.Translating global Customer Success strategies into actionable regional execution.Fostering consistency, accountability, and measurable results across digital customer success, configuration, and operations.Serving as a strategic ally to global Customer Success leadership while being the primary owner of execution within India.

Join our client's innovative team in Bengaluru!We are looking for a dynamic Customer Success Manager specializing in Partnerships and Implementation for a leading voice AI startup. This company is pioneering the development of autonomous voice AI agents that efficiently handle millions of real-time calls for top-tier clients including PhysicsWallah, Vedantu, Aditya Birla, Paytm Insurance, and Tata 1mg.Salary Range: ₹1,000,000 - ₹1,500,000 (INR 10-15 LPA)Minimum Experience: 1 yearEmployment Type: Full-time

Join our dynamic Enterprise business unit at Apna, where we are dedicated to driving revenue, enhancing sales, and ensuring customer retention. Our team is structured into three key areas: Sales, Marketing, and Revenue Operations, which includes Customer Success Management. Each sales team is tailored to specific industry expertise, while our customer support and marketing teams operate horizontally. Together, we play a crucial role in maintaining a healthy job marketplace, leveraging our brand partnerships to improve candidate retention and attract new talent. By securing larger mandates from new clients, we provide strategic insights that guide both growth and product development.As a Customer Success Manager, you will be responsible for providing exceptional support, nurturing relationships, and expanding business opportunities for 400-500 Tier 5 enterprises, with the goal of elevating these organizations to higher tiers. Depending on workload, you will manage 150-300 organizations. Tier 5 enterprises typically exhibit SMB-like purchasing behaviors, with smaller ticket sizes and engagement levels, often interacting with junior to mid-management clients.Your career path within the team is designed for growth; you will progressively manage Tier 1 to Tier 4 clients and collaborate closely with Pod leads and the CSM head on major accounts.Responsibilities Include:Conducting proactive and periodic outreach to recruiters to gauge account health.Executing extensive telephonic outreach to recruiters and administrators, adhering to our outreach SOPs to resolve client issues and foster Apna’s growth.Identifying reasons for low consumption and Net Promoter Score (NPS) and addressing these challenges through self-initiatives or by engaging our priority support team.Maintaining comprehensive documentation and closing the loop on red flags, while regularly sharing the “Voice of the Customer.”Owning Net Revenue Retention (NRR) for assigned organizations.Focusing on existing accounts with a client-centric retention strategy, identifying the best products suited for varying roles and locations.Recognizing training needs and creating timely tickets for product webinars, along with sharing tutorial resources via WhatsApp.Analyzing client requirements and proposing tailored solutions for talent acquisition and branding needs.Supporting large sales initiatives led by the Enterprise Pod.Highlighting significant upsell and cross-sell opportunities to Pod leads by identifying key decision-makers within organizations.For select clients, performing sales analysis, usage reviews, and product analysis on a monthly basis to identify usage patterns and hiring trends.Managing complex sales scenarios and securing clients based on delivered value.

Our MissionAt Fiddler, we acknowledge the profound influence of AI on people's lives. Our mission is to instill trust in AI technologies. With the emergence of Generative AI and Agents, the scope of risk has expanded, complicating the assurance of effective AI applications. Fiddler empowers organizations to proactively address these challenges by deploying transparent and trustworthy AI solutions.We collaborate with AI-focused organizations to establish a sustainable framework for responsible AI practices, fostering trust with their users. AI Engineers, Data Scientists, and business teams utilize Fiddler AI to monitor, assess, secure, analyze, and enhance their AI solutions, ultimately driving superior outcomes. Our platform enables both engineering teams and business stakeholders to grasp the "what", "why", and "how" of AI outcomes.Meet Our FoundersFiddler AI was founded by Krishna Gade, an engineering leader with experience at Facebook, Pinterest, Twitter, and Microsoft, and Amit Paka, a product leader with a background at Microsoft, Samsung, PayPal, and multiple startups. We are supported by Insight Partners, Lightspeed Venture Partners, and Lux Capital.Why Become a Part of Our Team?Our team is dedicated to fostering trust in AI, enabling society to leverage its potential responsibly. Joining us means making a meaningful impact by ensuring operational transparency and security for AI applications at production scale across various industries. As an early-stage startup, we have a quickly expanding team of intelligent and empathetic individuals—doers, thinkers, creators, builders, and everyone in between. The pace of innovation in the AI and ML industry presents monumental learning opportunities. This is your chance to be a pioneer in the field.Fiddler has been recognized as a leader in AI Observability, earning multiple accolades, including being listed in the 2022 a16z Data50, 2021 CB Insights AI 100, 2020 WEF Technology Pioneer, 2020 Forbes AI 50 most promising startups, and being named a 2019 Gartner Cool Vendor in Enterprise AI Governance and Ethical Response. By joining our talented team, you will contribute to advancing the AI Observability landscape.‍ Your Role:As a Forward Deployed Engineer, you will bring trustworthy AI to life for our clients by deploying, customizing, and optimizing complex, high-impact AI observability and agentic solutions in the field. You will be a hands-on builder and strategic partner, translating customer needs into actionable solutions.

Join OneDirect as a Senior Manager, Customer Solutions (4-8 years experience)At OneDirect, our mission is to deliver unparalleled value to our customers over time, ensuring their success with our product and services. We are seeking a seasoned leader to spearhead our customer success initiatives, particularly in onboarding and solution delivery, guaranteeing our clients receive timely and significant value. This role involves collaborating closely with cross-functional teams, including product, technology, and solutions, during both the onboarding and ongoing customer engagement phases.Key Responsibilities:Champion customer success during the onboarding phase by crafting a premier, Red Carpet experience.Collaborate with various teams to ensure projects are staffed with the right talent and skills at optimal times.Develop and standardize success plan templates, working independently or alongside tech teams to deliver innovative customer solutions aligned with best practices.Oversee and report on all project elements, including progress tracking, success metrics, risk management, and serve as the escalation point for customer inquiries.Empower Customer Success Managers (CSMs) to deeply understand customer objectives and implement best practices to enhance engagement quality and methodology.Lead onboarding efforts while adhering to schedule, scope, features, and budget constraints.Act as the primary contact for the CSM team regarding all customer success initiatives.Key Metrics Ownership:NPS - Net Promoter ScoreTeam member satisfaction and continuous learningManage the financial model for your team, including cost projections, new hires, and forecasts

About Stripe Stripe is a pioneering financial infrastructure platform that empowers businesses of all sizes—from industry giants to innovative startups—to seamlessly accept payments, boost their revenue, and unlock new business avenues. Our vision is to enhance the global economy through the internet, and the journey ahead is expansive. This presents you with an extraordinary opportunity to contribute to this mission while advancing your career in a meaningful way. About the Team The Customer Success (CS) team at Stripe plays a pivotal role in driving revenue growth by assisting a diverse range of users in maximizing their potential on the Stripe platform. As part of the Customer Success Organization, we leverage data to guide strategic choices and improve operations throughout the company. Our focus is on identifying new opportunities, streamlining processes, and executing significant projects at the team level. By developing reusable data products and adhering to rigorous analytical standards, we consistently deliver outstanding results. Our work involves close collaboration with cross-functional partners to generate sustainable metrics and data models that hold long-term value. Merging payment expertise with technical acumen, we manage data pipelines and maintain key analytics assets, making complex technical concepts accessible to various stakeholders. What You’ll Do In this role, you will lead innovation by identifying transformative opportunities and creating scalable data solutions. You will refine data infrastructure and align projects with strategic objectives, fostering teamwork across departments. By cultivating a data-driven culture and establishing strong partnerships, you will contribute to sustainable growth and informed decision-making within the Customer Success and Paid Support Organization. Additionally, you will play a key role in establishing datasets and tools that enable Stripe's external teams to provide personalized content to their customers.

Location: India (remote). Big Ideas. Real People. At Orca Security, we are dedicated to creating an environment where talent knows no boundaries. Our collaborative spirit and ambition have propelled us to unicorn status, establishing us as a global leader in cloud security innovation. If you are eager to be part of a dynamic team that inspires one another daily, this is your opportunity to join our Customer Success team and help shape the future of cloud security! Highlights High-growth: In just seven years, we've achieved remarkable milestones, doubling our workforce and tripling our customer base within the last two years while expanding our product offerings. Disruptive innovation: Our founders recognized that conventional security was inadequate for the cloud, leading us to pioneer agentless technology and position ourselves as the most comprehensive and innovative cloud security provider. Well-capitalized: As a cybersecurity unicorn valued at $1.8 billion, Orca Security is supported by a stellar group of investors, including Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest personally after thorough evaluation. Respectful and transparent culture: Our leadership team is accessible and values knowledge sharing, empowering every employee to contribute to the future of our industry. About the Role As a Customer Success Specialist at Orca Security, you will be instrumental in managing customer accounts, facilitating contract renewals, and driving overall customer success. You will act as the primary liaison for our customers, establishing strong relationships, tracking their progress with our platform, and identifying upsell opportunities. Your mission is to help our customers fully leverage Orca's security solutions and achieve their security goals. Your Day-to-Day Responsibilities Serve as the main point of contact for assigned customer accounts, nurturing and sustaining strong, long-term relationships. Oversee and manage contract renewals, ensuring timely communication and a seamless renewal process.